2/10 Terrible
Gary
Traveled with partner
Mar 1, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
The management told us on arrival that there was construction and it might be noisy and they would refund if we weren’t satisfied. The new building directly in front of our now built out ocean view, not what the pictures showed. Jackhammers and drop saws. Within 10 mins we said no as per the instructions of the manager Janu didn’t cancel but sought refund. The manager then left the island and denied a complete refund kept $350 and we had to find another place to stay at double the price. So exhausted after a full day of travel and then to fight with the management to try and get our money back. The worst deceitful and dishonest situation we have had in 40 years of travelling…. The 200 stairs from the bottom of the hill didn’t help. I would not give these people the time of day absolutely awful and didn’t reply to any request from Expedia to supply a written acknowledgment of the agreement we had when we arrived. Terrible terrible experience
Gary
Stayed 7 nights in Feb 2025