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Shangri-La Mactan, Cebu

5.0 star property

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Photo gallery for Shangri-La Mactan, Cebu

Couples treatment rooms, body treatments, hydrotherapy, aromatherapy
Property preview
5 restaurants, breakfast served
Ballroom
Banquet hall

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot Tub
$230
includes taxes & fees
Nov 11 - Nov 12

Explore the area

View in a map
Punta Engano Road, Lapu-Lapu, Cebu, 6015
  • Place, Magellan Monument
    ‪8 min walk‬
  • Place, Mactan Shrine
    ‪8 min walk‬
  • Place, Jpark Island Waterpark
    ‪6 min drive‬
  • Airport, Cebu (CEB-Mactan - Cebu Intl.)
    ‪10 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Sea View

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Sea View

8.4 out of 10
Very good
(15 reviews)
  • 388 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Sea View

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 2 Twin Beds, Sea View

8.8 out of 10
Excellent
(16 reviews)
  • 388 sq ft
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(24 reviews)
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 2 Twin Beds

9.0 out of 10
Wonderful
(19 reviews)
  • 388 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Ocean Wing Ocean Club King

Minibar, in-room safe, desk, blackout drapes

Ocean Wing Ocean Club King

9.4 out of 10
Exceptional
(10 reviews)
  • 388 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Wing Ocean Club Twin

Minibar, in-room safe, desk, blackout drapes

Ocean Wing Ocean Club Twin

9.6 out of 10
Exceptional
(5 reviews)
  • 388 sq ft
  • Partial ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Ocean Wing Premier Room King

Minibar, in-room safe, desk, blackout drapes

Ocean Wing Premier Room King

8.8 out of 10
Excellent
(27 reviews)
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Wing Premier Room Twin

Minibar, in-room safe, desk, blackout drapes

Ocean Wing Premier Room Twin

8.4 out of 10
Very good
(14 reviews)
  • 388 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Ocean Wing Panorama Suite King

Ocean Wing Panorama Suite King | Minibar, in-room safe, desk, blackout drapes

Ocean Wing Panorama Suite King

8.8 out of 10
Excellent
(3 reviews)
  • 775 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Wing Panorama Room King

Minibar, in-room safe, desk, blackout drapes

Ocean Wing Panorama Room King

9.2 out of 10
Wonderful
(12 reviews)
  • 388 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Main Wing Deluxe Family Room

Main Wing Deluxe Family Room | Minibar, in-room safe, desk, blackout drapes

Main Wing Deluxe Family Room

9.0 out of 10
Wonderful
(12 reviews)
  • 657 sq ft
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Family Room, 2 Twin Beds (Ocean Wing Premier )

Minibar, in-room safe, desk, blackout drapes

Family Room, 2 Twin Beds (Ocean Wing Premier )

  • 484 sq ft
  • Sleeps 4
  • 2 Twin Beds

Suite, 1 King Bed (Mactan)

  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed (Main Wing Veranda)

  • Sleeps 4
  • 1 King Bed

Panoramic Room, 2 Twin Beds (Ocean Wing)

  • Sleeps 4
  • 2 Twin Beds

Panoramic Suite, 2 Twin Beds (Ocean Wing)

  • Sleeps 4
  • 2 Twin Beds

Similar properties

View from room

Sheraton Cebu Mactan Resort

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, 350 reviews
Sheraton Cebu Mactan Resort

About this property

Shangri-La Mactan, Cebu

5-star Lapu-Lapu resort with private balconies
Catch some rays on Shangri-La Mactan, Cebu's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 5 restaurants.
Shangri-La Mactan, Cebu offers 530 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 42-inch LED televisions come with digital channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, an outdoor tennis court, and a health club are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Chi has massage/treatment rooms and couples treatment room(s). Services include Thai massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Shangri-La Mactan, Cebu you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 5 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 3 bars/lounges and a poolside bar. Public areas are equipped with complimentary wired and wireless Internet access. This luxury resort also offers a children's pool, outdoor tennis courts, and a health club. Complimentary uncovered self parking is available on site.

Shangri-La Mactan, Cebu has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Shangri-La Mactan, Cebu has 5 restaurants serving breakfast and lunch.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: PHP 1,456 for adults and PHP 728 for children
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Mini golf
  • Motor boating
  • Outdoor tennis court
  • Playground
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Steam room
  • Tennis lessons
  • Volleyball
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Mini golf
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa treatment rooms
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests must provide the hotel with their planned arrival time and flight details.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
This is a designated quarantine property, however this property can still accept guests who are seeking non-quarantine accommodations. Guests seeking non-quarantine accommodations will have access to separated communal areas from quarantined guests, including a designated check-in lobby for non-quarantine guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for PHP 3682.5 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: PHP 5000.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately PHP 1456 for adults and PHP 728 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: PHP 3682.5 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Outside food is not permitted on the premises.
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Mactan Resort
Resort Mactan
Shangri-La's Mactan Resort Lapu-Lapu
Shangri-La's Mactan Lapu-Lapu
Shangri-la's Resort
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Hotel
Shangri Las Mactan Lapu
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri-La`s Mactan Resort And Spa
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island
Shangri-La's Mactan Resort Lapu Lapu
Shangri-La's Mactan Lapu Lapu
Shangri La's Mactan Resort Spa
Shangri-La Mactan, Cebu Resort
Shangri La's Mactan Resort Spa
Shangri-La Mactan, Cebu Lapu-Lapu
Shangri-La Mactan, Cebu Resort Lapu-Lapu

Shangri-La Mactan, Cebu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 777 out of 1040 reviews
Rating 8 - Good. 172 out of 1040 reviews
Rating 6 - Okay. 51 out of 1040 reviews
Rating 4 - Poor. 17 out of 1040 reviews
Rating 2 - Terrible. 23 out of 1040 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kerry

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff!
Stayed 2 nights in Jul 2025

10/10 Excellent

Lerma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very welcoming. Amazing beach!!! Highly recommended!
Stayed 1 night in Jul 2025

8/10 Good

Elisabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Hotel with Amazing staff

Had a few days with my daughter. Staff in the hotel are just amazing. Nothing is too much trouble for them and just super friendly. Loved the lobby bar and the music nightly. Nowhere ever felt too busy. Lovely hotel. We will definitely return.
Stayed 6 nights in Jul 2025

10/10 Excellent

Kulaya

Stayed 1 night in Jun 2025

8/10 Good

Marcus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

8/10 Good

Maria Imelda

Stayed 1 night in Jul 2025

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel is kind of showing its age on some small details, but that does not mean it is not a five star experience. Service is amazing and ALL the staffs are friendly and accommodating. Its a perfect place for a family vacation.
Stayed 5 nights in Jul 2025

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Winston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place
Stayed 6 nights in Jun 2025

10/10 Excellent

Awida

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

2/10 Terrible

Andreas

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Terrible experience, never come back at the property. Management very bad . We pay the expensive rooms. After all we moved to Sheraton the 2nd night. Bad experience at Shangrila
Stayed 3 nights in Jun 2025

10/10 Excellent

ELVEZA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Sherry, NCD

Stayed 1 night in Jun 2025

10/10 Excellent

Sharon

Stayed 1 night in Jun 2025

6/10 Okay

Sam

Liked: Amenities
Disliked: Property conditions & facilities
Used to be a 5 star property but not anymore. This hotel needs a much needed upgrade other than that, the location is perfect especially if you have a family.
Stayed 4 nights in Jun 2025

8/10 Good

Bernadette, Corona

Traveled with family
Liked: Amenities
While it’s clear this resort was once a true 5-star destination, the rooms are ridiculously in need of major refurbishment. We stayed in a family deluxe room and a twin ocean view room on the 7th floor of the main wing and how embarrassing is it that their mattress boxes are threadbare in several areas. One of our rooms (7103) had a disgusting smell and a running toilet. Carpet in the hall and ornate wooden panels on the walls of the hallway need repair or replacement. The elevator doors and buttons were always smudged and never seemed to be wiped down. When it rained, a white foam appeared on the balcony floor. That being said, the staff, every single one of them, were amazing and exemplified true Filipino hospitality. Everyone repeats your order to ensure accuracy and requests were handled promptly. Other highlights were the Chi Spa, which we’d definitely come back for (shout out to Noemi, salamat po), the Ocean wing pool, beach area, and Tides buffet. I had asked about access to the Ocean wing pool as a main wing guest and was told by the operator that we could not use it but one of the Ocean wing guests we met at the beach let me know that we should be able to use it, so we tried and the staff there had no problems with us staying. It is a much nicer pool with a better view than the main pool. For those with young kids, the resort has tons of activities to keep them occupied. We would have definitely used the game room and playground a few years ago.
Stayed 3 nights in Jun 2025

10/10 Excellent

Thomas, Maricopa

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Shiela

Stayed 3 nights in Jun 2025

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay with family, staff is very friendly and love comeing back to this hotel
Stayed 1 night in Jun 2025

8/10 Good

Jennifer

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We booked this a week prior to our arrival but when we arrived past 7pm the Manager on duty told us that the Expedia did not pay our stay and cancelled our booking, it was a 2 hours exchanging of communication between us and the Shangri-la and they instructed us to call Expedia as they are the vendor and we did not pay directly to them. I told them that I got confirmation that it was not cancelled and letter from Shangri-la reservatiom team that they are expecting our stay. Why should I cancelled a costly booking for 2 days if our family of 4 expecting to celebrate my daughter's bday there? It was a VERY INCONVENIENT check-in. Mactan road was flooded during our stay because it was raining hard then we arrived with this response. THE MANAGER John finally confirmed that our stay is an active booking and gave the necessary service and request. Shangri-la, we are not the first time guests please revisit your SYSTEM. John B. Manager you did your best but I do not buy staying in an offered downgraded room with higher price. I know you are fully booked but consider our stay because we are guests TOO. The ocean/ beach was the BEST part of this experience. Staff are commendable and friendly in the restaurants , beach, and swimming pool area. This is the closest best beach site that is decent so far in Mactan. Before you book ALWAYS check weather forecast. Despite of uncontrolled inconvenience we are still thankful for Safe stay. Thanks to my daughter's small bday gifts appreciate it
Stayed 2 nights in Jun 2025

8/10 Good

Stephen

Stayed 3 nights in Jun 2025

10/10 Excellent

Jennifer, Fort Collins

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing! We didn’t want to leave. Everyone was very friendly.
Stayed 2 nights in Jun 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Rob, Ogden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning resort. Look forward to next stay!
Stayed 4 nights in Mar 2025

10/10 Excellent

Merlina

Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely place to stay especially if you got young children. Our daughter enjoy it and so Us as well..love to go back next tome
Stayed 2 nights in May 2025