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SureStay Plus Hotel by Best Western The Villages

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Plus Hotel by Best Western The Villages

View from room
Exterior
Suite, 1 King Bed, Non Smoking, Balcony | Private kitchen | Microwave, coffee/tea maker
Lobby
Lobby

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Pet friendly
  • Housekeeping
  • Laundry
  • 24/7 front desk

Explore the area

Map
1201 Avenida Central, Lady Lake, FL, 32159
  • Spanish Springs Town Square
    7 min walk
  • Chili's Grill & Bar
    1 min walk
  • Wildwood Bus Station
    19 min drive
  • Ocala, FL (OCF-Ocala Intl.)
    44 min drive

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony (with Single Sofabed)

Standard Room, 1 King Bed, Non Smoking, Balcony (with Single Sofabed) | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Balcony (with Single Sofabed)

  • 280 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Balcony

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (1st Floor;Pet Friendly)

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Balcony (1st Floor;Pet Friendly)

  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Balcony

Suite, 1 King Bed, Non Smoking, Balcony | Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Balcony

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Microtel Inn & Suites by Wyndham Lady Lake/The Villages

Pool
Breakfast included
Pet friendly
Parking included
4.0 out of 5, Very Good, (1006)
The price is $87
per night
$96 total
includes taxes & fees
Jan 6 - Jan 7
Microtel Inn & Suites by Wyndham Lady Lake/The Villages

About this property

SureStay Plus Hotel by Best Western The Villages

Lady Lake hotel with private balconies
Along with an outdoor pool, this smoke-free hotel has a business center and laundry facilities. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a convenience store, and a front-desk safe are onsite. Change of towels is available on request.
SureStay Plus Hotel by Best Western The Villages offers 46 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Rooms open to furnished balconies or patios. 40-inch flat-screen televisions come with cable channels.

This Lady Lake hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Wireless Internet access is complimentary. This hotel offers access to a business center. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers an outdoor pool, a vending machine, and multilingual staff. Onsite self parking is complimentary. A total renovation of this property was completed in May 2022.

SureStay Plus Hotel by Best Western The Villages is a smoke-free property.

A complimentary full breakfast is served on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Outdoor pool

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • Built in 1993
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per week
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 150 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 50.00 per accommodation, per week
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 8:30 AM to 8:30 PM

Property is also known as

Surestay Plus By The Villages
SureStay Plus Hotel by Best Western The Villages Hotel
SureStay Plus Hotel by Best Western The Villages Lady Lake
SureStay Plus Hotel by Best Western The Villages Hotel Lady Lake

SureStay Plus Hotel by Best Western The Villages Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 207 out of 378 reviews" "
Rating 8 - Good. 86 out of 378 reviews" "
Rating 6 - Okay. 34 out of 378 reviews" "
Rating 4 - Poor. 24 out of 378 reviews" "
Rating 2 - Terrible. 27 out of 378 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Heidi

Disliked: Property conditions & facilities
Our key worked the first nite, then the 2nd and 3rd nite we had to have them reprogramed. The carpet in the room by the first bed was WET on our last day. Dirty carpet, bottom of feet wet. No handlebars in the shower for handicap people (me), and the tub bottom was slippery. Had to put a towel down to take a shower. Two remotes for the TV. one to turn on, the other to watch tv. We NOT be staying there again. I guess you get what you pay for, rental was cheap..........$76. a nite.
Stayed 3 nights in Sep 2024

8/10 Good

Janice

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Second stay at this hotel. A little aged but still a nice hotel with a decent free breakfast and close to everything!
Stayed 3 nights in Sep 2024

10/10 Excellent

anthony

Liked: Cleanliness
Stayed 1 night in Sep 2024

4/10 Poor

Linda

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelled like a wet dog there was a huge bug in the shower the mattress was terrible
Stayed 1 night in Sep 2024

10/10 Excellent

Raymond

Stayed 1 night in Aug 2024

8/10 Good

Rosario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TV didn't work
Stayed 3 nights in Aug 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Caitlin

Stayed 1 night in Aug 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were dirty smelly could not stay had to leave
Stayed 1 night in Aug 2024

4/10 Poor

Dayana

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed in room 219 of the hotel with my family. The door was covered in cobwebs and dirt, and the room smelled awful. My child had a severe allergic reaction and an asthma attack. The breakfast was good, and the customer service was excellent, but the room was horrible. I had problems with the key card because it was so dirty that it wouldn’t read. My husband had to go to the front desk, and they resolved it quickly. The sink was clogged when we went to brush our teeth, and the water would just stay there.
Stayed 1 night in Aug 2024

2/10 Terrible

Angela

Disliked: Staff & service
I actually want to file the police report I feel very violated and I feel it was a very traumatic experience what happened to me by the elderly gentleman that was in the office by screaming and yelling and cursing at me and calling me vulgar names he said he was having a horrible day wouldn't even help me threaten to call the police on me as I was sitting there crying he was laughing at me this was the most horrible experience I've ever had anywhere in public in mind entire life
Stayed 1 night in Aug 2024

10/10 Excellent

Bernadete

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

EUDALMI, KISSIMMEE

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, comfortable rooms, with full size shampoo, cream, condition and bodywash our ac unit was very loud, breakfast with the essentials to start the morning, ice machine on property very convenient, chili's restaurant next door, staff very polite. Definitely will stay again. Was my second time.
Stayed 1 night in Aug 2024

10/10 Excellent

jodi

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Nice little hotel. Area great and very helpful staff
Stayed 1 night in Aug 2024

6/10 Okay

Mark, ARLINGTON

Business traveler
Liked: Cleanliness, staff & service
had availability, but was expensive for what it was
Stayed 1 night in Aug 2024

4/10 Poor

Cynthia

Traveled with family
Disliked: Staff & service, room comfort
Don’t stay here
The “breakfast” was 3 choices of cereal, sausage and egg bites (the same over my 3 day stay) and a couple of bread options. Coffee from an antiquated machine. The AC in the room was so loud that I had to get ear plugs. There are two other hotels in the same square that are better options.
Stayed 1 night in Aug 2024

6/10 Okay

victoria lynn

Disliked: Amenities
It was fine. The breakfast was.......limited. The staff was nice when I passed them. It is in a very safe area. Plenty of restaurants and shops nearby. It was fine.
Stayed 3 nights in Aug 2024

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Brittney

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

John

Disliked: Staff & service, property conditions & facilities
Terrible communication between staff and management.
Stayed 1 night in Aug 2024

10/10 Excellent

Kathi

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean great stay, will diffently return.
Stayed 3 nights in Jul 2024

8/10 Good

Scott, Rockford

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Morning service staff was on her phone instead of preparing the food service. She was condescending and rude.
Stayed 3 nights in Jul 2024

4/10 Poor

charles

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, recently renovated. However, yes, I know checkin time listed as 3pm. After leaving early for travel I arrived at 115 and the room wasn’t ready, understandable. Left and came back at 1445 and was told the room still wasnt ready and might be 25 more minutes. I was saved by the oncoming gentleman who switched our room to one of the many already rooms. I am a frequent traveler and have never had this happen. Usually if you are there they make a call, clean your room, then check you in. It isn’t like I was asking for a late checkout as I left at 0400 the next morning
Stayed 1 night in Aug 2024

2/10 Terrible

Kourtnei

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

6/10 Okay

Amber

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice place...if the air worked properly
The hotel itself was very nice. The room was clean. The bed was very comfortable. The problem was the temperature. I like to have it cool when I sleep or really any time. I was literally sweating even when sitting still. I believe the problem is that the curtains, when closed, block the AC. Well no one wants to leave their curtains open 24/7 on order for that to not be an issue. The staff was very nice and friendly. If the room works have gotten cooler, I definitely would have given it 5 stars. Maybe I'll try it again some time. Maybe not. Just depends on if I find a good rate. For almost $100 for a weeknight it would have been great to be comfortable.
Stayed 1 night in Jul 2024