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All good in this hotel. The staff was very friendly, and helpful.

In the middle of everything

The staff was amazing and very helpful. They moved our room after our first night because the people in the room above us were so loud we could hear everything. The rooms are nice but have some drawbacks: in order to have your windows open to get fresh air at night, the room is flooded with all the uplighting surrounding the hotel. The windows have wooden shutters inside which means in order to block out the light, you must close the windows and then close the wooden shutters. Either turn off the floodlights at night or provide some curtains. The walls are also very thin and you can hear everything in the room next to you. We couldn’t get any of the TV apps to work so only had access to Italian TV. Did a fun (but very long) cooking class. The pool area is interesting but not inviting. It’s in a corner in the main area of the courtyard and faces 2 walls so there is no view. Also not very private. There is no lobby bar or any soft seating to relax anywhere. There is also not a set restaurant at the hotel - you have to do a cooking class or a private chef cooking for you (which would be nice but it’s in the cooking class/breakfast room so you have to experience it while a class is going on beside you). It’s a very pretty hotel but not really designed for the best experience for guests.

On the positive side, we had one of the 3 suites and the room was spacious and the view of the sea was nice. However the suites are directly attached to the restaurant, which was rented out for private events. Every night there was a private event with DJ. Basically it was like a nightclub. If extremely loud dance music until 1:30 in the morning is not your idea of a relaxing vacation, then don't stay here. Then at 7:30 am the piano player starts playing in the breakfast restaurant directly above my bed. So be prepared to get very little sleep in the suites. The breakfast was very chaotic because too many guests, not enough tables and not enough staff. It was difficult to find staff to make a hot cappuccino. I literally had the worst and cold cappuccino here. There is very little to basically almost no fruit at breakfast, which is surprising for Sicily. But the few staff that were there did try very hard. My suggestion is to get rid of the piano player and hire 2-3 more waiting staff. And get some decent fresh fruit. I believe this location gives the brand a bad name.

Hotel was in great location for buses and train station. Room was clean and breakfast was good. Staff helpful.

We would have 100% stay here again! Four star luxury resort did not disappoint. The area they have for lounging by the sea is spectacular. There’s an area to order drinks and swim. It’s not crowded and the restaurant on site is delicious. The staff for wonderful and over the top accommodating. Alessio was wonderful. We timed our visit so that we accidentally got there early and they allowed us to use the facilities while Our room was being finished. There is a five star hotel nearby and we took a boat tour and saw it from the sea and their beach was all rocky. The beach that we had was more sand and easy to get into the water. The room was very comfortable. We opted for the apartment with a private plunge pool, which was very nice at the end of the day. Only a 20 minute walk or about 10 minute drive with traffic to the old town.

Hardly anything for vegetarians during the breakfast and hard pillows. Some random guy kept coming to my room every day knock and enter and when he realises i am in he says he's just coming to check the room which was very strange. Also got an accessibility room for some reason