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Holiday Inn Lancaster by IHG

4.0 star property

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Photo gallery for Holiday Inn Lancaster by IHG

Swim laps in a spacious pool surrounded by a glass enclosure, offering a view of the interior.
Spacious interior with a large mirror, casual dining area, and polished wood flooring.
Stroll through the serene gardens and approach the traditional building, surrounded by lush greenery and mature trees.
Welcome to Holiday Inn, featuring a modern architectural design with a prominent logo and large windows offering views of the surrounding area.
Enjoy a delicious breakfast at our restaurant, where a long counter offers a variety of options and comfortable seating.

Reviews

7.8 out of 10
Good

Popular amenities

$113
includes taxes & fees
Aug 17 - Aug 18

Explore the area

View in a map
Caton Road, Lancaster, England, LA1 3RA
  • Williamson Park
    ‪4 min drive‬
  • Lancaster Castle
    ‪5 min drive‬
  • Lancaster University
    ‪7 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Accessible

Relax in comfort with a large bed, bedside tables, and a balcony access.

Standard Room, 1 Double Bed, Accessible

9.6 out of 10
Exceptional
(4 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

Relax in a serene space with two beds, a comfortable armchair, and a beautiful view.

Standard Room, 2 Twin Beds

8.6 out of 10
Excellent
(9 reviews)
  • 312 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Double or Twin Room

Relax in comfort with a large bed, bedside tables, and a desk for work or reading.

Premium Double or Twin Room

7.4 out of 10
Good
(3 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Twin Bed OR 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds

Relax in this cozy retreat with a double bed, flat-screen TV, and comfortable armchair.

Premium Room, 2 Twin Beds

8.0 out of 10
Very good
(2 reviews)
  • 312 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double or Twin Room

Relax in a serene space with a comfortable bed, bedside tables, and a beautiful painting.

Standard Double or Twin Room

8.6 out of 10
Excellent
(38 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Twin Bed OR 2 Twin Beds

View all photos for Premium Room, 1 Double Bed

Relax in comfort with a large bed, bedside tables, and a desk for work or reading.

Premium Room, 1 Double Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Relax in a spacious room with a large bed, television, and comfortable seating area.

Standard Room, 1 Double Bed

8.6 out of 10
Excellent
(13 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

Comfortable room with a large bed, desk, and television.

Standard Room, 1 Double Bed with Sofa bed

7.0 out of 10
Good
(19 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Comfortable room with a large bed, desk, and television.

Standard Room, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(4 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds

Relax in a stylish room with two single beds, a desk, and a large window with sheer curtains.

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(25 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Twin Beds, Accessible

Enjoy a comfortable stay in this stylish room with a large bed, desk, and flat-screen TV.

Standard Room, 2 Twin Beds, Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • 312 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed, Accessible

Relax in comfort with a large bed, bedside tables, and a balcony access.

Standard Room, 1 King Bed, Accessible

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Lancaster by IHG

4-star Lancaster hotel with restaurant
Along with a full-service spa, this smoke-free hotel has a restaurant and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a steam room, and a conference center are onsite. Housekeeping is available on request.
Holiday Inn Lancaster by IHG offers 156 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club, a steam room, and a children's pool.

Children under 18 years old are not allowed in the health club or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa.
In addition to a full-service spa, Holiday Inn Lancaster by IHG features a health club and a steam room. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. Event facilities measuring 215 square feet (20 square meters) include a conference center. This business-friendly hotel also offers a children's pool, multilingual staff, and a garden. Complimentary self parking is available on site.

Holiday Inn Lancaster by IHG is a smoke-free property.

English breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Hotel Restaurant - This restaurant specializes in British cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily English breakfast available 7:00 AM to 10:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Hotel Restaurant

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Playground
  • Steam room

Family friendly

  • Children's pool
  • Playground
  • Travel crib

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (215 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the riverwalk
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Elevator (25 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 16.95 per person
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the health club or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Lancaster
Holiday Inn Lancaster
Lancaster Holiday Inn
Holiday Inn Express Lancaster-Rockvale Outlets Hotel Lancaster
Holiday Inn Lancaster Hotel
Holiday Inn Lancaster Hotel Lancaster
Holiday Lancaster
Holiday Inn Lancaster
Lancaster By Ihg Lancaster
Holiday Inn Lancaster by IHG Hotel
Holiday Inn Lancaster an IHG Hotel
Holiday Inn Lancaster by IHG Lancaster
Holiday Inn Lancaster by IHG Hotel Lancaster

Holiday Inn Lancaster by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 365 out of 1004 reviews
Rating 8 - Good. 340 out of 1004 reviews
Rating 6 - Okay. 149 out of 1004 reviews
Rating 4 - Poor. 85 out of 1004 reviews
Rating 2 - Terrible. 65 out of 1004 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Oana

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Very dirty hotel our bed was broken stinky carpets just avoid
Stayed 1 night in Apr 2025

10/10 Excellent

Neil

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to from the motorway and lovely walk into Lancaster good for dogs
Stayed 1 night in May 2025

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient as a stopover near the motorway, comfortable bed, hot shower. Advertised’Chinese all you can eat buffet’ was overpriced and very underwhelming. Lift was out of order (advised by staff). Plenty of parking. Good EV charging facilities nearby, though not on site. I did sleep well
Stayed 1 night in Apr 2025

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
As a lone traveller I felt incredibly safe, and although I only stayed for one night but from the moment I arrived I was welcomed by two young men well
Stayed 1 night in May 2025

8/10 Good

Christopher

Liked: Staff & service, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

jane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Glenn

Stayed 3 nights in Mar 2025

8/10 Good

Eddie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel and staff. Recommended.

The hotel was, generally, clean and tidy with plenty of parking. The restaurant was actually better than expected. However the staff were even better. When I informed them that I had lost my phone somewhere in the hotel, they went above and beyond all my expectations in helping me to try and find it. I would have no hesitation in recommending or staying again.
Stayed 1 night in Mar 2025

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here
Stayed 1 night in Apr 2025

2/10 Terrible

Scott

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I booked with myself My wife and 7 month old son They gave us a room on the 3rd floor with no elevator Explained to them that it wasn’t ideal and they refused to change our room And then they sent a travel cot to our room and the boy from reception that brought the cot to the room Explained to me the cot was broken and wouldn’t go up properly but if I jammed it agains the wall it would be fine Also the mattress inside didn’t fit Wen I refused to use it I was informed it was the last one they had Which was clearly a lie Then he turns up with a smaller one that was filthy With no covers etc Luckily enough I had brought some We also paid for dinner and breakfast Took them over 2 hours to send out food We waited another 30 mins for our desserts to be boxed to take to room as it was now 90 mins after my sons bedtime We waited n waited and ended up walking out As the guy came to our table 3 times Saying it’s just getting boxed up These people couldn’t run a bath Never mind run a restaurant Avoid this place
Stayed 1 night in Apr 2025

10/10 Excellent

Mj

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Awais

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2025

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The elevator was broken and the room we were given was right next to the stairs, therefore any time someone came into our corridor the door banged closed To be fair when i complained the reception staff were very helpful and changed our room without any fuss
Stayed 1 night in Apr 2025

2/10 Terrible

Muhammad

Disliked: Cleanliness, property conditions & facilities
Unfortunately the stay was a nightmare. The suprise did not exist in the room, that was embarrassing.
Stayed 2 nights in Apr 2025

6/10 Okay

Tom

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Decent service, hotel needs updating, avoid Spa

Good points: Good service by the staff, knowledgable, polite, prompt and friendly. The hotel is in a decent location to access the motorway. Bad points: The Spa/pool was filthy, in particular the changing rooms which had used towels left all over place, toilet paper all over the floor in the bathroom and just generally dirty, the sinks were disgusting. Needs to be regularly checked and cleaned. Hotel fixture and fittings now looking worn, from door handles to paintwork. Mould in the grouting in the bathroom. Requested a cot, which wasn’t there when we arrived, however staff promptly brought it over when asked.
Stayed 1 night in Apr 2025

10/10 Excellent

Sagaya Tresina

Stayed 2 nights in Apr 2025

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very friendly and helpful. The staff at breakfast time, were especially helpful as I have mobility issues. The breakfast was very enjoyable with lots of choice. The hotel is in an excellent location, close to the centre of Lancaster as well as on the lovely river side walk. We would definitely stay there again.
Stayed 3 nights in Apr 2025

10/10 Excellent

Sergio Alexander

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service
Only issue was a broken lift and myself and my children were on 3rd floor and no offer to help with bags. Other than that a nice hotel with very friendly staff.
Stayed 1 night in Apr 2025

6/10 Okay

Craig

Liked: Cleanliness, staff & service
Hotel was convenient for us we booked on day but found out on arrival the lift was broken so we had to take our luggage upstairs and our room was right at the end of a long corridor plus we booked a double room to find that 2 single beds were pushed together and no zip to keep together luckily we didn’t end up between the beds hahahaha
Stayed 1 night in Apr 2025

4/10 Poor

Colin

Stayed 6 nights in Apr 2025

2/10 Terrible

Gianni

Traveled with family
Disliked: Staff & service
Was all okay until the radiator in the room switched on full and wouldn’t turn off. Call reception and they said they would send someone to have a look but the person never turned up. Called again and they never picked up. Went to reception and asked for a new room and was told that wasn’t possible and someone would come to the room to have a look and will bring a fan. Again no one turned up. Went back to reception and again asked for a new room. They agreed and the room was fine with no issues. Unfortunately not a great night sleep for a long following drive.
Stayed 1 night in Apr 2025

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An enjoyable experience all tound
Stayed 4 nights in Apr 2025

4/10 Poor

Colin

Traveled with family
Disliked: Staff & service, room comfort
Lots of issues throughout the trip. Allocated a room directly above the Function room. You could hear every song, every word, everything. Until 12.30am. Then had to be up at 6am the next morning. Several phone calls made to front desk. Told it would finish at 11.30 - it was 12.30. Assured there was no function the next night - there was. Told they had no more rooms available and they were fully booked. However, I could go in their website and it showed availability. They reluctantly moved us the next day to a room away from the function room, which solved the problem of noise. Our biggest problem throughout the week, was the lift constantly being out of order. I’m registered disabled. I struggle with stairs. Not a problem when there’s a lift - a big problem when there’s not. Biggest problem was checking out this morning - from the 3rd floor, with a week’s worth of kit (including a lot of outdoor walking / kayaking kit from my husband!) No lift, and a lot of bags to carry down 2 flights of stairs. Then me to help down. We tried to get help from the front desk - no one answered the phone. No one was at the front desk for the whole half an hour it took to load the car up. A manager eventually turned up at 6.50am to enable us to check out. Not once did we manage to get a Disabled space out the front of the hotel due to the spaces being parked in by non badge holders. Sadly our special anniversary trip away, was tainted by the hotel.
Stayed 1 night in Apr 2025