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Hotel Los Lagos Spa & Resort

3.5 star property

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Photo gallery for Hotel Los Lagos Spa & Resort

Indoor pool, 11 outdoor pools, pool umbrellas, sun loungers
Standard Room, Accessible, Mountain View | In-room safe, free WiFi, bed sheets
Lake
Villa, 2 Bedrooms, Mountain View | Private kitchenette
Private kitchen

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service

Explore the area

Map
6 km oeste del Parque Central, Área del Volcán Arenal, La Fortuna, 21007
  • Los Lagos Hot Springs
    ‪2 min walk‬
  • Kalambu Hot Springs
    ‪14 min walk‬
  • Baldi Hot Springs
    ‪16 min walk‬
  • La Fortuna (FON-Arenal)
    ‪11 min drive‬

Room options

View all photos for Superior Room, Mountain View

Superior Room, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, Mountain View

  • 646 sq ft
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds OR 2 Queen Beds and 2 Twin Futons

View all photos for Standard Room, Accessible, Mountain View

In-room safe, free WiFi, bed sheets

Standard Room, Accessible, Mountain View

  • 431 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed

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About this property

Hotel Los Lagos Spa & Resort

3.5-star La Fortuna hotel close to Baldi Hot Springs
This smoke-free hotel features 11 outdoor pools, a full-service spa, and an indoor pool. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a restaurant, a nightclub, and a bar/lounge. Housekeeping is available on request.
Hotel Los Lagos Spa & Resort offers 96 air-conditioned accommodations with safes and hair dryers. Plasma televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

11 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a waterslide and a hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Fangus. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily. There are hot springs on site.
Hotel Los Lagos Spa & Resort features a full-service spa, hot springs, and 11 outdoor swimming pools. Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This 3.5-star property offers access to a business center and 2 meeting rooms. Event facilities measuring 5382 square feet (500 square meters) include conference space. This family-friendly hotel also offers an indoor pool, a children's pool, and a nightclub. For a surcharge, the property provides a roundtrip airport shuttle and an area shuttle. Onsite self parking is complimentary.

Hotel Los Lagos Spa & Resort is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.
Las Palmas - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Las Palmas

Things to do

  • 11 outdoor pools
  • Children's pool
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Hot springs
  • Hot tub
  • Indoor pool
  • Nightclub
  • Waterslide
  • Ziplining

Family friendly

  • 11 outdoor pools
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 5,382 square feet of conference space
  • Business center

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot springs
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible shuttle
  • No elevator
  • Pool access ramp on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 6:00 AM - 10 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Los Lagos Spa & Resort
Hotel Los Lagos Spa & Resort Fortuna
Los Lagos Spa
Los Lagos Spa Fortuna
Hotel Los Lagos Spa Resort La Fortuna
Hotel Los Lagos Spa Resort
Los Lagos Spa La Fortuna
Los Lagos Hotel Spa And Resort
Los Lagos Spa & La Fortuna
Hotel Los Lagos Spa & Resort Hotel
Hotel Los Lagos Spa & Resort La Fortuna
Hotel Los Lagos Spa & Resort Hotel La Fortuna

Hotel Los Lagos Spa & Resort Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 935 out of 1150 reviews
Rating 8 - Good. 154 out of 1150 reviews
Rating 6 - Okay. 32 out of 1150 reviews
Rating 4 - Poor. 20 out of 1150 reviews
Rating 2 - Terrible. 9 out of 1150 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly. Breakfast buffet was really good. Rooms are cleaned everyday and they’re big. For a bird lover, I saw so many different varieties, especially around the lake. It’s very scenic, as well. We had a great experience.
Stayed 3 nights in Feb 2025

8/10 Good

Craig

Traveled with partner
Liked: Amenities
Very nice location and view.
Stayed 2 nights in Feb 2025

10/10 Excellent

Michael, San Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: VERY VERY nice hotel with multiple large superb hot spring pools that are easy to hang around in for hours. Also multiple pools that are not heated. Restaurants and breakfast very good. Grounds are enormous with their walking paths and lots and lots of fauna/orchids. Amenities all round are very good. Drive the volcano road on the property itself for the best view in all Arenal of the volcano!!!! Rooms very large and comfortable. Easy drive to town and the national parks. We would book again! Cons: Make sure you do NOT get booked near the new construction - they should not be booking rooms that close!!. This was literally 10 feet from our room and we spent 30mins getting it changed. Rooms have just 2 power outlets for the entire room - bring power adapter. Some Hotel rooms are 50 yds up a very steep hill. Not an issue for us but would be for elderly and if you have to lug large suitcases.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jennifer, Buffalo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, great pools. Breakfast was good. Ate at pool restaurant and it was good. Staff working hard but busy so wait times for drinks was long at times but not a big deal. Room was large and clean. Only complaint/comment really is we were right next to a building under construction and crew arrived by 7 am each morning and was somewhat loud/dusty work. We were usually awake but if you like to sleep in or enjoy balcony in the morning - ask for different building than 100’s. The good thing about location is everything was quick walk.
Stayed 3 nights in Mar 2025

10/10 Excellent

Sungyub, San Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels near Arenal Volcano. You get a nice view of the Volcano. The surroundings and the quietness. The breakfast service is great. They even offer shuttle service from and to rooms.
Stayed 1 night in Mar 2025

10/10 Excellent

nina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Manisha

Liked: Amenities, property conditions & facilities
Wonderful stay. The resort is beautiful.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay at Los Lagos and we hope to be back. The hot springs are absolutely amazing.
Stayed 2 nights in Feb 2025

10/10 Excellent

Samuel

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t wait to go back! This place is beautiful. The pool, hot springs, gardens and restaurants we’re all very nice. Amazing views of Arenal volcano.
Stayed 3 nights in Feb 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Most beautiful resort we've stayed at

Stayed 2 nights in Feb 2025

10/10 Excellent

KRISTI

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property was gorgeous. The rooms were very spacious. Views were amazing. Food was okay.
Stayed 1 night in Feb 2025

10/10 Excellent

April

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience at our resort and to Costa Rica! If you go to La Fortuna I would highly recommend this resort. Having the Arenal volcano literally in our back yard was amazing Such a beautiful sleeping giant. Thank you and Pura Vita!
Stayed 3 nights in Feb 2025

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort to stay and enjoy hot spring and onsite excursions
Stayed 3 nights in Feb 2025

8/10 Good

Valerie, Moncton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, wonderful staff, shout out to Johan at the front desk. Nice pools, aesthetically pleasing, landscape was beautiful. If I were to make a suggestion after spending 4 nights, I'd recommend the rooms could greatly benefit from having a full length mirror, better lighting... especially in the bathroom, and hooks on the wall to hang stuff.
Stayed 4 nights in Feb 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort

Not as good as other hot spring hotels

This hotel is fine but despite the huge property size, the number and quality of hot springs pools is underwhelming, especially compared to nearby resorts such as Baldi and Tabacon. With this much space, Los Lagos should really create more hot springs pools, as the ones they have tend to be very crowded and there is only one bar/restaurant out by the pools. Similar or even smaller size resorts in the area have more. The staff were friendly and the food was pretty good! The grounds are pretty and ENORMOUS. But despite all the space, it seems like LL hasn’t invested enough into the entertainment and hot springs experience - which is the primary reason to stay at a big hotel in Arenal after all.
Stayed 5 nights in Feb 2025

10/10 Excellent

Elizabeth C

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A perfect home-base in La Fortuna!

Our extended family (7 people, ages 3 to 80 years old) had an amazing stay. We enjoyed the pools (hot-springs) as a base for adventures around town. The rooms were spacious and the staff friendly and accommodating. The breakfast buffet was delicious and had something for everyone. The property is well maintained and allowed us to view nature right from our balcony-- birds (toucan!) as well as the coati. The waterslide was a hit with everyone -- as were the pools of different temps. The ONLY suggestion I can think to make would be to add more hooks to dry towels (in the very large bathroom) and on the balconies for suits, and other items.
Stayed 1 night in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, food is solid. Have to give Favi and Oscar went above and beyond!!
Stayed 3 nights in Feb 2025

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service

Pools and service were freat!

The amenities and service at Los Lagos were amazing! The pools were great. We loved it during the day time but it was a party scene on a Saturday night. It was possible to find a little less rowdy spots though. The great breakfast and awesome pools more than made up for the less than spectacular room. Would definitely return nonetheless!
Stayed 1 night in Feb 2025

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for the price. Loved the thermal baths, dining options and large rooms. Full service resort with spa, multiple pools, even zip lining on site.
Stayed 3 nights in Feb 2025

2/10 Terrible

Ashutosh, Redmond

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean, and spacious rooms high above the pools and road. Great soaking pools, wonderful gardens, and a delicious breakfast.
Stayed 2 nights in Feb 2025

10/10 Excellent

Marguerite

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant and hot springs pools. Also, wonderful swim up pool bar. Wish we had stayed longer.
Stayed 1 night in Feb 2025

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in process was smooth, but the front desk staff member who helped us wasn’t as friendly as we’ve come to enjoy among the people in Costa Rica. The hotel is adding new rooms, and they happened to put us in some of the newer rooms, which were nice, but that meant that we were also right next to new construction and had the noise all day from the workers doing their job. When I booked Los Lagos, I was expecting to be put in the traditional rooms up the hill that are more quaint and charming. Our new room area was very convenient for easily accessing the restaurant and hot springs, but not what I would call quaint and charming. The room was spacious and the bed was very comfortable. The hot springs were very pretty and we enjoyed a delicious breakfast every day at the large buffet in the main restaurant.
Stayed 3 nights in Feb 2025

10/10 Excellent

Janine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a place! Fantastic food and so many pools/hot springs that it never felt crowded. All the employees were super friendly and the chauffeurs were so quick! Great location for excursions! We will be back!
Stayed 5 nights in Feb 2025