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Arterra Hotel and Resort

3.5 star property

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Photo gallery for Arterra Hotel and Resort

2 outdoor pools
Aerial view
Double Room, Sea View | Down comforters, in-room safe, blackout drapes, free WiFi
Interior detail
Front of property

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Gym
  • Room service
  • 24/7 front desk
  • Parking included
  • Air conditioning

Explore the area

Map
Punta Engaño, Mactan, Lapu-Lapu, Cebu, 6015
  • Magellan Monument
    ‪6 min drive‬
  • Jpark Island Waterpark
    ‪11 min drive‬
  • Cebu Yacht Club
    ‪13 min drive‬
  • Cebu (CEB-Mactan - Cebu Intl.)
    ‪31 min drive‬

Room options

View all photos for Sea View King Bed

Sea View King Bed | Beach/ocean view

Sea View King Bed

  • 353 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Bedroom Suite

2 Bedroom Suite | Down comforters, in-room safe, blackout drapes, free WiFi

2 Bedroom Suite

  • 705 sq ft
  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Double Room, Sea View

Double Room, Sea View | Down comforters, in-room safe, blackout drapes, free WiFi

Double Room, Sea View

  • 355 sq ft
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Suite King

Suite King | Beach/ocean view

Suite King

  • 700 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, City View

Double Room, City View | City view

Double Room, City View

  • 355 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

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About this property

Arterra Hotel and Resort

3.5-star hotel in Punta Engaño
This smoke-free hotel features 2 outdoor pools, a restaurant, and a fitness center. Free WiFi in public areas, free self parking, and a free beach shuttle are also provided. Other amenities include a coffee shop/cafe, a business center, and a 24-hour front desk. Housekeeping is available on request.
Arterra Hotel and Resort offers 180 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies or patios. Beds feature down comforters. 65-inch LCD televisions come with cable channels.

Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries. This Lapu-Lapu hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Arterra Hotel and Resort features 2 outdoor swimming pools and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. Business-related amenities at this 3.5-star property consist of a business center and meeting rooms.

Wireless Internet access is complimentary. This Mediterranean hotel also offers room service (during limited hours) and an elevator. Complimentary uncovered self parking is available on site.

Arterra Hotel and Resort is a smoke-free property.

Arterra Hotel and Resort has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Filipino

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A coffee shop/cafe
  • A restaurant

Things to do

  • 2 outdoor pools
  • Basketball
  • Gym

Family friendly

  • 2 outdoor pools

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (on request)

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 20 floors
  • At least 80% lighting from LEDs
  • Built in 2017
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch LCD TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation
This property enforces quiet hours from 10:00 PM to 7:00 AM

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (December 31) Gala Dinner per adult: PHP 1500
  • New Year's Eve (December 31) Gala Dinner per child: PHP 1500 (up to 9 years old)
  • A damage deposit of PHP 1500 will be collected before check-in.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Property Registration Number 009-766-456-000

We should mention

Pool access available from 9:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Arterra Hotel Resort
Arterra Lapu-Lapu
Arterra Hotel and Resort Hotel
Arterra Hotel and Resort Lapu-Lapu
Arterra Hotel and Resort Hotel Lapu-Lapu

Arterra Hotel and Resort Reviews

Reviews

6.6
Rating 10 - Excellent. 13 out of 54 reviews
Rating 8 - Good. 14 out of 54 reviews
Rating 6 - Okay. 10 out of 54 reviews
Rating 4 - Poor. 10 out of 54 reviews
Rating 2 - Terrible. 7 out of 54 reviews

8.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No beach access
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveler

Stayed 9 nights in Jan 2020

4/10 Poor

WorldTraveler, USA

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
I will start by saying I have visited the Philippines several times and stayed at many different hotels. It seemed like the issue with this hotel was the management and overall programming. The breakfast was very disappointing. There was plenty of staff as normal in the Philippines except the staff did not serve coffee or anything for that matter. If I had employees already being paid, why wouldn’t I have them serving my guests? There was no music playing in the lobby and the place seemed dry and bland compared to other hotels I stayed at during my trip. I rarely saw any smiles and I just wanted to leave as soon as possible. There were vouchers to access the free WiFi which would disconnect for no apparent reason every other minute or so. That was strange. Not sure why they couldn’t ask for my name and room number as other hotels do. The best part about the place was the view and after talking with the staff for a few minutes their natural Filipino warmth would start to show. It’s almost like the management would ask them not to smile and everyone was very serious looking. I rarely post reviews because I don’t have time but I felt it necessary to share my experience. I think the property has great potential.
Stayed 1 night in Dec 2019

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very scenic

It is very remote but the hotel had the accommodations. Restaurant was 24 hrs and pool was nice. Very close to the airport and took about 20 min.
Stayed 4 nights in Oct 2019

8/10 Good

Georgina, New York New York

Traveled with family and small children
Liked: Cleanliness, amenities
The property is excellent sea view - 360 deg...Wifi signal is poor
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveler

Business traveler
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
This property is priced well but even for that orice, it was disappointing Gym and Pool were ok. Rooms are ok. Left my gym clothes in The room when I checked out and when I called on the same day, theu said it was not there .
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Mabel, Cebu City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have indoor basketball court, a spacious gym and a wonderful sea view from our room. Staff is accommodating.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Stayed 3 nights in May 2019

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities, room comfort

Room was fine and great view. Amenities mixed...

The room was adequate and met our needs. The view was outstanding and the pool was nice. There was a "room service" menu, but no instructions on how to contact anything in the hotel. Dialing the typical 0 (zero) for front desk just let it ring and ring, but nobody ever answered and there were no instructions on what numbers to actually call. The gym and "indoor basketball court" HAD air conditioning units, but none of them were turned on. We asked the front desk and they managed to activate the aircon for the exercise room, but stated that they would not turn on air conditioning for the basketball court. Honestly, what's the point of having an indoor basketball court if it is not air-conditioned in the Philippines???
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will come back

Has a great staff and away from traffic. You get both a beautiful sunrise and sunset
Stayed 4 nights in Apr 2019

10/10 Excellent

Jeffrey, Mactan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel floors of the property are maintained well
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and nice views! Great staff always ready to help. Highly recommended.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

8/10 Good

Røde, Manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit isolated but nice. New facilities and wxcellent sea view!
Stayed 1 night in Oct 2018

6/10 Okay

Rochard, Dallas TX

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was great... problem is rooms and hotel seem not finished... each room has a hot water heater... but its unplugged and up under the sink... took the first shower in with cold water... fit and finish of room is not good... door closer installed wrong that keeps you from opening door and not allow door to close... had to slam door to get it closed... door frame to small as well which did not help. 75% of pool closed. need a cab, they charge you to request one. View great from the rooms as the hotel sits at the point and has 270 % views.
Stayed 4 nights in Sep 2018

8/10 Good

vetvetbaby, Cebu, Philippeens

Liked: Cleanliness, staff & service
For the price this is a very classy place to stay. But its a long way from everything else. Is a good resort to getaway from everything and relax.
Stayed 1 night in Sep 2018

4/10 Poor

Kerry

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No Beach

New hotel. Very nice rooms. Clean. Staff is excellent. Food is cold!
Stayed 2 nights in Feb 2018

6/10 Okay

Jeff, Hong Kong

Liked: Cleanliness

Amazing views, poor management

We've stayed in every 5 Star in Cebu over the last 3 years and there is no question that the upper floors of the Arterra have the best views on Lapu Lapu Island. That said, the place seems to be run by a management team that isn't quite professional. First, do not get the included breakfast, it is quite bad with limited choices and often even stocked out of the basics they have. That said, their restaurant in the lobby has quite good food (though service is breathtakingly slow). Second, the site only has 3 elevators and it is not uncommon to literally wait 2-3 minutes or even longer for an elevator. Additionally, they allow people to walk directly from the pool, through the lobby and onto the elevators dripping wet so the elevators are always filled with pools of water. A final comment is that the way they fitted out the hotel is simply bizarre. They have put absolute top tier furniture in the lobby, then finish the rooms out horribly. There was no hot water in our first room (found out later there is a switch hidden under the counter). The walls of the hotel room are extremely uneven and overall fit and finish was just terrible. Finally, the Arterra is as far as you can possible get from basically anything in Cebu. It's tough to get taxi drivers to take you so far out. All in all, a mixed experience. Polite but inexperienced staff at a beautifully location with poor finishing..
Stayed 3 nights in Feb 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service

Needs lot of work....

The hotel looks nice and new. Ask the staff it was completed 2017. Alot of thing this place needs to work on. 1. Staff are not sure of what they are suppose to do. They are very nice. But being nice does n ot mean they are doing good service. 2. For a new condo hotel some area smells like urine. in the pool change/ shower room smelled like urine so bad. 3. They would not allow they guess to bring the pool towels to there room which made us sick. the lobby is cold going up to the elevators in cold conditions. Now i got a cold. 4. They gave us a room with a leaking ceiling took almost an hr for someone to come up and told us to wait another 30 mins. before we got another room. they new room came with a breakfast coupon. a few hrs later a staff was chasing us looking for a coupon said its not part of our recervation. we were thing its was a comp for the room issue and the long waits. 5. No beach front and they call them self a resort. No SPA service not parking for hotel guess. They had us park on the streets and some one hit our car over night. 6. Wifi did not work the stay.
Stayed 1 night in Jan 2018

2/10 Terrible

Gary , Canada

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Beautiful place and very nice staff but it's not f

The place advertised WiFi and a convenience store but nothing working. It was not a good experience. But the staff was excellent and after I complained to expedia and got no where i went and talked to the staff myself and they moved me to a sister hotel which was good. I travel lots and never again will I use expedia
Stayed 4 nights in Oct 2017

8/10 Good

tuck

Liked: Cleanliness, property conditions & facilities, room comfort

poor efficency of front desk julie even i give tip

poor front desk help of arranging taxi. i almost late for airport. Overall staff was friendly. But resto servers are mostly gloomy and not efficient as server not busy also can forget my orders.
Stayed 1 night in Oct 2017