2/10 Terrible
kelly, Los Angeles
Feb 2, 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our recent stay at Best Western Plus Las Vegas West was disappointing due to the poor condition of the property. Our room had a strong, unpleasant odor like a public restroom coming from the sink, bathtub drain, and toilet. Additionally, the carpet was ripped, and there was even an exposed nail. Unfortunately, my toddler stepped on it, which was extremely concerning. When I informed the staff, they fixed it right away by covering it with thick tape and offered a $50 discount.
To be honest, it was very nice that they offered a discount without me even asking, but $50 wasn’t a lot for such a scare.
That said, the staff was truly wonderful. They were friendly, attentive, and eager to help. The girl working the breakfast area in the morning was especially great and made our mornings much more enjoyable.
While I appreciate the great service, the condition of the hotel was unacceptable. Unless significant improvements are made, I wouldn’t recommend staying here.
kelly
Stayed 2 nights in Jan 2025