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Holiday Inn Express & Suites Lancaster by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Lancaster by IHG

Exterior
Seasonal outdoor pool, open 6:00 AM to 11:00 PM, pool umbrellas
Suite, Multiple Beds | In-room safe, desk, soundproofing, iron/ironing board
Hallway
Suite, 2 Queen Beds, Accessible (Accessible Tub) | In-room safe, desk, soundproofing, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Gym
  • Breakfast included
  • Housekeeping
  • Laundry

Explore the area

Map
1861 Riverway Dr, Lancaster, OH, 43130
  • Ohio Glass Museum
    ‪5 min drive‬
  • Rising Park
    ‪5 min drive‬
  • Fairfield Medical Center
    ‪8 min drive‬
  • Columbus, OH (CMH-John Glenn Columbus Intl.)
    ‪41 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds

  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Standard Room, 1 King Bed, Accessible (Accessible Tub) | In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Accessible (Accessible Tub)

  • 592 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Accessible Tub)

Suite, 2 Queen Beds, Accessible (Accessible Tub) | In-room safe, desk, soundproofing, iron/ironing board

Suite, 2 Queen Beds, Accessible (Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Standard Room, 2 Queen Beds, Accessible, Non Smoking | In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed

In-room safe, desk, soundproofing, iron/ironing board

Suite, 1 King Bed with Sofa bed

  • 600 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Communication, Extra Floor Space)

In-room safe, desk, soundproofing, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking (Communication, Extra Floor Space)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking (Accessible Tub)

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Non Smoking (Accessible Tub)

  • 592 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Room

  • 342 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible (Roll-In Shower)

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

  • 592 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | In-room safe, desk, soundproofing, iron/ironing board

Suite, Multiple Beds

  • 342 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Holiday Inn Express & Suites Lancaster by IHG

Lancaster hotel with free weekday breakfast
Along with a 24-hour fitness center, this smoke-free hotel has a 24-hour business center and coffee/tea in a common area. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a seasonal outdoor pool, dry cleaning, and laundry facilities.
Holiday Inn Express & Suites Lancaster by IHG offers 63 accommodations with safes and coffee/tea makers. 37-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
Holiday Inn Express & Suites Lancaster by IHG features a 24-hour fitness center and a seasonal outdoor pool. Public areas are equipped with complimentary wired and wireless Internet access. This hotel offers access to a 24-hour business center. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers multilingual staff, coffee/tea in a common area, and laundry facilities. Complimentary self parking is available on site.

Holiday Inn Express & Suites Lancaster by IHG is a smoke-free property.

A complimentary full breakfast is served on weekdays between 6 AM and 9:30 AM and on weekends between 7 AM and 10 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Free full breakfast available 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Family friendly

  • Fenced pool
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool gate
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
An off-leash area is available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from April to October
Pool access available from 6:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Lancaster
Holiday Inn Express Lancaster
Lancaster Holiday Inn Express
Holiday Inn Express Lancaster Hotel

Holiday Inn Express & Suites Lancaster by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 307 out of 602 reviews
Rating 8 - Good. 185 out of 602 reviews
Rating 6 - Okay. 57 out of 602 reviews
Rating 4 - Poor. 37 out of 602 reviews
Rating 2 - Terrible. 16 out of 602 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Stephen

Stayed 1 night in Nov 2024

8/10 Good

Kandice, Vancouver

Stayed 1 night in Nov 2024

4/10 Poor

Wirley

Traveled with family
Disliked: Cleanliness
The bathroom was not cleaned properly and the shower was stained. The walls were paper thin and we could everything in the next room - it was hard to get a good night's sleep with all the noise from next door.
Stayed 1 night in Nov 2024

8/10 Good

Lori

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice. I wish i didn't have to be on the 3rd floor.
Stayed 2 nights in Nov 2024

8/10 Good

Phyllis

Liked: Cleanliness, staff & service
Outside lighting and signage was not on each night when we got back to hotel. Other than that it was all good!
Stayed 2 nights in Nov 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pillows
It was super comfortable, but the pillows deflated at night.
Stayed 2 nights in Nov 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Nov 2024

8/10 Good

Karlene, New Martinsville

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Everything was perfect. We even had to switch rooms due to not having a tub and the staff accommodated me with no issues. The website should have noted that the pool was closed.
Stayed 1 night in Nov 2024

10/10 Excellent

Jay

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new, they have a few things to finish yet. Excellent place to stay. Clean, comfortable and very nice. Staff was excellent as well. You can't go wrong staying here.
Stayed 1 night in Nov 2024

2/10 Terrible

Jeff

Stayed 1 night in Oct 2024

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Steven

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Ricky

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

William

Liked: Cleanliness
Had to take an ice-cold shower. Room should have been discounted. Hot water tank was down according to receptionist.
Stayed 1 night in Nov 2024

6/10 Okay

Brooke

Traveled with family
The room was nice. Shaving hair in the shower and only 2 towels for a registered 5 people. Which is whatever, we went down and got them and they were nice. The hotel is under construction but we booked it for the pool…which they don’t tell you till you’re there that the pool is out of commission.
Stayed 1 night in Nov 2024

10/10 Excellent

Michael W

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean rooms, great complimentary breakfast.
Stayed 1 night in Oct 2024

8/10 Good

Ashlee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing is I still haven’t got my deposit back. It’s been a week
Stayed 2 nights in Oct 2024

10/10 Excellent

Victoria

Stayed 1 night in Oct 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice spacious room and the Bed and pillows are amazing!!
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel.
Newly remodeled, super clean, great breakfast, fabulous pillows!
Stayed 1 night in Oct 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place to stay!
Stayed 1 night in Oct 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Timothy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would stay here again and would recommend it to others!
Stayed 1 night in Oct 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
I booked this hotel because it had a pool. Upon arrival, the pool was out of commission. I was asked if I wanted to book a different hotel but everything else around was booked.
Stayed 1 night in Oct 2024