6/10 Okay
Rachel
Traveled with partner
Nov 18, 2024
Liked: Cleanliness
Disliked: Staff & service
The room was ok but the restaurant staff and cleanliness was nowhere near the standard you would expect for a four star hotel and the preported excellence of the hotel
We went for dinner in the on site restaurant and were given dirty menus next to a wall that had food on it and the staff were to busy talking to know which part of the process they were at as nobody came to take a drinks order and then the waiter was surprised when we asked for drinks before ordering food .
When we finally got our food the starters were very average and the main course was very very poor the beef bourginion was more like a cottage pie filling with some large chunks of beef chucked in and the chicken supreme came with the same red wine based beef gravy.
Working in the industry I never remove the service charge but on this occasion I most certainly did and when asked to fill out a comment card I had barely finished writing this when the manager of the restaurant was trying to take it off the counter in front of me so all in all not the best experience
Rachel
Stayed 1 night in Nov 2024