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Hotel Los Lagos Spa & Resort

3.5 star property

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Hot springs
Villa, 2 Bedrooms, Mountain View | Balcony
Lake
Villa, 2 Bedrooms, Mountain View | Private kitchenette
Breakfast, lunch, dinner served; international cuisine

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
$178
includes taxes & fees
Dec 12 - Dec 13

Explore the area

View in a map
6 km oeste del Parque Central, Área del Volcán Arenal, La Fortuna, 21007
  • Place, Los Lagos Hot Springs
    ‪2 min walk‬
  • Place, Kalambu Hot Springs
    ‪13 min walk‬
  • Place, Baldi Hot Springs
    ‪16 min walk‬
  • Airport, La Fortuna (FON-Arenal)
    ‪11 min drive‬

Room options

View all photos for Standard Room, Accessible, Mountain View

In-room safe, free WiFi, bed sheets

Standard Room, Accessible, Mountain View

9.2 out of 10
Wonderful
(120 reviews)
  • 431 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed

View all photos for Superior Room, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, Mountain View

9.2 out of 10
Wonderful
(44 reviews)
  • 646 sq ft
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds OR 2 Queen Beds and 2 Twin Futons

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About this property

Hotel Los Lagos Spa & Resort

3.5-star La Fortuna hotel steps from Los Lagos Hot Springs
This smoke-free hotel features 11 outdoor pools, a full-service spa, and an indoor pool. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a restaurant, a nightclub, and a bar/lounge. Housekeeping is available on request.
Hotel Los Lagos Spa & Resort offers 96 air-conditioned accommodations with safes and hair dryers. Plasma televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

11 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a waterslide and a hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily. There are hot springs on site.
Hotel Los Lagos Spa & Resort features a full-service spa, hot springs, and 11 outdoor swimming pools. Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This 3.5-star property offers access to a business center and 2 meeting rooms. Event facilities measuring 5382 square feet (500 square meters) include conference space. This family-friendly hotel also offers an indoor pool, a children's pool, and a nightclub. For a surcharge, the property provides a roundtrip airport shuttle and an area shuttle. Onsite self parking is complimentary.

Hotel Los Lagos Spa & Resort is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.
Las Palmas - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Las Palmas

Things to do

  • 11 outdoor pools
  • Children's pool
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Hot springs
  • Hot tub
  • Indoor pool
  • Kayaking
  • Nightclub
  • Waterslide
  • Ziplining

Family friendly

  • 11 outdoor pools
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 5,382 square feet of conference space
  • Business center

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot springs
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible shuttle
  • No elevator
  • Pool access ramp on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 6:00 AM - 10 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Los Lagos Spa & Resort
Hotel Los Lagos Spa & Resort Fortuna
Los Lagos Spa
Los Lagos Spa Fortuna
Hotel Los Lagos Spa Resort La Fortuna
Hotel Los Lagos Spa Resort
Los Lagos Spa La Fortuna
Los Lagos Hotel Spa And Resort
Los Lagos Spa & La Fortuna
Hotel Los Lagos Spa & Resort Hotel
Hotel Los Lagos Spa & Resort La Fortuna
Hotel Los Lagos Spa & Resort Hotel La Fortuna

Hotel Los Lagos Spa & Resort Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1040 out of 1288 reviews
Rating 8 - Good. 172 out of 1288 reviews
Rating 6 - Okay. 40 out of 1288 reviews
Rating 4 - Poor. 25 out of 1288 reviews
Rating 2 - Terrible. 11 out of 1288 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gabrio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing as always
Stayed 1 night in Aug 2025

6/10 Okay

Amy

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hot springs were disgusting and dirty due too the large number of people. They sell very cheap day passes while they charge guest of the hotel an extremely high price to share the limited pools with people paying $30 for a day pass. Water was cloudy, probably from all the kids pee. Will never return here.
Stayed 2 nights in Aug 2025

8/10 Good

NORMA

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 5 nights in May 2025

10/10 Excellent

Amanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. The grounds were stunning. Our family really enjoyed the hot spring pools and the kids loved the cooler swimming pools with slides. The included breakfast was fantastic and the staff on the resort was super friendly and helpful. The room was super clean, although dated in appearance. This did not bother us at all as we were rarely in the room. The only negative I can think of is that there was no weather stripping on the bottom of the room door and at nighttime (everynight) there were massive ants that would come in under the front door. I took a towel each night and jammed it underneath the door to prevent this. The resort is quite large and there is a shuttle that runs to take you around. It was super easy and not even a nuissance. We loved the resort and would recommend to others and hope to come back again one day.
Stayed 4 nights in Aug 2025

10/10 Excellent

Luis, Santa Cruz

Stayed 1 night in Aug 2025

8/10 Good

Hong

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Excellent location - close to town but also still peaceful. Would stay again for sure!
Stayed 6 nights in Aug 2025

10/10 Excellent

Tami, Westbury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pools and the volcano view point was awesome!
Stayed 3 nights in Aug 2025

10/10 Excellent

Rajeev

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hot springs were awesome
Stayed 3 nights in Aug 2025

10/10 Excellent

Mark, Clarksville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was older showing a lot of signs of wear. The drawers to all 3 night stand would not stay closed we had to put bags against them to keep them closed. With that being said the rest of the facilities were great the thermal pool was amazing and views spectacular. We would definitely stay here again
Stayed 2 nights in Aug 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Interesting water resort. Good food. Wrong season. Rained and rained. Never saw the volcano.
Stayed 1 night in Aug 2025

10/10 Excellent

Christine

Stayed 1 night in Aug 2025

10/10 Excellent

kristian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, amazing staff. Gorgeous views we loved it.
Stayed 4 nights in Aug 2025

6/10 Okay

Erica

Stayed 6 nights in Aug 2025

10/10 Excellent

William Charles

Stayed 4 nights in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great resort

2nd time for our family. The kids love the water slides and the wet bar in the warm thermal pool. The restaurants are good and the shuttle service is very efficient. The view on Arenal is stunning.
Stayed 3 nights in Aug 2025

10/10 Excellent

Alyssa

Stayed 3 nights in Aug 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
This property has amazing hot springs and nice, new hotel rooms.
Stayed 3 nights in Aug 2025

10/10 Excellent

Kristina

Stayed 4 nights in Aug 2025

10/10 Excellent

Iris Cassandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito, comodo y aguas termales delciosas
Stayed 2 nights in Aug 2025

8/10 Good

Anya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is trully amazing. So wast and beautifully kept grounds with some animals and numerous hot springs and pools with slides. Loved the hot tubs and jacuzzis. The food is reasonably priced and delicious. Breakfast was great. Tge views of the rain forest and the volcano and breathtaking. Staff is very helpful, proffesional and friendly. However, our first room had MOLD on walls and inside the AC. It was so old and outdated and literally smelled bad and was falling apart. The resort graceously agreed to change our room and the new one was updated, clean, and nice.
Stayed 5 nights in Aug 2025

10/10 Excellent

Gerry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is so beautiful with all the natural springs and views of the volcano.. it’s my second time staying there and each time I keep experiencing something new. I can’t wait to go again.
Stayed 7 nights in Aug 2025

10/10 Excellent

Anne-Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic views from our room of the volcano. We were staying in the top side of the hotel which was a bit of a walk down to restaurants and pool, there was a road being worked on which meant we couldn’t go the most direct route. Pool facilities were excellent a lot of family and children around the bar which had an excellent cocktail selection, and food at both breakfast and in the restaurants was great. Thermal pools were enjoyable and relaxing and the walk up to the view point is worth the trip.
Stayed 2 nights in Apr 2025

2/10 Terrible

Julie

Stayed 3 nights in Aug 2025

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot springs are really nice - lots of little pools to choose from plus a 'normal' pool too for swimming. The waterslide is fast! The grounds are lovely, with a viewpoint and a lake that you can swim in. It also has so much plant diversity around the grounds, it is so pretty. The rooms aren't super modern, but they are really lovely and comfortable.
Stayed 3 nights in Aug 2025