2/10 Terrible
Oluseun
Sep 23, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
The accommodation is not as described on the website. It was described as a 3 star hotel, but is barely a one star motel. The hotel claimed to offer ‘modern standard of comfort, whilst maintaining a friendly and efficient service’. However, this is contrary to my experience. I was also informed on checking in that I was not allowed any visitors, this was not in any way stated on the website and defeats the purpose of the use of a hotel. In a bid to make sure I could not have any visitors, they gained access to my room without my knowledge or request and removed two out of the four pillows on the bed. When I complained about all of this, I was told, that those were their rules, as if I was in a dormitory. It would appear that these so called rules were suddenly created solely for myself to adhere to as I could see people of other races come in and go out in threes and fours and use the amenities freely. When I made this known, I was told there was nothing I could do and the manager even murmured a racial slur. Bearing in mind, all of this happened within 3/4hours of checking in. Also the bed was wobbly and appeared as though it would collapse if I moved too vigorously in it. The beddings appeared also to be worn out and shabby and not modern as advertised. This hotel did not meet the promised standard of service and significantly deviates from what had been advertised. I even tried to resolve amicably with them, however I was met with a dismissive response.
Oluseun
Stayed 4 nights in Jun 2024
