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Holiday Inn Lancaster by IHG

4.0 star property

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Photo gallery for Holiday Inn Lancaster by IHG

Spa
Exterior
Daily English breakfast (GBP 16.95 per person)
Garden
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Air conditioning
$101
includes taxes & fees
Nov 9 - Nov 10

Explore the area

View in a map
Caton Road, Lancaster, England, LA1 3RA
  • Place, Williamson Park
    ‪4 min drive‬
  • Place, Lancaster Castle
    ‪5 min drive‬
  • Place, Lancaster University
    ‪7 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Desk, iron/ironing board, travel crib, free WiFi

Standard Room, 1 Double Bed

8.8 out of 10
Excellent
(15 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Desk, iron/ironing board, travel crib, free WiFi

Standard Double or Twin Room

8.6 out of 10
Excellent
(41 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Twin Bed OR 2 Twin Beds

View all photos for Premium Double or Twin Room

Desk, iron/ironing board, travel crib, free WiFi

Premium Double or Twin Room

7.4 out of 10
Good
(3 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Twin Bed OR 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds

Desk, iron/ironing board, travel crib, free WiFi

Standard Room, 2 Twin Beds

8.6 out of 10
Excellent
(9 reviews)
  • 312 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed with Sofa bed

Desk, iron/ironing board, travel crib, free WiFi

Standard Room, 1 Double Bed with Sofa bed

7.0 out of 10
Good
(20 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Desk, iron/ironing board, travel crib, free WiFi

Standard Room, 1 Double Bed, Accessible

9.2 out of 10
Wonderful
(5 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Desk, iron/ironing board, travel crib, free WiFi

Standard Room, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(4 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Twin Beds, Accessible

Desk, iron/ironing board, travel crib, free WiFi

Standard Room, 2 Twin Beds, Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • 312 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed, Accessible

Desk, iron/ironing board, travel crib, free WiFi

Standard Room, 1 King Bed, Accessible

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 Double Bed

Desk, iron/ironing board, travel crib, free WiFi

Premium Room, 1 Double Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 2 Twin Beds

Desk, iron/ironing board, travel crib, free WiFi

Premium Room, 2 Twin Beds

8.0 out of 10
Very good
(2 reviews)
  • 312 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Double Beds

Desk, iron/ironing board, travel crib, free WiFi

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(27 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Holiday Inn Lancaster by IHG

4-star Lancaster hotel with restaurant
Along with a full-service spa, this smoke-free hotel has a restaurant and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a steam room, and a conference center are onsite. Housekeeping is available on request.
Holiday Inn Lancaster by IHG offers 156 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club, a steam room, and a children's pool.

Children under 18 years old are not allowed in the health club or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa.
In addition to a full-service spa, Holiday Inn Lancaster by IHG features a health club and a steam room. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. Event facilities measuring 215 square feet (20 square meters) include a conference center. This business-friendly hotel also offers a children's pool, multilingual staff, and a garden. Complimentary self parking is available on site.

Holiday Inn Lancaster by IHG is a smoke-free property.

English breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:30 AM.
Hotel Restaurant - This restaurant specializes in British cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 16.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Hotel Restaurant

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Playground
  • Steam room

Family friendly

  • Children's pool
  • Playground
  • Travel crib

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (215 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the riverwalk
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Elevator (25 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 16.95 per person
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the health club or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Lancaster
Holiday Inn Lancaster
Lancaster Holiday Inn
Holiday Inn Express Lancaster-Rockvale Outlets Hotel Lancaster
Holiday Inn Lancaster Hotel
Holiday Inn Lancaster Hotel Lancaster
Holiday Lancaster
Holiday Inn Lancaster
Lancaster By Ihg Lancaster
Holiday Inn Lancaster by IHG Hotel
Holiday Inn Lancaster an IHG Hotel
Holiday Inn Lancaster by IHG Lancaster
Holiday Inn Lancaster by IHG Hotel Lancaster

Holiday Inn Lancaster by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 372 out of 1003 reviews
Rating 8 - Good. 334 out of 1003 reviews
Rating 6 - Okay. 150 out of 1003 reviews
Rating 4 - Poor. 83 out of 1003 reviews
Rating 2 - Terrible. 64 out of 1003 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Andrew

Stayed 1 night in Jul 2025

10/10 Excellent

Rhona

Traveled with family
Liked: Amenities
We had a good stay, enjoyed the pool, and the food and service was great
Stayed 1 night in Jul 2025

8/10 Good

Meera

Stayed 1 night in Jul 2025

8/10 Good

Jonathan

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
There were several boiled sweets on the floor of the bathroom and under our bed, and there were a few physical issues with the bathroom which worried me a bit. Our room looked out over a rather ugly flat roof, which wasn't ideal, but not too important. My family were really enthusiastic for the pool, but I found it rather cold (and the jacuzzi also), and the changing facilities were not in a brilliant state. The food and service in the restaurant were on the whole very good, but I did feel we paid quite a lot for that, and breakfast was slightly chaotic. When I wanted a coffee with my breakfast, for example, both coffee machines were out of order at the same time. The toaster seemed to slightly burn most of the toast. I felt like the staff were reacting to complaints rather than preemptively fixing problems and shortages before things ran out. Overall, not a bad stay, but a few details stopped it being truly memorable.
Stayed 1 night in Jul 2025

10/10 Excellent

DAVID

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice and convenient for our ferry to the Isle of Man.
Stayed 1 night in May 2025

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities
When entering room it smelt a bit musty, Perhaps needs some new carpets.
Stayed 1 night in Jul 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service
Mostly quite good rooms are looking a little jaded the electric went out for 7 hours weather it was the hotels fault or not it was quite disturbing being in a pitch dark hotel including corridors etc.
Stayed 2 nights in Jul 2025

10/10 Excellent

Emma Dien

Traveled with family
Liked: Amenities, property conditions & facilities
We were really impressed by the food and good menu with lots of choices. The staff were very friendly and helpful. The pool and spa was great although slightly run down. Overall we were very happy with our stay and would absolutely come back
Stayed 1 night in Jul 2025

6/10 Okay

Anurag

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Ok for a short stay. The rooms can be better especially the beds. They are very small. Very difficult to contact staff from room. Despite listing room service, housekeeping etc, none of the contact numbers work from in-room telephone. Front desk didn’t respond to telephone calls and every time we had to go down to get things done. Mixed experience with service. Front desk staff during check-in was friendly but didn’t experience the same with others. Good breakfast
Stayed 1 night in Jun 2025

10/10 Excellent

Dinah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money and great facilities. Clean, good sized room and friendly staff - with onsite parking. Location out of town hence average feedback otherwise excellent.
Stayed 1 night in Jun 2025

6/10 Okay

Cheryl

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Housekeeping needs attention.

Great location, relaxing bar, spa & restaurant, book housekeeping needs attention. The 2nd floor access was strew with empty glasses & a bottle of bleach at 5.30pm.. Shower area was grubby insidevthe tray & outside. Base of table kn the room was very dusty. The rooftop outside my window was strewn with empty bottles & cans & there was a pair of kids socks under the window. The pool changing area was so wet the floor was slippy. Jacuzzi not working either. Not really up to the standard of Holiday inn hotels and i was disappointed 😔
Stayed 1 night in Jun 2025

6/10 Okay

Mark

Liked: Cleanliness, staff & service
The leisure facilities were dated and shabby. There was an open day so it was very busy but no staff to keep on top of the cleaning of the leisure facilities. There seemed to be a party going on on one of the rooms until 2am that was extremely annoying.
Stayed 1 night in Jun 2025

8/10 Good

Tom

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Booked last minute for a quick stay. Loads of free parking spaces. Easy check in. Staff really helpful. Rooms clean and bright. We didn’t use the gym, swimming pool or restaurant so can’t comment. Bar had good selection and great staff. 5 mins in taxi to town centre. Overall a very good experience would stay again.
Stayed 1 night in Jun 2025

8/10 Good

Derilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay here for my birthday. Quiet and restful. Food in the restaurant was excellent. Big shout out to Harrison (from the restaurant) who made sure that I was well looked after!
Stayed 4 nights in Jun 2025

10/10 Excellent

Simon

Traveled with family
Liked: Cleanliness, amenities
Had a free bottle of Prosecco due to us celebrating silver wedding
Stayed 1 night in Jun 2025

6/10 Okay

JASON

Liked: Cleanliness, staff & service, room comfort

Great Location

Stayed 1 night in Jun 2025

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Customer service?

I would not book through hotel.com again, when it goes wrong you don't get any help
Stayed 1 night in Jun 2025

8/10 Good

Gifty M

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, amenities
Good location but important to note there is no bus service past the hotel on a Sunday and last one back on other days is at 9.20pm. Taxi wasn't too expensive though Comfortable rooms and we noticed that they were replacing some beds when we were there which is a good sign.
Stayed 3 nights in Jun 2025

8/10 Good

Ian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for family wedding in Lancaster, staff were friendly and helpful, well located for wedding
Stayed 2 nights in May 2025

8/10 Good

Matt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good but the air conditioning is non existent, it did not cool the room on a hot night despite being in full. It was blowing cold air out, just not enough to cool a hot room. Bed was also very soft.
Stayed 1 night in Jun 2025

10/10 Excellent

Julia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Had a lovely 2 night stay here and we're made welcome by the staff from the minute we arrived. The friendly and helpful service in all areas from reception to the restaurant and bar was fantastic and they should all be given praise for making our stay so good. We will definitely be back. 🙂
Stayed 2 nights in Jun 2025

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good stay was had by all.

We were travelling to a family wedding and stayed overnight at the Holiday Inn to make it easier to be fresh on the morning. We were made very welcome at reception and ate in the restaurant which was good. The rooms were good and clean. Breakfast was satisfactory.
Stayed 1 night in Jun 2025