2/10 Terrible
Reno
Business traveler
Aug 16, 2024
Disliked: Staff & service
BEWARE! I travel for a living all around the world and don’t have time to review every hotel I go to.
I had to write this review because it was by far the worst experience I’ve ever had in any hotel anywhere.
Management and Service is absolutely horrible. They are CLEARLY trained to say no to your needs and requests, and there is so much wrong that it ends up abtotally horrible experience.
Broken air conditioners. Yellow water, promised rates then over charges, 7 HOURS to check in.
they will lie to your face, Take your money, then you have to deal with the headache after.
Nighttime the property becomes a hub of am unbearable amount of prostitutes, some quite agressive.
I chose this hotel because the property is unbeatable! huge amount of space and considering the fact that there is nothing to do off the property. This was a huge attraction.
Unfortunately, being stuck here was such a terrible experience. I spent the rest of my time at another hotel.
I checked out as soon as I could Go to a much smaller hotel with much less space for a long stay, which was very difficult, but because of the improvement of environment and service, was totally worth it. .
I reccomend Avoid at all cost.
Reno
Stayed 7 nights in Jul 2024