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Holiday Inn Lancaster by IHG

3.5 star property

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Photo gallery for Holiday Inn Lancaster by IHG

Terrace/patio
Exterior
Exterior
Exterior
Interior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Pet friendly

Explore the area

Map
26 East Chestnut Street, Lancaster, PA, 17602
  • Lancaster Marriott at Penn Square
    ‪6 min walk‬
  • Lancaster County Convention Center
    ‪7 min walk‬
  • Franklin & Marshall College
    ‪19 min walk‬
  • Harrisburg, PA (MDT-Harrisburg Intl.)
    ‪40 min drive‬

Room options

View all photos for Standard Room

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Comm, Roll-In Shower)

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible (Comm, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Comm, Mobil, Accessible Tub)

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible (Comm, Mobil, Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Comm, Roll-In Shower)

Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed, Accessible (Comm, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Comm, Mobil, Roll-In Shower)

Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Accessible (Comm, Mobil, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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4.4 out of 5, Excellent, (1007)
The price is $199
per night
$220 total
includes taxes & fees
Apr 1 - Apr 2
Lancaster Marriott at Penn Square

About this property

Holiday Inn Lancaster by IHG

3.5-star hotel in Historic Downtown Lancaster
This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli, and self parking. Housekeeping is available on request.
Holiday Inn Lancaster by IHG offers 215 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Lancaster hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Holiday Inn Lancaster by IHG features an indoor pool and a 24-hour fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 3.5-star property offers access to a business center and 13 meeting rooms. Event facilities measuring 22000 square feet (2044 square meters) include conference space. This business-friendly hotel also offers a library, a terrace, and tour/ticket assistance. Parking is available onsite for a surcharge.

Holiday Inn Lancaster by IHG is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
The Imperial - This restaurant serves lunch and dinner.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (USD 15 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 7 to 20 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Imperial

Things to do

  • 24-hour gym
  • Indoor pool
  • Library

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 13 meeting rooms
  • 22,000 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 10 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 7 to 20 per person
  • Covered self parking fee: USD 15 per night (in/out privileges)
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Lancaster
Holiday Inn Lancaster
Lancaster By Ihg Lancaster
Holiday Inn Lancaster by IHG Hotel
Holiday Inn Lancaster an IHG Hotel
Holiday Inn Lancaster by IHG Lancaster
Holiday Inn Lancaster by IHG Hotel Lancaster

Holiday Inn Lancaster by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 449 out of 922 reviews
Rating 8 - Good. 272 out of 922 reviews
Rating 6 - Okay. 112 out of 922 reviews
Rating 4 - Poor. 52 out of 922 reviews
Rating 2 - Terrible. 37 out of 922 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and convenient stay!
Stayed 2 nights in Dec 2024

10/10 Excellent

Jay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area.
Stayed 2 nights in Dec 2024

10/10 Excellent

Todd

Stayed 2 nights in Nov 2024

10/10 Excellent

Bryan

Stayed 1 night in Nov 2024

10/10 Excellent

Kenneth

Traveled with partner
Bedroom was not quite clean and some of the accessories were lacking. For example, the soap/lotion/shampoo dispenser are put in hard to reach locations.
Stayed 1 night in Dec 2024

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

6/10 Okay

Karen

Stayed 2 nights in Dec 2024

10/10 Excellent

Daniel

Stayed 4 nights in Nov 2024

10/10 Excellent

PJ

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice king room, but it’s noisy from downtown street noise and very busy here. I’d pick a different area to stay if you’re able too.
Stayed 1 night in Dec 2024

10/10 Excellent

Ashish

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice. Walking distance from Centre. Imperial hotel mistook our advance order for take away and did not let us sit initially, then shifted my family on the bar tables, then manager said we cannot sit at bar but offered us a table finally. Bad experience.
Stayed 1 night in Nov 2024

10/10 Excellent

Rogie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Jasmine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jamal was very helpful from start to check out
Stayed 1 night in Nov 2024

6/10 Okay

Dorothy

Stayed 1 night in Nov 2024

6/10 Okay

Michael

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
My room had a shower that didn't drain. The whole floor smell like weed. Plenty of noise throughout the night. No breakfast buffet and didn't like the service
Stayed 3 nights in Nov 2024

10/10 Excellent

Ursula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip
Hotel was nice, clean and comfortable. Staff were very friendly- would stay again
Stayed 3 nights in Nov 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

wyllis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Nov 2024

8/10 Good

Laurence

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The iron did not seem to function well when I tried to add water for steam which was a little frustrating and when I tried to speak to someone about it, they seemed disinterested in solving the issue. Otherwise, the hotel was nice, clean and comfortable.
Stayed 4 nights in Nov 2024

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

peter, Charlottenlund

Liked: Cleanliness
Ok
Stayed 4 nights in Nov 2024

10/10 Excellent

Jimmy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good one.
Stayed 1 night in Oct 2024

8/10 Good

tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Theodore

Traveled with partner
Liked: Cleanliness, staff & service
Overall the hotel stay was as average as you get. I was not terribly impressed. The Imperial was very good as far as a breakfast accommodation but the added to the room for it was almost the same price as walk in dining so that gets a “meh” as well. The room was a bit small and cramped, the tub didn’t drain right, the mini fridge wasn’t cold, and the coffee in the room for two had 1 cup and three decaf kcups. Any one of these things is not a big deal but together it adds up to a very unimpressive stay that’s slightly overpriced for what you get. I wouldn’t NOT stay there again, but I’ll definitely seek alternatives next trip to Lancaster before going with the again.
Stayed 2 nights in Nov 2024

10/10 Excellent

leo

Stayed 2 nights in Nov 2024