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Gateways Inn & Restaurant

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Gateways Inn & Restaurant

Room (King Room) | Iron/ironing board, free WiFi, bed sheets
Suite | Iron/ironing board, free WiFi, bed sheets
Front of property
Staircase
Bar (on property)

Reviews

7.8 out of 10

Good

Popular amenities

  • Air conditioning
  • Parking included
  • Free WiFi
  • Business services

Explore the area

Map
51 Walker St, Lenox, MA, 01240
  • Lenox Library
    3 min walk
  • La Terrazza
    1 min walk
  • Pittsfield Intermodal Transportation Center
    13 min drive
  • Pittsfield, MA (PSF-Pittsfield Municipal)
    12 min drive

Room options

View all photos for Room (King Room)

Room (King Room) | Iron/ironing board, free WiFi, bed sheets

Room (King Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Room (Queen Room)

Room (Queen Room) | Iron/ironing board, free WiFi, bed sheets

Room (Queen Room)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room (Deluxe King Room)

Room (Deluxe King Room) | Iron/ironing board, free WiFi, bed sheets

Room (Deluxe King Room)

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

The Constance, The Whitlock, & The Dewey By The Lenox Collection

Breakfast included
Parking included
Free WiFi
Air conditioning
4.3 out of 5, Excellent, (418)
The price is $155
per night
$173 total
includes taxes & fees
Jan 6 - Jan 7
The Constance, The Whitlock, & The Dewey By The Lenox Collection

About this property

Gateways Inn & Restaurant

3-star Lenox hotel with free in-room WiFi
Along with a business center, this smoke-free hotel has conference space and concierge services. Free WiFi in public areas and free self parking are also provided. Other amenities include an arcade/game room, a library, and tour/ticket assistance. Housekeeping is available on request.
Gateways Inn & Restaurant offers 11 accommodations with complimentary bottled water and bathrobes. 30-inch flat-screen televisions come with digital channels.

Bathrooms include bathtubs or showers with rainfall showerheads, slippers, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered on request and change of towels can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Public areas are equipped with complimentary wireless Internet access. Business-related amenities at this 3-star property consist of a business center and a meeting room. This Lenox hotel also offers a library, a terrace, and an arcade/game room. Concierge services and wedding services can be provided. Complimentary uncovered self parking is available on site.

Gateways Inn & Restaurant is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Arcade/game room
  • Library

Family friendly

  • Arcade/game room

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • 4 steps to reach entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 1912
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with digital channels
  • Streaming services

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: 5:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 4:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Sunday, Wednesday, Thursday, Friday, and Saturday:
  • Bar/lounge
  • Dining venue(s)
The following facilities are closed on Monday and Tuesday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 40.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Housekeeping is available for an additional fee and varies based on length of stay and unit size
  • Rollaway bed fee: USD 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0012071520
This property accepts major credit cards and cash

We should mention

This property does not have elevators

Property is also known as

Gateways Inn
Gateways Inn Lenox
Gateways Lenox
Gateways & Restaurant Lenox
Gateways Inn & Restaurant Hotel
Gateways Inn & Restaurant Lenox
Gateways Inn & Restaurant Hotel Lenox

Gateways Inn & Restaurant Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 67 out of 185 reviews" "
Rating 8 - Good. 61 out of 185 reviews" "
Rating 6 - Okay. 33 out of 185 reviews" "
Rating 4 - Poor. 15 out of 185 reviews" "
Rating 2 - Terrible. 9 out of 185 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Clara

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2024

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Nancy

Disliked: Staff & service
Was No room service ! Had to ask for towels and no one around for a roll of toilet paper had to get one from bathroom In lobby Accidentally left husbands pjs called to see if they could be sent they said the housekeeper threw them away thought they were garbage!!!😳 not a good answer
Stayed 2 nights in Apr 2024

10/10 Excellent

Theresa

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

James, Westhampton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming, historic property situated in a very beautiful and scenic part of the Berkshires. Very unique in all it has to offer.
Stayed 3 nights in Sep 2023

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

elyssa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Food was delicious
Stayed 3 nights in Jul 2023

10/10 Excellent

Sybil

Stayed 1 night in Jun 2023

10/10 Excellent

DONALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Full Breakfast. Live Music. Very Hospitable Staff.
Stayed 2 nights in May 2023

6/10 Okay

Mark

Business traveler
Liked: Cleanliness
Quiet and clean enough.. but seems like they're going through some transitions or we caught them off season... felt a little shabby/bare, like the rooms needed a refresher -- doesn't look or feel like the photos on the website. And there was never any staff around. It was fine for a work trip where I was hardly ever there, but I wouldn't stay there for pleasure.
Stayed 4 nights in May 2022

10/10 Excellent

Paul C

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Great staff. Great food & cocktails. Perfectly located.
Stayed 1 night in Dec 2021

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, traditional inn with excellent service and restaurant. Facilities were clean and up to date. Walking distance to everything in town. Highly recommended.
Stayed 1 night in Oct 2021

4/10 Poor

suzanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
New owners and not ready to open. No service for breakfast( as advertised..gave us a card for a local deli which was overwhelmed ,no room clean up ( dirty linens on floor from last guest,)or towels…told us to go in to the linen room and help,ourselves. Our registration wasn’t in their computer…fortunately we had a copy.I understand that it’s hard to find help but we were completely on our own and had paid over $300. Per night.
Stayed 2 nights in Aug 2021

2/10 Terrible

Robert

Traveled with group
Disliked: Staff & service
They were closed. It was prepaid and when I arrived there was no one on duty. The phone message said it might take 24 - 48 hours before my call would be returned.
Stayed 2 nights in May 2021

10/10 Excellent

Richard, Owls Head, Maine

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The inn is a wonderful and charming grand home in Lenox. The interior has warm furnishings and the staff went out of their way to make us feel welcome. Dinner was outstanding and the wine list had many examples of fine wines from Israel. Breakfast the next morning featured a sumptuous challah french toast souffle.
Stayed 1 night in Dec 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special and very convenient place
Owners were on-site , friendly and went out of their way to make our visit comfortable and special
Stayed 1 night in Jul 2019

8/10 Good

CountryLadyL, Lunenburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely mansion turned inn with restaurant and bar, although they were not yet in service for the season. Our room was spacious, clean, comfortable and quiet. A great location!
Stayed 1 night in Jun 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the Inn. The room was very comfortable. We were walking distance to everything we needed. Would definitely stay there again.
Stayed 1 night in Jun 2019

6/10 Okay

Chris

Disliked: Cleanliness, property conditions & facilities, room comfort
Could do better!
We were disappointed in the outside appearance of the property. It badly needed painting, and the entry porch was unkempt and unwelcoming. The room itself was also very tired....we appreciate that an historic Inn should retain period features,but decoration should be of a superior quality and kept fresh.The curtains were appalling...just an unlined piece of simple cotton . However the public areas were quite elegant, and breakfast was very good. In short, we would not return having been in far better Inns in Lenox
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleased with the cleanliness and accommodations. There was a small refrigerator and coffee maker, as well as a bathrobe and slippers for two. The breakfast was excellent with a variety of choices such as cheese, loaf bread, homemade granola, fruit and yogurt and a hot meal of your choice.
Stayed 1 night in Apr 2019

10/10 Excellent

Margie, Acton, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We greeted warmly, the dinners and breakfasts were superb, location is convenient to every thing.
Stayed 3 nights in Aug 2018