4/10 Poor
Melissa
Jan 10, 2025
Disliked: Staff & service, property conditions & facilities
I have a small, well-trained service dog for medical reasons. When we walked in the lobby the clerk immediately asked if he was an emotional support dog. I get this a lot; I answered politely, no, he is a medical service animal. She asked for his papers. I handed her my certification credentials & she disappeared to “talk to her manager”. We waited & she returned & quite bluntly said that if there were any damages or accidents we would be charged. I said of course (that’s typical) & then she said if we hear any noise complaints you will be asked to leave. Her tone was now coming across offensively. I smiled & said there won’t be any problems. We checked in. We take him out about every 2 hours when we are in a hotel just to make sure he has plenty of potty & exercise time. Every trip outside we were scrutinized & watched like a hawk. It was very insulting. Our reason for being in the hotel was b/c we were closing on the sale of our home there before moving out of state. The winter storm was headed to that area & so our closing was pushed up a day & we needed to leave asap to avoid getting snowed in. I mentioned it to the front desk but they would not help. The morning of the closing maid knocked, my husband was on a teams mtg, I told her we were staying, & did not need a clean to get rid of her so as not to interrupt his mtg. Front desk calls asking if we were staying or leaving! We had another day paid for, WTH? This hotel is service dog UNFRIENDLY & wanted us gone. 0/10
Melissa
Stayed 3 nights in Jan 2025