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SureStay Plus Hotel by Best Western The Villages

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western The Villages

View from room
Outdoor pool, open 8:30 AM to 8:30 PM, pool umbrellas, sun loungers
Exterior
Suite, 1 King Bed, Non Smoking, Balcony | Private kitchen | Microwave, coffee/tea maker
Free daily full breakfast

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Laundry
  • Housekeeping
  • Pet friendly
  • 24/7 front desk
$74
includes taxes & fees
Sep 7 - Sep 8

Explore the area

View in a map
1201 Avenida Central, Lady Lake, FL, 32159
  • Spanish Springs Town Square
    ‪6 min walk‬
  • The Villages Market Square
    ‪8 min drive‬
  • Nancy Lopez Legacy Golf & Country Club
    ‪10 min drive‬
  • Leesburg, FL (LEE-Leesburg Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony (with Single Sofabed)

Standard Room, 1 King Bed, Non Smoking, Balcony (with Single Sofabed) | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Balcony (with Single Sofabed)

8.0 out of 10
Very good
(5 reviews)
  • 280 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Balcony

8.0 out of 10
Very good
(18 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Balcony

8.4 out of 10
Very good
(31 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (1st Floor;Pet Friendly)

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Balcony (1st Floor;Pet Friendly)

8.4 out of 10
Very good
(8 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Balcony

9.2 out of 10
Wonderful
(19 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Balcony

Suite, 1 King Bed, Non Smoking, Balcony | Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Plus Hotel by Best Western The Villages

Lady Lake hotel with private balconies
Along with an outdoor pool, this smoke-free hotel has a business center and laundry facilities. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a convenience store, and a garden are onsite. Change of towels is available on request.
SureStay Plus Hotel by Best Western The Villages offers 46 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Rooms open to furnished balconies or patios. 40-inch flat-screen televisions come with cable channels.

This Lady Lake hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Wireless Internet access is complimentary. This hotel offers access to a business center. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers an outdoor pool, a vending machine, and multilingual staff. Onsite self parking is complimentary. A total renovation of this property was completed in May 2022.

SureStay Plus Hotel by Best Western The Villages is a smoke-free property.

A complimentary full breakfast is served on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Outdoor pool

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • Built in 1993
  • Renovated entire property - May 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per week
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 150 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 50.00 per accommodation, per week
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:30 AM to 8:30 PM

Property is also known as

Surestay Plus By The Villages
SureStay Plus Hotel by Best Western The Villages Hotel
SureStay Plus Hotel by Best Western The Villages Lady Lake
SureStay Plus Hotel by Best Western The Villages Hotel Lady Lake

SureStay Plus Hotel by Best Western The Villages Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 319 out of 612 reviews
Rating 8 - Good. 138 out of 612 reviews
Rating 6 - Okay. 67 out of 612 reviews
Rating 4 - Poor. 40 out of 612 reviews
Rating 2 - Terrible. 48 out of 612 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Gloria

Stayed 3 nights in Jun 2025

10/10 Excellent

Shannon

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

jeff

Liked: Staff & service, room comfort
Refrigerator leaked water and then stopped working. My wife and I had to throw leftover good away and use towels to wipe ip the water. Very slippery. We told housekeeping and the front desk but nothing was done. We were only told the maintenance man called off work.
Stayed 6 nights in May 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Facility and furnishings were as expected
Stayed 2 nights in May 2025

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Dean, Summerfield

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in May 2025

4/10 Poor

Terry

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Based on my experience 'there's a lot to be desired ' no room service after eight 'meaning there wasn't adequate linens 'the microwave oven didn't work and the front desk clerk stated that there wasn't any maintenance person on duty after 8pm' this is unacceptable 'period.
Stayed 1 night in May 2025

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Martin

Liked: Cleanliness, property conditions & facilities
the staff were very helpful and very responsive to our requests.
Stayed 2 nights in May 2025

8/10 Good

John

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Amanda

Stayed 1 night in May 2025

10/10 Excellent

Michael

Stayed 2 nights in May 2025

10/10 Excellent

Amber

Stayed 1 night in May 2025

10/10 Excellent

Amber

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

6/10 Okay

David

Liked: Room comfort
Disliked: Cleanliness

Showing its age

Concern with tub/shower…no anti skid surface and grab bar was located outside of curtain. Didn’t like fall potential on very slippery tub surface. Wood portion of floor at vanity was not clean; unsure how clean carpet was. Poor WiFi connectivity and dropping signal. Minimal daily room service. Select TV channel needed PIN #, not a premium channel, just a cable news one. Front desk of no help.
Stayed 3 nights in May 2025

6/10 Okay

Ben

Stayed 1 night in May 2025

6/10 Okay

Ben

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My room did not feel secure. The door had a bend mark where it appeared a flat bar could have previously been used for entry. I could see substantial light coming thru both the side and bottom of the door. I was also placed in a pet room which I had not requested. I was under the impression the room was not sanitary the entire time I was present. The bed could be compared to the feel of a fold out couch - mattress was very uncomfortable and unsupportive. I do hope the other rooms on the property are better, and if not, I don’t see how it could have any repeat business.
Stayed 1 night in May 2025

2/10 Terrible

Brelyn

Disliked: Cleanliness, staff & service
Just not what I was expecting. Dirty and water leaking through ceilings
Stayed 1 night in Feb 2025

10/10 Excellent

mohammad

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tom at front desk is amazing
Stayed 1 night in May 2025

6/10 Okay

john

Liked: Cleanliness

Door lock broken

We had an issue with a broken door lock and the night clerk couldn’t help and wasn’t able to get anyone to fix it. The door wouldn’t lock and wouldn’t offer any small discount to us. The following morning the manager wasn’t going to offer any discount for the lack of security the previous night. The hotel wasn’t very impressive.
Stayed 2 nights in May 2025

2/10 Terrible

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The sink wasn’t draini
Stayed 2 nights in Apr 2025

8/10 Good

LUIS, EDISON

Stayed 1 night in Feb 2025

8/10 Good

J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and comfortable room for our one night stay
Stayed 1 night in May 2025