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La Vega Vacation Packages

Everything is good except the waffle and the pancakes that are kind hard, the rest of the food is amazing.

Me and my wife came to this resort 4 years ago. And while it wasn’t Incredible by any means back then. It was nice, clean and the food was edible. Fast forward to present day, the resort has fell apart. Everything looks old and wasn’t maintained over the years. The pools had plastic cups in and around the pool every single day. Our first room has a broken mini fridge, a safe with no lock, and while I was in the middle of my first shower, the shower exploded and was spraying water all over the place. Staff was also terrible.no managers on site. No staff members wanted to help. When I asked the staff to stock the mini fridge they told them they were on their way. I waited hours. No one came. After dinner I spoke to the front desk staff member and he said they are coming to stock mini fridge. I asked when. He said tomorrow morning. The never came then either. Food was horrible. Left overs from prior days. Baked goods all stale and old. They served hotdogs at every meal and bunch of different ways. No food was actually edible. This place should be shut down. Oh. Almost forgot that the toilet in our room didn’t flush. Had to use the ice bucket filled with water to flush it each time. Room would smell of sewage in the afternoon every single day. Do not come to this resort. Save your money and go somewhere else. Not work a single penny

The only thing was the WiFi was not that great but everything else was very good the food the staff was amazing. Will really recommend it

DO NOT STAY HERE: POOR CUSTOMER SERVICE!! Part 1 The issues began with misinformation between the resort and the member who owned the villa. I was given an incorrect price for the all-inclusive add-on. Even after the member acknowledged providing the wrong price, no meaningful effort was made to honor the quoted rate or provide a reasonable accommodation. Instead, after spending hours in the lobby trying to resolve the issue, I was left with only two options: downgrade my stay or accept a refund and hope another nearby resort had availability. A refund would not have immediately cleared, making it unrealistic to secure alternate accommodations, and the decision had to be made quickly because customer service was about to close. As a result, valuable time was taken away from what was supposed to be a special birthday trip. Throughout the entire check-in process, The receptionist was rude, dismissive, and unprofessional toward my entire party. She repeatedly gave different pricing information, and when multiple people pointed out the inconsistencies, she laughed in our faces rather than attempting to help resolve the situation. Additionally, when my cousin discovered that the only bathroom in the lobby was out of service and politely asked the receptionist if there was another restroom nearby, she completely ignored her. Thankfully, another woman from the concierge team took over and was very professional, empathetic, and genuinely tried to help.

Excellent

They didn’t gave us a room w balcony as we reserved and at the end of the reservation they charge us a lot of money.