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Holiday Inn Express & Suites Lancaster by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Lancaster by IHG

Exterior
Hallway
Suite, 2 Queen Beds, Accessible Bathtub (Mobility) | In-room safe, desk, soundproofing, iron/ironing board
Suite, Multiple Beds | In-room safe, desk, soundproofing, iron/ironing board
Food and drink

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Gym
  • Laundry
  • Housekeeping

Explore the area

Map
1861 Riverway Dr, Lancaster, OH, 43130
  • Ohio Glass Museum
    ‪5 min drive‬
  • Rising Park
    ‪5 min drive‬
  • Fairfield Medical Center
    ‪8 min drive‬
  • Columbus, OH (CMH-John Glenn Columbus Intl.)
    ‪41 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds

  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

Standard Room, 1 King Bed, Accessible Bathtub (Mobility) | In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

  • 592 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible Bathtub (Mobility)

Suite, 2 Queen Beds, Accessible Bathtub (Mobility) | In-room safe, desk, soundproofing, iron/ironing board

Suite, 2 Queen Beds, Accessible Bathtub (Mobility)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Hearing Accessible (Communications Accessible)

Standard Room, 2 Queen Beds, Hearing Accessible (Communications Accessible) | In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, Hearing Accessible (Communications Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed

In-room safe, desk, soundproofing, iron/ironing board

Suite, 1 King Bed with Sofa bed

  • 600 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Hearing Accessible (Extra Floor Space)

In-room safe, desk, soundproofing, iron/ironing board

Room, 1 King Bed, Hearing Accessible (Extra Floor Space)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Hearing Accessible (Mobility, Accessible Tub)

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Hearing Accessible (Mobility, Accessible Tub)

  • 592 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Room

  • 342 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Mobility)

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Roll-in Shower (Mobility)

  • 592 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Hearing Accessible (Communications Accessible)

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Hearing Accessible (Communications Accessible)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | In-room safe, desk, soundproofing, iron/ironing board

Suite, Multiple Beds

  • 342 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Holiday Inn Express & Suites Lancaster by IHG

Lancaster hotel with free weekday breakfast
Along with a 24-hour fitness center, this smoke-free hotel has a 24-hour business center and coffee/tea in a common area. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a seasonal outdoor pool, dry cleaning, and laundry facilities.
Holiday Inn Express & Suites Lancaster by IHG offers 63 accommodations with safes and coffee/tea makers. 37-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
Holiday Inn Express & Suites Lancaster by IHG features a 24-hour fitness center and a seasonal outdoor pool. Public areas are equipped with complimentary wired and wireless Internet access. This hotel offers access to a 24-hour business center. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers multilingual staff, coffee/tea in a common area, and laundry facilities. Complimentary self parking is available on site.

Holiday Inn Express & Suites Lancaster by IHG is a smoke-free property.

A complimentary full breakfast is served on weekdays between 6 AM and 9:30 AM and on weekends between 7 AM and 10 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Free full breakfast available 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Family friendly

  • Fenced pool
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool gate
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
An off-leash area is available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to October
Pool access available from 6:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Lancaster
Holiday Inn Express Lancaster
Lancaster Holiday Inn Express
Holiday Inn Express Lancaster Hotel

Holiday Inn Express & Suites Lancaster by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 321 out of 622 reviews
Rating 8 - Good. 187 out of 622 reviews
Rating 6 - Okay. 58 out of 622 reviews
Rating 4 - Poor. 37 out of 622 reviews
Rating 2 - Terrible. 19 out of 622 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Leah

Disliked: Property conditions & facilities
Tv remote did not work No pool on property Heating did not work properly
Stayed 1 night in Jan 2025

10/10 Excellent

Connie

Stayed 2 nights in Jan 2025

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Tonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

margaret

Traveled with family
there for my mothers funeral. pleased with cleanliness - interesting have been at other hotels including holiday Inn that were not well maintained so i deduce that it depends on who owns the franchise that makes the difference. this was nice especially for why we were in Lancaster.
Stayed 1 night in Jan 2025

8/10 Good

Bonnie

Traveled with family
Very nice..
Stayed 1 night in Jan 2025

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Jessica

Stayed 1 night in Jan 2025

10/10 Excellent

Jessica

Liked: Property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

recommend

at hotel for medical reasons
Stayed 2 nights in Jan 2025

10/10 Excellent

Kirk

Stayed 1 night in Dec 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
There was work being done on the hotel and the pool was closed, which is expected when they are doing improvements. Overall great experience!
Stayed 2 nights in Dec 2024

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a birthday trip we live two hours away so we just wanted something different Very comfy and clean, convenient to shopping,
Stayed 1 night in Dec 2024

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and convenient
Stayed 2 nights in Dec 2024

6/10 Okay

Claudia

Traveled with family
Liked: Room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean. The breakfast was very good. Would like to see a waffle maker, the pancake machine didn't work very well. The staff was excellent!
Stayed 1 night in Dec 2024

8/10 Good

David

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property still had a lot of construction going on, so dirt and mud was inescapable
Stayed 2 nights in Dec 2024

10/10 Excellent

Sheila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy my stay at this hotel!!
Stayed 3 nights in Dec 2024

6/10 Okay

Jay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Under construction - great staff. Needs some work

Wonderful and friendly staff. Stayed in a 3rd floor suite. Something noisy on roof. Heater/AC works well but when it stops it makes a very odd and pretty load noise that sounds like an animal crying. Thinking it was some kind of air discharge. Odd yes, but that was the sound.
Stayed 1 night in Dec 2024

6/10 Okay

Stephen

Stayed 1 night in Nov 2024

8/10 Good

Kandice, Vancouver

Stayed 1 night in Nov 2024

4/10 Poor

Wirley

Traveled with family
Disliked: Cleanliness
The bathroom was not cleaned properly and the shower was stained. The walls were paper thin and we could everything in the next room - it was hard to get a good night's sleep with all the noise from next door.
Stayed 1 night in Nov 2024

8/10 Good

Lori

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice. I wish i didn't have to be on the 3rd floor.
Stayed 2 nights in Nov 2024

8/10 Good

Phyllis

Liked: Cleanliness, staff & service
Outside lighting and signage was not on each night when we got back to hotel. Other than that it was all good!
Stayed 2 nights in Nov 2024