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Imperial Swan Hotel & Suites

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Imperial Swan Hotel & Suites

Desk, iron/ironing board, cribs/infant beds, rollaway beds
Point of interest
Interior entrance
Royal Room, 1 King Bed, Non Smoking | Living area
Combined shower/tub, deep soaking tub, hair dryer, bathrobes

Reviews

4.4 out of 10

Popular amenities

  • Pet friendly
  • Air conditioning
  • Business services

Explore the area

Map
4141 S Florida Ave, Lakeland, FL, 33813
  • Family Fun Center
    19 min walk
  • Lakeside Village
    4 min drive
  • Cleveland Heights Golf Course
    5 min drive
  • Lakeland, FL (LAL-Lakeland Linder Regional)
    7 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Royal Room, 2 Double Beds, Non Smoking

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Royal Room, 2 Double Beds, Non Smoking

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Executive Suite, 1 King Bed with Sofa bed, Non Smoking

  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Royal Room, 1 King Bed, Non Smoking

Royal Room, 1 King Bed, Non Smoking | Desk, iron/ironing board, cribs/infant beds, rollaway beds

Royal Room, 1 King Bed, Non Smoking

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Suite, 1 Queen Bed, Non Smoking

  • City view
  • Sleeps 3
  • 1 Queen Bed

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Front of property

Stay Inn and Suites

Pool
Parking included
Free WiFi
Restaurant
3.1 out of 5, (639)
The price is $79
per night
$90 total
includes taxes & fees
Dec 10 - Dec 11
Stay Inn and Suites

About this property

Imperial Swan Hotel & Suites

3-star Lakeland hotel close to Family Fun Center
This hotel features a conference center, conference space, and a computer station. Additionally, wedding services, a TV in a common area, and ATM/banking services are onsite. Housekeeping is available on request.
Imperial Swan Hotel & Suites offers 168 accommodations with bathrobes and hair dryers. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs. Cribs/infant beds (surcharge) and rollaway/extra beds (surcharge) are also available. Housekeeping is provided on request.
The recreational activities listed below are available either on site or nearby; fees may apply.
Imperial Swan Hotel & Suites features complimentary use of a nearby fitness facility, an ATM, and a television in a common area. Event facilities measuring 7500 square feet (697 square meters) include a conference center. Guests can use the outdoor pool and health club at a partner property.

Imperial Swan Hotel & Suites has designated areas for smoking.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transportation

  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Access to nearby outdoor pool
  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Living room
  • Rollaway/extra bed (surcharge)

Conveniences

  • ATM
  • Limited-hour front desk

Guest services

  • Housekeeping (on request)
  • Wedding services

Business services

  • 5 meeting rooms
  • Computer station
  • Conference center (7,500 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Living room

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: USD 25.0
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 10:30 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per day, plus a deposit of USD 25.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 11 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per stay
Cribs (infant beds) are available for USD 10.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 8.99 per accommodation, per night
The resort fee includes:
  • Internet access
  • Self parking

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 25.00 per stay
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.0 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 10.0 per stay
  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Imperial Swan
Imperial Swan Hotel
Imperial Swan Hotel Lakeland
Imperial Swan Lakeland
Imperial Swan Lakeland Hotel Lakeland
Imperial Swan & Suites
Imperial Swan Hotel & Suites Hotel
Imperial Swan Hotel & Suites Lakeland
Imperial Swan Hotel & Suites Hotel Lakeland

Imperial Swan Hotel & Suites Reviews

Reviews

4.4
Rating 10 - Excellent. 91 out of 1044 reviews" "
Rating 8 - Good. 98 out of 1044 reviews" "
Rating 6 - Okay. 157 out of 1044 reviews" "
Rating 4 - Poor. 200 out of 1044 reviews" "
Rating 2 - Terrible. 498 out of 1044 reviews" "

4.8/10

Cleanliness

5.2/10

Staff & service

3.6/10

Amenities

4.2/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Terrible

Sandra

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was full of black mold and the carpet we all stained I did not end up staying I left after seeing the room I asked the front desk to cancel my stay I know it is non refundable but I am a dialysis patient and I would have gotten very sick from the mold
Stayed 1 night in Aug 2024

2/10 Terrible

Jamie

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever
I got locked out of my room at 1030pmvwhen my key card was demagnitized. I then spent until 8am the following Monday rning in a chair I'm the hotel lobby. I called the afterhours number posted at the front desk 56 times and got no answer or return call. The following morning I was offered 20pct off. What a joke . This place should be shut down.
Stayed 1 night in Aug 2024

2/10 Terrible

Erica

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend this place at all!!!
Stayed 1 night in Jul 2024

10/10 Excellent

Dashia

Stayed 1 night in Apr 2024

10/10 Excellent

Lakisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place to Stay
The only thing wrong with the room was that the light at the entrance at the door was out. Otherwise, it was a clean comfortable room. The fridge worked and so did the microwave. The front counter clerk was friendly, knowledgeable and quick at her job.
Stayed 1 night in Jul 2024

10/10 Excellent

James

Stayed 1 night in Jul 2024

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had an amazing stay they were very accommodating A lot of things were still under construction but overall great I will be staying here again the next time I come down
Stayed 2 nights in Jul 2024

2/10 Terrible

Horacio

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smells really bad.
Stayed 1 night in Jul 2024

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good!
No service at front desk on most days. No working room keys needing replaced several times. Room was dirty and with mold in the bathroom. Air conditioning in the hallway was intermittently working. This used to be a nice little hotel… hope they fix it back up.
Stayed 2 nights in Jul 2024

4/10 Poor

Craig

Business traveler, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Remodeling
Stayed 2 nights in Jul 2024

8/10 Good

Norris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

2/10 Terrible

cindy

Disliked: Cleanliness, staff & service, property conditions & facilities
Looked like it was under construction limited office hours, no ice machines, mustysmelling will never stay again
Stayed 1 night in Jun 2024

10/10 Excellent

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024

2/10 Terrible

Daniel

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, room comfort
Old and Sad!!
This hotel should not be on you listing.
Stayed 1 night in May 2024

10/10 Excellent

Randi

Traveled with partner
The staff was so welcoming and helpful! Great customer service! Spacious room and pet friendly which is a BONUS!
Stayed 3 nights in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Herbert

Stayed 1 night in Apr 2024

4/10 Poor

Mark

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is very dated, No quality ventilation and old carpets. Staff is Amazing, one young concierge was exceptional. It seems it’s under new management, restaurant was closed and turned into a flee market (bad idea) retail stores and gift shop in lobby closed and full of old decorations. Thai is a budget friendly hotel, with limited to no options of a great bygone era. I hope they can bring it back ! But absolutely not with current management, they clearly do not have a clue.
Stayed 2 nights in Apr 2024

4/10 Poor

Caroline

Business traveler
Disliked: Cleanliness, property conditions & facilities
My crew told me it was the worst place they've stayed for work in Central Florida. Unfortunately, there are very few smaller hotels in the area!
Stayed 6 nights in Apr 2024

2/10 Terrible

Andre

Disliked: Cleanliness, staff & service, property conditions & facilities
DIRTY SHEETS AND ROACHES This place is disgusting and way overpriced. The whole hotel reeks and smells musty. I know this is Florida but the other 6 hotels I’ve stayed at in Florida have never smelled like this. They give one singular sheet for your bed and on top of that, mine were stained with blotches and little black dots, the closet door was broken, the glass was cracked, but worst of all they had roaches in the bathroom that crawled behind the mirrors. I ended my stay early and was told that they’d get back to me with a refund but since then they have blocked my number and are an absolute scam.
Stayed 3 nights in Apr 2024

4/10 Poor

Robert

Traveled with partner
Disliked: Amenities, property conditions & facilities
Old, no vending, no cable TV, old beds. Not the best stay.
Stayed 1 night in Mar 2024

2/10 Terrible

edward

No AC in hotel lobby or room, did not stay, would not recommend anyone stay at this hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Vladimir, miami

Liked: Staff & service
Stayed 1 night in Mar 2024

4/10 Poor

Anselmo

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Dissapointed
Hotel was in poor condition. Amenities were almost nonexistent. No breakfast was served. There were stains and holes on the wall and the bed linen smelled dirty. I would not recommend this place to anyone. I will NEVER stay there again.
Stayed 1 night in Mar 2024