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Hotel FAS & OFF Site Thermal Resort

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel FAS & OFF Site Thermal Resort

Aqua center
Terrace/patio
Superior Double Room, 2 Double Beds | Terrace/patio
Superior Double Room, 2 Double Beds | Minibar, individually decorated, individually furnished, desk
Superior Double Room, 2 Double Beds | Terrace/patio

Reviews

8.2 out of 10

Very good

Popular amenities

  • Spa
  • Laundry
  • Housekeeping
  • Air conditioning
  • Parking included

Explore the area

Map
Costado Norte Iglesia, 702, La Fortuna, Alajuela, 21007
  • Puentes Colgantes del Arenal
    7 min walk
  • Pizza Ranch
    1 min walk
  • Transmonteverde Bus Terminal
    124 min drive
  • La Fortuna (FON-Arenal)
    4 min drive

Room options

View all photos for Standard Triple Room

Standard Triple Room | Minibar, individually decorated, individually furnished, desk

Standard Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Double Room, 2 Double Beds

Superior Double Room, 2 Double Beds | Minibar, individually decorated, individually furnished, desk

Superior Double Room, 2 Double Beds

  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel FAS & OFF Site Thermal Resort

3-star La Fortuna hotel with water park
Along with a water park (surcharge), this smoke-free hotel has spa services and concierge services. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and express check-out are onsite.
Hotel FAS & OFF Site Thermal Resort offers 8 air-conditioned accommodations, which are accessible via exterior corridors and feature all-in-one washer/dryers and minibars. Each accommodation is individually furnished and decorated. 50-cm flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and hair dryers.

This La Fortuna hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and printers. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include a water park (surcharge).
Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, facials, and detox wraps. A variety of treatment therapies are provided, including aromatherapy.
Hotel FAS & OFF Site Thermal Resort features a water park (surcharge). Wireless Internet access is complimentary. A complimentary breakfast is offered each morning. For a surcharge, a shuttle from the hotel to the airport (available on request) is offered to guests. This business-friendly hotel also offers spa services, a terrace, and tour/ticket assistance. Onsite self parking is complimentary.

Hotel FAS & OFF Site Thermal Resort is a smoke-free property.

A complimentary full breakfast is served each morning between 7:00 AM and 9:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport drop-off shuttle (surcharge) from 7:00 AM to 3:00 PM on request
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Water park

Family friendly

  • All-in-one washer/dryer
  • Laundry facilities
  • Water park (surcharge)

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • Aromatherapy
  • Detox wraps
  • Facials
  • Hot stone massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-cm flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • All-in-one washer/dryer
  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Printer

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 8 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 60 per person
  • Airport shuttle fee per child: USD 60

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Book a Stay at Hotel FAS OFF
Fas & Off Site Thermal Fortuna
Hotel FAS OFF Site Thermal Resort
Hotel FAS & OFF Site Thermal Resort Hotel
Hotel FAS & OFF Site Thermal Resort La Fortuna
Hotel FAS & OFF Site Thermal Resort Hotel La Fortuna

Hotel FAS & OFF Site Thermal Resort Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 46 out of 103 reviews" "
Rating 8 - Good. 29 out of 103 reviews" "
Rating 6 - Okay. 19 out of 103 reviews" "
Rating 4 - Poor. 5 out of 103 reviews" "
Rating 2 - Terrible. 4 out of 103 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Victoria

Disliked: Staff & service, amenities
I’ll break it up into two different categories. Likes: - It’s very convenient to the town of La Fortuna Dislikes: - I don’t know if it’s common, but maybe just the dates I was there. There was basically no one available at reception. I had questions regarding my check out and the answer I was given thank God I didn’t lock my hotel room because then I would’ve been locked inside the gate. And who knows when the front person would’ve showed up because I had to make my shuttle to the airport. - It was like pulling teeth, trying to get new towels or asking them to clean my room because it seem like they didn’t want to. - Due to the front person, not being at the desk, the free meal for breakfast that you offered I did not get for the third day. - I also lost something that’s very important to me and I’ve tried my best to reach out to the hotel via phone email and through Expedia and have received no response. - Yes, you have access to the offsite facilities, but how am I supposed to be able to use them if there’s no one at the front desk to help me. So yes, it is a cheap place to stay. But that’s all it is.
Stayed 3 nights in Aug 2024

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of downtown, great for walking to food or shops. The breakfast was down the street at a steak restaurant and was a cute location and yummy. The off site thermal bath was so much fun. Think like a community pool but there are like 10 of them with differing thermal warmths. We went in the evening and there weren’t too many other people. Most of the time we had the whole pool to ourselves. The exterior patios were a vibe. Loved them. The room itself was pretty decent. The AC was nice. The road can get kind of loud while trying to sleep, so light sleepers might have problems with that.
Stayed 2 nights in Jul 2024

10/10 Excellent

Sasa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the breakfast and especially the Thermal resort which was also included in a hotel room reservation. Loved the staff !!!!! Thank you 🙏
Stayed 1 night in Jul 2024

10/10 Excellent

Jeremiah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay. Situated in the middle of town. Great breakfast included with private and protected parking. The family that runs this place is wonderful. Try The Green Spoon across the street, you will not be disappointed.
Stayed 4 nights in May 2024

8/10 Good

Irina

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2024

8/10 Good

Maria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was small but perfect for 3 people to sleep. It is right downtown so everything was in walking distance.
Stayed 2 nights in Apr 2024

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and accommodating. Very helpful in arranging tours and transportation. Nice breakfast and geothermal facilities
Stayed 5 nights in Mar 2024

6/10 Okay

Cameron

Traveled with group
Disliked: Cleanliness, property conditions & facilities
The people who worked there were great, the room was decent for a night or twobut it was so loud outside that we couldn’t sleep. We had to quickly book this due to cancellation from our other hotel but had to find some where else to go to. The air conditioning wasn’t very strong and it ran into the shower so the shower floor was always wet and it felt unclean.
Stayed 4 nights in Mar 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 7 nights in Feb 2024

6/10 Okay

Kiran

Traveled with partner
Liked: Cleanliness, staff & service
The staff at this place were fantastic, very helpful & family oriented people. This is a minimalistic hotel, we did not like the bathroom, the sink & mirror are out of whack, hot water was a problem, even after they supposedly fixed it, there was barely any hot water. This hotel is located in the heart of things, very convenient to go to restaurants, stores, attractions. They were in the middle of renovating this place, so hopefully in a months time (around April 2024), they will have resolved some of the problems
Stayed 4 nights in Feb 2024

10/10 Excellent

DAVID

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Pamela

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
They only give two thin towels. The rooms are humid so the towels do not dry and you cannot ask for more. They do not replace the foot towel. The walls are not soundproof so you can easily hear loud neighbors. One day, they locked the parking gate so we could not get back in. They give breakfast (made to order) at La Vid Steakhouse from 7-11am, which was very nice. They have access to three thermal resorts from 9am-9pm (relax termalitas, termalitas de arenal, termales los laureles). You have to bring your own towel to the thermal pools. They have a small gravel parking lot which is very hard to park in. The location is nice and near a lot of restaurants and markets.
Stayed 3 nights in Feb 2024

10/10 Excellent

Victor javier

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Denna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Super friendly and helpful. Amazing location. Breakfast included. Onsite parking. Free passes to hot springs. This simple property is an amazing value! Cost effective enough to get the kids their own room!!!!
Stayed 3 nights in Feb 2024

6/10 Okay

Matthew

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Clean Rooms
Super clean room but the building is under renovation and needs additional work. All in all a nice room that was inexpensive.
Stayed 2 nights in Feb 2024

8/10 Good

Oksana

Traveled with partner
Staff is very friendly and helpful Free access to hot springs was very nice Thank you
Stayed 2 nights in Feb 2024

6/10 Okay

Tracy

Liked: Cleanliness, staff & service
Disliked: Amenities
Excellent location with a variety of dining, shopping and tour info within close proximity. Rooms were verry outdated and room amenities were almost non-existent, rooms were air-conditioned, however, construction on addition to property was very loud during the day and late into 2nd night of stay, construction debris, although confined to one area, was visible, most parking would be on street, courtyard is covered with large gravel making lugging suitcase hard, but staff were very friendly, large entrance gate locked at 8 pm, so I felt safe. Any room issues were taken care of promptly. Street running in front of hotel is busy and near a main intersection, so a bit noisy. Not sure if i would stay here again.
Stayed 3 nights in Jan 2024

10/10 Excellent

Raul Antonio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is super friendly !
Stayed 2 nights in Jan 2024

8/10 Good

John

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing is its not easy for parking. But the rest is good.
Stayed 1 night in Jan 2024

6/10 Okay

Terri

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was wonderful. The room was large. There were doing loud construction/destruction every day, but stopped at 4pm. There was almost no hot water, tepid at best. The springs in the beds were so exposed that it hurt your knees to crawl across. After complaining they agreed to change to mattress. It was a big improvement. There is a nice seating area and it was easy to meet other guests who were all lovely. There were two restaurants to choose from for breakfast. They were both good. We only used the thermal pool once, but other guests spoke very highly of them.
Stayed 6 nights in Jan 2024

10/10 Excellent

john, Red bluff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and was fun place to spend week.
Stayed 5 nights in Dec 2023

8/10 Good

Krishna

Traveled with family
Liked: Cleanliness, staff & service
Comfort Inn style hotel
This hotel is right in middle of town close to shops and restaurants, but the downside is it’s right on a highway with lot of traffic noise, day and night, bring ear plugs. The hotel was very clean and service was excellent and convenient to everything. Included was breakfast at a nearby steak place that we didn’t try. We tried one of the hot thermal places but it’s a bit far so didn’t use the other days.
Stayed 3 nights in Dec 2023

8/10 Good

Hannah

Traveled with family and small children
Liked: Cleanliness
Stayed here two nights and that was plenty…. The location, complimentary breakfast and hot spring passes made it a great value for the price but it was quite noisy being so centrally located and the beds/pillows were not very comfortable. The toilet also did not flush well and plumbing was noisy through the night. It’s a very modest hotel with no frills but I would definitely recommend this place as a great landing spot in La Fortuna - everything was walkable and easy to get around. We thoroughly enjoyed our passes to Relax Termalitas hot springs.
Stayed 2 nights in Dec 2023

8/10 Good

Sudipta

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Nice Comfort Hotel for Family.
By appearance from outside it is not impressive. Very small hotel with limited parking space. But rooms are bigger. All required amenities are there. Service from front desk team was excellent. Location is superb, in mid of everything you need to stay in La Fortuna. Provided Hot spring resort's pass for all the days. We explored new hot spring location every day.
Stayed 1 night in Dec 2023