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SureStay Plus Hotel by Best Western The Villages

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western The Villages

View from room
Suite, 1 King Bed, Non Smoking, Balcony | Private kitchen | Microwave, coffee/tea maker
Exterior
Outdoor pool, open 8:30 AM to 8:30 PM, pool umbrellas, sun loungers
Free daily full breakfast

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Laundry
  • Pet friendly
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
1201 Avenida Central, Lady Lake, FL, 32159
  • Place, Spanish Springs Town Square
    ‪6 min walk‬
  • Place, The Villages Market Square
    ‪8 min drive‬
  • Place, Nancy Lopez Legacy Golf & Country Club
    ‪10 min drive‬
  • Airport, Leesburg, FL (LEE-Leesburg Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Balcony

9.2 out of 10
Wonderful
(19 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking (1st Floor;Pet Friendly)

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking (1st Floor;Pet Friendly)

8.4 out of 10
Very good
(9 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Balcony

8.2 out of 10
Very good
(19 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony (with Single Sofabed)

Standard Room, 1 King Bed, Non Smoking, Balcony (with Single Sofabed) | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Balcony (with Single Sofabed)

8.0 out of 10
Very good
(5 reviews)
  • 280 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Balcony

Suite, 1 King Bed, Non Smoking, Balcony | Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Balcony

8.4 out of 10
Very good
(31 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

SureStay Plus Hotel by Best Western The Villages

Lady Lake hotel with private balconies
Along with an outdoor pool, this smoke-free hotel has a business center and laundry facilities. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a convenience store, and a garden are onsite. Housekeeping is available on request.
SureStay Plus Hotel by Best Western The Villages offers 46 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Rooms open to furnished balconies or patios. 40-inch flat-screen televisions come with cable channels.

This Lady Lake hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
Wireless Internet access is complimentary. This hotel offers access to a business center. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers an outdoor pool, a vending machine, and multilingual staff. Complimentary uncovered self parking is available on site. A total renovation of this property was completed in May 2022.

SureStay Plus Hotel by Best Western The Villages is a smoke-free property.

A complimentary full breakfast is served on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Outdoor pool

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business center

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • Built in 1993
  • Renovated entire property - May 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per week
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
An off-leash area is available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 150 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 50.00 per accommodation, per week
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:30 AM to 8:30 PM

Property is also known as

Surestay Plus By The Villages
SureStay Plus Hotel by Best Western The Villages Hotel
SureStay Plus Hotel by Best Western The Villages Lady Lake
SureStay Plus Hotel by Best Western The Villages Hotel Lady Lake

SureStay Plus Hotel by Best Western The Villages Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 338 out of 642 reviews
Rating 8 - Good. 143 out of 642 reviews
Rating 6 - Okay. 69 out of 642 reviews
Rating 4 - Poor. 43 out of 642 reviews
Rating 2 - Terrible. 49 out of 642 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is beautiful. The staff were very friendly. The room and bathroom were clean and spacious. The only issue was the small pool, which was very dirty.
Stayed 4 nights in Jul 2025

10/10 Excellent

Bessie

Stayed 2 nights in Jul 2025

6/10 Okay

Emily claire

Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Kenneth

Stayed 4 nights in Jul 2025

8/10 Good

Kenneth

Traveled with family
Liked: Property conditions & facilities, room comfort

Okay I guess

The beds were nice. The pool had limited service and the breakfast kept running out.
Stayed 3 nights in Jul 2025

2/10 Terrible

Kate

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nasty Carpet and dirty floors. Took shower and walked to bed and feet felt dirty and stepped back into shower and black imprints on wet shower just stepped out of was showing on floor of the shower. Disgusting. Breakfast had watered down orange juice, and got coffee and it tasted like coffee and hot chocolate watered down. For 4 people,? Only provided 3 towels. Changed rooms and then had to get them as tv showed no connection. They had to come back with other remotes to try to get tv to work. Lady at desk was very unpleasant to deal with. She just says she wears shower shoes at hotels. I have never had this issue and I’ve been in many hotels in my life. Do not recommend!!! Bathtub was very slippery and a fall hazard in our first room. Many nasty stains on carpets too.
Stayed 5 nights in Jul 2025

2/10 Terrible

Denise

Stayed 1 night in May 2025

10/10 Excellent

Derrick

Stayed 5 nights in Jun 2025

8/10 Good

Walid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

spacious room with balcony

it was nice for the night, spacious room with balcony.
Stayed 1 night in Jun 2025

10/10 Excellent

Maria

Stayed 3 nights in Jul 2025

10/10 Excellent

vSOGv

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the people that worked there were nice and helpful.
Stayed 13 nights in Jun 2025

10/10 Excellent

Brian

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to get a room at the last minute and Scott at the front desk was amazing!! Very sweet, helpful and just awesome guy.. would definitely stay here again. The room is bigger then a normal hotel room and the balcony was a treat..
Stayed 1 night in Jul 2025

10/10 Excellent

debora

Stayed 1 night in Jul 2025

10/10 Excellent

Anthony, tallahassee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and well-manicured grounds landscaping. Bed was comfortable. Breakfast options were good. Need larger fridges and microwave on countertop instead of under counter on top of mini-mini fridge.
Stayed 5 nights in Jun 2025

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Jun 2025

10/10 Excellent

Elizabeth

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They go the extra mile to ensure a positive experience
Stayed 2 nights in Jun 2025

10/10 Excellent

Petrice

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Only three tables to eat the complimentary breakfast, but the food was good.
Stayed 2 nights in Jun 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No shampoo or Body wash in room. Appeared to be a common problem, as someone was getting some as I checked. Not caused by the hotel, but at 4 a.m. the next room decided to watch t.v. and give loud commentary about what they were watching. Knock on connecting door did not help.
Stayed 1 night in Jun 2025

4/10 Poor

Denise

Disliked: Cleanliness, amenities
The room had a nice layout, but the furniture is outdated and dingy. I did not like the smell in the room, and the carpet and entry and bathroom floors were filthy. I also had a roach in the towels that I was using.
Stayed 3 nights in Jun 2025

10/10 Excellent

Derrick

Stayed 5 nights in Jun 2025

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness
Very economical and well situated. Some guests were a bit sketchy however.
Stayed 4 nights in May 2025

6/10 Okay

Pam

For the price, It was what I expected. Sheets need to be bleached for a clean and fresh scent. I felt
Stayed 3 nights in Jun 2025

10/10 Excellent

alyssa, Trenton

Stayed 2 nights in Jun 2025

8/10 Good

Francisco

Stayed 2 nights in May 2025