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After multiple attempts to contact the property on my behalf, Hotels were unable to obtain approval for a waiver. I would not recommend staying at this hotel.

Great for the price! Breakfast every morning was delicious, and they have a great menu. The room was not as advertised and turned out to be much smaller than I was expecting. It has a very “industrial” vibe, so be prepared for that. It is located in a great area! Walking distance to everything you could need or want. If you do not care about frills and amenities, and would rather spend your time and money in the city and not in the room, then this is the perfect place for you!

Obviously, things were not perfect being only one week after the earthquake. But the staff was exceptional. The hotel is close to all the amenities needed. The views are spectacular. Wonderful pool. Delicious food (especially the ceviche). But again the staff went above and beyond. Thank you for a wonderful stay!

I’ll start by giving credit where it’s due: the owners did a nice job restoring and decorating this old, historic property. Unfortunately, that’s where the positives end for us. We booked a **premium room**, which according to Expedia is not the less expensive room categories. What we got was a third-floor room with **no elevator**, directly next to and almost above the main street. The room had no proper windows—only wooden panels with large gaps and openings all around them. It felt like we were sleeping outside on the street. The noise was excessive and made it very difficult to rest. I explained to the young woman at the front desk that my wife had a knee injury and that climbing several flights of stairs was difficult for her. I also explained that the room was extremely noisy. Her rude ponse was basically, *“That’s the room category you chose, and there’s nothing I can do.”* No effort was made to find another room, offer a solution, or even show any concern about the situation. The attitude at the front desk was just as disappointing as the room itself. We stayed one night because we had no practical alternative at that point, but we had to check out the following day and lost the remaining night of our reservation. **The hotel offered absolutely nothing in return—not even an attempt to make things right.** The breakfast buffet was extremely limited, and the bathroom was one of the smallest I’ve ever seen.

Love the place