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Border House at Crystal Bay Casino

3.0 star property

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Photo gallery for Border House at Crystal Bay Casino

Exterior
Comfort Room #8 | Bathroom | Free toiletries, bathrobes, towels
Deluxe Double Room #6 | Bathroom | Free toiletries, bathrobes, towels
Nightclub
Deluxe Double Room #6 | Frette Italian sheets, premium bedding, down comforters, in-room safe

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

Map
14 State Highway 28, Crystal Bay, NV, 89402
  • Crystal Bay Casino
    ‪1 min walk‬
  • Jim Kelley's Tahoe Nugget Casino
    ‪1 min walk‬
  • Cal Neva Casino
    ‪5 min walk‬
  • Reno, NV (RNO-Reno-Tahoe Intl.)
    ‪50 min drive‬

Room options

View all photos for Deluxe Double Room #6

Deluxe Double Room #6 | Frette Italian sheets, premium bedding, down comforters, in-room safe

Deluxe Double Room #6

  • 455 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room #1

Classic Room #1 | Frette Italian sheets, premium bedding, down comforters, in-room safe

Classic Room #1

  • 289 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Room #11

Luxury Room #11 | Frette Italian sheets, premium bedding, down comforters, in-room safe

Luxury Room #11

  • 680 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Double Room #7

Frette Italian sheets, premium bedding, down comforters, in-room safe

Comfort Double Room #7

  • 442 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Room #3

Comfort Room #3 | Frette Italian sheets, premium bedding, down comforters, in-room safe

Comfort Room #3

  • 311 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Double Room #2

Frette Italian sheets, premium bedding, down comforters, in-room safe

Comfort Double Room #2

  • 442 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Room #8

Comfort Room #8 | Frette Italian sheets, premium bedding, down comforters, in-room safe

Comfort Room #8

  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, Accessible #4

Classic Room, Accessible #4 | Frette Italian sheets, premium bedding, down comforters, in-room safe

Classic Room, Accessible #4

  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room #9

Deluxe Room #9 | Frette Italian sheets, premium bedding, down comforters, in-room safe

Deluxe Room #9

  • 419 sq ft
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About this property

Border House at Crystal Bay Casino

3-star Crystal Bay hotel with 2 bars/lounges
This smoke-free hotel features a casino, a restaurant, and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a coffee shop/cafe and a garden are onsite. Housekeeping is available on request.
Border House at Crystal Bay Casino offers 9 accommodations with safes and coffee/tea makers. Beds feature Frette Italian sheets, down comforters, and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include bathrobes and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

The hotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This Crystal Bay hotel also offers a casino, a sportsbook, and a garden. Onsite self parking is complimentary.

Border House at Crystal Bay Casino is a smoke-free property.

Border House at Crystal Bay Casino has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 10 gaming tables
  • 200 slot machines
  • Casino (15,000 square feet of space)
  • Sportsbook

Guest services

  • Housekeeping (on request)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival

Access methods

Host will greet you

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 250 will be collected before check-in.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators

Property is also known as

Border House At Crystal Casino
Border House at Crystal Bay Casino Hotel
Border House at Crystal Bay Casino Crystal Bay
Border House at Crystal Bay Casino Hotel Crystal Bay

Border House at Crystal Bay Casino Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 140 out of 281 reviews
Rating 8 - Good. 76 out of 281 reviews
Rating 6 - Okay. 41 out of 281 reviews
Rating 4 - Poor. 15 out of 281 reviews
Rating 2 - Terrible. 9 out of 281 reviews

9.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint room, with parking at the door.
Stayed 1 night in Nov 2024

10/10 Excellent

jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little pricey but very nice.
Stayed 1 night in Oct 2024

8/10 Good

Jamie

A very cute little place. We didn't stay long, but we enjoyed our stay.
Stayed 1 night in Oct 2024

10/10 Excellent

Jeremy L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Aug 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Vincent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet property
Stayed 2 nights in Oct 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HIGHLY RECOMMEND. THE ROOMS ARE NICE.
Stayed 1 night in Aug 2024

6/10 Okay

Catherine

Liked: Cleanliness, room comfort
Disliked: Staff & service
The rooms are a good size and the location is great. But I was unimpressed with the service. The staff seemed totally disinterested in being helpful or friendly.
Stayed 2 nights in Aug 2024

8/10 Good

Denise R.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was not convenient. Had to park away from lodging on the street.
Stayed 2 nights in Aug 2024

8/10 Good

John

Liked: Amenities
Quaint, spacious comfortable.
Stayed 3 nights in Aug 2024

10/10 Excellent

Chris

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are beautiful and a piece of history
Stayed 3 nights in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 2 nights in Aug 2024

10/10 Excellent

Bob

Stayed 2 nights in Aug 2024

6/10 Okay

Jody

Traveled with partner
Disliked: Property conditions & facilities
Crystal Bay and the Cal-Neva are under-resourced. Couldn’t even find a place to grab a cup of coffee in the morning. Had to drive a bit into very crowded Kings Beach.
Stayed 2 nights in Aug 2024

6/10 Okay

Christy

Traveled with group
Liked: Cleanliness, staff & service
The bed was really uncomfortable, very hard the carpet looks old and outdated. The vanity fell apart when I tried to open a drawer…the tub was not a jacuzzi tub and sits extremely high…not very easy to get in and out. Staff was very nice… rooms need updating…beds need to be replaced. It was very conveniently located for the concert and work the following day. Price was very high for how outdated rooms were:(
Stayed 2 nights in Aug 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
The shower didn’t work in the tub. Rm 1 But it’s a great place to stay. I have been many times
Stayed 2 nights in Aug 2024

2/10 Terrible

Sheila

Traveled with family
Disliked: Staff & service, property conditions & facilities
No hotel front desk. Had to walk thru casino to “players club” desk. Got locked out morning of checkout after being told we could checkout an hour later at noon. Had to walk thru smelly casino in a wet swimsuit after kayaking to be let back in to our room to gather our stuff to check out. Wi-Fi was awful. Casino is a good walk from hotel. They need a front desk — a real one.
Stayed 1 night in Aug 2024

6/10 Okay

JUDITH, Harwinton

Traveled with family
Loved the big tub with JETS, the bed and pillows. Expensive for what it was, but no complaints.
Stayed 1 night in Aug 2024

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and nice. You have to check in inside the casino, which we didn't know. My only complaint was gaving to walk to the casino to get ice and the knob on the shower was very hard to turn. Otherwise, everything was perfect.
Stayed 2 nights in Aug 2024

8/10 Good

Jane

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Priscilla

Stayed 2 nights in Jul 2024

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, and quiet room/grounds.
Stayed 2 nights in Jul 2024

6/10 Okay

Wanda

Liked: Cleanliness, staff & service, room comfort
It is just ok
It’s a cute, funky little hotel. The staff was very nice, our tv didn’t work but they did send someone up to fix it. Our only disappointment was that when my husband went to the casino/bar to get a coffee and Baileys, they didn’t open until 9;00 am, it’s not your typical casino! But all and all it was fine. Definitely not a 4-5 star
Stayed 2 nights in Jun 2024