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Hotel Los Lagos Spa & Resort

3.5 star property

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Photo gallery for Hotel Los Lagos Spa & Resort

Indoor pool, 11 outdoor pools, pool umbrellas, sun loungers
Lake
Villa, 2 Bedrooms, Mountain View | Private kitchenette
Villa, 2 Bedrooms, Mountain View | Living room | Plasma TV
Villa, 2 Bedrooms, Mountain View | Balcony

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service

Explore the area

Map
6 km oeste del Parque Central, Área del Volcán Arenal, La Fortuna, 21007
  • Los Lagos Hot Springs
    ‪2 min walk‬
  • Kalambu Hot Springs
    ‪14 min walk‬
  • Baldi Hot Springs
    ‪16 min walk‬
  • La Fortuna (FON-Arenal)
    ‪11 min drive‬

Room options

View all photos for Superior Room, Mountain View

Superior Room, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, Mountain View

9.0 out of 10
Wonderful
(37 reviews)
  • 646 sq ft
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds OR 2 Queen Beds and 2 Twin Futons

View all photos for Standard Room, Accessible, Mountain View

In-room safe, free WiFi, bed sheets

Standard Room, Accessible, Mountain View

9.2 out of 10
Wonderful
(106 reviews)
  • 431 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed

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About this property

Hotel Los Lagos Spa & Resort

3.5-star La Fortuna hotel close to Baldi Hot Springs
This smoke-free hotel features 11 outdoor pools, a full-service spa, and an indoor pool. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a restaurant, a nightclub, and a bar/lounge. Housekeeping is available on request.
Hotel Los Lagos Spa & Resort offers 96 air-conditioned accommodations with safes and hair dryers. Plasma televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

11 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a waterslide and a hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Fangus. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily. There are hot springs on site.
Hotel Los Lagos Spa & Resort features a full-service spa, hot springs, and 11 outdoor swimming pools. Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This 3.5-star property offers access to a business center and 2 meeting rooms. Event facilities measuring 5382 square feet (500 square meters) include conference space. This family-friendly hotel also offers an indoor pool, a children's pool, and a nightclub. For a surcharge, the property provides a roundtrip airport shuttle and an area shuttle. Onsite self parking is complimentary.

Hotel Los Lagos Spa & Resort is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.
Las Palmas - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Las Palmas

Things to do

  • 11 outdoor pools
  • Children's pool
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Hot springs
  • Hot tub
  • Indoor pool
  • Nightclub
  • Waterslide
  • Ziplining

Family friendly

  • 11 outdoor pools
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 5,382 square feet of conference space
  • Business center

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot springs
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible shuttle
  • No elevator
  • Pool access ramp on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 6:00 AM - 10 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Los Lagos Spa & Resort
Hotel Los Lagos Spa & Resort Fortuna
Los Lagos Spa
Los Lagos Spa Fortuna
Hotel Los Lagos Spa Resort La Fortuna
Hotel Los Lagos Spa Resort
Los Lagos Spa La Fortuna
Los Lagos Hotel Spa And Resort
Los Lagos Spa & La Fortuna
Hotel Los Lagos Spa & Resort Hotel
Hotel Los Lagos Spa & Resort La Fortuna
Hotel Los Lagos Spa & Resort Hotel La Fortuna

Hotel Los Lagos Spa & Resort Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 948 out of 1163 reviews
Rating 8 - Good. 155 out of 1163 reviews
Rating 6 - Okay. 32 out of 1163 reviews
Rating 4 - Poor. 19 out of 1163 reviews
Rating 2 - Terrible. 9 out of 1163 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is so beautiful! All the rainforest jungle landscaping is phenomenal. The location is perfect in the middle of all activities and the view of the volcano is the best. We had both a sunny day, cloudy and rainy day and all were great there. The hot springs are well shaded from sun and rain. The buffet breakfast is great and my kids loved the nachos, burgers and wood-Fire pizza at the bar. Their Asian salad was amazing as well! I was happy with the prices being very reasonable - $10-$12 meals. My daughter and I even shared a pizza a couple times so that was a $6 meal for us each. I was surprised it didn’t feel crowded, even during spring break.
Stayed 3 nights in Mar 2025

6/10 Okay

Marina, Spruce Grove

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Property was very nice and very clean, rooms were very outdated, and in need of lots of maintenance, rooms were not very pleasant, overall the price for the rooms is over expensive.
Stayed 1 night in Mar 2025

8/10 Good

Angela

Stayed 2 nights in Mar 2025

10/10 Excellent

Lindsay

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic, would stay here again!
Stayed 3 nights in Mar 2025

10/10 Excellent

Natallia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for family vacation. Dining service requires improvement
Stayed 1 night in Mar 2025

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a truly unique experience. The pools were amazing and suit every member of the family. The staff were friendly. You can’t run out of things to do at this resort.
Stayed 3 nights in Mar 2025

10/10 Excellent

Katie

Stayed 4 nights in Mar 2025

10/10 Excellent

April

Stayed 3 nights in Mar 2025

10/10 Excellent

Summer

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful property with great amenities! The view of the volcano was spectacular, too! They offered many activities and several thermal pools along with 2 water slides. We stayed busy at the resort with zip lining and enjoying the pools. They had a great observatory for viewing the voclano. The rooms were comfortable and spacious. Breakfast & lunch were both great, as well. I would go back to this resort in a heartbeat!
Stayed 1 night in Mar 2025

10/10 Excellent

tamara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect beautiful
Stayed 4 nights in Mar 2025

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Los Lagos

Great view of the volcano, the food at the restaurant was great and the hot springs were beautiful.
View from our room.
Stayed 3 nights in Mar 2025

10/10 Excellent

ANGELA, SAINT AUGUSTINE BEACH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Jasleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Best resort views I've stayed at!! Amazing resort.
Stayed 1 night in Mar 2025

10/10 Excellent

erin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this hotel! My 7 year old was obsessed with the waterslide and went down about 200 times. We stayed 4 nights. The property is gorgeous with a stunning view of the volcano. The hot springs were great. Swim up bar was fantastic. Staff at the hotel are all very nice. You can drive up to the view point. Highly recommend. We walked up which took about 50 minutes. Bring water and should be fit as it’s uphill. My son was able to do it. We would absolutely stay here again!!
Stayed 4 nights in Feb 2025

10/10 Excellent

Idette, Clermont

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is OUTSTANDING!!! If I could rate more than 5 stars I would!!! Immaculate grounds and staff were always friendly and helpful. We booked a superior Mountain View room and that is exactly what we received. A perfect view of the Arenal Volcano. Very spacious room and bathroom with a beautiful balcony. The hot springs were amazing!!
Stayed 7 nights in Mar 2025

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome will be back soon
Stayed 7 nights in Mar 2025

10/10 Excellent

Jesse, Ingleside

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful scenery. Friendly staff. Great food. Great drinks! Kids loved the pool and water slide.
Stayed 4 nights in Mar 2025

10/10 Excellent

Edward

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2025

8/10 Good

Rajiv

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Florencia

Traveled with family
Stayed 1 night in Mar 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great few days. Property was clean with a great buffet breakfast. Views were incredible and close to things to see and do. Staff was very helpful and friendly. We would definitely stay again!
Stayed 3 nights in Mar 2025

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the property. Would definitely recommend to others and would stay again.
Stayed 1 night in Mar 2025

10/10 Excellent

Dominik

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is definitely a lack of places to sit, whether in the bedroom, the terrace and the chairs at the various swimming pools. We were five in the room with only one chair. Our terrasse had only two places to sit.
Stayed 4 nights in Mar 2025