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The Black Swan Lee - Lenox, an Ascend Collection Hotel

3.0 star property

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Photo gallery for The Black Swan Lee - Lenox, an Ascend Collection Hotel

Lake
Property video
Exterior
Lake
Free daily continental breakfast

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
$113
includes taxes & fees
Feb 6 - Feb 7

Explore the area

View in a map
435 Laurel St, Lee, MA, 01238
  • Place, Housatonic River
    ‪17 min walk‬
  • Place, Wyndhurst Golf & Club
    ‪1 min drive‬
  • Place, Berkshire Mountain Country Store
    ‪2 min drive‬
  • Airport, Westfield, MA (BAF-Barnes Municipal)
    ‪40 min drive‬

Room options

View all photos for Lakeside Superior Room, 1 King bed

Lake view

Lakeside Superior Room, 1 King bed

9.8 out of 10
Exceptional
(6 reviews)
  • 680 sq ft
  • Sleeps 2
  • 1 King Bed
  • Lake view

View all photos for Lakeside Deluxe Room, 1 King bed

Premium bedding, desk, laptop workspace, blackout drapes

Lakeside Deluxe Room, 1 King bed

9.4 out of 10
Exceptional
(28 reviews)
  • 560 sq ft
  • Sleeps 2
  • 1 King Bed
  • Lake view

View all photos for Lakeside Deluxe Room, 2 Queen beds

Premium bedding, desk, laptop workspace, blackout drapes

Lakeside Deluxe Room, 2 Queen beds

9.4 out of 10
Exceptional
(21 reviews)
  • 560 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Lake view

View all photos for Non Lakeside Superior Room, 2 Queen beds

Non Lakeside Superior Room, 2 Queen beds | Premium bedding, desk, laptop workspace, blackout drapes

Non Lakeside Superior Room, 2 Queen beds

9.4 out of 10
Exceptional
(9 reviews)
  • 598 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Non Lakeside Superior Room, 1 King bed

Non Lakeside Superior Room, 1 King bed | Premium bedding, desk, laptop workspace, blackout drapes

Non Lakeside Superior Room, 1 King bed

8.8 out of 10
Excellent
(3 reviews)
  • 600 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Roll-In Shower)

Premium bedding, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed, Non Smoking (Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 560 sq ft
  • Sleeps 2
  • 1 King Bed
  • Lake view

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking (Roll-In Shower)

Premium bedding, desk, laptop workspace, blackout drapes

Deluxe Room, 2 Queen Beds, Non Smoking (Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 560 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Lake view

View all photos for Non Lakeside Standard Room, 2 Double beds

Non Lakeside Standard Room, 2 Double beds | Premium bedding, desk, laptop workspace, blackout drapes

Non Lakeside Standard Room, 2 Double beds

9.4 out of 10
Exceptional
(32 reviews)
  • 480 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Non Lakeside Standard Room, 1 King bed

Non Lakeside Standard Room, 1 King bed | Premium bedding, desk, laptop workspace, blackout drapes

Non Lakeside Standard Room, 1 King bed

9.4 out of 10
Exceptional
(51 reviews)
  • 462 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

The Black Swan Lee - Lenox, an Ascend Collection Hotel

3-star Lee hotel with restaurant
This hotel features a restaurant, a 24-hour fitness center, and a 24-hour business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a microwave in a common area, and a business center are onsite.
The Black Swan Lee - Lenox, an Ascend Collection Hotel offers 52 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations.

This Lee hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 17 years old are not allowed in the fitness facility without adult supervision. Guests under 17 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary. This 3-star property offers access to a 24-hour business center and a meeting room. This Lee hotel also offers a 24-hour fitness center, a vending machine, and gift shops/newsstands. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.

The Black Swan Lee - Lenox, an Ascend Collection Hotel has designated areas for smoking.

A complimentary continental breakfast is served each morning between 6:00 AM and 10:00 AM.
Mint, Indian Lakeside Din - This restaurant specializes in Indian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Limited onsite self parking (max 1 space per unit)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Mint, Indian Lakeside Din

Things to do

  • 24-hour gym
  • Fishing
  • Kayaking
  • Motor boating
  • Personal motorized watercraft

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • In the mountains
  • On a lake
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Smooth flooring in room
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 55 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child per adult, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0006791500
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 17 years old are not allowed in the fitness facility, and guests under 17 years old are only allowed in the fitness facility with adult supervision

Property is also known as

Black Swan Ascend Collection
Black Swan Ascend Collection Lee
Black Swan Inn Ascend Collection Hotel
Black Swan Inn Ascend Collection Hotel Lee
Black Swan Inn Lee
Black Swan Inn
Black Swan Lee
Hotel The Black Swan Inn, an Ascend Hotel Collection Member Lee
Lee The Black Swan Inn, an Ascend Hotel Collection Member Hotel
Hotel The Black Swan Inn, an Ascend Hotel Collection Member
The Black Swan Inn, an Ascend Hotel Collection Member Lee
Black Swan Inn an Ascend Collection Hotel
Black Swan
The Black Swan Inn Ascend Hotel Collection
The Black Swan Inn an Ascend Hotel Collection Member
The Black Swan Lee - Lenox, Ascend Hotel Collection Lee
The Black Swan Lee - Lenox, Ascend Hotel Collection Hotel
The Black Swan Lee - Lenox, Ascend Hotel Collection Hotel Lee

The Black Swan Lee - Lenox, an Ascend Collection Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 640 out of 1000 reviews
Rating 8 - Good. 257 out of 1000 reviews
Rating 6 - Okay. 73 out of 1000 reviews
Rating 4 - Poor. 21 out of 1000 reviews
Rating 2 - Terrible. 9 out of 1000 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the bathroom heat lamp and plenty of nice towels as well as the 24-hour coffee station with latte, cappuccino, espresso, etc. options! Beautiful breakfast view of the lake and friendly, helpful staff. We'll stay here again when we're in the area!
Stayed 1 night in Oct 2025

10/10 Excellent

Steven

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was nice and clean and staff was excellent
Stayed 3 nights in Oct 2025

4/10 Poor

Arlene

Too many carbs, not enough fresh food
Stayed 3 nights in Oct 2025

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome Stay

View of the lake was lovely! Breakfast was fine—yogurt, eggs, pancakes and cereal. Coffee was plentiful!
Stayed 2 nights in Oct 2025

2/10 Terrible

Ralph

Disliked: Cleanliness, staff & service, property conditions & facilities
No managers on site. Staff made excuses for the hotel-wide lack of hot showers but admitted this was an ongoing problem. Proprietor is cutting corners at the expense of guests. Bottom line: paid for services were not delivered.
Stayed 2 nights in Oct 2025

6/10 Okay

Michelle

Traveled with partner
Liked: Staff & service
Room smelled musty. Furniture is tired looking. Bed was however super comfy. Shower was great day one but day two, NO HOT WATER. Complimentary breakfast was very good.
Stayed 2 nights in Oct 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was clean as a pin and we loved the option of daily maid service. Love that there’s a closet with adequate hangers, extra blanket, clock, and the shampoo, body wash dispensers in the shower. Towels were big and fluffy. LOVE the heat lamp in the bathroom!
Stayed 2 nights in Oct 2025

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room
Stayed 1 night in Oct 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel near Lenox

Great view across the lake at breakfast. Good location, clean, comfy bed, good wifi. It was a shame the TV was not “Smart”.
Stayed 3 nights in Oct 2025

10/10 Excellent

Leigh Anne

Stayed 1 night in Oct 2025

8/10 Good

Christina

Traveled with partner
Liked: Amenities
You had a lake view room, we loved to sit outside and enjoy the lake , the birds , the foliage , next a kayak ride will be amazing , the breakfast was just enough , loved the view to the lake from there too .
Stayed 2 nights in Oct 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lakeside room which was wonderful!
Stayed 3 nights in Oct 2025

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely setting. Nice staff
Stayed 2 nights in Oct 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

6/10 Okay

Polina

Liked: Cleanliness, room comfort
Disliked: Staff & service
The breakfast was minimal. The hard boiled eggs cold from the refrigerator. The choice and quality of the food were on the level of a cheap motel.
Stayed 3 nights in Oct 2025

8/10 Good

Tamara

Liked: Cleanliness, staff & service
Stayed 6 nights in Oct 2025

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, nice view
Stayed 2 nights in Oct 2025

10/10 Excellent

Radu, Harwich

Stayed 3 nights in Oct 2025

10/10 Excellent

GREGORY C., Bourne

Liked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place!

Beautiful little lake off the beaten path. This hotel is cozy comfy. The staff is very nice and helpful. Breakfast is good and with a view of the lake.
Stayed 1 night in Oct 2025

10/10 Excellent

Sarah

Stayed 2 nights in Oct 2025

6/10 Okay

Christine

Liked: Staff & service
overpriced for level of service and quality of room. Rooms are outdated and the property seems "tired"
Stayed 3 nights in Oct 2025

10/10 Excellent

soren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean venue. Very quiet and I highly recommend renting a kayak. You might see a bald eagle:)
Stayed 1 night in Oct 2025

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay after visiting the Mount. Great location, clean room friendly staff.
Stayed 1 night in Oct 2025