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Quality Inn University

2.5 star property

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Photo gallery for Quality Inn University

Interior
Bar (on property)
Lobby
Standard Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace
Free daily buffet breakfast

Reviews

6.8 out of 10

Popular amenities

  • Pet friendly
  • Housekeeping
  • Gym
  • Free WiFi
$70
includes taxes & fees
Nov 9 - Nov 10

Explore the area

View in a map
3121 E Grand River Ave, Lansing, MI, 48912
  • Place, Eastwood Towne Center
    ‪2 min drive‬
  • Place, Michigan State University
    ‪3 min drive‬
  • Place, Lansing Center
    ‪5 min drive‬
  • Airport, Lansing, MI (LAN-Capital Region Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking

  • 258 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible, Non Smoking

  • 264 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Non Smoking

  • 264 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn University

Lansing hotel with 1 indoor pools, connected to the convention center
This hotel features an indoor pool, a fitness center, and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.
Quality Inn University offers 105 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a waterslide, an indoor pool, and a fitness center.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

In addition to an indoor pool, Quality Inn University provides a waterslide and a fitness center. A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 3400 square feet (316 square meters) include conference space. This family-friendly hotel also offers a vending machine, an arcade/game room, and coffee/tea in a common area. Onsite self parking is complimentary.
Guests are offered a complimentary buffet breakfast each morning.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Indoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 3,400 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Banquet hall

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 50-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per accommodation, per stay, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 35 per accommodation, per stay
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: USD 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Quality Inn University Lansing
Quality University Lansing
University Quality Inn
Quality Inn University
Quality University
Quality Inn University Hotel
Quality Inn University Lansing
Quality Inn University Hotel Lansing

Quality Inn University Reviews

Reviews

6.8
Rating 10 - Excellent. 70 out of 216 reviews
Rating 8 - Good. 38 out of 216 reviews
Rating 6 - Okay. 38 out of 216 reviews
Rating 4 - Poor. 29 out of 216 reviews
Rating 2 - Terrible. 41 out of 216 reviews

6.6/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Sean

Traveled with family
Disliked: Property conditions & facilities

Will not stay again at any Quality Inn.

Hotel is old and run down. Amenities like shampoo and conditioner in shower was empty on arrival and never refilled with each days Room cleaning. Tv in room only had 6 channels that worked took a full day to correct this after informing them of the inconvenience. Offered us a different room so we packed up and moved for the last 12 hours of our stay. The owners need to invest in their business.
Stayed 2 nights in Jul 2025

2/10 Terrible

Ryan

Stayed 1 night in Jul 2025

6/10 Okay

Esther

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The staff were nice and helpful. Our biggest concern was the roaches. That negated anything positive that we experienced. The pool is large and lots of activities there.
Stayed 1 night in Jul 2025

10/10 Excellent

Lola

Stayed 1 night in Jun 2025

10/10 Excellent

Francisca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast and staff amazing
Stayed 1 night in Jul 2025

8/10 Good

Anna

Liked: Staff & service
Disliked: Property conditions & facilities
Property requires renovation and room was not very clean. Staff was nice
Stayed 1 night in Jul 2025

2/10 Terrible

Elizabeth, Lansing

Stayed 1 night in Jul 2025

2/10 Terrible

Elizabeth, Lansing

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I think this place is Shady . Staff unprofessional, Overcharged, ripp off. Horrible experience, with their billing practices. If I could leave minus stars as a review, I would. I definitely do not recommend this place.
Stayed 1 night in Jul 2025

4/10 Poor

Kemari

Disliked: Room comfort
Stayed 4 nights in Jun 2025

6/10 Okay

Ruby

Liked: Cleanliness, staff & service, room comfort

New management !

I’ve been staying at this hotel for years because I have family in Lansing ! I noticed it’s under new management based off of the staff the other owners staff were verbal and friendly just made you feel welcome ! I was just there weekend before last and I’m spending this weekend there but I’m sorry I’m going to give another hotel a try !
Stayed 1 night in Jun 2025

10/10 Excellent

Muriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast
Stayed 1 night in Jun 2025

8/10 Good

Chris

Stayed 1 night in Jun 2025

8/10 Good

BARBARA

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Steven

Stayed 1 night in Mar 2025

10/10 Excellent

judy

Liked: Cleanliness, amenities, property conditions & facilities
pool area with games is awesome place to relax
Stayed 1 night in Jun 2025

4/10 Poor

Joshua

Disliked: Staff & service, property conditions & facilities, room comfort
Never got my sheets changed, I had loose faucet handles, and a rusty towel rack, overall very upset and disappointed
Stayed 2 nights in Jun 2025

4/10 Poor

Ricardo

Business traveler
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

No way to rest.

Bugs crawling on the floor. Could not sleep.
Stayed 1 night in Jun 2025

2/10 Terrible

shelly

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is in major need of cleaning and repairs. Doors & furniture bit up by animals. Hair every where. Loud and will never stay again.
Stayed 6 nights in Jun 2025

8/10 Good

Jacob

Stayed 1 night in Jun 2025

4/10 Poor

Misty

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Ruby

Liked: Room comfort
Disliked: Staff & service
There were what appeared to be drug addicts hanging in the parking lot and this place is different than what it used to be I’ve stayed here often! Not sure if I’ll be coming back !
Stayed 1 night in May 2025

6/10 Okay

Tiffany

It was an okay hotel. A little small and a little dirty
Stayed 1 night in Jun 2025

2/10 Terrible

Elizabeth

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
CAUTION Dirty, dingy, no elevator. Roof leaking. Pillow had mascara prints. Walked in and left.
Stayed 5 nights in May 2025

6/10 Okay

Ruby

Traveled with family

Okay stay !

I’ve stayed at this hotel several times and I can honestly say I could tell it was under new management ! I stayed in an accessible room only thing I didn’t like was the toilet paper sitting on the back of the toilet which is the same height as the toilet seat !
Stayed 2 nights in May 2025

2/10 Terrible

Brittany

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside of the hotel is extremely run down and lacking in curb appeal. The inside isn’t any better. The room had a 1” gap under the dented beat up door allowing any and all noise to sound like it was right inside your room. You can hear every noise coming from the pool and the air hockey table. It did quiet down by 10pm each night, but I would never stay here again
Stayed 5 nights in May 2025