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SureStay Plus by Best Western Jonestown Lebanon Valley

2.5 star property

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Photo gallery for SureStay Plus by Best Western Jonestown Lebanon Valley

Reception
Free daily buffet breakfast
Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, desk, laptop workspace, blackout drapes
Outdoor pool
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Gym
  • Laundry
  • Housekeeping
$69
includes taxes & fees
Nov 18 - Nov 19

Explore the area

View in a map
16 Marsanna Lane, Jonestown, PA, 17038
  • Place, Swatara State Park
    ‪13 min walk‬
  • Place, Fort Indiantown Gap National Guard Training Center
    ‪6 min drive‬
  • Place, Hersheypark
    ‪22 min drive‬
  • Airport, Harrisburg, PA (MDT-Harrisburg Intl.)
    ‪34 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(21 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(46 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

SureStay Plus by Best Western Jonestown Lebanon Valley

Jonestown hotel with outdoor pool
An outdoor pool, a 24-hour fitness center, and a snack bar/deli are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a seasonal outdoor pool.
SureStay Plus by Best Western Jonestown Lebanon Valley offers 52 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves.

This Jonestown hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

SureStay Plus by Best Western Jonestown Lebanon Valley features an outdoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wired and wireless Internet access is complimentary.

A 24-hour business center is on site. This business-friendly hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Onsite self parking is complimentary.

SureStay Plus by Best Western Jonestown Lebanon Valley is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:30 AM
Early check-in subject to availability
Early check-in fee: USD 20.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 20.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 70 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Cribs (infant beds) are available for USD 15.00 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20.00 (subject to availability)
  • Late check-out fee: USD 20.00 (subject to availability)
  • Crib (infant bed) fee: USD 15.00 per night
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from May to September
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Comfort Inn Lebanon Valley-Ft. Indiantown Gap
Comfort Inn Valley-Ft. Indiantown Gap
Comfort Inn Valley-Ft. Indiantown Gap Hotel
Comfort Inn Valley-Ft. Indiantown Gap Hotel Lebanon
Comfort Inn Lebanon Valley-Ft. Indiantown Gap Hotel Jonestown
Comfort Inn Lebanon Valley-Ft. Indiantown Gap Hotel
Comfort Inn Lebanon Valley-Ft. Indiantown Gap Hotel Jonestown
Comfort Inn Lebanon Valley-Ft. Indiantown Gap Hotel
Comfort Inn Lebanon Valley-Ft. Indiantown Gap Jonestown
Hotel Comfort Inn Lebanon Valley-Ft. Indiantown Gap Jonestown
Jonestown Comfort Inn Lebanon Valley-Ft. Indiantown Gap Hotel
Hotel Comfort Inn Lebanon Valley-Ft. Indiantown Gap
Comfort Inn Lebanon Valley Ft. Indiantown Gap
Comfort Inn Lebanon Valley Ft. Indiantown Gap
SureStay Plus by Best Western Jonestown Lebanon Valley Hotel
SureStay Plus by Best Western Jonestown Lebanon Valley Jonestown

Reviews

SureStay Plus by Best Western Jonestown Lebanon Valley Reviews

7.8

Good

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 361 out of 1000 reviews
Rating 8 - Good. 346 out of 1000 reviews
Rating 6 - Okay. 152 out of 1000 reviews
Rating 4 - Poor. 75 out of 1000 reviews
Rating 2 - Terrible. 66 out of 1000 reviews

Reviews

6/10 Okay

Lori

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

2/10 Terrible

m

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
well if I could rate negatively, I would. The first room they put us in, was not cleaned, food in closet still. The floor boards were coming up, it was so damp in the room. The entire hotel smelled of musk, and was damp. The second room, there was water damage in the ceiling were the drapes were, and the whole thing fell off the ceiling. Everything felt wet in the room especially the carpet. The hair dryer was burnt and didn't work. They had us go to another room to use the hair dryer. We had to get new room keys everyday of our 5 day trip. Nothing worked properly on the hotel at all. We tried to get our money back and leave, they took our number down and said they would call when the owner was back in town. tried to get a refund, they couldn't cause owner was mot there. This hotel was a joke.
Stayed 4 nights in Aug 2025

10/10 Excellent

terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All of the staff was super friendly and willing to help with any circumstances!!! I love it here.
Stayed 1 night in Jul 2025

2/10 Terrible

Andrea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Chose this hotel since it was under the Best Western umbrella. However, the hotel was dirty, several stains on towels, bedding, and walls; mold in the bathroom, and dirty vents. The staff was kind and refunded our stay so that was nice.
Stayed 3 nights in Jul 2025

8/10 Good

Derrel

Business traveler
Liked: Cleanliness, staff & service, amenities
Cool staff
Stayed 1 night in Jun 2025

8/10 Good

terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Mark

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Swimming pool is in the parking lot. The area around the hotel was less than appealing, the house in front of the hotel was like a car graveyard. They had children’s toys on their roof. Not the hotels fault but didn’t give you the feeling of a good place to stay. Comforter had stuff all over it, remote control was sticky, couldn’t get in our room because the lock was faulty. Second room you could just push the door open even though it was locked. Overall not a good experience.
Stayed 1 night in Jul 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

George

Traveled with partner
Liked: Amenities
Nice
Stayed 1 night in Jul 2025

6/10 Okay

Amy

Traveled with family
Disliked: Cleanliness

Ok for a one night stay

Daughter and I were there for 3 nights for a concert at Hershey park when we got to room wasn’t the cleanest we found some hair and fake eyelashes in a few different spots there was no daily housekeeping so our trashes got overfilled and no daily towels and when I asked for more towels they told me that they didn’t have any due to short staff overnight breakfast was ok just standard waffles eggs and sausage bagels, cereal other then that staff was friendly and the beds were comfy
Stayed 3 nights in Jul 2025

4/10 Poor

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Robert

Traveled with family
Liked: Amenities
Enjoyable stay. Pool, breakfast and bed…all much appreciated!
Stayed 1 night in Jul 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Patrick

Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Jun 2025

8/10 Good

Raymond

Stayed 3 nights in Jun 2025

2/10 Terrible

Jeff

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dated& not clean. Found mouse droppings.
Stayed 1 night in Jun 2025

4/10 Poor

Marinex

Liked: Staff & service
There was long term tenants and they were making too much noise until late at night. Don’t think will stay there again.
Stayed 2 nights in Jun 2025

10/10 Excellent

Derrel

Stayed 1 night in Jun 2025

8/10 Good

Derrel

Friendly staff. The hotel is not bad for the price.
Stayed 1 night in Jun 2025

8/10 Good

Jade

Stayed 3 nights in Jun 2025

6/10 Okay

john

Traveled with family
Liked: Amenities
The room was very musty smelling, carpets seemed very dirty and several gnats flying around in the bathroom. For the price though, this was acceptable - you get what you pay for. Otherwise the room itself served its purpose. Friendly staff, well-stocked breakfast options (waffles, hot eggs/meat items, yogurt, juice, breads, cereal, oatmeal, several fruit options). Would stay again but perhaps I would ask next time to get a less musty room.
Stayed 2 nights in Jun 2025

6/10 Okay

Jamie

Traveled with family
Liked: Cleanliness, staff & service
Our check in was lovely and the staff was very helpful and friendly. The room was clean but the closet smelled a little musty. Overall, the room appeared to need updates. There was a lot of noise throughout the night, and we heard doors opening and shutting and general disruptions from the hall. We were only there for one night though so not sure if this is a common occurrence or just based on guests.
Stayed 1 night in Jun 2025

10/10 Excellent

Ruben

Stayed 1 night in Jun 2025

8/10 Good

Verified traveler

Stayed 1 night in Jun 2025

4/10 Poor

Kristina

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel is very run down. First room we were given had a toilet that didn't flush. Second room had flooring that was peeled up and unsafe to walk on. Staff was nice.
Stayed 1 night in Jun 2025