8/10 Good
Justin
Traveled with family
Oct 18, 2024
Liked: Cleanliness, property conditions & facilities
Champions Suite
We booked the Champions Suite for (4) guests. We arrived and were warmly greeted by Rich immediatly. Rich was extremely helpful and showed a level of customer service rarely seen in the Hotel Industry these days. The suite was very spacious, but the amenities and furnishings were outdated and did not provide very good use of the space. The suite info said there was a sofa bed, but both of the sofa's in the suite were standard couches with no bed. When we ordered a roll-up bed, we were told that there would be a $25 charge. I tipped for delivery, but disputed the charge at checkout and explained that I didn't agree to the charge based on the fact that there were no other places to sleep for our children, and the charge was removed.
Overall the view from the balcony and our interaction with Rich were the highlights of the stay. I hear they are renovating the Suites, hopefully when they do they will provide a more useful layout!!!
Justin
Stayed 2 nights in Oct 2024