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ZEN Rooms Universal Suite Bed and Breakfast

3.0 star property

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January 2025

Photo gallery for ZEN Rooms Universal Suite Bed and Breakfast

Standard Double Room | Iron/ironing board, rollaway beds, free WiFi, bed sheets
Lobby sitting area
Front of property
Reception
Family Room | Iron/ironing board, rollaway beds, free WiFi, bed sheets

Reviews

7.0 out of 10

Good

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
  • Parking included
  • Restaurant

Explore the area

Map
Brgy 6 JP Rizal St., Laoag, Ilocos Norte, 2700
  • Ilocos Norte Museum
    8 min walk
  • Sinking Bell Tower
    11 min walk
  • Robinson Place Ilocos Norte
    3 min drive
  • Laoag (LAO)
    17 min drive

Room options

About this property

ZEN Rooms Universal Suite Bed and Breakfast

3-star Laoag hotel with restaurant
Along with a restaurant, this smoke-free hotel has concierge services and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a TV in a common area.
ZEN Rooms Universal Suite Bed and Breakfast offers 20 air-conditioned accommodations with complimentary toiletries. 20-inch flat-screen televisions come with cable channels.

Bathrooms include showers. This Laoag hotel provides complimentary wireless Internet access.

The hotel offers a restaurant. Wireless Internet access is complimentary. This Laoag hotel also offers concierge services and a television in a common area. Onsite self parking is complimentary.

ZEN Rooms Universal Suite Bed and Breakfast is a smoke-free property.

Local cuisine breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
ZEN Rooms Universal Suite Bed and Breakfast has a restaurant on site.

Languages

English, Filipino

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily local cuisine breakfast available 6:00 AM to 10:00 AM for a fee: PHP 150 for adults and PHP 150 for children
  • A restaurant

Things to do

  • TV in common areas

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services

Accessibility

  • No elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for PHP 500.00 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately PHP 150 for adults and PHP 150 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: PHP 500.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators

Property is also known as

Universal Suites Hotel Laoag
Universal Suites Laoag
Zen Universal Suite Laoag
ZEN Rooms Universal Suite Bed Breakfast
ZEN Rooms Universal Suite Bed and Breakfast Hotel
ZEN Rooms Universal Suite Bed and Breakfast Laoag
ZEN Rooms Universal Suite Bed and Breakfast Hotel Laoag

ZEN Rooms Universal Suite Bed and Breakfast Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 3 out of 24 reviews" "
Rating 8 - Good. 11 out of 24 reviews" "
Rating 6 - Okay. 6 out of 24 reviews" "
Rating 4 - Poor. 3 out of 24 reviews" "
Rating 2 - Terrible. 1 out of 24 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Rhea

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The bed is so hard. The bathroom is not safe for kids, the bathroom don’t even have extra towel. You need to pay for extra toilet paper. Everything you have to payment even to clean the room and the room is so small. I’m recommending to my friends and family.
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveler

Stayed 12 nights in Jul 2019

8/10 Good

Abegail

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2019

6/10 Okay

JunC, Ozamiz

Business traveler
Liked: Staff & service
Property is well situated and close to bus stations in the city. The property gives out free toothbrushes, soaps, shampoo, etc which is much appreciated. Free breakfast was okay. For the price I've paid, the hotel is fair in value. On the other hand, the interior of the property is not aesthetically pleasing. Furthermore, the property had no generator set and unfortunately, during my stay in the property, there was a whole-day blackout and the hotel could not provide electricity in the room while I was preparing for the day.
Stayed 1 night in Jun 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I Love the Universal!
I've stayed here twice now and also in 4 different hotels in Laoag prior and this place surpasses all the others for customer service and comfort within the same price bracket. I will definitely be staying here again in the near future.
Stayed 4 nights in Apr 2019

6/10 Okay

Alan

Stayed 6 nights in Mar 2019

4/10 Poor

Verified traveler

Disliked: Staff & service
not okay
it was not a pleasant stay
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is good. The staff are nice. ............................................................................................................................................................................................................................................
Stayed 2 nights in Feb 2019

6/10 Okay

Nini

Liked: Cleanliness
Hotel without an elevator that is 5 storeys high
This hotel does not have an elevator and we had a room on the 4th floor. What a pain! There is no way to call the desk if we need something. No phone in the room. The breakfast they offered had run out for the choices we picked from the order manu.
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Good place but needs some improvement
Area as near the from all the establishments, near the Capitol and the Plaza. Also, the place was cute, though room is small but cute. The building should have an elevator since it is a 5 storey structure. We were located at the 5th floor and it was quite hard and tiring to go up and down.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service in new & good location
Excellent service - the hotel staff were very courteous and helpful. Felt like a Queen during our 2-nights stay. Breakfast was excellent too. The only thing was the absence of elevator which is hard for elderly guests and Bad WiFi which couldn't really connect to the internet. Good I brought my own pocket WiFi during the trip. Otherwise, awesome hotel and would highly recommend it.
Stayed 2 nights in Jan 2019

4/10 Poor

Paul

Tiny room , noise from traffic, very hot without Aircon , freezing with Aircon on, airport pickup late,no food available on arrival .sheet only ,no blanket.
Stayed 1 night in Nov 2018

10/10 Excellent

Bien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and very decent Boutique hotel
I frequently visit Laoag and I Universal Suites is the only hotel in the CBD that I will surely recommend to my family and friends. The most decent in the CBD. Staff is extremely nice as well as the lady owner which I had the chance to personally met. She is gracious and very hospitable. I spoke to the staff and asked about their boss, and they are very happy about how she treats them which made me like the hotel better. Kudos to Universal Suites.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Limited space of room but for overnite stay its okay.
Stayed 1 night in Jul 2018

8/10 Good

Edwin, Bacnotan La Union, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room condition
It’s summer time so i guess this is the reason why the room we stayed is hot. Internet is down during that time.
Stayed 1 night in Apr 2018

8/10 Good

Leonora, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and cheap to stay
Staffs are very accommodating and approachable. Great food
Stayed 5 nights in Mar 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Beautiful hotel; needs to change a few things
Pros: 1)The hotel and it's rooms are very beautifully decorated. Their walls are lined with inspirational quotes. 2)The hotel is on the main street and is walking distance to the town center, night food market, etc. 3) Staff helped us flag down a ride (i.e. tricycle) to go to our destinations. 4) Provided an airport transfer for a fee, which was convenient. Although, we paid for it the night before at the front desk, but when the van transfer dropped us off at the airport, the driver asked for the payment, more than what wet paid for. We had to tell the driver we paid in advance. Communication between the front desk staff and driver could be better. Cons: 1) Rooms are small. We (5 adults) stayed in a room that had two double beds and a bunkbed. There wasn't much room to move about. 2) The drain in the bathroom didn't work very well, especially in the shower. There wasn't a barrier between the shower and the rest of the bathroom so when the shower wouldn't drain, it would flood the whole bathroom. 3) Breakfast and service was horrible. We sat ourselves and no one came out until they served our food (we ordered the night before). We got 2 complimentary breakfasts with our stay and bought 3 more. The three bought were ok, but the two complimentary breakfasts only had one tiny piece of longanisa and the rice wasn't fully cooked. The rice was wet and looked more like porridge. There were no water or any kind of drinks layed out at the table that had the containers for them.
Stayed 1 night in Mar 2018

8/10 Good

Roger, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and close to downtown
I stayed for 3 weeks which I think was probably longer than the average guest for this hotel. The rooms are not very large but adequate for sleeping and look to be very new. They try very hard to keep you happy and the staff are fantastic. They surprised us with a cake and card to congratulate us on getting married. The entire staff came to our door to congratulate us. It was a fantastic gesture and we loved them for it!!
Stayed 18 nights in Feb 2018

8/10 Good

makoto

Disliked: Cleanliness, property conditions & facilities, room comfort
まぁまぁ。
部屋は、普通。お湯が出なくて少し困りました。
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

①シャワールームにバスタオルしかなく朝顔を洗ったりした時に拭くのに困った。 ②ベット周りに電気のスイッチが無くてドアの所まで行く必要があった。 ③街歩きの案内地図etcは用意して欲しい…行政機関で入手してはどうか？ ④ビガンに行くパルタス(バス会社名)の出発時刻を問い合わせ出来ないの行き当たりばったりの状況で乗り場へ向かった。
Stayed 1 night in Feb 2020

8/10 Good

Freerk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It has been a great place near our friends live. The breakfast is very basic
Stayed 3 nights in Apr 2019

4/10 Poor

Verified traveler

Stayed 1 night in Mar 2019

8/10 Good

佐藤, 北海道

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
値段の割には良いホテルです。
中心地から少し離れていますが、部屋も綺麗で清潔です。シャワーのお湯も勢いよく出るし、この値段のホテルにしては水まわりは良いです。
Stayed 1 night in Mar 2018