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Quality Inn University

2.5 star property

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Photo gallery for Quality Inn University

Interior
Standard Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace
Exterior
Lobby
Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Reviews

6.6 out of 10

Popular amenities

  • Pet friendly
  • Housekeeping
  • Gym
  • 24/7 front desk

Explore the area

Map
3121 E Grand River Ave, Lansing, MI, 48912
  • Eastwood Towne Center
    ‪2 min drive‬
  • Michigan State University
    ‪3 min drive‬
  • Lansing Center
    ‪5 min drive‬
  • Lansing, MI (LAN-Capital Region Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Non Smoking

  • 264 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible, Non Smoking

  • 264 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking

  • 258 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Quality Inn University

Lansing hotel with 1 indoor pools, connected to the convention center
This hotel features an indoor pool, a fitness center, and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.
Quality Inn University offers 105 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a waterslide, an indoor pool, and a fitness center.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

In addition to an indoor pool, Quality Inn University provides a waterslide and a fitness center. A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 3400 square feet (316 square meters) include conference space. This family-friendly hotel also offers a vending machine, an arcade/game room, and coffee/tea in a common area. Onsite self parking is complimentary.
Guests are offered a complimentary buffet breakfast each morning.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Indoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 3,400 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Banquet hall

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 50-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per accommodation, per stay, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 35 per accommodation, per stay
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: USD 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Quality Inn University Lansing
Quality University Lansing
University Quality Inn
Quality Inn University
Quality University
Quality Inn University Hotel
Quality Inn University Lansing
Quality Inn University Hotel Lansing

Quality Inn University Reviews

Reviews

6.6
Rating 10 - Excellent. 41 out of 135 reviews
Rating 8 - Good. 28 out of 135 reviews
Rating 6 - Okay. 22 out of 135 reviews
Rating 4 - Poor. 15 out of 135 reviews
Rating 2 - Terrible. 29 out of 135 reviews

6.4/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

danielle

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would not recommend at all

Had to wait over twenty minutes to checkin because nobody was at the counter and couldnt find anyone. Asked for towels for the kids to dry off at the pool, the person said there wasnt any left. The entire place is run down chipped floors, ceiling bowing all over the place, stains on the bed, stains on the lights. Room was about 76 degrees, tried to turn the air on and set it at 70 but only heat came on. Pillows were super low grade and bunchy. Room smelled of pot and was musty all at the same time. The only thing that was decent was the pool. It said it was remodeled late last year but they were half attempts at covering up the lack of upkeep. People were out in the "hangout" area and instead of letting people know they had to go to their rooms, they simply just shut the lights out on everyone.
Stayed 1 night in Mar 2025

10/10 Excellent

Kelsie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in. Nice room. Big pool. Great value for the price.
Stayed 1 night in Mar 2025

10/10 Excellent

Gary

Stayed 1 night in Mar 2025

8/10 Good

Tommie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Tina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was great for the kids except there were never towels at the pool where it was designated to be. The breakfast provided was great!! Loved how much space there was around the pool and dining area!!!! Front desk was very nice and helpful
Stayed 2 nights in Feb 2025

10/10 Excellent

Dacoda

Stayed 1 night in Jan 2025

2/10 Terrible

Kelly

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very run down, dirty, lots of noise and fighting
Stayed 2 nights in Feb 2025

4/10 Poor

Carl

Disliked: Room comfort

Not my cup of tea

Tell about 12am kidsyelling and screaming and pounding and stumping then after that it was the adults turn to have there fun you could smell weed and we was close to front desk so they had to of knew pounding on doors and doors slamming all through the night yelling and im shure fighting
Stayed 1 night in Feb 2025

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to freeway
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service

Just ok is not ok

This hotel was just ok. The hotel is older and the room has had some recent updates and was clean but the pool area was tired looking and not inviting. There was no hot water in the room. It was lukewarm at best (both evening and morning). There was no thermostat control in my room, nor an exterior window and no fan in the bathroom, which made the air in the room feel thick. The walls are thin and one of the adjacent rooms had their tv blaring a good hour or more after I tried to go to sleep. Breakfast was decent. Unless I cannot find any other decent place to stay in the area, I wont be back.
Stayed 1 night in Feb 2025

10/10 Excellent

BRIAN, Lakewood

Stayed 1 night in Feb 2025

10/10 Excellent

Sue

Stayed 2 nights in Feb 2025

2/10 Terrible

Brendan

Disliked: Cleanliness, property conditions & facilities, room comfort

Wont be staying here again

Will not be staying here again. Probably in one of the worst areas of Lansing please please please if you're reading this go to a different hotel. It was so bad I had to cancel my reservation early and go to Country Inn and Suites in Lansing, they were great!
Stayed 1 night in Feb 2025

8/10 Good

Harold O

Stayed 1 night in Nov 2024

10/10 Excellent

Harold O

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Not on bus route
Stayed 1 night in Jan 2025

6/10 Okay

Brady

Traveled with family
Shower leaked water into the rest of the bathroom flooding it.
Stayed 1 night in Jan 2025

8/10 Good

JAMES

Traveled with group, Business traveler
Liked: Amenities, property conditions & facilities
Worked for what I needed
Stayed 2 nights in Jan 2025

10/10 Excellent

Tiffany

Stayed 1 night in Jan 2025

6/10 Okay

Jordan

Liked: Cleanliness, property conditions & facilities
The only thing I didn’t like was that my tv wouldn’t work
Stayed 2 nights in Dec 2024

4/10 Poor

Zachary

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Bryan

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was unclean with a sticky floor. Bedspread was dirty. Lottery ticket in room from previous occupant. Asked at front desk about refund. Was told someone would get in touch with me. Have called multiple times. Was told today the money was refunded. Have not recieved it yet
Stayed 2 nights in Dec 2024

10/10 Excellent

Harold O

Liked: Cleanliness, staff & service, property conditions & facilities
Gaps under room doors
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Derek

Traveled with family
Liked: Cleanliness, staff & service, amenities
The facility could use some updates in bathroom caulking and the grout on the tile floor. A pillowcase had a stain. Toiletries offered were low quality. Laminate floors had debris. One outlet didn't work- we both use cpaps so working outlets are vital. A place to charge phones would be a nice enhancement. Very noisy guests coukd be heard from the pool and theough walls. Kids were running in the halls. We would stay again as it was relatively clean. Bed was comfortable and pillows didn't have an odor. TV options were good.
Stayed 1 night in Dec 2024