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Berkshires Untold

3.5 star property

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Photo gallery for Berkshires Untold

Interior
Lobby
Breakfast, dinner served; American cuisine, garden views
Exterior
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Bar
$115
includes taxes & fees
Nov 30 - Dec 1

Explore the area

View in a map
194 Pittsfield Rd, Lenox, MA, 01240
  • Place, Kennedy Park
    ‪11 min walk‬
  • Place, Pleasant Valley Wilderness Sanctuary
    ‪2 min drive‬
  • Place, Tanglewood Music Center
    ‪7 min drive‬
  • Airport, Hudson, NY (HCC-Columbia County)
    ‪48 min drive‬

Room options

View all photos for Standard King

Standard King | Premium bedding, minibar, individually decorated, laptop workspace

Standard King

8.8 out of 10
Excellent
(54 reviews)
  • 255 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Two Double

Standard Two Double | Premium bedding, minibar, individually decorated, laptop workspace

Standard Two Double

8.4 out of 10
Very good
(18 reviews)
  • 255 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Two King Suite

Deluxe Two King Suite | Living area | 39-inch Smart TV with digital channels, TV, Netflix

Deluxe Two King Suite

  • 535 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Twin Sofa Bed

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Exterior
The Black Swan Lee - Lenox, an Ascend Collection Hotel
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, 1,006 reviews
The Black Swan Lee - Lenox, an Ascend Collection Hotel

About this property

Berkshires Untold

3.5-star Lenox lodge with restaurant
This smoke-free lodge features a restaurant, a bar/lounge, and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, a 24-hour front desk, and express check-in are onsite. Housekeeping is available on request.
Berkshires Untold offers 64 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and bathrobes. These individually decorated accommodations include desk chairs. Beds feature premium bedding. 39-inch Smart televisions come with digital channels and Netflix.

Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
The lodge offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Lenox lodge also offers a terrace, coffee/tea in a common area, and concierge services. Onsite uncovered self parking is complimentary. A total renovation of this property was completed in February 2023.

Berkshires Untold is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
The Club Room - Overlooking the garden, this restaurant specializes in American cuisine and serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 8:00 AM to 11:00 AM for a fee: USD 5 to 35 for adults and USD 5 to 25 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics

Restaurants on site

  • The Club Room

Things to do

  • Books

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Proposal/romance packages

Outdoors

  • Firepit
  • In a nature reserve
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Area rugs in public areas
  • Area rugs in room
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • No elevator
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Fireplace in lobby
  • Renovated entire property - February 2023
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 39-inch smart TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk chair
  • Individual decor
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 85 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 5 to 35 for adults, and USD 5 to 25 for children
  • Pet fee: USD 85 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

This property does not have elevators

Property is also known as

Berkshires Untold Lodge
Berkshires Untold Lenox
Berkshires Untold Lodge Lenox

Berkshires Untold Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 535 out of 804 reviews
Rating 8 - Good. 165 out of 804 reviews
Rating 6 - Okay. 66 out of 804 reviews
Rating 4 - Poor. 19 out of 804 reviews
Rating 2 - Terrible. 19 out of 804 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Theresa

Liked: Cleanliness, amenities
We loved the comfortable communal areas. Beautiful patio with fire pits and sofas inside and out. Great bar and dining area too. It was very clean, Beautiful bathroom, comfy beds and freindly, accommodating staff. Highly recommended
Stayed 1 night in Aug 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent as always
Stayed 1 night in Aug 2025

10/10 Excellent

James

Stayed 1 night in Aug 2025

6/10 Okay

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in Aug 2025

8/10 Good

Timothy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed recently at Untold, which is really a modernized take on the old roadside motel. Doors open to the exterior, but the property has been thoughtfully updated. The lobby and patio sitting areas are very well done—pleasant spots to spend some time outside the room. The rooms themselves have been nicely redone, with quality finishes and good attention to detail for what began as a motel structure. That said, at the going rate of around $400/night, the value can feel mismatched. Compared to other hotels at that price point, it’s hard to justify the premium, though I recognize some of that may be regional market pressure. A couple of things to note: • If you’re on the roadside rooms, expect noticeable traffic noise. Light sleepers should request a room away from the street. • Booking directly through the hotel was surprisingly difficult. I first tried through staff on-site but was told I had to go online. When I checked the Untold website, the direct booking price was higher than third-party sites like Travelocity or Hotels.com. I even tried to book direct to help the property avoid fees, but they wouldn’t match the price and redirected me back to the third-party platform. That was disappointing. Bottom line: A stylishly updated motel with nice shared spaces and comfortable rooms, but expect potential road noise and a high rate for the region/class. Booking directly is not traveler-friendly, which takes away from the overall experience.
Stayed 1 night in Aug 2025

8/10 Good

David, Long Island City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old motel has been remodeled nicely but is still, at heart, a motel. Breakfast is poor value. Bed is very comfortable. Internet is good.
Stayed 3 nights in Jul 2025

10/10 Excellent

ewa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Alicia

Stayed 1 night in Aug 2025

6/10 Okay

Holger

Liked: Cleanliness
Stayed 1 night in Aug 2025

6/10 Okay

Patricia

Liked: Cleanliness, staff & service
The king size bed was a platform type. It felt like a futon mattress and was not comfortable. I do not know if they have any regular beds with a box spring.
Stayed 1 night in Aug 2025

10/10 Excellent

Eric, Beverly Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Barbara

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a place to stay in the area Found the place cutely decorated and was happy there was a restaurant on premise
Stayed 1 night in Aug 2025

10/10 Excellent

James, Harrison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Would stay again
Stayed 2 nights in Aug 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved everything! Josh was great at check in and with recommendations. Nick was truly fabulous bartending and giving us helpful suggestions and tips. Aurora was extremely helpful as well. 5 stat hotel in a great location with an awesome bar and restaurant. Hamburgers were off the chart. Thank you!!! We most definitely will be back!
Stayed 4 nights in Aug 2025

6/10 Okay

Robin

Stayed 2 nights in Aug 2025

10/10 Excellent

Ashish

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific property. The lobby is outstanding for relaxing. Rooms are small but met all needs including a fridge. Linens were very high end, as were the toiletries. Very comfortable bed and pillows. Very clean and neat, all felt new and well maintained. Lots of parking. Very easy and tech heavy checkin and checkout. Easy checkout extension granted until 12pm.
Stayed 1 night in Aug 2025

8/10 Good

Nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool place, nicely done, creative. Stepped up motel with style. Our a/c didn’t work- they came right away, checked it, and then moved us to another room, and comped us breakfast. Great food, nice bar, nice people!
Stayed 1 night in Aug 2025

10/10 Excellent

Emily

Stayed 2 nights in Aug 2025

6/10 Okay

Kenneth, Asheville

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It’s like a motel 6 with a nice bar/restaurant. Def not worth $ 230 night.
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Upscale Motel

Lovely reception area and comfortable room. I would describe the place as an upscale motel. Do not count on dining here. Choices are limited and neither my husband nor I enjoyed what we ordered. .
Stayed 2 nights in Aug 2025

10/10 Excellent

Dr. Lucie

Stayed 2 nights in Jul 2025

10/10 Excellent

Benjamin, Jamaica Plain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Kimberly

Traveled with family
Liked: Property conditions & facilities, room comfort
Hotel staffing seemed short but everyone was very pleasant. The room was clean and the beds very comfortable. However, the refrigerator was off and very musty smelling and the ac in the room was erratic. It was loud and veered between too cold and too warm when on and off.
Stayed 1 night in Aug 2025

8/10 Good

Abhijit

Liked: Cleanliness, staff & service, property conditions & facilities
A very good upgrade to what was a motel. Tasteful, clean and modern. Would definitely recommend staying.
Stayed 1 night in Aug 2025