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Holiday Inn Lancaster by IHG

3.5 star property

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Photo gallery for Holiday Inn Lancaster by IHG

Exterior
Property amenity
Lunch and dinner served
Indoor pool, sun loungers
Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
$131
includes taxes & fees
Apr 5 - Apr 6

Explore the area

View in a map
26 East Chestnut Street, Lancaster, PA, 17602
  • Place, Lancaster Marriott at Penn Square
    ‪6 min walk‬
  • Place, Central Market
    ‪6 min walk‬
  • Place, Lancaster County Convention Center
    ‪8 min walk‬
  • Airport, Harrisburg, PA (MDT-Harrisburg Intl.)
    ‪36 min drive‬

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About this property

Holiday Inn Lancaster by IHG

3.5-star hotel in Historic Downtown Lancaster
This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli, and self parking. Housekeeping is available on request.
Holiday Inn Lancaster by IHG offers 215 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Lancaster hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Holiday Inn Lancaster by IHG features an indoor pool and a 24-hour fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 3.5-star property offers access to a business center and 13 meeting rooms. Event facilities measuring 22000 square feet (2044 square meters) include conference space. This business-friendly hotel also offers a library, a terrace, and tour/ticket assistance. Parking is available onsite for a surcharge.

Holiday Inn Lancaster by IHG is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
The Imperial - This restaurant serves lunch and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (USD 15 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 7 to 20 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Imperial

Things to do

  • 24-hour gym
  • Indoor pool
  • Library

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 13 meeting rooms
  • 22,000 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 10 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 7 to 20 per person
  • Covered self parking fee: USD 15 per night (in/out privileges)
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Lancaster
Holiday Inn Lancaster
Lancaster By Ihg Lancaster
Holiday Inn Lancaster by IHG Hotel
Holiday Inn Lancaster an IHG Hotel
Holiday Inn Lancaster by IHG Lancaster
Holiday Inn Lancaster by IHG Hotel Lancaster

Holiday Inn Lancaster by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 507 out of 1000 reviews
Rating 8 - Good. 269 out of 1000 reviews
Rating 6 - Okay. 130 out of 1000 reviews
Rating 4 - Poor. 54 out of 1000 reviews
Rating 2 - Terrible. 40 out of 1000 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jillian

Stayed 1 night in Dec 2025

2/10 Terrible

Dana

Stayed 2 nights in Dec 2025

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities
Very friendly staff, nice pool, free coffee in the morning at the buffet, which looked lovely. It would be worth the price to get it for less when you book your room. Or pay $15. Great location
Stayed 1 night in Dec 2025

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was excellent!!
Stayed 4 nights in Dec 2025

10/10 Excellent

Ronnie

Liked: Cleanliness, amenities, property conditions & facilities
Yes...great service..great location
Stayed 1 night in Dec 2025

10/10 Excellent

Adam

Stayed 2 nights in Dec 2025

10/10 Excellent

Robert

Stayed 2 nights in Dec 2025

10/10 Excellent

Rhea

Traveled with group
Liked: Cleanliness, staff & service, amenities
The room was exceptionally clean, staff was more than friendly, excellent service
Stayed 1 night in Dec 2025

10/10 Excellent

Domingo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, clean and centrally located.
Stayed 1 night in Aug 2025

8/10 Good

Brianna

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was great, location was great. All the hotel employees were very friendly and helpful. Only downside was the kids running up and down the hall screaming until late.
Stayed 1 night in Dec 2025

10/10 Excellent

Omar

Stayed 2 nights in Dec 2025

4/10 Poor

Jeffrey

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The toilet was leaking and the tub didn’t drain. Lots of children/teens running around, banging on doors, and playing music during quiet hours. Information on parking was not clear. Maintenance was more helpful than front desk with basic information (not regarding the tub or sink).
Stayed 1 night in Dec 2025

10/10 Excellent

Daniel

Stayed 1 night in Dec 2025

10/10 Excellent

Bryan

Liked: Cleanliness, amenities, property conditions & facilities
Great location with a friendly staff. Restaurant is excellent. Breakfast was fine. Overall a good experience.
Stayed 1 night in Dec 2025

10/10 Excellent

Joyce

Stayed 2 nights in Nov 2025

8/10 Good

Becky

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very friendly and helpful. The room was clean except for the carpet. There was like a pasta sauce spill next to the bed. No fans in the bathroom can make a very unpleasant stay. They should offer room spray if no fans are a option. Breakfast was great.
Stayed 1 night in Nov 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Tehe perfect ride !
Stayed 1 night in Nov 2025

10/10 Excellent

Tiffany

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff
Stayed 1 night in Nov 2025

10/10 Excellent

Mary

Stayed 2 nights in Nov 2025

8/10 Good

William

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
On the first day of our stay, we came back after being out all day to an unmade room bed were not made towels were on the floor. Floor was wet near air conditioning heating unit.
Stayed 2 nights in Nov 2025

10/10 Excellent

Elena, Pittsburgh

Liked: Cleanliness, property conditions & facilities
Friendly staff. Clean. Easy stay for less than 24hrs. Great location in heart of historic Lancaster. We plan to come back.
Stayed 1 night in Nov 2025

6/10 Okay

Nyah

Cleaning staff came in
Stayed 2 nights in Nov 2025

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and comfortable; Staff were kind and accommodating!
Stayed 4 nights in Nov 2025

10/10 Excellent

Kristin

Liked: Cleanliness, property conditions & facilities
very clean and the restaurant connected to the hotel was excellent.
Stayed 2 nights in Oct 2025

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was in an awesome location!
Stayed 1 night in Nov 2025