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Holiday Inn Express Hotel & Suites Charlotte by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Charlotte by IHG

Exterior
Standard Room, 1 King Bed with Sofa bed | In-room safe, desk, laptop workspace, iron/ironing board
Exterior
In-room safe, desk, laptop workspace, iron/ironing board
Indoor pool

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Pool
  • Housekeeping
  • Gym
  • Laundry
  • Air conditioning

Explore the area

Map
500 Meijer St, Charlotte, MI, 48813
  • Maple Brook Golf Club
    ‪4 min drive‬
  • The Country Mill
    ‪12 min drive‬
  • Michigan State University
    ‪26 min drive‬
  • Lansing, MI (LAN-Capital Region Intl.)
    ‪28 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Jetted Tub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed with Sofa bed, Jetted Tub

  • 323 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds

  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications Accessible)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Communications Accessible)

  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Comms Accessible. Roll-In Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Accessible (Comms Accessible. Roll-In Shower)

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed with Sofa bed

  • 323 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications Accessible)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communications Accessible)

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications Accessible)

Standard Room, 1 King Bed, Accessible (Communications Accessible) | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communications Accessible)

  • 323 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications Accessible)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Communications Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Extra Floor Space)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Accessible (Extra Floor Space)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications Accessible)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communications Accessible)

  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express Hotel & Suites Charlotte by IHG

Charlotte hotel with in-room kitchenettes
Along with an indoor pool, this smoke-free hotel has a fitness center and a business center. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a meeting room, laundry facilities, and a 24-hour front desk.
Holiday Inn Express Hotel & Suites Charlotte by IHG offers 67 air-conditioned accommodations with safes and complimentary newspapers. Premium cable television is provided. Kitchenettes offer refrigerators, microwaves, and coffee/tea makers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Holiday Inn Express Hotel & Suites Charlotte by IHG features an indoor pool and a fitness center. Public areas are equipped with complimentary wireless Internet access. Business-related amenities consist of a business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, multilingual staff, and complimentary newspapers in the lobby. Complimentary self parking is available on site.

Holiday Inn Express Hotel & Suites Charlotte by IHG is a smoke-free property.

A complimentary on-the-go breakfast is served on weekdays between 6:00 AM and 9:30 AM and on weekends between 6:00 AM and 10:00 AM.
Room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available 6:00 AM to 9:30 AM on weekdays and 6:00 AM to 10:00 AM on weekends

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from October 22 2024 to October 22 2025 (completion date subject to change). The following areas are affected:
  • Hallway
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Charlotte
Holiday Inn Express Hotel Charlotte
Holiday Inn Express Hotel Suites Charlotte
Holiday Inn Express Hotel Suites Charlotte by IHG
Holiday Inn Express Hotel Suites Charlotte an IHG Hotel
Holiday Inn Express Hotel & Suites Charlotte by IHG Hotel
"Holiday Inn Express Hotel Suites Charlotte an IHG Hotel"
Holiday Inn Express Hotel & Suites Charlotte by IHG Charlotte

Holiday Inn Express Hotel & Suites Charlotte by IHG Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 243 out of 532 reviews
Rating 8 - Good. 153 out of 532 reviews
Rating 6 - Okay. 59 out of 532 reviews
Rating 4 - Poor. 47 out of 532 reviews
Rating 2 - Terrible. 30 out of 532 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Guang

Stayed 1 night in Dec 2024

10/10 Excellent

Annette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a pleasant , convenient hotel while visiting family
Stayed 1 night in Nov 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Dottie

It is out dated carpet is dirty musty smell and needs paint touch ups on the corners. Mostly just professional carpet cleaning would do wonders staff friendly and breakfast good
Stayed 1 night in Nov 2024

6/10 Okay

Tristan

Traveled with family
Disliked: Amenities
The hotel is very outdated. Some parts were clean, some were not. Never could find the person at the front desk for help.
Stayed 1 night in Oct 2024

4/10 Poor

Dawn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Richard

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room next to me was being renovated along with outside no One said anything when i registration
Stayed 1 night in Oct 2024

8/10 Good

Monika

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay!
Stayed 2 nights in Sep 2024

8/10 Good

Catherine

Liked: Staff & service, room comfort
Very disappointed when we got to the hotel there was no king rooms available, which we reserved
Stayed 1 night in Oct 2024

2/10 Terrible

Carlos

Stayed 2 nights in Sep 2024

6/10 Okay

Alex

Just average, nothing impressive.
Stayed 1 night in Sep 2024

6/10 Okay

Thomas

Business traveler
Liked: Cleanliness, staff & service
Light over sink did not work. I asked the desk to get it fixed. 24 hours later, not fixed. No oven one day so we had no hot breakfast.
Stayed 2 nights in Aug 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Disappointed
Wish we had researched before booking but we were told the hotel is scheduled for renovations and it is in poor shape. The bathroom did not have a fan and the musty smell was not inviting. The exterior looked ok but deceiving. The mattress was comfortable and the limited staff members were friendly and did not complain but I feel they are probably overworked.
Stayed 1 night in Aug 2024

10/10 Excellent

Vicki

Business traveler
Very nice day we will be back next year
Stayed 1 night in Aug 2024

2/10 Terrible

Yayaa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NEVER AGAIN. GO SOMEWHERE ELSE. the beds are stained , it smells & horrible customer service
Stayed 1 night in Aug 2024

4/10 Poor

Betsy

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It appeared that renovations were taking place which is good because this hotel is extremely outdated.
Stayed 1 night in May 2024

10/10 Excellent

Colleen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff upon check-in were awesome, we had a great conversation before being given keys to our room, already starting with a great taste in our mouth! We spent the evening away from the hotel, but upon return, the beds were super comfortable- the cable selection was great allowing us to watch the Olympics, And the breakfast selections were good…but the sweetie running it made it great! Only negative would be pancakes vs waffles. The pancakes aren’t very good, unfortunately, and I don’t eat eggs, but waffles would be a solid replacement!!
Stayed 1 night in Jul 2024

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was well trained, and they helped us several times during our visit.
Stayed 2 nights in Jul 2024

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly. The daily breakfast was great. Something different each day, plus lots of choices. The bed and pillows were very comfortable. I will definitely stay there again.
Stayed 4 nights in Jul 2024

8/10 Good

Roger

Traveled with partner
Liked: Staff & service
Definitely needs some upgrading
Stayed 1 night in Jun 2024

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked how friendly the receptionist was at the front desk. I liked that there was cold water as soon as you walked in. I did not like the breakfast food was picked over and less options to eat after 9 am when breakfast was suppose to be served till 10 am. I think they should of refilled eggs and sausage.
Stayed 1 night in Jun 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Paul

Stayed 1 night in Jun 2024

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely worth it!
Breakfast was good. Pancakes, bacon, turkey sausage, oatmeal, hot cinnamon rolls, cereal. Needs updating but they are in the process of renovating. Service was incredible!
Stayed 1 night in Jun 2024