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Holiday Inn Lancaster by IHG

4.0 star property

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Photo gallery for Holiday Inn Lancaster by IHG

Spa
Indoor spa tub
Exterior
Daily English breakfast (GBP 16.95 per person)
Fitness facility

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
$84
includes taxes & fees
Apr 6 - Apr 7

Explore the area

View in a map
Caton Road, Lancaster, England, LA1 3RA
  • Place, Lune Aqueduct
    ‪10 min walk‬
  • Place, The Centre at Halton
    ‪2 min drive‬
  • Place, Lancaster University
    ‪5 min drive‬

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About this property

Holiday Inn Lancaster by IHG

4-star Lancaster hotel with restaurant
Along with a full-service spa, this smoke-free hotel has a restaurant and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a steam room, and a conference center are onsite. Housekeeping is available on request.
Holiday Inn Lancaster by IHG offers 156 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club, a steam room, and a children's pool.

Children under 18 years old are not allowed in the health club or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa.
In addition to a full-service spa, Holiday Inn Lancaster by IHG features a health club and a steam room. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. Event facilities measuring 215 square feet (20 square meters) include a conference center. This business-friendly hotel also offers a children's pool, multilingual staff, and a garden. Complimentary self parking is available on site.

Holiday Inn Lancaster by IHG is a smoke-free property.

English breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:30 AM.
Onsite venue - This restaurant specializes in British cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 16.95 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Playground
  • Steam room

Family friendly

  • Children's pool
  • Playground

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (215 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the riverwalk
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Elevator (25 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 16.95 per person
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the health club or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Lancaster
Holiday Inn Lancaster
Lancaster Holiday Inn
Holiday Inn Express Lancaster-Rockvale Outlets Hotel Lancaster
Holiday Inn Lancaster Hotel
Holiday Inn Lancaster Hotel Lancaster
Holiday Lancaster
Holiday Inn Lancaster
Lancaster By Ihg Lancaster
Holiday Inn Lancaster by IHG Hotel
Holiday Inn Lancaster an IHG Hotel
Holiday Inn Lancaster by IHG Lancaster
Holiday Inn Lancaster by IHG Hotel Lancaster

Holiday Inn Lancaster by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 386 out of 1002 reviews
Rating 8 - Good. 318 out of 1002 reviews
Rating 6 - Okay. 150 out of 1002 reviews
Rating 4 - Poor. 87 out of 1002 reviews
Rating 2 - Terrible. 61 out of 1002 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Hayley

Stayed 1 night in Dec 2025

6/10 Okay

Adele

Traveled with family
Liked: Staff & service, amenities
Needs some updating / maintenance
Stayed 1 night in Dec 2025

6/10 Okay

Jane

Stayed 4 nights in Dec 2025

8/10 Good

Russell

Liked: Cleanliness, staff & service, amenities
Yes the room was good , staff good generally very good
Stayed 1 night in Dec 2025

8/10 Good

Sean

Traveled with family
Liked: Cleanliness, staff & service
One of the 2 beds in our room was very uncomfortable. The mattress was too big for the base and sloped off to one side also.
Stayed 1 night in Dec 2025

8/10 Good

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean and comfortable hotel to stay on the drive up to Scotland
Stayed 1 night in Dec 2025

4/10 Poor

Deepak

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
no smart tv, room cleaning was poor
Stayed 3 nights in Dec 2025

10/10 Excellent

Nic

Liked: Cleanliness, staff & service, amenities
Everything was great! Just what we need as our overnight stay on our way to Scotland from South Wales 👍
Stayed 1 night in Dec 2025

10/10 Excellent

Atta

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 1 night in Dec 2025

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities
Staff were very friendly. The room was spacious
Stayed 1 night in Dec 2025

10/10 Excellent

Colin

Liked: Cleanliness, amenities, property conditions & facilities
Yes the room was very clean and the staff are very friendly and helpful the hotels had everything you needed for a good stay food was very nice would stay there again
Stayed 1 night in Dec 2025

10/10 Excellent

Ruth, Blackpool

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

8/10 Good

Seshagiri

Stayed 1 night in Dec 2025

4/10 Poor

Manoj

Disliked: Cleanliness, staff & service, amenities
Had an awful stay. The air in the room was suffocating and it seems the aircon from the vents had a cigarette smoke smell that was causing discomfort. The bathtub had stuff coming out of the hole which makes you feel sick. Reported to the staff but no joy.
Stayed 1 night in Dec 2025

6/10 Okay

Kevin

Business traveler
Disliked: Property conditions & facilities
Very tired … noise levels horrendous
Stayed 1 night in Dec 2025

10/10 Excellent

Unspecified

Traveled with family
Liked: Cleanliness, staff & service, amenities
A lovely stay clean room good food
Stayed 2 nights in Dec 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities
Good sized room
Stayed 1 night in Dec 2025

10/10 Excellent

Neil

Stayed 1 night in Nov 2025

10/10 Excellent

Heather

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Will absolutely stay again. Arrived late from heysham and with baby - everything was ready for us and really easy. Room large and clean. Cot was great. Breakfast was fresh and more than we expected. Team members we met were really friendly. Can’t say a bad word!
Stayed 1 night in Nov 2025

10/10 Excellent

Michele

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2025

10/10 Excellent

Neil

Stayed 1 night in Nov 2025

8/10 Good

Mitesh

Stayed 2 nights in Oct 2025

4/10 Poor

Callum

Stayed 4 nights in Oct 2025

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and nicely decorated room. Unexpected mini fridge with nice goodies in it - drinks, kitkats, crips, biscuits. Massive and comfy bed. Great shower. Breakfast was good & plentiful. Only think that lets this hotel down is the poor state of repair in leisure facilities- noisy plant, grubby looking, pool lining ridged, changing facilities a little dirty and needing work. Money needs spent on an overhaul to this area of the hotel. Otherwise we thoroughly enjoyed all aspects of our stay.
Stayed 2 nights in Nov 2025

4/10 Poor

Steven

Traveled with family
Liked: Cleanliness, staff & service
Bed wasnt good it felt like i was laying on the floor, and the bathroom door didnt line up at all had to push ir away to close
Stayed 3 nights in Oct 2025