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The Constance, The Whitlock, & The Dewey By The Lenox Collection

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Constance, The Whitlock, & The Dewey By The Lenox Collection

Free WiFi, bed sheets
TV
Front of property
Interior
Suite, 1 King Bed with Sofa bed (Dewey Carriage House Inn) | Free WiFi, bed sheets

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Gym
  • Housekeeping
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

Map
11 Old Stockbridge Road, P.O.Box 1717, Lenox, MA, 01240-1717
  • Lenox Library
    2 min walk
  • Lenox Coffee
    4 min walk
  • Pittsfield Intermodal Transportation Center
    13 min drive
  • Pittsfield, MA (PSF-Pittsfield Municipal)
    12 min drive

Room options

View all photos for Deluxe Room, 1 King Bed (Whitlock Inn)

Free WiFi, bed sheets

Deluxe Room, 1 King Bed (Whitlock Inn)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Dewey Inn)

Standard Room, 1 King Bed (Dewey Inn) | Free WiFi, bed sheets

Standard Room, 1 King Bed (Dewey Inn)

  • 187 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed (Dewey Inn)

Standard Room, 1 Queen Bed (Dewey Inn) | Free WiFi, bed sheets

Standard Room, 1 Queen Bed (Dewey Inn)

  • 133 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 2 Double Beds (Whitlock Inn)

Free WiFi, bed sheets

Double Room, 2 Double Beds (Whitlock Inn)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room,1 Queen Bed(Constance Inn)

Shower, designer toiletries, hair dryer, towels

Standard Room,1 Queen Bed(Constance Inn)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed (Dewey Inn)

Deluxe Room, 1 King Bed (Dewey Inn) | Free WiFi, bed sheets

Deluxe Room, 1 King Bed (Dewey Inn)

  • 340 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (Dewey Inn)

Deluxe Room, 1 Queen Bed (Dewey Inn) | Free WiFi, bed sheets

Deluxe Room, 1 Queen Bed (Dewey Inn)

  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Whitlock Inn)

Free WiFi, bed sheets

Room, 1 King Bed (Whitlock Inn)

  • 234 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Whitlock Inn)

Free WiFi, bed sheets

Standard Room, 2 Double Beds (Whitlock Inn)

  • 260 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Whitlock Inn)

Free WiFi, bed sheets

Standard Room, 1 King Bed (Whitlock Inn)

  • 234 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed (Whitlock Inn)

Standard Room, 1 Queen Bed (Whitlock Inn) | Free WiFi, bed sheets

Standard Room, 1 Queen Bed (Whitlock Inn)

  • 182 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King bed (Constance Inn)

Deluxe Room, 1 King bed (Constance Inn) | Free WiFi, bed sheets

Deluxe Room, 1 King bed (Constance Inn)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Constance Inn)

Shower, designer toiletries, hair dryer, towels

Room, 1 Queen Bed (Constance Inn)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room,1 King Bed (Constance Inn)

Free WiFi, bed sheets

Standard Room,1 King Bed (Constance Inn)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Whitlock Cozy Queen)

Room, 1 Queen Bed (Whitlock Cozy Queen) | Free WiFi, bed sheets

Room, 1 Queen Bed (Whitlock Cozy Queen)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed (Whitlock Inn)

Deluxe Suite, 1 King Bed with Sofa bed (Whitlock Inn) | Free WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa bed (Whitlock Inn)

  • 425 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed (Dewey Carriage House)

Room, 1 Queen Bed (Dewey Carriage House) | Free WiFi, bed sheets

Room, 1 Queen Bed (Dewey Carriage House)

  • 209 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed with Sofa bed (Dewey Carriage House Inn)

Suite, 1 King Bed with Sofa bed (Dewey Carriage House Inn) | Free WiFi, bed sheets

Suite, 1 King Bed with Sofa bed (Dewey Carriage House Inn)

  • 425 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds (Constance Inn)

Suite, 2 Queen Beds (Constance Inn) | Free WiFi, bed sheets

Suite, 2 Queen Beds (Constance Inn)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed (Constance Cozy Queen)

Room, 1 Queen Bed (Constance Cozy Queen) | Free WiFi, bed sheets

Room, 1 Queen Bed (Constance Cozy Queen)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed (Whitlock Inn)

Free WiFi, bed sheets

Deluxe Room, 1 King Bed (Whitlock Inn)

  • 302 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (Constance Inn)

Deluxe Room, 1 Queen Bed (Constance Inn) | Free WiFi, bed sheets

Deluxe Room, 1 Queen Bed (Constance Inn)

  • Sleeps 2
  • 1 Queen Bed

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About this property

The Constance, The Whitlock, & The Dewey By The Lenox Collection

3.5-star Lenox hotel with free breakfast
This smoke-free hotel features a fitness center, coffee/tea in a common area, and concierge services. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a library, express check-out, and wedding services.
The Constance, The Whitlock, & The Dewey By The Lenox Collection offers 66 air-conditioned accommodations with complimentary bottled water and designer toiletries. Televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Lenox hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

A complimentary breakfast is offered each morning. Wireless Internet access is complimentary. This Lenox hotel also offers a fitness center, a library, and coffee/tea in a common area. Concierge services and wedding services can be provided. Complimentary uncovered self parking is available on site.

The Constance, The Whitlock, & The Dewey By The Lenox Collection is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:00 AM and 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Fitness classes
  • Gym
  • Library
  • Pilates classes
  • Yoga classes

Conveniences

  • Limited-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Accessibility

  • No elevator
  • Thin carpet in room

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0005001520
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

This property does not have elevators

Property is also known as

Rookwood Inn
Rookwood Inn Lenox
Rookwood Lenox
Rookwood Inn
The Constance
The Lenox Collection
The Constance The Whitlock The Dewey By The Lenox Collection

The Constance, The Whitlock, & The Dewey By The Lenox Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 217 out of 416 reviews" "
Rating 8 - Good. 112 out of 416 reviews" "
Rating 6 - Okay. 54 out of 416 reviews" "
Rating 4 - Poor. 23 out of 416 reviews" "
Rating 2 - Terrible. 10 out of 416 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anne S

Beautiful location.
Stayed 1 night in Sep 2024

10/10 Excellent

Maria A L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building and considerate staff. It is ready to walk downtown from here and just as nice to spend a few hours reading in the porch.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast is mediocre-- coffee cold my first day (OK the second). No cereal except granola. Congested area.
Stayed 2 nights in Sep 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Nancy Gwen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Dewey
Planned this overnight stay with the intent to have a B&B experience. I travel for work, so needed a change from chain hotels. This is a gem! I stayed at the Dewey, and would return for future stays. Located in an older home, it has beautiful outdoor space and gardens, a large library with games, a piano and fireplace. My room was nicely decorated and appointed and cool upon arrival (temps were in the high eighties), comfortable & immaculate room. Quiet location just a couple of minutes walk from downtown with shops and restaurants. The kitchen was stocked with fresh fruit, snacks, tea/coffee and ice--very nice touches. Breakfast is down the road at the check-in hotel, and the porch was available to have your coffee or meal. Just a wonderful find--I would highly recommend a stay.
Stayed 1 night in Sep 2024

10/10 Excellent

Diane

Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
1. Logan, concierge person, was great. He waa auper friendly and helpful with all the Qs i had. 2. Location great and vive very charming and relaxing. 3. Room itself- just okay- the head board and the floor are uneven, even though things were "clean" they werent "hotel 4 star clean"- mostly i assume because of the diff standards they have- idk. But the bathroom looked nice but functionality waa not great. The sink was falling off the wall and we could barely touch it l. The shower waa backed up so if you showered you were upto your anklesin water woth the sense of the water flooding out of the shower stand and onto the floor...not great at all.
Stayed 1 night in Sep 2024

10/10 Excellent

Margaret

Charming town...charming place
Stayed 1 night in Sep 2024

6/10 Okay

Stephanie, Park City

Traveled with partner
Liked: Cleanliness, staff & service
When we arrived there was no one at the desk for a while. Once Logan showed up at the check in desk we were given our room. Logan explained that they didn’t have a key to the room but would open it for us and try and locate the key. No go. But he said he would be happy to lock up for us. Unacceptable. Why would you give us a room without a key? We told him that was a hard no. He changed our room thank goodness, which should have happpened from the start. They were short staffed a weren’t able to offer housekeeping. Someone did knock at one point and offered us additional towels but that was it. Just not impressed and won’t be returning.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2024

10/10 Excellent

Eric

Liked: Amenities
Great mattresses! Spotlessly clean for an old house. Friendly and helpful staff. Very good coffee but rest of breakfast just ok. Still, would stay again and would recommend.
Stayed 1 night in Sep 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was full of light and very comfortable. I loved the location - right in the middle of Lenox and walkable to restaurants, shops, etc. Brunch at the restaurant was delicious!
Stayed 1 night in Aug 2024

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Booked a room for 3 adults not realizing that once we checked in we were given a room at the Dewey in which access to our bathroom was across the hall. Also, my wife has trouble walking so our room on the 3rd floor was a bit of a challenge, given there was no elevator. We only stayed one night so we just dealt with it.
Stayed 1 night in Aug 2024

10/10 Excellent

Phitsamay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely accommodations
The staff was very accommodating during our late check-in. We had gone to a concert that ended past the 10 p.m. check-in. Brenda and Noah checked in with us and ensured we had all the necessary information. The room was quaint. We appreciated the nose-cancellation sound machine, which helped drown out the neighbors' chatter. They also provided a lovely continental breakfast . We would return here the next time we attend a Tanglewood concert.
Stayed 1 night in Aug 2024

6/10 Okay

holly

Traveled with group
Disliked: Staff & service, amenities
Stayed 1 night in Aug 2024

6/10 Okay

Sheila

Liked: Staff & service
Stayed 1 night in Aug 2024

8/10 Good

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with stay. Thank you.
Stayed 1 night in Aug 2024

6/10 Okay

Amy

Traveled with partner
Liked: Cleanliness, staff & service
Our room number 8 had an old type of odor so we opened the window. There was one lonely chair in the room. So my husband sat on that and I could either sit on the bed or the floor. Something was wrong with the dining room; so not open for dinner or brunch; which was one of the reasons we booked the inn. Would not stay again.
Stayed 2 nights in Aug 2024

10/10 Excellent

Susan

Stayed 1 night in Aug 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool rooms, I enjoyed the colonial aesthetic.
Stayed 1 night in Aug 2024

8/10 Good

Luca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

jongsei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Melvin, Toronto

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were furnished with low-quality amenities (bed; dresser; desk, rug) that had appearances of having been acquired at a Thrift Shop. Room was not cleaned between day #1 and day #2 stay. There is literally no lighting along the front stir entrance, which was extremely unsafe. Three calls to the central desk manager @ Constance were never responded to, even though phone contact was provided in voicemails left. With no on-sight manager at the Dewey, I felt no personal connection to the Inn whatsoever. A thoroughly disappointing experience, across the board.
Stayed 2 nights in Aug 2024

6/10 Okay

Tammy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We stayed in the Whitlock. The location was fabulous. The hotel itself is run down, with worn carpet on the stairs and hallways. The room was adequate, nothing special. No water bottles , no mini fridge, no clock. It was impossible to darken the room much at night, as the pull down shades allow light at the edges. The bed was just ok. However, the Whitlock most definitely has the best location for walking to shops and restaurants.
Stayed 2 nights in Aug 2024

8/10 Good

Casey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in the Constance. So pretty much everything was fantastic. Great staff and is a perfect place to stay for seeing a show at Tanglewood. The reason for the reduced star is because the walls are paper thin, you can hear everything. They do provide a white noise generator to help keep conversations personal but that can only go so far. Overall great just not excellent. I do not know if this is the same situation at the other two locations.
Stayed 1 night in Aug 2024