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Quality Inn University

2.5 star property

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Photo gallery for Quality Inn University

Interior
Bar (on property)
Lobby
Standard Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace
Free daily buffet breakfast

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • Housekeeping
  • Gym
  • Free WiFi
$76
includes taxes & fees
Sep 21 - Sep 22

Explore the area

View in a map
3121 E Grand River Ave, Lansing, MI, 48912
  • Eastwood Towne Center
    ‪2 min drive‬
  • Michigan State University
    ‪3 min drive‬
  • Lansing Center
    ‪5 min drive‬
  • Lansing, MI (LAN-Capital Region Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Non Smoking

  • 264 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible, Non Smoking

  • 264 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking

  • 258 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Quality Inn University

Lansing hotel with 1 indoor pools, connected to the convention center
This hotel features an indoor pool, a fitness center, and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.
Quality Inn University offers 105 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a waterslide, an indoor pool, and a fitness center.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

In addition to an indoor pool, Quality Inn University provides a waterslide and a fitness center. A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 3400 square feet (316 square meters) include conference space. This family-friendly hotel also offers a vending machine, an arcade/game room, and coffee/tea in a common area. Onsite self parking is complimentary.
Guests are offered a complimentary buffet breakfast each morning.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Indoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 3,400 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Banquet hall

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 50-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per accommodation, per stay, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 35 per accommodation, per stay
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: USD 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Quality Inn University Lansing
Quality University Lansing
University Quality Inn
Quality Inn University
Quality University
Quality Inn University Hotel
Quality Inn University Lansing
Quality Inn University Hotel Lansing

Quality Inn University Reviews

Reviews

6.8
Rating 10 - Excellent. 58 out of 184 reviews
Rating 8 - Good. 36 out of 184 reviews
Rating 6 - Okay. 31 out of 184 reviews
Rating 4 - Poor. 22 out of 184 reviews
Rating 2 - Terrible. 37 out of 184 reviews

6.6/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Ruby

Traveled with family

Okay stay !

I’ve stayed at this hotel several times and I can honestly say I could tell it was under new management ! I stayed in an accessible room only thing I didn’t like was the toilet paper sitting on the back of the toilet which is the same height as the toilet seat !
Stayed 2 nights in May 2025

2/10 Terrible

Brittany

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside of the hotel is extremely run down and lacking in curb appeal. The inside isn’t any better. The room had a 1” gap under the dented beat up door allowing any and all noise to sound like it was right inside your room. You can hear every noise coming from the pool and the air hockey table. It did quiet down by 10pm each night, but I would never stay here again
Stayed 5 nights in May 2025

8/10 Good

Suzanne

Traveled with family
Liked: Cleanliness
Everything was good, and they let me ge t minto the room 45 min early.
Stayed 2 nights in May 2025

4/10 Poor

Katie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean
Stayed 4 nights in May 2025

8/10 Good

Sandra

Stayed 2 nights in May 2025

2/10 Terrible

Melissa

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, room comfort

Bug bites

I got bit up! I had large welts all over my body 5-6 in total. One was so big i think it was 2 right next to each other. The place looks clean but i am pretty sure these were bed bugs. Room one zero eight was the one i stayed in. It took a week before they subsided and i pray we didn't get them in the luggage.
Stayed 2 nights in May 2025

2/10 Terrible

Deloris

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The weather was chilly so I attempted to turn the heat on. All that blew out was cool air as if the air conditioner was on. I called the front desk and the young lady informed me that this is a old hotel and they could either have the heat functioning or the air conditioning function. She's uninformed me seeing that the weather had been warm the previous week that they turned the heat off and switched it on to air conditioning. She said she could bring me a space heater. However, I have severe asthma and space heaters will aggravate it. I asked to talk to the manager and was informed the same thing. Explain that I needed to check out because it's space heater would not work due to my asthma and I wanted a refund. The manager was very rude absolutely refused and said I can't do that you don't get a refund. Immediately packed up to leave went to the front desk and asked for a receipt that I had checked out and they refused. Please stay away from this hotel you do not want to stay there!!!
Stayed 1 night in Apr 2025

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
I didn’t stay, I checked in but had an emergency and to immediately leave. Can I please get a refund. I reached out to the manager and they said it was nothing they could do because it was booked through a third party, they said it was up to you guys to refund.
Stayed 1 night in May 2025

4/10 Poor

M

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2025

4/10 Poor

Abbie

Liked: Staff & service
Disliked: Property conditions & facilities
Dirty foot prints on the bathroom floor along with hair that was not ours! Walls paper are thin, you can hear everything and i mean everything!
Stayed 1 night in May 2025

10/10 Excellent

OLGA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Deborah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very large Pool/ entertainment area with pool tables
Stayed 1 night in May 2025

2/10 Terrible

Joanne

Disliked: Cleanliness, staff & service, property conditions & facilities
After closing the curtain on the pointless window that looked into the dark hallway…I noticed it was covered in blood stains. There was a huge gap under the main door which also is not only unsafe but pretty sure a fire hazard. I see the attempt at some upgrades, bathroom tile etc…but they really should have paid for someone professional to do it as I’m sure a better job could have been done!
Stayed 1 night in May 2025

6/10 Okay

Mark

Stayed 1 night in May 2025

2/10 Terrible

Genny

Stayed 1 night in May 2025

6/10 Okay

Ariane

It was quiet & dark as I picked the updated king room specifically noted for being quiet. The bed was comfortable, but the room smelled constantly of sulfur/eggs/cigarette smoke. As someone who doesn’t smoke, I really noticed it. Like people smoking next door. I slept with a shirt over my face to mask the smell. Luckily I only needed the room to sleep.
Stayed 2 nights in May 2025

4/10 Poor

Andrea

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I stayed in a king room in the “dome”/pool area. It’s was very hot and stuffy and was quite loud (ice machine right outside the door. The bathroom is tiny and has no fan. The chair in the room was stained, as were most in the common areas. The back door didn’t work with the key card. Breakfast was ok. Sheets were clean. Staff was kind and helpful.
Stayed 1 night in May 2025

2/10 Terrible

jennifer

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was disgusting smelled horrible unsafe and filthy. Were not able to sleep there and drive home 3 hrs instead
Stayed 1 night in May 2025

10/10 Excellent

Gail, Plymouth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great the even we’re able to let me check in a little early due to my son’s graduation which was oh so helpful!
Stayed 1 night in May 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible. Do not stay

Disgusting. Stains on the bed. Bugs in the shower. We left after 15 minutes.
Stayed 1 night in May 2025

4/10 Poor

Darcy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The positive first. The staff was great! Very responsive and helpful when asked for assistance. The breakfast was good and the beds were comfortable. Negative is the riff raff around the facility and the room size. Room was incredibly small. The worst was the fact there was a very impaired woman in the lobby. I was unsure of her impairment until she dropped a crack pipe in front of me in the lobby. Also, I know it was graduation weekend but not worth the $400 for one night I would not recommend this hotel until they get the unwelcome traffic under control.
Stayed 2 nights in May 2025

10/10 Excellent

BAKARE

Great
Stayed 1 night in Apr 2025

2/10 Terrible

SHAWNA

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were very smelly. Cabinets drawers were damaged and falling apart. Floors are very dirty. Had to move rooms the smell was so bad. Would have switched hotels but had a flight in the morning and it was very inconvenient to move to another hotel. Upset I had to pay for such bad accommodations.
Stayed 1 night in Apr 2025

4/10 Poor

Elton

Traveled with family
Stayed 1 night in Apr 2025

6/10 Okay

Andrea

Stayed 1 night in Apr 2025