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Candlewood Suites - Lancaster West by IHG

2.5 star property

Choose dates to view prices

Photo gallery for Candlewood Suites - Lancaster West by IHG

Stylish hotel with a central entrance and two wings, offering a convenient and welcoming arrival experience.
Enjoy a comfortable stay in this stylish room featuring a kitchenette, sofa, armchair, and large bed with a headboard.
Enjoy cooking in this well-equipped kitchen with a refrigerator, dishwasher, and flat-screen TV.
Compact kitchen with a dining area, featuring a refrigerator, microwave, and coffee maker.
Guests can grill on the outdoor barbecue grill.

Popular amenities

  • Kitchen
  • Pool
  • Pet friendly
  • Laundry
  • 24/7 front desk

Explore the area

Map
100 South Tree Drive, Lancaster, PA, 17603
  • Dutch Apple Dinner Theatre
    ‪16 min walk‬
  • Franklin & Marshall College
    ‪8 min drive‬
  • Lancaster Marriott at Penn Square
    ‪11 min drive‬
  • Harrisburg, PA (MDT-Harrisburg Intl.)
    ‪36 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed, Accessible (Communications)

1 bedroom, desk, laptop workspace, blackout drapes

Studio Suite, 1 Queen Bed, Accessible (Communications)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 King Bed

1 bedroom, desk, laptop workspace, blackout drapes

Studio Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed

1 bedroom, desk, laptop workspace, blackout drapes

Studio Suite, 1 Queen Bed

9.2 out of 10
Wonderful
(35 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible (Communications)

1 bedroom, desk, laptop workspace, blackout drapes

Studio Suite, 2 Queen Beds, Accessible (Communications)

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite

1 bedroom, desk, laptop workspace, blackout drapes

Studio Suite

7.4 out of 10
Good
(6 reviews)
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility, Accessible Tub)

1 bedroom, desk, laptop workspace, blackout drapes

Studio Suite, 1 Queen Bed, Accessible (Mobility, Accessible Tub)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed (Comm, Roll In Shwr)

1 bedroom, desk, laptop workspace, blackout drapes

Studio Suite, 1 Queen Bed (Comm, Roll In Shwr)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

1 bedroom, desk, laptop workspace, blackout drapes

Studio Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Communications)

1 bedroom, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Accessible (Communications)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds

1 bedroom, desk, laptop workspace, blackout drapes

Studio Suite, 2 Queen Beds

8.6 out of 10
Excellent
(33 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Communications)

1 bedroom, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Accessible (Communications)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, desk, laptop workspace, blackout drapes

Suite, 1 King Bed

8.0 out of 10
Very good
(16 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Communications)

1 bedroom, desk, laptop workspace, blackout drapes

Studio Suite, 1 King Bed, Accessible (Communications)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Candlewood Suites - Lancaster West by IHG

Lancaster hotel close to Dutch Apple Dinner Theatre
Along with an indoor pool, this hotel has a 24-hour fitness center and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and laundry facilities. Weekly housekeeping is available.
Candlewood Suites - Lancaster West by IHG offers 85 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Flat-screen televisions come with cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and hair dryers.

This Lancaster hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Candlewood Suites - Lancaster West by IHG features an indoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. This hotel offers access to a 24-hour business center.

A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers barbecue grills, multilingual staff, and gift shops/newsstands. Limited complimentary onsite parking is available on a first-come, first-served basis.

Candlewood Suites - Lancaster West by IHG has designated areas for smoking.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible van parking available

Food and drink

  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Stovetop

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per pet, per day (maximum USD 150 per stay), plus a deposit of USD 75.00 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Pet deposit: USD 75.00 per day
  • Pet fee: USD 75.00 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Only bookings from non-local guests are accepted; guests whose residence is within 30 mi (48 km) of the property will not be allowed to check in
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 9 AM to 10 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites Lancaster West Hotel
Candlewood Suites Lancaster West
Candlewood Suites ncaster Wes
Candlewood Suites Lancaster West
Candlewood Suites Lancaster West by IHG
Candlewood Suites Lancaster West an IHG Hotel
Candlewood Suites - Lancaster West by IHG Hotel
Candlewood Suites - Lancaster West by IHG Lancaster
Candlewood Suites - Lancaster West by IHG Hotel Lancaster

Candlewood Suites - Lancaster West by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 405 out of 799 reviews
Rating 8 - Good. 185 out of 799 reviews
Rating 6 - Okay. 91 out of 799 reviews
Rating 4 - Poor. 52 out of 799 reviews
Rating 2 - Terrible. 66 out of 799 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Ben

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Tv was not working was only there to sleep due to work and to relax and watch some tv after my shift got to hotel Late around 1130 ish they said they couldn’t do anything until next day one I left for work at around 6am so they wouldn’t been able to help me
Stayed 1 night in Apr 2025

10/10 Excellent

Stuti, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

KATHY

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The warm greeting received upon arrival made our day.
Stayed 1 night in Apr 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

4/10 Poor

Wanda

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2025

4/10 Poor

Christopher

Liked: Cleanliness
Disliked: Property conditions & facilities
At first Expedia messed up gave me one bed when I asked for 2, nothing the hotel could do. However, I asked for towels, room had 1, multiple times. Finally had to go to the front and get myself.
Stayed 2 nights in Apr 2025

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Front Desk Staff

Front Desk Staff. Cathy is amazing! She makes sure your stay is wonderful and she is always pleasant!
Stayed 5 nights in Apr 2025

10/10 Excellent

Donald F

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at the front desk was friendly and had me on my way in a minute
Stayed 1 night in Apr 2025

10/10 Excellent

Liz

Stayed 1 night in Mar 2025

8/10 Good

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
The accomodations were very nice; with quick and easy check in. Easy access to many local destinations. This hotel does not offer breakfast, but there many eating places nearby.
Stayed 1 night in Apr 2025

10/10 Excellent

Demetrius

Stayed 1 night in Mar 2025

8/10 Good

Regina

Liked: Staff & service
The staff was professional and cordial. There are some housekeeping issues requiring maintenance. The bathroom was noted with some mold. Also the kitchen area needed tidying. But overall grateful for the stay
Stayed 3 nights in Mar 2025

2/10 Terrible

Tyler, LANCASTER

.
Stayed 1 night in Mar 2025

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

6/10 Okay

Dana

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Management is HORRIBLE - Room door left open

I left out of my room Saturday morning 3/22/24 around 10 am to leave for the day. the cleaning lade was heading into the room across from me - so my room was next. When I returned back to the hotel later that evening around 7 o'clock - as I was walking up to my room, I noticed the door was open and the light was on. I did not leave the room like that. I immediately contacted the front desk. The front desk apologized. I asked to speak to the supervisor - they said they would be in later that evening. I left my name/number/email. I left out to get something to eat. came in around 9:30 pm and went to the front desk for an update. They said the supervisor was notified - but no-one reached out to me regarding the issue. Checked out today around 9am, Sunday March 23 - advised the desk that no-one still reached out to me. The lady at the desk reassured me she spoke to the supervisor and he was aware of the situation. Called the hotel around 2 o'clock - spoke wit the same lady and advised I still did not hear anything and she advised she mentioned it to him again. It is now 6 o'clock and still nothing. This is unprofessional and unacceptable especially since I frequent this hotel at least 2-3x a year for my son's tournament. A RESPONE is NEEDED ASAP. UNACCEPTABLE
Stayed 2 nights in Mar 2025

2/10 Terrible

Theresa

Disliked: Cleanliness, property conditions & facilities
Busted towel bar in the bathroom - bar laying on the sink. Hair in the shower. One of the two elevators was not working upon check in - second elevator not working upon check out. Had to carry all my stuff down 3 flights of stairs.
Stayed 1 night in Mar 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here maybe once a month. There have been some issues in the past- but the last 2 stays were issue free. I love the pet store next door and it is convenient to Sheetz and restauranys.
Stayed 1 night in Mar 2025

10/10 Excellent

mary v

Liked: Cleanliness, property conditions & facilities, room comfort
Our stay was very nice, but we needed more towels and when I asked the employee on the laundry room. She didnt understand english well. I wanted 2 bath towels she fave me 4 wadh cloths and 2 hand towels so I went tonthe front desk to get help and got the bath towels. Its important to know english if your working. It could have been an emergency.
Stayed 2 nights in Mar 2025

6/10 Okay

Alison

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Sheets were not cleaned the room smelled like smoke and we were put right next to the elevator so we could hear it ding every time someone used it all through the night and early morning
Stayed 1 night in Mar 2025

8/10 Good

Destiny

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was simple. Had some issues with the room but the check in staff came right up and took care of everything
Stayed 1 night in Mar 2025

6/10 Okay

Joan

Traveled with family and small children
Liked: Cleanliness, staff & service
The property is in a very quiet and easily accessible area. The receptionists were very courteous and helpful. The one problem that I would have to complain about is that the pool was not in working order. I have stayed at this place before and the stay was great. I took my granddaughter on vacation for her theirs birthday. She was very excited about being able to go swimming. I called the hotel a week before to make sure that the pool was in working order. When I arrived the pool was extremely cold, I was told that the pool’s motor wasn’t working but the part was on order. This was not working from Monday through Thursday. I was upset but at this point it was nothing that could be done for the vacation at this point.
Stayed 3 nights in Mar 2025