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Pilgrim Inn

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Pilgrim Inn

Individually decorated, individually furnished, desk, laptop workspace
Front of property
Pool
Individually decorated, individually furnished, desk, laptop workspace
Lobby

Reviews

5.8 out of 10

Popular amenities

  • 24/7 front desk
  • Laundry
  • Pet friendly
  • Housekeeping
  • Air conditioning
  • Parking included

Explore the area

Map
165 Housatonic St, Lee, MA, 01238
  • Lee Library
    12 min walk
  • Berkshire Mountain Country Store
    14 min walk
  • Lee Premium Outlets
    19 min walk
  • Hudson, NY (HCC-Columbia County)
    46 min drive

Room options

View all photos for Presidential Suite, Multiple Beds, Non Smoking, Balcony

Individually decorated, individually furnished, desk, laptop workspace

Presidential Suite, Multiple Beds, Non Smoking, Balcony

  • Sleeps 6
  • 3 Queen Beds

View all photos for Exclusive Room, 2 Queen Beds, Non Smoking

Exclusive Room, 2 Queen Beds, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace

Exclusive Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Room, 1 King Bed, Non Smoking

Individually decorated, individually furnished, desk, laptop workspace

Comfort Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Individually decorated, individually furnished, desk, laptop workspace

Deluxe Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

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Exterior

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About this property

Pilgrim Inn

Lee hotel with private balconies
Along with dry cleaning, this hotel has laundry facilities and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include express check-in, express check-out, and a garden.
Pilgrim Inn offers 24 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Rooms open to balconies or patios. These individually decorated and furnished accommodations have separate sitting areas. Flat-screen televisions come with premium cable channels and Netflix. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include portable fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Pilgrim Inn features a garden, laundry facilities, and dry cleaning/laundry services. Wireless Internet access is complimentary. This Lee hotel also offers express check-in, express check-out, and discounted use of a nearby fitness facility. Onsite self parking is complimentary. Guests can use the health club at a partner property.

Languages

Arabic, English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • 18-hole adjacent golf course
  • Golf caddies
  • Golf carts
  • Golf clubs/equipment
  • Playground
  • Pro golf shop

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Freezer
  • Microwave
  • Mini-fridge
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Portable fan
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
1 total (up to 14 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per day
Cribs (infant beds) are available for USD 10.0 per day

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.0 per day
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0004721500
This property accepts credit cards and cash

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Pilgrim Inn Lee
Pilgrim Inn Hotel
Pilgrim Inn Hotel Lee

Pilgrim Inn Reviews

Reviews

5.8
Rating 10 - Excellent. 51 out of 297 reviews" "
Rating 8 - Good. 58 out of 297 reviews" "
Rating 6 - Okay. 62 out of 297 reviews" "
Rating 4 - Poor. 54 out of 297 reviews" "
Rating 2 - Terrible. 72 out of 297 reviews" "

6.4/10

Cleanliness

5.8/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Jane

Traveled with partner
Liked: Cleanliness
We did enjoy our stay. I called ahead to ask about late check-in and the man who answered the phone was borderline rude and snippy. We arrived in the afternoon after rearranging our life and checked it. What infuriated me was that when we arrived back after our event, there were people checking in. The young man on the desk in the afternoon was very friendly and very polite.
Stayed 1 night in Aug 2024

2/10 Terrible

Betty Ann

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no person to check you in or to seek assistance. Everything is worn and tattered.
Stayed 2 nights in Aug 2024

10/10 Excellent

Valarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Simone

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff Camren and Heidi were both very friendly and helpful. I wish the pool was opened. Camren mentioned that is still needed to be repaired.
Stayed 1 night in Aug 2024

6/10 Okay

April

Traveled with family
Disliked: Staff & service, amenities
We arrived at check-in time but no one was on hand to check guests in - we had to call a number which was at the desk, and when someone answered (after several attempts) he talked us through inserting the credit card in the credit card machine, and putting the blank keys through the kay machine. No one was on hand to receive the keys when we checked out, and there was no key drop box, so we left the keys in the room. There were shampoo, conditioner, and body wash dispensers in the shower, but they were empty, and there were bars of soap, but no shampoo or conditioner.
Stayed 1 night in Aug 2024

4/10 Poor

Xiaofeng

Liked: Cleanliness, amenities
Disliked: Staff & service
I checked in at 4pm, and got in at 5pm. Since I was very tired, the delay made it very unpleasant.
Stayed 1 night in Aug 2024

2/10 Terrible

Peggy L

Traveled with family
Disliked: Cleanliness, amenities
This place is run remotely from the Phillipines. They do not always answer the phone. Office jiurs are limited. Security is scary. Cleaning staff works hard. Crazy situation with full time residents.
Stayed 3 nights in Aug 2024

2/10 Terrible

Wanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Location was good. Reason I chose it. No staff at check in desk. Everything by phone. Difficulty using electric keys to enter room. Couldn’t watch/use tv. Called staff from 5:30 pm until 10:30 pm no one came to assist. Sheets & pillowcases on bed not fresh. Had to change myself. I will be requesting a refund for what I paid. Very disappointed
Stayed 1 night in Aug 2024

8/10 Good

Kathleen

Liked: Cleanliness, staff & service
It was quiet, remote buttons didn't Sll work
Stayed 1 night in Aug 2024

4/10 Poor

Mari

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
If you are looking for a location in Lee, this is very convenient to the highway. Property is old and hasn't been updated in years.
Stayed 1 night in Aug 2024

8/10 Good

Richard

It was a strange check-in, done remotely, but everything worked out fine. The on-site staff was very helpful.
Stayed 1 night in Jul 2024

8/10 Good

Mary jo

Liked: Room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Ellen, Meriden

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The young man at the front desk was nice. That's the only good thing about this place. To access our room, we had to climb stairs outside to the second floor and try to access the door absolutely covered with dead bugs. Keys didn't work. A second set didn't work. Not helpful when you have luggage and food in 95 degree heat. Finally found a door that had been taped open. Room gross. Unable to change the channel on the TV. Fan in the bathroom sounded like it was ready to give up. Electrical sockets taped over. Dead flowers "decorating" the hallway along with a fly swatter. Fire extinguishers hadn't been inspected since April of 2022. Overall, better to avoid The Pilgrim Inn. Dreadful!
Stayed 1 night in Aug 2024

2/10 Terrible

david

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at 5pm, check-in time is 3pm. Was told my room was not ready. Then the clerk said there was another room that was ready, and checked in. Didn't realize till that evening when I came back to room that the sink drain was cracked and every time I used the sink, water sprayed on the floor around my feet. Wound up using the tub for hand washing, etc. Not acceptable.
Stayed 1 night in Jul 2024

4/10 Poor

Alfred

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No person at check in - just a phone number to call. No hot water in shower. Property unkempt. Beware!
Stayed 1 night in Jul 2024

8/10 Good

Shana

Liked: Cleanliness
Stayed 1 night in Jul 2024

4/10 Poor

Ann

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smelly rrom...lots of dust. Electricity out and had to be moved to another room.
Stayed 3 nights in Jul 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

Anna

Liked: Cleanliness, staff & service
The staff was really friendly. It was a fine place to stay. Our room was non-smoking but probably didn't used to be. It's not an updated place and the pool wasn't open, but it was a bed to sleep in with a shower that worked. The other places to stay around this area are really pricey, so it worked for what we needed at the price we could afford.
Stayed 1 night in Jul 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pilgrim Inn: A great bargain!
My room was sparkling clean, and some of the amenities were charming reminders of my youth: ironing board and iron fitted on the wall, clothesline pulley in the tub, automatic dispenser for soap and shampoo. For housekeeping, one must ask: I met the housekeeping couple who reside on the property and asked for extra bath towels and coffee for the coffee maker, and they brought them promptly. The room came with a half-fridge and a microwave as well. The only drawback, for me, were the t.v., which seemed to play exclusively Fox, and the remote check-in (the proprietor, located somewhere else in the world, speaks to new arrivals and helps them program the keys to their room via telephone in what was once the lobby--a little weird if you're not used to it). I was here to visit Jacob's Pillow, and, when I'm here again, I'd definitely chose to stay at the Pilgrim: five nights cost $781 total! By the way, Hotels.com has my stay wrong: I was here from Tuesday, Jul 02--Sun, July 7.
Stayed 3 nights in Jul 2024

4/10 Poor

Carol

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No front desk person, no wifi, coffee maker broken, no hair dryer. I’m sorry to give this kind of review but just want to be honest with Expedia.
Stayed 1 night in Jul 2024

4/10 Poor

Christine

Traveled with family
Disliked: Staff & service
Gross
There was no check in at all, they called you on the phone. My original room wasn’t available, no real issue. The pictures are not of where you actually stay…this place needs serious updating! I would expect this for $80 a night, not over 100
Stayed 1 night in Jun 2024

2/10 Terrible

Margaret

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

4/10 Poor

Dolores

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never saw a person for check in. No breakfast. Cleanliness barely adequate. Rugs needed to be replaced or better yet, don't have any. The only amenities were three bars of soap, the dispenser in the tub area for shampoo, conditioner, and body wash was empty. The room was pretty worn. The web states they had a pool which is true but you couldn't swim in it. The walls of the pool were falling down and there was green water and leaves in part of the pool. It was tough getting the tv to work. There was no information sheet in the room. The one positive thing was that the room was a good size and had a small table and two chairs.The refrigerator and the microwave were fine.
Stayed 1 night in Jun 2024

2/10 Terrible

Lisa

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures online looked nothing like the room that I walked into. There was no one at the front counter, and all transactions were done over the phone. The minute I saw the inside of the room, I called another hotel. The only positive is that they let me cancel with a full refund.
Stayed 1 night in Jun 2024