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The Ritz-Carlton, Lake Tahoe

5.0 star property

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Photo gallery for The Ritz-Carlton, Lake Tahoe

Property amenity
Property amenity
Lounge
2 outdoor pools, cabanas (surcharge), pool umbrellas
2-Bedroom Residence, 2 Bedroom Residence, Balcony, Fireplace | Private kitchen | Microwave, coffee/tea maker

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Hot Tub
  • Bar
  • Pool
  • Room service
  • Parking available

Explore the area

Map
13031 Ritz Carlton Highland Court, Truckee, CA, 96161
  • Northstar California Resort
    ‪1 min walk‬
  • Big Springs Express Gondola
    ‪10 min drive‬
  • Donner Lake
    ‪19 min drive‬
  • Reno, NV (RNO-Reno-Tahoe Intl.)
    ‪50 min drive‬

Room options

View all photos for Room, 1 King Bed, Fireplace

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Fireplace

  • 455 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Fireplace (No View)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Fireplace (No View)

  • 475 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mountain View Corner King, Larger Guest room, 1 King

Mountain View Corner King, Larger Guest room, 1 King | Premium bedding, pillowtop beds, in-room safe, desk

Mountain View Corner King, Larger Guest room, 1 King

  • 455 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Fireplace (Mobility Accessible, Roll-in Shower)

Separate tub and shower, deep soaking tub, designer toiletries

Room, 1 King Bed, Non Smoking, Fireplace (Mobility Accessible, Roll-in Shower)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mountain View (Mobility Accessible, Roll-In Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Mountain View (Mobility Accessible, Roll-In Shower)

  • 455 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for 4-Bedroom Penthouse, 4 Bedroom Residence, Mountain view, Tub

4-Bedroom Penthouse, 4 Bedroom Residence, Mountain view, Tub | Living room | 37-inch flat-screen TV with digital channels, TV

4-Bedroom Penthouse, 4 Bedroom Residence, Mountain view, Tub

  • 3407 sq ft
  • Mountain view
  • Sleeps 9
  • 2 King Beds and 3 Queen Beds

View all photos for Alpine King Room, Guest room, 1 King, Fireplace

Alpine King Room, Guest room, 1 King, Fireplace | Premium bedding, pillowtop beds, in-room safe, desk

Alpine King Room, Guest room, 1 King, Fireplace

  • 455 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Mountain View King Room, Guest room, 1 King, Mountain view

Mountain View King Room, Guest room, 1 King, Mountain view | Premium bedding, pillowtop beds, in-room safe, desk

Mountain View King Room, Guest room, 1 King, Mountain view

  • 455 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Alpine Queen Room, Guest room, 2 Queen, Fireplace

Premium bedding, pillowtop beds, in-room safe, desk

Alpine Queen Room, Guest room, 2 Queen, Fireplace

  • 475 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Queen Room, Club lounge access, Club Guest room, 2 Queen

Premium bedding, pillowtop beds, in-room safe, desk

Club Queen Room, Club lounge access, Club Guest room, 2 Queen

  • 475 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Club Room, 1 King Bed

  • 455 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Mountain View Queen Room, Guest room, 2 Queen, Mountain view

Mountain View Queen Room, Guest room, 2 Queen, Mountain view | Premium bedding, pillowtop beds, in-room safe, desk

Mountain View Queen Room, Guest room, 2 Queen, Mountain view

  • 475 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, Valley View (Hearing Accessible)

Premium bedding, pillowtop beds, in-room safe, desk

Club Room, 1 King Bed, Valley View (Hearing Accessible)

  • 455 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Fireplace

37-inch flat-screen TV with digital channels, TV

Suite, 1 King Bed with Sofa bed, Fireplace

  • 800 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Mountain View (Mobility Accessible, Tub)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Mountain View (Mobility Accessible, Tub)

  • 455 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Mountain View (Hearing Accessible)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Mountain View (Hearing Accessible)

  • 455 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Mountain View (Mobility Accessible, Tub)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Mountain View (Mobility Accessible, Tub)

  • 455 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Mountain View (Hearing Accessible)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Mountain View (Hearing Accessible)

  • 455 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite, 1 Bedroom

Signature Suite, 1 Bedroom | Premium bedding, pillowtop beds, in-room safe, desk

Signature Suite, 1 Bedroom

  • 1693 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for 2-Bedroom Residence, 2 Bedroom Residence, Balcony, Fireplace

2-Bedroom Residence, 2 Bedroom Residence, Balcony, Fireplace | Living room | 37-inch flat-screen TV with digital channels, TV

2-Bedroom Residence, 2 Bedroom Residence, Balcony, Fireplace

  • 1625 sq ft
  • Mountain view
  • Sleeps 6
  • 1 Double Bed

View all photos for 3-Bedroom Residence, 3 Bedroom Residence, Valley view

3-Bedroom Residence, 3 Bedroom Residence, Valley view | Living room | 37-inch flat-screen TV with digital channels, TV

3-Bedroom Residence, 3 Bedroom Residence, Valley view

  • 1863 sq ft
  • Sleeps 8
  • 1 Double Bed

View all photos for 3-Bedroom Residence, 3 Bedroom Residence, Mountain view, Tub

3-Bedroom Residence, 3 Bedroom Residence, Mountain view, Tub | Premium bedding, pillowtop beds, in-room safe, desk

3-Bedroom Residence, 3 Bedroom Residence, Mountain view, Tub

  • 1924 sq ft
  • Sleeps 8
  • 1 Double Bed

View all photos for Club Suite, 1 Double Bed

37-inch flat-screen TV with digital channels, TV

Club Suite, 1 Double Bed

  • 800 sq ft
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Balcony

37-inch flat-screen TV with digital channels, TV

Room, 1 Double Bed, Balcony

  • 2368 sq ft
  • Mountain view
  • Sleeps 9
  • 1 Double Bed

View all photos for 2-Bedroom Residence, 2 Bedroom Residence, Mountain view

2-Bedroom Residence, 2 Bedroom Residence, Mountain view | Living room | 37-inch flat-screen TV with digital channels, TV

2-Bedroom Residence, 2 Bedroom Residence, Mountain view

  • 1618 sq ft
  • Mountain view
  • Sleeps 6
  • 1 Double Bed

View all photos for Pure (R) Wellness Queen, Pure (R) Wellness Guest room, 2 Queen

Premium bedding, pillowtop beds, in-room safe, desk

Pure (R) Wellness Queen, Pure (R) Wellness Guest room, 2 Queen

  • 475 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for 4-Bedroom Residence, 4 Bedroom Residence, Mountain view, Tub

37-inch flat-screen TV with digital channels, TV

4-Bedroom Residence, 4 Bedroom Residence, Mountain view, Tub

  • 3408 sq ft
  • Mountain view
  • Sleeps 9
  • 1 Double Bed

View all photos for Pure (R) Wellness King, Pure (R) Wellness Guest room, 1 King

Premium bedding, pillowtop beds, in-room safe, desk

Pure (R) Wellness King, Pure (R) Wellness Guest room, 1 King

  • 455 sq ft
  • Sleeps 3
  • 1 King Bed

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Exterior

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  • Hot Tub
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4.5 out of 5, Wonderful, (1003)
The price is $340
per night
includes taxes & fees
Apr 4 - Apr 5
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About this property

The Ritz-Carlton, Lake Tahoe

5-star Truckee resort steps from Northstar California Resort
Ski into The Ritz-Carlton, Lake Tahoe, where you can enjoy a drink at the bar/lounge and comforts including a hot tub and a full-service spa. Housekeeping is available on request.
The Ritz-Carlton, Lake Tahoe offers 180 air-conditioned accommodations with safes and complimentary newspapers. Rooms open to balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

37-inch flat-screen televisions come with premium digital channels. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include ski-in/ski-out access, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 17 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

During the winter, enjoy onsite recreation like downhill skiing, cross-country skiing, and snowboarding. After a day on the slopes, indulge in a treatment at the full-service spa, soothe your muscles in the hot tub, or take an invigorating swim in one of the 2 outdoor swimming pools. Conveniences like ski storage, skiing lessons, and ski equipment rentals allow you to spend less time with logistics and more time on the slopes. At the end of the day, order après-ski drinks at the resort's bar.

Dining is available at one of the resort's 3 restaurants and guests can grab coffee at the coffee shop/café. Wired Internet access is complimentary. This luxury resort also offers a 24-hour fitness center, a sauna, and ski passes. Onsite parking is available (surcharge), along with a car charging station.

The Ritz-Carlton, Lake Tahoe is a smoke-free property.

Local cuisine breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:30 AM.
Manzanita - This fine-dining restaurant specializes in Californian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
The Living Room - This restaurant specializes in Californian cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
The Backyard Bar & BBQ - This restaurant specializes in barbecue and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Cafe Blue - This café serves breakfast, lunch, and light fare. Open daily.
Highlands Bar - This bar serves light fare only. Open daily.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free wired internet

Parking and transportation

  • Electric car charging station on site
  • Free beach shuttle
  • Limo/town car service
  • Valet parking on site (USD 60 per night)
  • Wheelchair-accessible van parking available

Food and drink

  • Daily local cuisine breakfast available 6:30 AM to 11:30 AM for a fee: USD 20 to 75 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Cafe Blue
  • Highlands Bar
  • Manzanita
  • The Backyard Bar & BBQ
  • The Living Room

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Bicycle cleaning area
  • Bicycle shuttle
  • Bicycle storage
  • Children's club
  • Cross-country skiing
  • Downhill skiing
  • Ecotours
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Mountain biking
  • Sauna
  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Snow tubing
  • Snowboarding
  • Snowshoeing
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Fenced pool
  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 12 meeting rooms
  • 24-hour business center
  • 489,133 square feet of conference space

Outdoors

  • Dock
  • Firepit
  • Garden
  • In a nature reserve
  • In the mountains
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 17 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Pool access ramp on site
  • Portable hoist available
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2009
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 5:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 200 per accommodation, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 13 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 120.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 72.80 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • Shuttle service
  • Ski storage
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately USD 20 to 75 per person
  • Fee for in-room wireless internet: USD 5.99 per night (rates may vary)
  • Valet parking fee: USD 60 per night
  • Pet fee: USD 200 per accommodation, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 40 per day
  • Rollaway bed fee: USD 120.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Lake Tahoe Ritz-Carlton
Ritz-Carlton Lake
Ritz-Carlton Lake Tahoe
Ritz-Carlton Lake Tahoe Hotel Truckee
Ritz-Carlton Lake Tahoe Truckee
Ritz-Carlton Tahoe
Tahoe Ritz-Carlton
The Ritz-Carlton, Lake Tahoe Hotel Truckee
Lake Tahoe Hotel Truckee
The Ritz Carlton Lake Tahoe
The Ritz Carlton, Lake Tahoe
The Ritz-Carlton, Lake Tahoe Resort
The Ritz-Carlton, Lake Tahoe Truckee
The Ritz-Carlton, Lake Tahoe Resort Truckee

The Ritz-Carlton, Lake Tahoe Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 367 out of 547 reviews
Rating 8 - Good. 91 out of 547 reviews
Rating 6 - Okay. 55 out of 547 reviews
Rating 4 - Poor. 23 out of 547 reviews
Rating 2 - Terrible. 11 out of 547 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

Ko

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location and rooms, poor service
I would like Ritz Carlton to work harder to improve their guest services past the surface level. We had several issues with their various guest services. We had to call twice, then actually walk down to the concierge to ask for the third time before we got some extra towels. The property has a ski/snowboard boot locker of sorts on the lobby floor - the apparent purpose is to minimize their guest walking around in their ski wear - and they had almost misplaced my snowboard boots and went scrambling around 20 minutes to find them. This ended up costing me some early morning time on the slopes. Their obligatory valet is not great, taking around 20 minutes to get my car. When we were checking out, we called ahead for bell service but they never arrived. Look, it’s nice that there is staff all over the property greeting their guests and I appreciate their courtesy; but you are working with bunch of Silicon Valley engineers who are paying attention about some work being accomplished. I appreciate the politeness, but I wish that they would look into improving their guest services that deliver more tangible results.
Stayed 2 nights in Nov 2024

10/10 Excellent

Amanda-Abundio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t praise the staff enough, some of the best we’ve ever encountered. Extremely personable and attentive. Everyone went above and beyond! Gorgeous hotel and room. Amazing amenities.
Stayed 2 nights in Nov 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
The place was beautiful
Stayed 3 nights in Sep 2024

10/10 Excellent

Li

Stayed 4 nights in Aug 2024

8/10 Good

Cindy

Liked: Cleanliness, staff & service
The staff went above and beyond, from house keeping to the front desk, very professional and caring. The bummer was one of the options to eat meals was under construction.
Stayed 2 nights in Jul 2024

6/10 Okay

Teri

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Small balconey
It was so small you could not even walk out on it.
Stayed 1 night in Jul 2024

10/10 Excellent

Byron

Stayed 3 nights in Jul 2024

10/10 Excellent

Hung

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services. Highly recommended for anyone or family
Stayed 1 night in Jul 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Stacy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and wonderful service. There were a lot of amenities unavailable and only 1 restaurant open but the staff was wonderful and we thoroughly enjoyed our stay!
Stayed 3 nights in Jun 2024

10/10 Excellent

William Bert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the property but One important fact was omitted when booking ; $60 per day parking!!😳
Stayed 4 nights in Jun 2024

10/10 Excellent

Sheri

Stayed 2 nights in May 2024

10/10 Excellent

Hripsime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property by itself is 20min far from the lake. The picture of the lake in hotel booking pictures will confuse you, well just letting you know there is no lake or river around the hotel. It’s a totally different Ritz property that you can book separately from the hotel and stay there. They charge $800 per person and it’s only for 24hours or less to spend there. Yes I checked the map as well before I was booking and was wondering how come in the pictures I see lake in front of the hotel but on the map not.
Stayed 2 nights in May 2024

10/10 Excellent

Jaskaran

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked our stay, and it was the best service ever.
Stayed 2 nights in May 2024

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

hamed

Stayed 2 nights in May 2024

6/10 Okay

Steven

Traveled with family
Liked: Cleanliness, staff & service
The property is beautifully designed and appointed. Unfortunately, during our stay, extensive remodeling was being done in multiple places, with multiple areas blocked off, making it difficult to get from place to place. It seems they could have done just one place at a time. And the room service charges were absolutely ridiculous, with the add-on charges for delivery, etc. more than doubling the base prices, which were already high.
Stayed 2 nights in May 2024

10/10 Excellent

Jing

Stayed 1 night in Apr 2024

10/10 Excellent

vitaly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were celebrating our anniversary and the staff went beyond our expectations, from little gift surprises to everyone being super nice and always helpful. Our 3rd trip here and will definitely be coming back again soon.
Stayed 2 nights in Apr 2024

4/10 Poor

Michelle

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Not many dining options . Seemed short staffed. Our room had no robes and phone not working. Rooms only had 2 small chairs for seating. Left a day early just not very impressed for what the rates are..
Stayed 2 nights in Apr 2024

8/10 Good

Edgar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is great, the staff needs more experience and level of service of a Ritz Carlton, they do not attend correctly at any Food and Beverage center, the worst being the Lobby.
Stayed 5 nights in Mar 2024

10/10 Excellent

Kalpana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Sergei, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Paul

Traveled with family
Disliked: Amenities
Run down, food off and on...hot main, cold sides (that shouldn't be cold). Screwed up reservation, lost room, tried to fix it...staff was nice, tried their best, were a little green. I don't think I'd book this place again.
Stayed 1 night in Jan 2024

10/10 Excellent

Lin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient ski in ski out. Excellent ski valet.
Stayed 3 nights in Dec 2023