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La Isabela Vacation Packages

During my stay, Victor was kind, hospitable, funny, and polite. We did make a complaint about a staff member following us to our room when exiting the elevator. That same staff member opened our door even when we had the do not disturb sign on.

La verdad me encantó todo de esta villa 🌞👌

Within the first 24hr of our stay, we experienced a number of issues which ultimately resulted in us leaving after one night (booked for 4 nights). - the day before checking in, we received a message stating that the property was trying to charge our card for the whole booking even though we had already booked and paid in full through Expedia. Luckily the bank rejected the payment and we resolved the issue with the property. -upon arrival, we noticed a lot of damage to the room. looks like water damage, missing lights, fans not working and door handles falling off. - we were locked out 2x times on our first day. The property uses an app that creates a code on the lock. This didn’t work the first time and WAS CONFIRMED TO BE MALFUNCTIONING and needed to be re programmed. The 2nd time we were locked out at 9:30pm at night. There is no front desk worker however there was a maintenance person who was eventually able to let us in. This was stressful. - that same night there was a big party above us and went on until 3am. My wife and I didn’t sleep much that night. - due to these two issues on the first night we decided to leave and request a refund. The property denied it however said, if they could recoup their money from the party people above us through their security deposit, they would refund us. They never did but offered us 100$ for the inconvenience which we never received. Will never book a Kristy Collection property again after being treated this bad.

Un lugar hermoso, tranquilo y bien cuidado, no nos queríamos ir. Nikki, es super atenta y pendiente de cada detalle. Altamente recomendado para visitar en familia o pareja. Sin duda volveré.

1) Exclusive, for fewer than 46 people. 2) Away from the city. 3) Clean, crystal-clear seawater. 4) Healthy food. 5) Cheerful and discreet staff. 6) Soft music and an atmosphere conducive to conversation. 7) Plenty of nature.

Espectaculares vistas, súper limpio, moderno, acogedor. Una maravilla. Anfitrión y el staff del establecimiento excelentes!

There isnt front of the beach, no internet, when we’re in the room, they thought we didn’t pay it. Poor service. I would not recommend this place to no one.