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Causeway Bay Hotel

3.0 star property

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Photo gallery for Causeway Bay Hotel

Bar (on property)
Deluxe Room, 1 King Bed | In-room safe, desk, laptop workspace, iron/ironing board
Lobby sitting area
Billiards
Courtyard

Reviews

6.4 out of 10

Popular amenities

  • Room service
  • Housekeeping
  • Pet friendly
  • Laundry
  • Parking included
  • 24/7 front desk
$74
includes taxes & fees
Sep 11 - Sep 12

Explore the area

View in a map
6820 S Cedar St, Lansing, MI, 48911
  • Michigan State University
    ‪9 min drive‬
  • Potter Park Zoo
    ‪10 min drive‬
  • Lansing Center
    ‪10 min drive‬
  • Lansing, MI (LAN-Capital Region Intl.)
    ‪17 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 2 Queen Beds

  • 676 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 1 King Bed

  • 676 sq ft
  • Sleeps 4
  • 1 King Bed

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About this property

Causeway Bay Hotel

3-star Lansing hotel with free in-room WiFi
Along with a 24-hour business center, this smoke-free hotel has a conference center and a business center. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, concierge services, and laundry facilities.
Causeway Bay Hotel offers 300 accommodations with safes and coffee/tea makers. 40-inch LCD televisions come with premium digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
A computer station is located on site and wireless Internet access is complimentary. Business-related amenities at this 3-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 3000 square feet (279 square meters) include a conference center. This family-friendly hotel also offers a vending machine, an arcade/game room, and a garden. Concierge services and wedding services can be provided. Complimentary self parking is available on site.

Causeway Bay Hotel is a smoke-free property.

Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Piano

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (3,000 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:30 AM
Early check-in subject to availability
Early check-in fee: USD 50.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 60 per pet, per stay (maximum USD 50 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.00 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 60 per pet, per stay (maximum USD 50 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 10.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Best Western Lansing
Best Western Plus Lansing
Best Western Plus Lansing Hotel
Lansing Best Western
Causeway Bay Hotel Lansing
Causeway Bay Hotel
Causeway Bay Lansing
Causeway Bay
Causeway Bay Hotel Hotel
Causeway Bay Hotel Lansing
Causeway Bay Hotel Hotel Lansing

Causeway Bay Hotel Reviews

Reviews

6.4
Rating 10 - Excellent. 196 out of 1000 reviews
Rating 8 - Good. 295 out of 1000 reviews
Rating 6 - Okay. 195 out of 1000 reviews
Rating 4 - Poor. 134 out of 1000 reviews
Rating 2 - Terrible. 180 out of 1000 reviews

7.0/10

Cleanliness

7.0/10

Staff & service

5.2/10

Amenities

6.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great place Amazing staff! The rooms were quite big and nicely set up and decorated. By far the most comfortable, spacious, and over all nicest hotel iv stayed in so far! The lobby was super cool with gardens to walk through, elevators, the whole building is very nicely decorated and yeah just amazing rooms!!!
Stayed 2 nights in May 2025

2/10 Terrible

Delmar

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay from Hell

They don't have housekeeping, pool and hot tub closed, lounge closed, restaurant closed. Bed bugs found in room, hotel staff witnessed them and acknowledged they know about the problem. Key card machine broke, you need hotel employee to let you in your room. Price quoted by Hotels.com was not honored, hotel claim price put in their systems was done so by Hotels.com and nothing they could do to change it. Web site shows a beautiful facility yet everything is broke or closed and don't know why Hotels.com would advertise and use them. Hotel refused to give refund, obviously will never go back to this hotel and never trust Hotels.com going forward for my travel plans. Was in town for a big event, many other area hotels sold out and ended up paying triple the amount quoted by Hotels.com. No direct phone number found to speak to a Hotels.com employee to help resolve issue. Have never seen anything like this before in all my years of travel. Shame, shame on Causeway Bay Hotel and even more so to Hotels.com who recommended them and continues to do so. Be aware folks, look for other reviews which I found after the fact. Hotel employee admitted they have bed bugs and most of the few quests they have are homeless. I feel for these people but nobody should be staying here. Lobby is beautiful, only thing in the hotel that is.
Stayed 2 nights in May 2025

4/10 Poor

nathaniel

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Johnny

Business traveler
Liked: Room comfort
Disliked: Cleanliness

Bait & Switch

Hotel was under staffed and none of the amenities as advertised were open or available for use. The pool was closed. The restaurant was closed. There was no internet access or cable TV. Also beeare they do not offer refunds once you book a room. This was a classic bait and switch scheme.
Stayed 1 night in May 2025

2/10 Terrible

Heather

Stayed 2 nights in May 2025

2/10 Terrible

Kenneth

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel should be closed for its own good, property should be converted into a strip mall. Hotel was dirty, unsanitary, there were stains around toilet, hard to flush, tub had residue, tv remote was missing battery cover, bed sheets had hair, moldy ceilings and smelly rugs, which may have activated my allergies, loose panels/trim, parking was inconvenient, no bottled water offered and no restaurant or store on site..such a waste of a large space..
Stayed 2 nights in May 2025

4/10 Poor

Michael

Disliked: Staff & service, property conditions & facilities
Not worth the $$
Stayed 1 night in Apr 2025

4/10 Poor

Dia

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Book somewhere else if you can!!!! This place was really run-down and it's not like the pictures! The pool and amenities were not available due to "maintenance". No breakfast, there is only one way in and out in - which is at the front and the worker inconveniently placed my family and I at the very last room. I know for a fact there was not 584 booked rooms so why did we have to be placed so inconveniently especially when we booked weeks in advance. Bedding had stains and leather seat in the room was peeling badly. Water pressure in the bathroom faucet was weak and leaked out at the base. Shower curtain was stained and tub looked dirty. Just save yourself the money and book somewhere else!
Stayed 2 nights in May 2025

4/10 Poor

Alex

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was filthy old, the bed was old ol furniture looks like 100 years old the bathroom looks and feels sticky. They need a lot of work on the property.
Stayed 2 nights in May 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

Even on a busy MSU graduation weekend, we had a very quiet stay and saw only a few other guests. This must have been a fun place for conventions pre-Covid before companies discovered they could do seminars on Zoom. It was sad to see the empty meeting rooms and lounge. Our room was clean. The bed was very comfortable. Everything worked like it should. There were just some superficial things that were well worn, like some of the carpets, and the parking lots were a bit rough. The neighborhood was ok with several fast food and other options within a 5 or 10 minute drive. Overall, it was a pretty good value for the price.
Stayed 3 nights in May 2025

6/10 Okay

janice

Traveled with partner
Disliked: Amenities
Wasn't the cleanest, no restaurant, but quiet and able to rest.
Stayed 1 night in May 2025

2/10 Terrible

Billy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool and gym was closed ..no breakfast...the rooms were not clean...restaurants and bars was closed
Stayed 1 night in May 2025

2/10 Terrible

Melissa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t waste your money.

If I could give 0 stars I would. Do not waste your money. This is the worst hotel I’ve ever stayed at. If I had had another option I would have taken it.
Stayed 1 night in May 2025

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The photos are very misleading

How is this place rated 3 stars? You can see from the bones of it that it was probably a desirable location for business conferences 20 years ago. The accents and furniture and carpets are worn. There's a photo in the listings with a nice fireplace and a couple of easy chairs surrounding it. That's still here, but the carpet all around that area is worn to the floor. It's seen better days for sure. There's a layer of dirt and grime that doesn't look like it's ever coming out. Checking in, the attendant was nice enough. I won't say anything bad about him. He's clearly a young person just trying to get himself through school. However, the process wasn't very fast enough though we did the reservation ahead of time. I chalk it up to antiqued technology. From there, things only got worse. The pool is out of order and so are some of the other facilities. Also, the cable TV doesn't work either. The elevator is difficult to get to and sounds like it's about to send you plummeting to your death. A smell of cat urine is present in various places throughout. Our room was on the 5th floor. It's felt mostly abandoned. Our room - 524 - took multiple attempts to open using the provided key cards. Outside of the beds being super comfy and new, the rest of the room wasn't great. The shower was okay but tub was grungy. The sink leaked all over the floor onto your feet. The carpets were stained and all of the lights were unplugged. We didn't enjoy our stay.
Stayed 1 night in May 2025

6/10 Okay

SOURAV

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Amenities lines up with cheap hotel. The carpet in the hallway smells foul
Stayed 1 night in May 2025

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The Room was good, I was the only guest on the 5th floor of executive suites of 85 rooms. Very Quiet. That was the best part of my stay. They mostly have people who live their all the time on other floors. The Restaurant and pool are no longer open. The area around the hotel may feel unsafe to some people. Parking lot is dark and remote from front door. Price was too high for not having any amenities.
Stayed 5 nights in Apr 2025

2/10 Terrible

Desiree

I would never go back there again very unsafe.
Stayed 1 night in Apr 2025

6/10 Okay

John

Stayed 2 nights in Apr 2025

6/10 Okay

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities

Disappointed

This Hotel is definitely NOT what it used to be. I stayed at tgis Hotel several years ago and had a GREAT experience. Not so much this time. The associate at the front desk wasn't very friendly- didnt smile once. The room wasnt clean. There was a yellow rubber band on the floor and 2 fake finger nails so I KNOW the room wasn't efficiently cleaned. The pool and gym were BOTH out of service and there was NO breakfast! Thats one reason I chose this Hotel was because of the amazing breakfast they had the last time I stayed. On the plus side- the sheets and towels were clean and the shower head and water pressure were amazing! I WISH i wouldve taken pictures.
Stayed 1 night in Apr 2025

6/10 Okay

Charles

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Gives you a place to sleep at night, can't complain too much. Parking had been confusing since the lot isn't attached to the building itself, but the staff had been super friendly and helped guide me to it. None of the amenities were available, as others have stated, so I can't speak on how they were. The location itself is nice, being walking distance for what I'd been going to, and not far from gas stations and food. I wouldn't recommend it to many, but I'd potentially stay there again.
Stayed 2 nights in Mar 2025

2/10 Terrible

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

Horrible stay

Stayed 1 night in Mar 2025

4/10 Poor

Domingo

Hotel needs to be fixed or closed down.

The hotel is run down and old the ground were unkept, and the room was dirty, and had sugar and cream but no coffee. There was a desk but no chair, two of the five light bulbs in the bathroom were burned out, the matrix was lumpy, and it contributed to me being laid up in pain the next day at home.
Stayed 1 night in Mar 2025

2/10 Terrible

Johnny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

4/10 Poor

Jared

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Bill

Disliked: Staff & service

Bad business!

When I came to check in nobody was there to check me in! I waited over 20 minutes and saw a paper on the ledge that said no cable tv, no restaurant, no pool, no bar, all are closed until further notice!
Stayed 1 night in Dec 2024