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Apartamentos Turísticos Nossa Senhora da Estrela

3.0 star property

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TV
Exterior
Reception
Villa, Bathtub | In-room safe, desk, blackout drapes, iron/ironing board
Outdoor pool, pool umbrellas, sun loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast available
  • Spa
  • Bar
  • Room service
  • Pool
  • Laundry

Explore the area

Map
Caminho da Caloura ao Fisher, 6, Rosario, Lagoa, 9560-340
  • Portuguese Republic Square
    ‪12 min walk‬
  • Ponta Delgada Harbour
    ‪8 min drive‬
  • Praia do Populo
    ‪10 min drive‬
  • Ponta Delgada (PDL-Joao Paulo II)
    ‪12 min drive‬

Room options

View all photos for Standard Apartment

Standard Apartment | In-room safe, desk, blackout drapes, iron/ironing board

Standard Apartment

  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Villa, Bathtub

Villa, Bathtub | In-room safe, desk, blackout drapes, iron/ironing board

Villa, Bathtub

  • Sleeps 6
  • 1 Twin Bed OR 2 Twin Beds

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About this property

Apartamentos Turísticos Nossa Senhora da Estrela

3-star Lagoa hotel with bar/lounge
This smoke-free hotel features an outdoor pool, a bar/lounge, and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Additionally, spa services, a children's pool, and dry cleaning are onsite. Housekeeping is available once per stay.
Apartamentos Turísticos Nossa Senhora da Estrela offers 25 accommodations with safes and complimentary toiletries. Cable television is provided. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers and bidets.

This Lagoa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and irons/ironing boards can be requested. Housekeeping is provided once per stay.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages and hot stone massages.
Apartamentos Turísticos Nossa Senhora da Estrela features an outdoor pool and a children's pool. The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This family-friendly hotel also offers spa services, a terrace, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite uncovered self parking is complimentary.

Apartamentos Turísticos Nossa Senhora da Estrela is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 9 AM and 10 AM.
Snack Bar - Overlooking the pool and garden, this bar serves breakfast only. Happy hour is offered.
Room service is available.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 9:00 AM to 10:00 AM for a fee: EUR 7 for adults and EUR 5 for children
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Snack Bar

Things to do

  • 24-hour pool access
  • Bicycle rentals
  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Highchair
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Snack bar/deli
  • Travel crib

Conveniences

  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 floors
  • 22 buildings
  • Built in 2005
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Private bathroom
  • Shampoo
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Champagne service
  • Cookware, dishware, and utensils
  • Freezer
  • Kitchen
  • Microwave
  • Refrigerator
  • Restaurant dining guides
  • Room service
  • Stovetop
  • Toaster

More

  • Desk
  • Dryer
  • Heating
  • Iron/ironing board on request
  • Living room
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
Early check-in fee: 50 percent of room rate
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: 50 percent of room rate

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open Monday - Sunday (9 AM - 1:00 PM) and Monday - Sunday (2:00 PM - 6:00 PM)
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Reception hours are: September - April: 9 AM - 1 PM and 2:30 PM - 6:30 PM; May - August: 9 AM - 2 PM and 3 PM - 8 PM.

Access methods

Staffed front desk, lockbox

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 13 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 15 per day

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately EUR 7 for adults and EUR 5 for children
  • Airport shuttle fee: EUR 3 per vehicle (roundtrip, maximum occupancy 3)
  • Early check-in fee: 50 percent of room rate (subject to availability)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Rollaway bed fee: EUR 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
24-hour pool access
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Apartamentos Turísticos Nossa Senhora da Estrela Hotel
Apartamentos Turísticos Nossa Senhora da Estrela Hotel Lagoa
Apartamentos Turísticos Nossa Senhora da Estrela Apartment Lagoa
Apartamentos Turísticos Nossa Senhora da Estrela Apartment
Apartamentos Turísticos Nossa Senhora da Estrela Apartment Lagoa
Apartamentos Turísticos Nossa Senhora da Estrela Apartment
Apartamentos Turísticos Nossa Senhora da Estrela Lagoa
Apartamentos Turísticos Nossa Senhora da Estrela
Apartment Apartamentos Turísticos Nossa Senhora da Estrela Lagoa
Lagoa Apartamentos Turísticos Nossa Senhora da Estrela Apartment
Apartment Apartamentos Turísticos Nossa Senhora da Estrela
Apartamentos Turísticos Nossa Senhora da Estrela Apartment Lagoa
Apartamentos Turísticos Nossa Senhora da Estrela Apartment
Apartamentos Turísticos Nossa Senhora da Estrela Lagoa
Apartment Apartamentos Turísticos Nossa Senhora da Estrela Lagoa
Lagoa Apartamentos Turísticos Nossa Senhora da Estrela Apartment
Apartment Apartamentos Turísticos Nossa Senhora da Estrela
Apartamentos Turísticos Nossa Senhora da Estrela Hotel
Apartamentos Turísticos Nossa Senhora da Estrela Lagoa
Apartamentos Turísticos Nossa Senhora da Estrela Hotel Lagoa

Apartamentos Turísticos Nossa Senhora da Estrela Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 17 out of 53 reviews
Rating 8 - Good. 27 out of 53 reviews
Rating 6 - Okay. 7 out of 53 reviews
Rating 4 - Poor. 2 out of 53 reviews
Rating 2 - Terrible. 0 out of 53 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Rey

Traveled with partner
Feels like a cottage
Stayed 9 nights in Nov 2024

10/10 Excellent

Michaela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice apartment, pool and the garden , friendly staff ,
Stayed 2 nights in Jul 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Jun 2024

8/10 Good

Vladimir

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Good price for the value
Great location, but the condition of the apartment could be better. There are few broken things, if the maintenance is done more frequently, the impression could be better and there is no need huge investment.
Stayed 7 nights in Sep 2023

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff is excellent. The stay was fine, beds were two singles and just ok, unit was large but the microwave was larger than the tv. Good location and all was fine.
Stayed 3 nights in Nov 2018

10/10 Excellent

Em, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Third stay here
Staff are extremely accommodating, this is our third stay here. It has an amazing view, small kitchen in the apartment to make your own meals if you don’t want to eat out. Only a 5 minute drive from Ponta Delgada.
Stayed 9 nights in Nov 2017

6/10 Okay

Josef

Liked: Cleanliness
reasonable for the price but not very appetizing
only one night stay before flight, end of the row appartments are close to road so we were disturbed in sleep, clean app but smelled like mold in kitchen, likely has not been used for long, pillows were tragically uncomfy, same was beds , saving bulbs bad not giving enough light, app was clean and staff friendly though i would not spend my holiday in this app. pool not heated. i really wished uk premierinn is in azores for economy acco to give a good sleep for the same price of 55euro..

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing View!
Nice hotel and great view. The room did not have hair dryer and iron. I would recommend to add coffee maker and a few tea bags and etc.

10/10 Excellent

Em, London, ON Canada

Liked: Cleanliness, staff & service, property conditions & facilities
The best view on the island
Great location, about 10 minutes from the airport. The staff was more than accommodating in letting us check in at 9 am at no additional cost because our flight got in at 7 am. They also let us have our requested apartment, the one with the best view! The apartment is spacious, the beds and pillows could be updated as they are a bit uncomfortable, but you wake up to ocean view and mountains on a daily basis!

8/10 Good

Angela

Liked: Cleanliness, property conditions & facilities, room comfort
Apartment living in Lagoa
These little apartments are great for families and/or groups. Free parking, great swimming pools, friendly staff.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
clean room but noisy location and no character
Apartment was clean and rather spacious, beds were comfortable enough but no A\C and the window in the bedroom downstairs cannot be partly open. Given that we were on a busy road, it was a choice between insecure and noisy night or just hot... The place is very plane, basic equipment and deprived of character or charm. It is just about good enough as a place to sleep but for that price you can get quite and charming room elsewhere. Likewise, the pool was clean and nice but not one that you want to spend a day sitting by.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay. We found staff to be friendly and helpful. We thought that breakfast was expensive and weren't to impressed with the hours. The reception building was open 9:00am-9:00pm.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
We were satisfied. The apartment position is good, it as a good starting point to travel around the island. The place is calm, you can easily relax there....

8/10 Good

Karel

Liked: Cleanliness, staff & service
Disliked: Room comfort

10/10 Excellent

Em, London, ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay in October 2014
We had an amazing time in the Azores, and the apartment we had was excellent! The staff was great to help us with any questions and plans we wanted to make. The view from our room was breathtaking! It is a nice quiet area, with a beautiful view of the ocean and mountains. We would go back for sure!

6/10 Okay

Verified traveler

Disliked: Staff & service, room comfort
Need bigger tv' s. Need to work on ant problem. Should be staffed 24 hours. Needs better pool hours too. 2.5 out of 5.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, quiet, sizable
- Convenient and quiet location - Sizeable villa for 4 - Kitchen ample enough to cook (has small fridge, stove and sink). - The only surprise is a 20 euro bill for 5-6 short cell phones (total talk time about 20 min). The charges were for local calls made to a cell phone number. Nothing in room policy stated about extra charge to cell phones vs land lines. - Has pool

8/10 Good

Y

Traveled with family
Liked: Cleanliness
Rustige accomodatie. Ligt centraal. Fijn zwembad.
Stayed 10 nights in May 2024

10/10 Excellent

CRISTIAN ALVAREZ

Stayed 5 nights in May 2024

4/10 Poor

BRUNO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
pas satisfaits du logement
nous ne sommes pas satisfaits du logement. Nous avons loué un logement pour 6, il était en fait pour 4. Très mauvaise odeur dans les chambres, dessus de lit sale, peu d'equipement (pas de sèche cheveux, strict minimum dans la cuisine...), logement pas du tout chaleureux. pas de soin spa, piscine pas nettoyée en début de séjour. nous prenons régulièrement des logements sur hotels.com et c'est la première que nous ne sommes pas satisfaits.
Stayed 7 nights in Apr 2024

10/10 Excellent

Sabine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fijne, ruime accommodatie! Goede ligging!
Stayed 9 nights in Jul 2023

10/10 Excellent

Joao

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alojamento muito prático. Ideal para famílias!
Alojamento muito prático. Ideal para famílias!
Stayed 4 nights in Apr 2023

6/10 Okay

hans-joachim

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Terrasse war bei Nässe glatt und Außentreppe war im Dunkeln schlecht ausgeleuchtet, sehr schlechte Küchen-ausstattung, zusätzliche Decke für das Bett fehlte, Gesamtanlage war sehr schön gestaltet und begrünt, Frühstück für 10,- € pro Person entsprach nicht dem Preis, Putzausblühungen und Farbe bröckelten bzw. blätterten von der Decke auf die Lüfterhaube und Kochplatten in der Küche, Beutel für Abfalleimer fehlten, kein Geschirrtuch, kein Abwaschlappen, keine Aufneh-merschaufel, Antennenkabel für Fernsehen nach Aufforderung
Stayed 10 nights in Mar 2023

10/10 Excellent

Nuno

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente
Sítio agradável, bem localizado, acolhedor, funcionários prestáveis e simpáticos.
Stayed 3 nights in Feb 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Estadia de 1 noite apenas. Camas com poucos cobertores para noite com < 10º . Aquecedor avariado. Lâmpadas fundidas
Stayed 1 night in Dec 2022