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Plaza Mayor Hotel

3.0 star property

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Photo gallery for Plaza Mayor Hotel

Lobby
Triple Room | 1 bedroom, Frette Italian sheets, pillowtop beds, in-room safe
Interior
Separate tub and shower, hair dryer, towels, soap
Restaurant

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Laundry
  • Room service
  • Housekeeping
  • Breakfast included
  • 24/7 front desk

Explore the area

Map
Jr Deustua 342, Puno, PUNO, 21001
  • Puno Plaza de Armas
    ‪2 min walk‬
  • Casa del Corregidor
    ‪2 min walk‬
  • Puno Cathedral
    ‪3 min walk‬
  • Juliaca (JUL-Inca Manco Capac Intl.)
    ‪77 min drive‬

Room options

View all photos for Room

Room | 1 bedroom, Frette Italian sheets, pillowtop beds, in-room safe

Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room

Room | Safe

Room

  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room

Quadruple Room | 1 bedroom, Frette Italian sheets, pillowtop beds, in-room safe

Quadruple Room

  • Sleeps 4
  • 4 Twin Beds

View all photos for Triple Room

Triple Room | 1 bedroom, Frette Italian sheets, pillowtop beds, in-room safe

Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Double or Twin Room

Double or Twin Room | 1 bedroom, Frette Italian sheets, pillowtop beds, in-room safe

Double or Twin Room

  • Sleeps 2
  • 2 Double Beds

Similar properties

Restaurant

Kaaro Hotel El Buho

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Housekeeping
4.2 out of 5, Very Good, (14)
The price is $30
per night
$36 total
includes taxes & fees
Mar 3 - Mar 4
Kaaro Hotel El Buho

About this property

Plaza Mayor Hotel

3-star Puno hotel close to Lake Titicaca
This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. Free buffet breakfast, free WiFi in public areas, and a free manager's reception are also provided. Additionally, 24-hour room service, conference space, and concierge services are onsite.
Plaza Mayor Hotel offers 34 accommodations with safes and hair dryers. Pillowtop beds feature Frette Italian sheets. 32-inch flat-screen televisions come with cable channels.

Bathrooms include separate bathtubs and showers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Public areas are equipped with complimentary wired and wireless Internet access.

Event facilities measuring 20 square feet (2 square meters) include conference space. This business-friendly hotel also offers tour/ticket assistance, concierge services, and laundry facilities. For a surcharge, the property provides an airport shuttle (available 24 hours) and a cruise ship terminal shuttle.

Plaza Mayor Hotel is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM. An additional breakfast (subject to charges) is served daily. A complimentary manager's reception is offered each day.
Plaza Mayor Hotel has a restaurant on site.
A complimentary grocery shopping service is offered and guests can order late night fare from 24-hour room service.

Languages

English, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • Offsite parking available (PEN 4 per night)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Family friendly

  • Laundry facilities
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 20 square feet of conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Frette Italian sheets
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service

More

  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 1 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, and train station (surcharges may apply); to arrange pick-up, contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: PEN 10 per person (roundtrip)
  • Airport shuttle fee per child: PEN 10 (roundtrip), (from 5 to 8 years old)
  • Nearby parking fee: PEN 4 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Property Registration Number 20447803641

We should mention

Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Plaza Mayor Hotel
Plaza Mayor Hotel Puno
Plaza Mayor Puno
Plaza Mayor Hotel Puno
Plaza Mayor Hotel Hotel
Plaza Mayor Hotel Hotel Puno

Plaza Mayor Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 16 out of 51 reviews
Rating 8 - Good. 22 out of 51 reviews
Rating 6 - Okay. 7 out of 51 reviews
Rating 4 - Poor. 5 out of 51 reviews
Rating 2 - Terrible. 1 out of 51 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

william

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Get what you pay for I guess…
Booked a queen, given 3twin beds instead. Construction going on so noise early in the AM and into the evening as well. Beds and pillows very uncomfortable. Luke warm water at best for showering, toilet bowl ran for hours until I had fix the float myself. Cold, no heat, thank goodness I had my own blanket along.
Stayed 2 nights in Aug 2024

8/10 Good

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, closed to the main plaza. Friendly staff
Stayed 1 night in Aug 2024

4/10 Poor

Amnon, CALABASAS

Disliked: Cleanliness, staff & service, property conditions & facilities
The property is under poor maintenance to noisy from outside
Stayed 1 night in Aug 2024

6/10 Okay

Elliot

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Iryna, Denver

Traveled with family and small children
Liked: Cleanliness, staff & service
Located in the middle of the city, close to everything. The staff is fantastic and they let us check in early(which was actually the reason why this hotel was chosen- someone in reviews mentioned that they were able to do it with no problem). The room was spacious, the double bed was really huge, bedding and towels were clean, beds were comfortable. This hotel though still has a lot of problems- it’s pretty outdated, nightstand lamps are broken, other lamps don’t have light bulbs, we basically had no hot water except for maybe for 2 hours in the evening (staff said it’s renovation going on, so this is not typical, so not sure about that). Breakfast was okay if you are not too shy to ask for fried eggs.
Stayed 1 night in Jun 2024

10/10 Excellent

Hanna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for five days. The breakfast each morning was probably my favorite part. I loved the fresh fruit and drink options. The staff was very helpful and friendly. Our rooms were spacious and kept clean. Also there was a shower door that closed! I was sad to leave. We had a great stay.
Stayed 2 nights in Dec 2023

4/10 Poor

Tigra

Liked: Cleanliness, property conditions & facilities
Didn’t get the room I booked
I had booked a room with a queen bed with a city view. I was given a room with a small bed and it looked nothing like the photos. The window opened directly I to the lobby, no privacy. I was really looking forward to a hit shower; the water was only like warm, when I asked the receptionist about this she came into my room and checked the temperature and said I was fine. It was not hot at all. The breakfast was decent and they made eggs to order which were cooked really well.
Stayed 1 night in Dec 2023

10/10 Excellent

Nelida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early from our prior destination at around 5am in the morning. While the check-in to the hotel was later, the hotel accommodated us by allowing us to check in at this early time of 5:30am. The hotel was very clean and the staff were attentive, polite, and friendly. The staff immensely helped us with directions. The breakfast buffet is one of the best hotel buffets we have ever had. The rooms were cost, but comfortable, with plenty of hot water.
Stayed 1 night in Jul 2022

6/10 Okay

Meredith

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Mediocre but fine
Stayed 1 night in Jul 2022

8/10 Good

A.B., Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's conveniently located near Plaza De Armas. From the outside you would not expect the spacious interior of this modern hotel. It's clean, it has a nice fireplace in the foyer. The hotel staff is very nice and attentive. A previous guest left a locked safe in the room. It was a small problem but it was important to me. No problem at all, for the hotel staff. The safe was unlocked and reset in 10 minutes. Bravo! I've had a similar issue in Cusco. It took that hotel staff TWO DAYS to show up in my room. But I digress. In the morning, before my trip to Uros Islands, a tasty breakfast (included in the price of the room) made my belly happy. I'd recommend this hotel to anyone, and if I ever travel to Puno again I'll stay at Plaza Mayor.
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Not bad for one night
The hotel is very basic, horrible decor, the room is terribly cold and the person who was at the reception when I arrived couldn’t be less interested in welcoming me. The location tough is excellent, just a few steps from the main square, close to good restaurants, shopping and banks. The place is clean and breakfast quite decent. For one night it is not bad.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Corinna

Liked: Cleanliness, staff & service, room comfort
Puno
The hotel is near the main plaza and the staff were very friendly and helpful.
Stayed 1 night in Aug 2018

10/10 Excellent

Alex, Minsk, Belarus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. The room was clean and nice. The staff was friendly and helpfull.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Very nice comfortable hotel in center of Puno

8/10 Good

Marco, Fort Worth, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location at a fair cost.
I spent a couple of days at this hotel and it provided a decent room at a fair price. It was close to plaza de armas and easy access to bars and restaurants as well as plaza de armas. It could be a bit noisy at night with all kind of sounds. I would suggest bringing ear plugs for a good night sleep. Then again you will be so tired from all the day activities that you may not care. Safe travels.

10/10 Excellent

AVNER

Liked: Staff & service, room comfort
Not worth the price
puno

6/10 Okay

Verified traveler

Liked: Cleanliness
Okay place, but not a great deal.
Location is good and breakfast is included. Rooms are a decent size. Wifi is virtually useless.

4/10 Poor

Wayne, Vavcouver, Canada

Disliked: Staff & service
give this one a miss
We were one of 2 couples in the hotel during our 3 night stay. Unfortunately they gave us a room next to the only other guests. Walls are paper thin and unfortunately I had to go down to the main desk twice at 2:00 am to complain about loud tv and voices which eventually rectified. As the hotel was relatively empty hot water was turned OFF and it took us one day to figure out that we had to call down in advance of a shower to get the hot water turned back on. Breakfast was so so but we have had worse. There have to be better values available. We would not stay there again.

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mislav, Quito, Ecuador

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to spend the night in Puno
Nice hotel, near Plaza de las Armas and all the restaurants.