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Hotel Los Lagos Spa & Resort

3.5 star property

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Photo gallery for Hotel Los Lagos Spa & Resort

Indoor pool, 11 outdoor pools, pool umbrellas, sun loungers
Standard Room, Accessible, Mountain View | In-room safe, free WiFi, bed sheets
Villa, 2 Bedrooms, Mountain View | Private kitchenette
Lake
Private kitchen

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool

Explore the area

Map
6 km oeste del Parque Central, Área del Volcán Arenal, La Fortuna, 21007
  • Los Lagos Hot Springs
    ‪2 min walk‬
  • Kalambu Hot Springs
    ‪11 min walk‬
  • Baldi Hot Springs
    ‪12 min walk‬
  • La Fortuna (FON-Arenal)
    ‪10 min drive‬

Room options

View all photos for Superior Room, Mountain View

Superior Room, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, Mountain View

  • 646 sq ft
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds OR 2 Queen Beds and 2 Twin Futons

View all photos for Standard Room, Accessible, Mountain View

In-room safe, free WiFi, bed sheets

Standard Room, Accessible, Mountain View

  • 431 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed

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About this property

Hotel Los Lagos Spa & Resort

3.5-star La Fortuna hotel close to Baldi Hot Springs
This smoke-free hotel features 11 outdoor pools, a full-service spa, and an indoor pool. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a restaurant, a nightclub, and a bar/lounge. Housekeeping is available on request.
Hotel Los Lagos Spa & Resort offers 96 air-conditioned accommodations with safes and hair dryers. Plasma televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

11 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a waterslide and a hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Fangus. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily. There are hot springs on site.
Hotel Los Lagos Spa & Resort features a full-service spa, hot springs, and 11 outdoor swimming pools. Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This 3.5-star property offers access to a business center and 2 meeting rooms. Event facilities measuring 5382 square feet (500 square meters) include conference space. This family-friendly hotel also offers an indoor pool, a children's pool, and a nightclub. For a surcharge, the property provides a roundtrip airport shuttle and an area shuttle. Onsite self parking is complimentary.

Hotel Los Lagos Spa & Resort is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.
Las Palmas - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Las Palmas

Things to do

  • 11 outdoor pools
  • Children's pool
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Hot springs
  • Hot tub
  • Indoor pool
  • Nightclub
  • Waterslide
  • Ziplining

Family friendly

  • 11 outdoor pools
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 5,382 square feet of conference space
  • Business center

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot springs
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible shuttle
  • No elevator
  • Pool access ramp on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 6:00 AM - 10 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Los Lagos Spa & Resort
Hotel Los Lagos Spa & Resort Fortuna
Los Lagos Spa
Los Lagos Spa Fortuna
Hotel Los Lagos Spa Resort La Fortuna
Hotel Los Lagos Spa Resort
Los Lagos Spa La Fortuna
Los Lagos Hotel Spa And Resort
Los Lagos Spa & La Fortuna
Hotel Los Lagos Spa & Resort Hotel
Hotel Los Lagos Spa & Resort La Fortuna
Hotel Los Lagos Spa & Resort Hotel La Fortuna

Hotel Los Lagos Spa & Resort Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 920 out of 1134 reviews
Rating 8 - Good. 153 out of 1134 reviews
Rating 6 - Okay. 31 out of 1134 reviews
Rating 4 - Poor. 20 out of 1134 reviews
Rating 2 - Terrible. 10 out of 1134 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Leonid, Vaughan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the hotel, the amenities and the staff.
Stayed 1 night in Feb 2025

10/10 Excellent

Melanee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Dahye

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing eco-friendly hotel! Super convenient location, incredibly kid-friendly with the BEST waterslides, and the hot spring areas were so relaxing. The grounds were immaculate, our room was spotless, and the staff was so friendly. Plus, the volcano views were breathtaking! Can’t wait to come back! I loved everything!
Stayed 3 nights in Feb 2025

10/10 Excellent

Tim

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place. Very clean. Friendly staff.
Stayed 3 nights in Feb 2025

10/10 Excellent

Blanca, Bradenton

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very kind staff and proximity to restaurants/activities.
Stayed 3 nights in Feb 2025

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tranquil retreat at the base of the La Arenal!

This is our go-to place in La Fortuna! We love the tranquil setting. The staff is exceptional. The restaurant is the best in the area. They have the best buffet breakfast! When we ate lunch/dinner in the restaurant, we always commented on how delicious it was. Every morning we saw a different variety of bird.The activities are designed so you don’t have to leave the resort if you don’t want to. And the hot pools and spa are luxurious and amazing. I highly recommend you splurge and get the volcanic exfoliating massage.
Stayed 4 nights in Feb 2025

10/10 Excellent

Chad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 2 nights here in February with our family of 6. There is a lot to like about this resort. Our four children (ages 6-11) loved the pools and two waterslides. One of the water slides is shorts and steep and the other is long but fast. My wife and I took turns trying out the thermal pools which were magnificent. We ate at the restaurant one night which was quite delicious and priced about the same as what we spent at the local pizza place the following day. If you bring a vehicle, make sure to drive up to the observation point. It’s worth your time, and on a clear day you’ll be treated to a beautiful view of the volcano. Also, don’t miss a walk through the nature gardens where you’ll see some spelled wildlife. Los Lagos provided a lot of value for the money we paid and I would highly recommend to other families who are considering a trip to the La Fortuna area.
Stayed 2 nights in Feb 2025

10/10 Excellent

Christina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent once again!

This was my 5th time staying at this resort and I can't imagine a better hotel for the money. This trip I brought 10 other friends along and they all thoroughly enjoyed our stay. The updated rooms are large and comfortable. The views spectacular. We ate at the main restaurant and bar multiple times and the food was always good for the money. The multiple hot spring pools are a perfect way to end an adventurous day in the rain forest.
Stayed 5 nights in Jan 2025

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Alissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional customer service and a beautiful property! The restaurant was fantastic, shuttle convenient…only good things to say!
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay here again for sure

The rooms were clean and big. The grounds were so beautiful and the staff friendly.
Stayed 1 night in Jan 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot springs were my favorite feature of the resort.
Stayed 4 nights in Jan 2025

6/10 Okay

James

Liked: Cleanliness, staff & service
Dated
Stayed 2 nights in Feb 2025

2/10 Terrible

Andrea

Stayed 4 nights in Jan 2025

10/10 Excellent

Scott, Littleton

Stayed 2 nights in Jan 2025

10/10 Excellent

Wendy

Stayed 4 nights in Jan 2025

10/10 Excellent

Alexander

Stayed 4 nights in Dec 2024

4/10 Poor

Eduard, Jupiter

Stayed 3 nights in Jan 2025

10/10 Excellent

Glen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular views Property is well maintained. Staff is extremely friendly and courteous. Breakfast buffet was dynamite Hot Springs some of the best I’ve ever soaked in landscaping around the Hot Springs is unsurpassed.
Stayed 2 nights in Jan 2025

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Paula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property. Had a cabin with living room and large bedroom. Fridge was greatly appreciated. LOVED the pools. Used the shuttles constantly. Good food at decent prices.
Stayed 3 nights in Jan 2025

10/10 Excellent

Shawnna

Stayed 2 nights in Jan 2025

8/10 Good

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were really impressed with the overall property grounds and thermal baths, the website did not do it justice. The transportation service to get around on the resort between our room and the public areas was really good and fast. The only area which requires improvement is the buffet, not many options and even worse for people like me with dietary requirements. Henry our waiter for dinner was really nice and gave extra attention. The thermal baths are very clean and have many of them with various temperature settings; could benefit for more seating options in them and around the pools. Food prices were fair for a hotel of this quality. An upgrade to the safe with key pad versus key would also be good. We would definitely reference this resort.
Stayed 4 nights in Jan 2025

10/10 Excellent

Allan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful relaxing stay. Loved the quiet and peaceful setting
Stayed 2 nights in Jan 2025