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SureStay Plus by Best Western Jonestown Lebanon Valley

2.5 star property

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Photo gallery for SureStay Plus by Best Western Jonestown Lebanon Valley

Reception
Exterior
Outdoor pool
Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, desk, laptop workspace, blackout drapes
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Gym
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

Map
16 Marsanna Lane, Jonestown, PA, 17038
  • Fort Indiantown Gap National Guard Training Center
    ‪5 min drive‬
  • Appalachian National Scenic Trail
    ‪7 min drive‬
  • Hersheypark
    ‪29 min drive‬
  • Harrisburg, PA (MDT-Harrisburg Intl.)
    ‪36 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

Inn at Lebanon - Hershey & Manheim area

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
2.8 out of 5, (176)
The price is $83
per night
$93 total
includes taxes & fees
Apr 6 - Apr 7
Inn at Lebanon - Hershey & Manheim area

About this property

SureStay Plus by Best Western Jonestown Lebanon Valley

Jonestown hotel with outdoor pool
An outdoor pool, a 24-hour fitness center, and a snack bar/deli are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a seasonal outdoor pool.
SureStay Plus by Best Western Jonestown Lebanon Valley offers 52 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves.

This Jonestown hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

SureStay Plus by Best Western Jonestown Lebanon Valley features an outdoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wired and wireless Internet access is complimentary.

A 24-hour business center is on site. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite self parking is complimentary.

A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:30 AM
Early check-in subject to availability
Early check-in fee: USD 20.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 20.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 70 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Cribs (infant beds) are available for USD 15.00 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20.00 (subject to availability)
  • Late check-out fee: USD 20.00 (subject to availability)
  • Crib (infant bed) fee: USD 15.00 per night
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from May to September
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Comfort Inn Lebanon Valley-Ft. Indiantown Gap
Comfort Inn Valley-Ft. Indiantown Gap
Comfort Inn Valley-Ft. Indiantown Gap Hotel
Comfort Inn Valley-Ft. Indiantown Gap Hotel Lebanon
Comfort Inn Lebanon Valley-Ft. Indiantown Gap Hotel Jonestown
Comfort Inn Lebanon Valley-Ft. Indiantown Gap Hotel
Comfort Inn Lebanon Valley-Ft. Indiantown Gap Hotel Jonestown
Comfort Inn Lebanon Valley-Ft. Indiantown Gap Hotel
Comfort Inn Lebanon Valley-Ft. Indiantown Gap Jonestown
Hotel Comfort Inn Lebanon Valley-Ft. Indiantown Gap Jonestown
Jonestown Comfort Inn Lebanon Valley-Ft. Indiantown Gap Hotel
Hotel Comfort Inn Lebanon Valley-Ft. Indiantown Gap
Comfort Inn Lebanon Valley Ft. Indiantown Gap
Comfort Inn Lebanon Valley Ft. Indiantown Gap
SureStay Plus by Best Western Jonestown Lebanon Valley Hotel
SureStay Plus by Best Western Jonestown Lebanon Valley Jonestown

SureStay Plus by Best Western Jonestown Lebanon Valley Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 337 out of 972 reviews
Rating 8 - Good. 360 out of 972 reviews
Rating 6 - Okay. 149 out of 972 reviews
Rating 4 - Poor. 70 out of 972 reviews
Rating 2 - Terrible. 56 out of 972 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Steve

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff was great, everything worked out great.
Stayed 1 night in Dec 2024

6/10 Okay

Walter

Liked: Staff & service
Disliked: Property conditions & facilities
Room was fairly clean but the flooring was in very poor condition. Tiles were cracked, separated, and lifting up. One bed had a dip in the center. The hot breakfast was not even warm at all. Waffle station, coffee etc were fine but not the eegs and sausage. Staff at check in and check out were very pleasant. Plenty of parking and outdoor appearance was good as well as the lobby and breakfast room.
Stayed 1 night in Dec 2024

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman at the check in desk made me feel welcome and comfortable being at this hotel.
Stayed 1 night in Dec 2024

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Doris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Being more than a hotel stay
It was a really nice place to stay when I was going through not a great time. It was the hotel a friend of mine paid for when I needed a place to go that was close to where I come from. No judgement from staff when I showed up again, only understanding.. thank you to the staff.
Stayed 1 night in Dec 2024

8/10 Good

dawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had to change rooms the 2nd day because of no heat, a plugged toilet and plugged sink. After that, we enjoyed our stay. Their breakfast was great. Something different every day
Stayed 8 nights in Nov 2024

2/10 Terrible

Jacqueline

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was extremely noisy. I called downstairs to complain and the noise continued. I couldn't take it anymore I walked downstairs to ask for my room to be changed and there was no one downstairs I waited and waited and realized there was no one downstairs to help me the next morning I went downstairs to complain and they had told me they had left for the night. So this means the person left at 10:00 p.m. and left the hotel unattended from 10:00 p.m. to 7:00 a.m.. very incompetent Hotel I will never stay there again
Stayed 1 night in Nov 2024

4/10 Poor

George

Traveled with partner
Disliked: Property conditions & facilities
The property was ok. Our first stay the room was comfortable and clean. This stay our bath tub wasnt clean, the bed was not comfortable, noisy in lobby and the a.c had dead bugs all inside wlvent where you can seem the curtains didnt close all way
Stayed 1 night in Nov 2024

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

mechelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

4/10 Poor

Stephanie

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Wayne, Deep River

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay overnight while travelling to Florida with dogs.
Stayed 1 night in Nov 2024

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
As soon as we walked into the room the floating floor was broken, there were clumps of someone's hair on the floor/ floorboards, stains on the bed sheets, and toilet had stains on the outside of it, the shower didn't look the cleanest either.
Stayed 2 nights in Oct 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast served was good and filling. Staff in the breakfast area was top notch.
Stayed 2 nights in Oct 2024

10/10 Excellent

Paulette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d stay here again
Very nice and comfortable. Best breakfast compared to most hotels I’ve stayed at. Quiet and clean. Rates were very good
Stayed 1 night in Sep 2024

10/10 Excellent

Susan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel = very friendly and helpful
Stayed 1 night in Sep 2024

10/10 Excellent

Cristie

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was excellant. Just ended a bit early.
Stayed 2 nights in Aug 2024

2/10 Terrible

Michelle Catherine

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad
Lady at the desk was nice but the people staying there would make you think twice to make sure your vehicle was locked. Plus they just redid the floors there and they are already falling apart
Stayed 7 nights in Aug 2024

8/10 Good

Braedon

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great for the price. Staff was phenomenal!
Stayed 1 night in Sep 2024

6/10 Okay

dawn

Liked: Property conditions & facilities, room comfort
They put a dog in a room across from us. My husband had to go down twice to complain about the dog barking. The phone didn't work. That's why he had to go to the front desk each time.
Stayed 5 nights in Sep 2024

10/10 Excellent

Quanta

Liked: Cleanliness, staff & service, property conditions & facilities
Easy highway access, great rates,
Stayed 1 night in Sep 2024

10/10 Excellent

Dottie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff
Stayed 1 night in Aug 2024

8/10 Good

Cabrina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a breeze. Room was a good size, nice and clean. Breakfast could have been a little better (more variety). Overall, would return if in the area again.
Stayed 1 night in Aug 2024

10/10 Excellent

Shanshan

Liked: Property conditions & facilities
Stayed 1 night in Aug 2024