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Holiday Inn Lancaster by IHG

4.0 star property

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Photo gallery for Holiday Inn Lancaster by IHG

Swim laps in a spacious pool surrounded by a glass enclosure, offering a view of the interior.
Welcome to Holiday Inn, featuring a modern architectural design with a prominent logo and large windows offering views of the surrounding area.
Enjoy a delicious breakfast at our restaurant, where a long counter offers a variety of options and comfortable seating.
Stroll through the serene gardens and approach the traditional building, surrounded by lush greenery and mature trees.
Spacious interior with a large mirror, casual dining area, and polished wood flooring.

Reviews

7.8 out of 10
Good

Popular amenities

Explore the area

Map
Caton Road, Lancaster, England, LA1 3RA
  • Williamson Park
    ‪4 min drive‬
  • Lancaster Castle
    ‪5 min drive‬
  • Lancaster University
    ‪7 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Accessible

1 bedroom, desk, iron/ironing board, travel crib

Standard Room, 1 Double Bed, Accessible

10.0 out of 10
Exceptional
(3 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

1 bedroom, desk, iron/ironing board, travel crib

Standard Room, 2 Twin Beds

8.6 out of 10
Excellent
(9 reviews)
  • 312 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Double or Twin Room

1 bedroom, desk, iron/ironing board, travel crib

Premium Double or Twin Room

7.4 out of 10
Good
(3 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Twin Bed OR 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds

1 bedroom, desk, iron/ironing board, travel crib

Premium Room, 2 Twin Beds

8.0 out of 10
Very good
(1 review)
  • 312 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | 1 bedroom, desk, iron/ironing board, travel crib

Standard Double or Twin Room

8.6 out of 10
Excellent
(35 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Twin Bed OR 2 Twin Beds

View all photos for Premium Room, 1 Double Bed

1 bedroom, desk, iron/ironing board, travel crib

Premium Room, 1 Double Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

1 bedroom, desk, iron/ironing board, travel crib

Standard Room, 1 Double Bed

8.8 out of 10
Excellent
(11 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

1 bedroom, desk, iron/ironing board, travel crib

Standard Room, 1 Double Bed with Sofa bed

7.2 out of 10
Good
(18 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

1 bedroom, desk, iron/ironing board, travel crib

Standard Room, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(4 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds

1 bedroom, desk, iron/ironing board, travel crib

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(19 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Twin Beds, Accessible

1 bedroom, desk, iron/ironing board, travel crib

Standard Room, 2 Twin Beds, Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • 312 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed, Accessible

1 bedroom, desk, iron/ironing board, travel crib

Standard Room, 1 King Bed, Accessible

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Lancaster by IHG

4-star Lancaster hotel with restaurant
Along with a full-service spa, this smoke-free hotel has a restaurant and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a steam room, and a conference center are onsite. Housekeeping is available on request.
Holiday Inn Lancaster by IHG offers 156 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club, a steam room, and a children's pool.

Children under 18 years old are not allowed in the health club or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa.
In addition to a full-service spa, Holiday Inn Lancaster by IHG features a health club and a steam room. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. This business-friendly hotel also offers a children's pool, multilingual staff, and a garden. Complimentary self parking is available on site.

Holiday Inn Lancaster by IHG is a smoke-free property.

English breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:30 AM and 10:30 AM.
Hotel Restaurant - This restaurant specializes in British cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 16.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Hotel Restaurant

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Playground
  • Steam room

Family friendly

  • Children's pool
  • Playground
  • Travel crib

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • On the riverwalk
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Elevator (25 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 16.95 per person
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the health club or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Lancaster
Holiday Inn Lancaster
Lancaster Holiday Inn
Holiday Inn Express Lancaster-Rockvale Outlets Hotel Lancaster
Holiday Inn Lancaster Hotel
Holiday Inn Lancaster Hotel Lancaster
Holiday Lancaster
Holiday Inn Lancaster
Lancaster By Ihg Lancaster
Holiday Inn Lancaster by IHG Hotel
Holiday Inn Lancaster an IHG Hotel
Holiday Inn Lancaster by IHG Lancaster
Holiday Inn Lancaster by IHG Hotel Lancaster

Holiday Inn Lancaster by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 362 out of 1009 reviews
Rating 8 - Good. 343 out of 1009 reviews
Rating 6 - Okay. 149 out of 1009 reviews
Rating 4 - Poor. 89 out of 1009 reviews
Rating 2 - Terrible. 66 out of 1009 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very friendly and helpful. The staff at breakfast time, were especially helpful as I have mobility issues. The breakfast was very enjoyable with lots of choice. The hotel is in an excellent location, close to the centre of Lancaster as well as on the lovely river side walk. We would definitely stay there again.
Stayed 3 nights in Apr 2025

10/10 Excellent

Sergio Alexander

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service
Only issue was a broken lift and myself and my children were on 3rd floor and no offer to help with bags. Other than that a nice hotel with very friendly staff.
Stayed 1 night in Apr 2025

6/10 Okay

Craig

Liked: Cleanliness, staff & service
Hotel was convenient for us we booked on day but found out on arrival the lift was broken so we had to take our luggage upstairs and our room was right at the end of a long corridor plus we booked a double room to find that 2 single beds were pushed together and no zip to keep together luckily we didn’t end up between the beds hahahaha
Stayed 1 night in Apr 2025

4/10 Poor

Colin

Stayed 6 nights in Apr 2025

2/10 Terrible

Gianni

Traveled with family
Disliked: Staff & service
Was all okay until the radiator in the room switched on full and wouldn’t turn off. Call reception and they said they would send someone to have a look but the person never turned up. Called again and they never picked up. Went to reception and asked for a new room and was told that wasn’t possible and someone would come to the room to have a look and will bring a fan. Again no one turned up. Went back to reception and again asked for a new room. They agreed and the room was fine with no issues. Unfortunately not a great night sleep for a long following drive.
Stayed 1 night in Apr 2025

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An enjoyable experience all tound
Stayed 4 nights in Apr 2025

4/10 Poor

Colin

Traveled with family
Disliked: Staff & service, room comfort
Lots of issues throughout the trip. Allocated a room directly above the Function room. You could hear every song, every word, everything. Until 12.30am. Then had to be up at 6am the next morning. Several phone calls made to front desk. Told it would finish at 11.30 - it was 12.30. Assured there was no function the next night - there was. Told they had no more rooms available and they were fully booked. However, I could go in their website and it showed availability. They reluctantly moved us the next day to a room away from the function room, which solved the problem of noise. Our biggest problem throughout the week, was the lift constantly being out of order. I’m registered disabled. I struggle with stairs. Not a problem when there’s a lift - a big problem when there’s not. Biggest problem was checking out this morning - from the 3rd floor, with a week’s worth of kit (including a lot of outdoor walking / kayaking kit from my husband!) No lift, and a lot of bags to carry down 2 flights of stairs. Then me to help down. We tried to get help from the front desk - no one answered the phone. No one was at the front desk for the whole half an hour it took to load the car up. A manager eventually turned up at 6.50am to enable us to check out. Not once did we manage to get a Disabled space out the front of the hotel due to the spaces being parked in by non badge holders. Sadly our special anniversary trip away, was tainted by the hotel.
Stayed 1 night in Apr 2025

10/10 Excellent

Aditya

Stayed 1 night in Apr 2025

10/10 Excellent

Daniel

Stayed 1 night in Mar 2025

8/10 Good

Richard

Stayed 1 night in Apr 2025

8/10 Good

Carl

Business traveler
Liked: Cleanliness, staff & service, room comfort

Decent hotel

Decent hotel in a convenient location
Stayed 1 night in Mar 2025

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not staying here again

On booking in I was told the was an event but the noise wouldn’t be heard from my room. What they never said was the lift was faulty and every time it was used a loud hum emanates through the building meaning very little sleep was had. The room itself was dated, and the furnishings had damaged trim, with the bedside shelving wobbly and not secure. There is no safe facility or cooler in the rooms which was a let down and so Tho g I have not experienced in a hotel since the 90s. In addition to this the breakfast was overly greasy and cold. The fitness suite was well equipped but told the pool was open till 8, so got there for 7:15, only to be told it closes at 7:30 every night
Stayed 1 night in Apr 2025

10/10 Excellent

Darren, Dundee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From arrival to departure. we have found a lovely Hotel. thank you all the staff. Arrived early morning. parked the car. went for a walk from behind the hotel along the river then the Canal to the sea and back . then into the room and then a swim and Sauna. at night into the town which was not far. we will stay again.
Stayed 1 night in Apr 2025

10/10 Excellent

Michelle

Stayed 1 night in Apr 2025

6/10 Okay

Mark

Traveled with family
Power tripped in our room. Food mediocre.
Stayed 1 night in Mar 2025

8/10 Good

Dale

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night, friendly staff, food was good
Stayed 1 night in Mar 2025

2/10 Terrible

Raja Rauf

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst experience with Holidays inn ever

Double bed is a single bed and we couldn’t sleep. Bathroom basin blocked , shower head loose couldn’t let us shower as water splashes everywhere. Wouldn’t stay here as it’s waste of money I think it’s fake holidays inn as Holidays inn I know are lot better. Thanks
Stayed 1 night in Mar 2025

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Jody

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a lovely family stay, the pool was great and opened early so kept the kids entertained before breakfast with early wake ups! Lovely little play area outside and play area inside to keep kids entertained for a little while, nice size rooms and all very clean. Close to Lancaster town centre beautiful area
Stayed 1 night in Mar 2025

10/10 Excellent

Ryan

Stayed 1 night in Mar 2025

2/10 Terrible

Victoria

Disliked: Staff & service, property conditions & facilities, room comfort

Terrible

Stuffy room, tiny bed and an awful squeaking noise that occurred every minute. We left at 22:30.unbearable.
Stayed 1 night in Mar 2025

8/10 Good

Steven

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Good location friendly staff
Stayed 1 night in Mar 2025

8/10 Good

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities
Location good. Room nice and spacious. Beds cosy. Breakfast very nice. Restaurant a bit pricey.
Stayed 1 night in Mar 2025