The Ritz-Carlton Maui, Kapalua

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Ritz-Carlton Maui, Kapalua

3 outdoor pools, cabanas (surcharge), sun loungers
3 outdoor pools, cabanas (surcharge), sun loungers
Presidential Suite, 1 Bedroom, Non Smoking | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Exterior
Property grounds

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
  • Hot Tub
  • Breakfast available
  • Housekeeping
  • Gym
  • Parking available

Explore the area

Map
1 Ritz-Carlton Drive, Kapalua, HI, 96761
  • Jean Michele Cousteau's Ambassadors of the Environment
    1 min walk
  • The Bay Course
    4 min walk
  • Oneloa Beach
    10 min walk
  • Kapalua, HI (JHM-West Maui)
    13 min drive

Room options

Club Suite, 1 Bedroom, Non Smoking, Lanai

  • 2560 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Deluxe Room, 2 Queen Beds, Non Smoking, Golf View (Lanai)

  • 430 sq ft
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Non Smoking, Golf View (Lanai)

  • 430 sq ft
  • Golf view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

  • 430 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Non Smoking, Resort View (Lanai)

  • 430 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View (Lanai)

  • 430 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom, Non Smoking, Garden View

  • 1300 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Royal Suite, 1 Double Bed, Non Smoking, Oceanfront

  • 2550 sq ft
  • Ocean view
  • Sleeps 6
  • 1 Double Bed

Presidential Suite, 1 Bedroom, Non Smoking

  • 2560 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Club Suite, 1 Bedroom, Non Smoking

  • 900 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Non Smoking, Garden View

  • 900 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Club Suite, 2 Bedrooms, Non Smoking, Oceanfront

  • 1300 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

Suite, 2 Bedrooms, Non Smoking, Partial Ocean View

  • 1300 sq ft
  • Partial ocean view
  • Sleeps 6
  • 2 Double Beds

Deluxe Room, 1 King Bed, Ocean View

  • 430 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 2 Bedrooms, Non Smoking, Garden View

  • 1300 sq ft
  • Sleeps 6
  • 2 Double Beds

Deluxe Room, 1 King Bed, Ocean View (Hearing Accessible)

  • 430 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Lanai, Resort View (Mobility Accessible, Roll-In Shower)

  • 430 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Lanai, Resort View (Hearing Accessible)

  • 430 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 Bedroom, Non Smoking

  • 900 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Lanai)

  • 430 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Ocean View (Mobility Accessible, Roll-In Shower)

  • 430 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 Double Bed, Non Smoking

  • 430 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

Suite, 1 Bedroom, Non Smoking

  • 900 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 900 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, 1 King Bed, Non Smoking, Resort View (Lanai)

  • 430 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 Double Bed, Non Smoking

  • 430 sq ft
  • Resort view
  • Sleeps 3
  • 1 Double Bed

Room, Non Smoking, View (Terrace)

  • 430 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Similar properties

About this property

The Ritz-Carlton Maui, Kapalua

5-star Kapalua resort close to Napili Bay
Hop on The Ritz-Carlton Maui, Kapalua's free shuttle and hit the beach, practice your swing on the golf course, or pamper yourself at the full-service spa. Then enjoy a meal at one of the resort's 6 restaurants. Housekeeping is available on request.
The Ritz-Carlton Maui, Kapalua offers 463 air-conditioned accommodations with iPod docking stations and DVD players. Rooms open to furnished lanais. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 65-inch Smart televisions come with premium cable channels, pay movies, and Netflix.

Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a 24-hour fitness center.

Children under 17 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Waihua Spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 15 years old are not allowed in the spa.
You'll be playing in the surf in no time with a free ride on the resort's complimentary beach shuttle. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. Summer fun is a breeze at The Ritz-Carlton Maui, Kapalua, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Dining is available at one of the resort's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 3 bars/lounges, a beach bar, and a poolside bar. This Art Deco resort also offers a children's pool, outdoor tennis courts, and a 24-hour fitness center. Onsite parking is available (surcharge), along with a car charging station.

The Ritz-Carlton Maui, Kapalua has designated areas for smoking.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11 AM.
The Banyan Tree - This poolside restaurant specializes in seafood and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Kai Cafe - This café serves breakfast, lunch, and light fare. Open daily.
Burger Shack - This beach family restaurant specializes in American cuisine and serves lunch and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
'Olu Cafe - This poolside café specializes in American cuisine and serves lunch and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
Alaloa Lounge - Overlooking the ocean and pool, this lobby lounge specializes in American cuisine and serves lunch, dinner, and light fare. A children's menu is available. Happy hour is offered. Open daily.
Late night fare is available from 24-hour room service.

Languages

English, Japanese

Property amenities

Parking and transportation

  • Electric car charging station on site
  • Area shuttle up to 2 mi
  • Free beach shuttle
  • Valet parking on site (USD 65 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; USD 50 for adults and USD 25 for children
  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 'Olu Cafe
  • Alaloa Lounge
  • Burger Shack
  • Kai Cafe
  • The Banyan Tree

Things to do

  • 18-hole golf course
  • 2 outdoor tennis courts
  • 24-hour gym
  • 24-hour pool access
  • 3 outdoor pools
  • Art gallery
  • Basketball
  • Bicycle rentals
  • Children's pool
  • Concerts/live shows
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Piano
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Surfing/bodyboarding
  • TV in common areas
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • DVD player
  • Free crib
  • Free rollaway/extra bed
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 199,993 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to the beach
  • Firepit
  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa tub
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 9 floors
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1992
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 65-inch smart TV with premium cable channels
  • DVD player
  • iPod dock
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 150
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 55.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access
  • Shuttle service
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 50 for adults and USD 25 for children
  • Valet parking fee: USD 65 per day (in/out privileges)
  • Late check-out fee: USD 150 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 234409
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

24-hour pool access
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 17 years old are not allowed in the fitness facility without adult supervision
Guests under 15 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Kapalua Ritz-Carlton
Ritz-Carlton Hotel Kapalua
Ritz-Carlton Kapalua Resort Lahaina
Ritz-Carlton Kapalua Hotel
Ritz-Carlton Kapalua Lahaina
The Ritz Carlton Kapalua
The Ritz Carlton Kapalua
The Ritz Carlton Maui Kapalua
The Ritz Carlton Maui, Kapalua
The Ritz-Carlton Maui, Kapalua Resort
The Ritz-Carlton Maui, Kapalua Kapalua
The Ritz-Carlton Maui, Kapalua Resort Kapalua

The Ritz-Carlton Maui, Kapalua Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 743 out of 1042 reviews" "
Rating 8 - Good. 158 out of 1042 reviews" "
Rating 6 - Okay. 82 out of 1042 reviews" "
Rating 4 - Poor. 36 out of 1042 reviews" "
Rating 2 - Terrible. 23 out of 1042 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff on the property were extremely friendly and helpful. Such a nice experience.
Stayed 4 nights in Aug 2024

6/10 Okay

Neimar, Darien

Traveled with partner
Liked: Cleanliness, staff & service
I was disappointed in the property for the price we paid and the extra charges for resort fee and valet were exorbitant. The onsite dining was limited and ridiculously priced. Overall, not worth the expense in my opinion. We splurged for our honeymoon and were not offered anything special. Very disappointed.
Stayed 6 nights in Aug 2024

8/10 Good

Harjit Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Supreet Bishwanath Prasad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Robert, Fresno

Liked: Cleanliness, staff & service, property conditions & facilities
Club Lounge and Pool service staff were great!
Stayed 4 nights in Aug 2024

6/10 Okay

Victoria Van

Traveled with partner
Liked: Staff & service
We booked this property for our honeymoon and hoped it would be as luxurious and beautiful as seen on the photos but was sadly disappointed with the property. I felt the grand entrance was the best and most beautiful part of this hotel. The ridiculous prices definitely do not reflect what you receive. The 18 adult “only” areas were filled with toddlers and screaming children, splashing in the pool… we were there to experience paradise and some relaxation but was definitely disappointed. The 18 hot tub was not only filled with children but at night when we tried to go back for some relaxation, the light was broken and was strobing…. No one wants to be in a rave hot tub on your honeymoon and especially after spending thousands of dollars. The room was very average nothing to jump up and down about… The food options are very limited, we recommend going to Sensai the sushi restaurant. Great quality sushi and reasonable prices. Our trip went well but we definitely will not be staying here again in the future. There are way better and nicer properties that are actually beach front (another disappointment, this property is not beach front) and are waaaayyyyy cheaper! Spend your money else where!
Stayed 4 nights in Aug 2024

10/10 Excellent

Michael James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievable hotel with all the amenities. One of my top 3 resorts I’ve ever stayed at.
Stayed 1 night in Aug 2024

10/10 Excellent

Rameen I

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Marsida

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 6 nights in Aug 2024

10/10 Excellent

Margaret Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful amenities. Room service and phones need to be improved but otherwise 5/5
Stayed 4 nights in Aug 2024

10/10 Excellent

James M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the very best stay with the Ritz! Wow! Absolutely amazing in Maui! I loved everything about it! Pools and staff top notch! The beach, awesome! Service to get back and forth from the beach, impeccable! Could not say enough amazing things! Shopping was superb! Thank you for making my 50th the best trip ever! ❤️
Stayed 8 nights in Aug 2024

10/10 Excellent

Armen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

2/10 Terrible

Sari

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
It was a terrible experience where a lot of undisclosed fees and taxes. The hotel is far away from the main attractions. The ocean view room is actually a partial ocean view. The breakfast is $60 a person. And they did not give me the same amount of hotel credit as when I booked. Also the cherry on top, there is ONLY valet parking that they charge you $65 plus tax a night! I complained about the ocean view so they gave me a bigger room and sent a $10 champaign bottle as an apology. I went there on my honeymoon exept for the part that Maui is a heaven on earth my honeymoon would have suffered a great hit. We made it up by enjoying the island and interacting with Hawaiian natives. I am sending an email to both expedia and the Ritz carlton on my experience as I am very unhappy with their part of the experience. Sorry for the negetivity but if you want to pay to stay at a five star hotel I doubt this is the best place to do so.
Stayed 4 nights in Aug 2024

10/10 Excellent

Juan Jose Rosales

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay here again
Stayed 5 nights in Aug 2024

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in Maui!! The hour drive in from the airport at night is a bit daunting! With the darkness, rain and poor road visibility you must be careful. With that said it made it difficult to navigate finding the property. Once there it is well worth it!! The kindness of the staff is constant and they made our stay enjoyable. Their staff surprised hubby & I with a beautifully decorated 30th Wendy Anniversary display in our room!! Please note this side of the island does tend to have more rainy/windy/cloudy days that hubby hated at this resort. I on the other hand enjoyed every minute!!! Everything from the nightly live music, their strong mai tai’s, walk to Harvest church on Sunday to their private beach is top notch and gorgeous!! I highly recommend!!
Stayed 3 nights in Aug 2024

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, luxurious and beautiful! The staff were always friendly and helpful. It was quiet, peaceful and well maintained. It was perfect.
Stayed 5 nights in Jul 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and beautiful beach. Staff are amazing and very helpful. Only thing that can be improved is the cost of the valet service, which is excessive. Overall great experience
Stayed 3 nights in Jul 2024

10/10 Excellent

Corinna

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was everything, Clean plays, friendly staff, welcoming personnel, food drinks, ambience it’s everything you pay for
Stayed 4 nights in Jul 2024

8/10 Good

Claudia

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The service was great. Staff was friendly. Prime location. General cleanliness was poor. Rooms and generally areas can use more attention and cleaning.
Stayed 6 nights in Jul 2024

10/10 Excellent

Youngjin

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and beautiful atmosphere
Stayed 3 nights in Jul 2024

10/10 Excellent

Sonia

Stayed 4 nights in Jul 2024

10/10 Excellent

Sateesh Kumar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and excellent amenities. Little further away and it’s ok if you have car to go around. Otherwise relaxed vacation for our family. I would recommend this property.
Stayed 5 nights in Jul 2024

8/10 Good

Ashley Nichole Clark

Liked: Cleanliness, staff & service
Stayed 8 nights in Jul 2024

6/10 Okay

Dori

Disliked: Staff & service
The glory of the Ritz-Carlton was missing. The staff were friendly enough but not overly so. We upgraded to a suite. The best thing about that suite was the Kitchenette. We hardly used it. The lampshades were all crooked, the furniture was dated, and some areas showed wear and tear. The pool area service was very poor, you can hardly find anyone to cater to us. Towels were thrown all over the pool area with no one to pick up. The Concierge for the pool was more interested in selling Maui Jim than in seeing what the patrons needed. And by the way, we purchased the two pairs from him. The executive lounge is well furnished; however, they were understaffed, and the food variety was poor, and again, hardly anyone would come around to check on us. I might add that on the last day of our staff, we noticed a change in the staff's behavior; it seemed like they had a visit from corporate. Certainly did not feel like a Ritz Carlton.
Stayed 5 nights in Jul 2024