2/10 Terrible
Patricia
Traveled with family
Feb 19, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Canadian here. They lied and deceived. They had promised by email 3 beds. After signing they then said wifi was spotty. It didnt work at all. Having to walk in the dark to use the wifi in the lobby was not an option. We needed to book tickets and find directions with wifi. Got to room and no fridge for medicine or drinks. Big gaps in doors and a beetle dropped on me from the closet. It is an unsafe, walk back to lobby, was dark and poorly lit. People complainng toilets wouldnt flush. Pool area was overgrown. Dont believe the pictures. I requested a refund and they refused. I screenshotted the communication from the mananger telling the receptionist, no refund and insulting me. Thanks google translate. I will be requesting refund through Expedia and my credit card. All this was false advertising. They probably gave my old room to the guy who needed a working toilet. Regardless, we didnt stay. Read all the reviews. All we wanted was a clean, safe place to stay and enjoy our Costa Rica vacation. Don't let this one place discourage you, everyone else have been kind and service has been exceptional everywhere we go from the parks to the restaurants. We are not at Marenaz Oceanside near Manuel Antonio. Fabulous location and staff amazing. Beautiful beach location and great value. Safe and clean!
Patricia
Stayed 3 nights in Feb 2025
