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I stayed at this hotell for two weeks. The emenities were feasable.My hotel door had closing problems {twice), a chair broke on me while sitting, they did'nt supply any tioletries. What was one of the most disturbing things about my stay was the front desk perrsonel....Ms. Diana. I believe in good customer service, and she lacks the grace and style to be the first face you see entering the hotel. She had a displeasing, non-welcoming attitude, and would not change it even on hints about it. The other personnel were fantastic, and welcoming. The breakfast was fair, air conditioning was great.

Tudo excelente, principalmente a cordialidade e presteza dos funcionários

The room was clean and in excellent condition, with beverages available all day in the minibar. The hotel itself was very clean and well-maintained.The Signature pool was fantastic, and the quality of the beverages there was excellent (Grey Goose and other premium options). The beach service for Signature guests was also very good. In general, the food throughout the resort was very good.Minor complaints:The food at the beach and pool bars was only average. However, you can always go to the beach buffet or the main resort buffet if you want something more substantial. It was difficult to get a table at the à la carte restaurants more than once. The concierge tried hard to help us, so I can’t complain about their effort, but it seemed the restaurants were not operating at full capacity — there were many empty tables every night across all shifts. Overall, it’s a great place and I would recommend it.

Precisa renovar o hotel para tirar o odor de mofo

Simplesmente perfeito, amei

Experiência no Chalé bicho preguiça foi muito insatisfatória, pois apresentava muita umidade, vários pontos de mofo (cheiro muito forte), teias de aranha no ar condicionado e em vários pontos do quarto, bichinhos embaixo do colchão, demonstrando a falta de cuidado com uma limpeza mais criteriosa. As paredes com sujeira, algumas coisas velhas, tiraram a aparência de rústico para algo mal cuidado mesmo. A pousada em si tem esse aspecto. Café da manhã bem simples. A equipe pouco preparada. Exceção para Line que nos recepcionou bem e para Rafael do restaurante que foi o destaque no atendimento.

The big win for this hotel is the location, in the heart of the historic district. It's incredibly easy to get around on foot to many of the top visitor sights and sites as well as some great restaurants across different price points. It's also excellent value and the staff are really great and incredibly helpful and pro-active.