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The Whitlock

2.0 star property

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Photo gallery for The Whitlock

Exterior
Lounge
Lobby lounge
Lounge
Lounge

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services
  • Housekeeping
$146
includes taxes & fees
Jan 29 - Jan 30

Explore the area

View in a map
16 Church St, Lenox, MA, 01240
  • Place, Lenox Library
    ‪5 min walk‬
  • Place, Ventfort Hall Mansion and Gilded Age Museum
    ‪6 min walk‬
  • Place, Tanglewood Music Center
    ‪2 min drive‬
  • Airport, Hudson, NY (HCC-Columbia County)
    ‪43 min drive‬

Room options

View all photos for Standard Two Double

Standard Two Double | Egyptian cotton sheets, premium bedding, free WiFi, bed sheets

Standard Two Double

8.6 out of 10
Excellent
(4 reviews)
  • 260 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Cozy Queen

Cozy Queen | Egyptian cotton sheets, premium bedding, free WiFi, bed sheets

Cozy Queen

8.8 out of 10
Excellent
(12 reviews)
  • 150 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Nest Suite

Nest Suite | Egyptian cotton sheets, premium bedding, free WiFi, bed sheets

Nest Suite

10.0 out of 10
Exceptional
(1 review)
  • 419 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Deluxe King

Deluxe King | Egyptian cotton sheets, premium bedding, free WiFi, bed sheets

Deluxe King

8.6 out of 10
Excellent
(4 reviews)
  • 257 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard King

Standard King | Egyptian cotton sheets, premium bedding, free WiFi, bed sheets

Standard King

8.8 out of 10
Excellent
(8 reviews)
  • 234 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Queen

Standard Queen | Egyptian cotton sheets, premium bedding, free WiFi, bed sheets

Standard Queen

8.4 out of 10
Very good
(6 reviews)
  • 182 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible

Standard Room, 1 King Bed, Mobility Accessible | Egyptian cotton sheets, premium bedding, free WiFi, bed sheets

Standard Room, 1 King Bed, Mobility Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Mobility Accessible

Standard Room, 2 Double Beds, Mobility Accessible | Egyptian cotton sheets, premium bedding, free WiFi, bed sheets

Standard Room, 2 Double Beds, Mobility Accessible

  • Sleeps 4
  • 2 Double Beds

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Exterior
The Cornell Inn, Lenox & The Berkshires
  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, 1,000 reviews
The Cornell Inn, Lenox & The Berkshires

About this property

The Whitlock

Lenox hotel close to Tanglewood Music Center
Along with coffee/tea in a common area, this smoke-free hotel has a business center and a garden. Free WiFi in public areas and free self parking are also provided. Other amenities include a lobby fireplace. Housekeeping is available on request.
The Whitlock offers 30 accommodations with air conditioning. Beds feature Egyptian cotton sheets and premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include bathtubs or showers. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
Public areas are equipped with complimentary wireless Internet access. This hotel offers access to a business center. This Lenox hotel also offers a terrace, a garden, and coffee/tea in a common area. Complimentary uncovered self parking is available on site.

The Whitlock is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Coffee and tea in common areas

Conveniences

  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Business center

Outdoors

  • Garden
  • Terrace

Accessibility

  • No elevator

More

  • Communal living room
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Towels provided

More

  • Air conditioning
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [11 Old Stockbridge Rd, Lenox, MA 01240, United States]
Guests will receive an email within 24 hours before arrival with check-in information
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Pets

Pets not allowed

Children and extra beds

Children are welcome

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Property Registration Number C0356161520

We should mention

This property does not have elevators

Property is also known as

Church Street Inn
The Whitlock Hotel
The Whitlock Lenox
The Whitlock Hotel Lenox

The Whitlock Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 147 out of 286 reviews
Rating 8 - Good. 82 out of 286 reviews
Rating 6 - Okay. 33 out of 286 reviews
Rating 4 - Poor. 17 out of 286 reviews
Rating 2 - Terrible. 7 out of 286 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Ann

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were very nice, however, our room wasn't. The heater never came on and it wasn't until the morning we were leaving that it started to work. This is after several times of letting hotel staff know there was a problem. The hardware in the shower was terrible. Rusty and the bottles of shampoo and conditioner were awful. The inside of the shower had brown lines along the floor and looked old and rundown.The hotel rooms need to be upgraded and refurbished. The continental breakfast was poor with cold rolls. The hotel is very cute and there is much opportunity to step it up.
Stayed 2 nights in Oct 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
great location
Stayed 1 night in Oct 2025

10/10 Excellent

Nicholas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options are walkable nearby
Stayed 2 nights in Oct 2025

8/10 Good

Eleonora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

6/10 Okay

Mayssa

Traveled with partner
Liked: Cleanliness, staff & service
Overall, the place could use some sprucing up. I had read a review that mentioned a few things to improve on and ironically all these seemed to have been corrected. At least in our room. Maybe the Inn improved on these having seen that particular review. There was nowhere to hang any clothes or jackets. A couple of hooks on the wall with some hangers would have helped. We were there during the week so the place was quiet but that also meant that the fire pit, the restaurant/lounge, the bar… weren’t “on”. It was starting to get cold so we would have appreciated having the heat on at all times. We didn’t have access to the controls and the heat was being turned off at times. When I asked for shower gel, the lady at the front desk seemed perplexed as she wondered why I wasn’t simply using shampoo or hand soap. They did manage to find me some sample size products. Overall it was an ok stay but the quality does not match the rates. Lenox is cozy and central in the Berkshires. I hesitated between staying in Pittsfield, Great Barrington or Stockbridge. Lenox was the best choice.
Stayed 4 nights in Oct 2025

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Whitlock is in a great location. The bed was very comfortable and the staff was extremely friendly and knowledgeable. I definitely recommend staying here. Just steps away from town.
Stayed 1 night in Oct 2025

6/10 Okay

Thomas

Traveled with partner
We were disappointed in the shabby quality of this venue. But the bathroom had been remodeled. Older hotels can be an adventure and this one was,
Stayed 2 nights in Oct 2025

8/10 Good

Clintona

Liked: Cleanliness, staff & service, property conditions & facilities
I specifically requested 'hotels only' and didnt expect a bed and breakfast, with no overnight staff planned at my location. That said, it was a lovely room with a nice fireplace. Bathroom left a bit to be desired, as did breakfast.
Stayed 1 night in Sep 2025

4/10 Poor

julie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Steven

Traveled with partner
Got an email the day before arrival telling us to register at sister hotel up the road; their staff sent us to the Whitlock to register; staff there kinda apologized; room was very small; split AC-heat system only gave us AC, but we needed heat; front desk said to give it time, then showed up 15 mins later to say the system only was for AC; they gave us heat, but we could not control it; went from too cold to too hot; the staff left around 7 pm (this was Sept 10) so we burned all night; came back from dinner and door was locked even though they insisted it would be open; called their emergency numbers and got no one, and no one ever called back; enough said.
Stayed 1 night in Sep 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Mary Beth

Stayed 1 night in Aug 2025

4/10 Poor

Sandra

Stayed 4 nights in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Nick

Liked: Cleanliness
3 flights up old stairs carrying our own bags ( in our 70s) and down and up in the morning for coffee… No national TV stations …. Only “local” on Roku! Clean, newly painted and carpet
Stayed 1 night in Aug 2025

8/10 Good

Thomas, Rockville

Traveled with partner
Liked: Cleanliness, staff & service
Property was fine, just a little old and in need of some repaie
Stayed 1 night in Aug 2025

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice old house.
Stayed 1 night in Jul 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very good!
Stayed 2 nights in Jul 2025

10/10 Excellent

Michael, Boca Raton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in town to attend an inspection on a house we made an offer on in nearby Becket. The Whitlock was perfect for me. It was conveniently located, in town, close to dining, and with easy parking. The inn was historic, charming, and had lots of character. It was exactly what I was looking for. There is now staff available on premises from 7 am to 10 pm. I was able to check in on site. The outer doors were locked at night. I would definitely come back.
Stayed 2 nights in Jul 2025

4/10 Poor

Judith

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The inn is furnished with cheap, ugly furniture in depressing colors. Weekday coffee is limited to Keurig with dairy substitute--so bad it's insulting. Our room cost over $500 a day; other inns of comparable price are beautiful inside and offer better amenities. I will not stay at the Whitlock again.
Stayed 2 nights in Jul 2025

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Amanda at the front desk is a gem! She was helpful, personable, professional and presented in a neat and put-together appearance.
Stayed 5 nights in Jul 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Rick

Nice but a little rundown

Location is great for visiting the Lenox shops and restaurants. The shower and bed were nice and comfortable. It’s an old hotel so I’m sure it’s hard to keep it up but wear and tear was evident in the room and common areas. Weekend continental breakfast was very good.
Stayed 1 night in Jul 2025

8/10 Good

William

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025