4/10 Poor
Verified traveler
Traveled with family
Aug 14, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not sure how it has 4 stars
I booked this stay as a treat for parents - the room was pricier than our normal budget but thought would be nice as a treat given great reviews. However I would not stay here again or recommend the room:
1. 1 biscuit, 2 water provided for 3 people - however upon asking the correct number provided.
2. The bedroom was nicely decorated (although harsh white table lights). However it was a sweat box at night with no ac. There were two windows to open but this did not cool down the room at night.
3. The windows when shut do not drown out the sound of the bell tower opposite - ringing every hour in the hour throughout the night (waking us up), drunk people on the street, or the noisy morning traffic.
4. The bath/shower is not accessible - neither my mum or dad (active/ able bodied but less flexible than past) unable to get into the bath due to the large tiles between the floor and bath (see image). For £120 a night not being able to use the wash facility, being in an intolerably hot room and being woken up throughout the night was not what I expected.
Moreover, we ate at the restaurant the night before. My mum ordered ribs and was served ribs tips - the breastbone with cartiledge. A check back was given at the end and the waitress said we should have said earlier - looking at the meat left it was clear there was lots of cartiledge strips and she agreed ribs should not be like that. She gave a credit for half the meal.
Verified traveler
Stayed 1 night in Aug 2024
