See all properties

The Whitlock

2.0 star property

Choose dates to view prices

Photo gallery for The Whitlock

Exterior
Exterior
Standard Room, 2 Double Beds, Mobility Accessible | Egyptian cotton sheets, premium bedding, free WiFi, bed sheets
Dining
Towels

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services
  • Housekeeping
The current price is $137
includes taxes & fees
May 13 - May 14

Explore the area

View in a map
16 Church St, Lenox, MA, 01240
  • Place, The Bookstore
    ‪5 min walk‬
  • Place, Lenox Library
    ‪5 min walk‬
  • Place, Ventfort Hall Mansion and Gilded Age Museum
    ‪6 min walk‬
  • Airport, Hudson, NY (HCC-Columbia County)
    ‪52 min drive‬

Room options

View all photos for Standard Two Double

Standard Two Double | Egyptian cotton sheets, premium bedding, free WiFi, bed sheets

Standard Two Double

8.6 out of 10
Excellent
(4 reviews)
  • 260 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Cozy Queen

Egyptian cotton sheets, premium bedding, free WiFi, bed sheets

Cozy Queen

8.8 out of 10
Excellent
(12 reviews)
  • 150 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Nest Suite

Nest Suite | Egyptian cotton sheets, premium bedding, free WiFi, bed sheets

Nest Suite

10.0 out of 10
Exceptional
(1 review)
  • 419 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Deluxe King

Deluxe King | Egyptian cotton sheets, premium bedding, free WiFi, bed sheets

Deluxe King

8.6 out of 10
Excellent
(4 reviews)
  • 257 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard King

Standard King | Egyptian cotton sheets, premium bedding, free WiFi, bed sheets

Standard King

8.8 out of 10
Excellent
(8 reviews)
  • 234 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Queen

Standard Queen | Egyptian cotton sheets, premium bedding, free WiFi, bed sheets

Standard Queen

8.4 out of 10
Very good
(6 reviews)
  • 182 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Mobility Accessible

Standard Room, 1 King Bed, Mobility Accessible | Egyptian cotton sheets, premium bedding, free WiFi, bed sheets

Standard Room, 1 King Bed, Mobility Accessible

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Mobility Accessible

Standard Room, 2 Double Beds, Mobility Accessible | Egyptian cotton sheets, premium bedding, free WiFi, bed sheets

Standard Room, 2 Double Beds, Mobility Accessible

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Similar properties

In-room safe, desk, laptop workspace, iron/ironing board
Howard Johnson by Wyndham Lenox
Lenox
  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
3.8 out of 5, Good, 853 reviews
Howard Johnson by Wyndham Lenox

About this property

The Whitlock

Lenox hotel close to Tanglewood Music Center
Along with coffee/tea in a common area, this smoke-free hotel has a business center and a garden. Free WiFi in public areas and free self parking are also provided. Other amenities include a lobby fireplace. Housekeeping is available on request.
The Whitlock offers 30 accommodations with air conditioning. Beds feature Egyptian cotton sheets and premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include bathtubs or showers. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
Public areas are equipped with complimentary wireless Internet access. This hotel offers access to a business center. This Lenox hotel also offers a terrace, a garden, and coffee/tea in a common area. Complimentary uncovered self parking is available on site.

The Whitlock is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Coffee and tea in common areas

Conveniences

  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Business center

Outdoors

  • Garden
  • Terrace

Accessibility

  • No elevator

More

  • Communal living room
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Towels provided

More

  • Air conditioning
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property

The check-in location differs from the property location; go to: [11 Old Stockbridge Rd, Lenox, MA 01240, United States]

Guests will receive an email within 24 hours before arrival with check-in information

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Pets

Pets not allowed

Children and extra beds

Children are welcome

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Property Registration Number C0356161520

We should mention

This property does not have elevators

Property is also known as

Church Street Inn

The Whitlock Hotel

The Whitlock Lenox

The Whitlock Hotel Lenox

The Whitlock Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 156 out of 299 reviews
Rating 8 - Good. 84 out of 299 reviews
Rating 6 - Okay. 33 out of 299 reviews
Rating 4 - Poor. 18 out of 299 reviews
Rating 2 - Terrible. 8 out of 299 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

VANESSA, miller place

Liked: Cleanliness, amenities, property conditions & facilities
Warm vibe!
Stayed 2 nights in Jan 2026

10/10 Excellent

Frances

Stayed 1 night in Jan 2026

6/10 Okay

Kelly

Liked: Cleanliness, staff & service
Disliked: Amenities
Bathroom was very cold, and no food available when I got there at 7pm. But the room was fine and comfortable.
Stayed 1 night in Jan 2026

10/10 Excellent

Gina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Super cute place and walking distance to a bunch of great shops and food!
Stayed 1 night in Dec 2025

4/10 Poor

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities
There was little about my stay at Whitlock that was pleasant or comfortable. Beginning with the inability to reach the front desk via phone prior to booking, my experience was frustrating at best. Upon arrival to my room I noticed an alarm beeping outside the guest room door. When I inquired at the front desk and mentioned that sleeping would be a challenge, I was told it would be fixed within the next 2 to 3 days. It took an additional 3 visits to the desk to have it finally addressed and fixed just prior to 10pm. The room was unbearably hot- heat blasted out of the mini-split even though it was set at 62. I was told that it was a common complaint from other guests and there was nothing that could be done about it. It was suggested that I open the window (in January). I spent the night alternating between turning off the unit until it got too cold and then turning it back on and opening the window. The room I stayed in was an ADA room, with access directly from the outside. The key I was given did not work, my inquiry about the issue was shrugged off. Basic HK details were lacking - among them was only a very thin "comforter" on the bed, the carpet had barely been vacuumed, and no hangers in the room. I understand that the Inn is now under new management, and while I'd like to place blame on the front desk team, it was abundantly clear that training and support is greatly lacking and that in the case of The Whitlock, profits far outweigh basic hospitality practices.
Stayed 1 night in Jan 2026

8/10 Good

Rick

Liked: Cleanliness, property conditions & facilities
Nice rooms, great location.
Stayed 1 night in Jan 2026

4/10 Poor

Heather

Liked: Cleanliness
Disliked: Staff & service
We made the mistake of staying here when traveling, because there was a snowstorm and the driving became unsafe. It is a little mom and pop sort of place, and there was no front desk staff, no morning coffee, no one to shovel the walk ways...no food. I guess we should have stayed at the Holiday Inn. Whoops. On the other hand, the room was quaint in that old New England style, and clean and the place was quiet!
Stayed 1 night in Dec 2025

8/10 Good

Carrie, Torrington

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We had a lovely stay at The Whitlock. Staff were friendly and helpful. We booked a Deluxe King and were given room 15 on the second floor. The room was quiet and spacious. Lots of room to move around with a separate water closet/toilet room and a soaking tub and shower on the opposite side of the room. The tub was delightful to soak in. We had takeout in the common area downstairs and found the Grab and Go market to be quite useful. At night, the inn was peaceful. I only wish it hadn’t been so windy so we could have enjoyed the patio outside. I really enjoyed our stay at The Whitlock and would stay there again.
Bathroom room 15
Room 15
Room 15
Room 15
Stayed 1 night in Nov 2025

10/10 Excellent

Kelley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In town for a wedding.
Stayed 1 night in Nov 2025

10/10 Excellent

BORIS

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms are clean, large, good shower, good bed
Stayed 2 nights in Nov 2025

6/10 Okay

Ann

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were very nice, however, our room wasn't. The heater never came on and it wasn't until the morning we were leaving that it started to work. This is after several times of letting hotel staff know there was a problem. The hardware in the shower was terrible. Rusty and the bottles of shampoo and conditioner were awful. The inside of the shower had brown lines along the floor and looked old and rundown.The hotel rooms need to be upgraded and refurbished. The continental breakfast was poor with cold rolls. The hotel is very cute and there is much opportunity to step it up.
Stayed 2 nights in Oct 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
great location
Stayed 1 night in Oct 2025

10/10 Excellent

Nicholas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options are walkable nearby
Stayed 2 nights in Oct 2025

8/10 Good

Eleonora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

6/10 Okay

Mayssa

Traveled with partner
Liked: Cleanliness, staff & service
Overall, the place could use some sprucing up. I had read a review that mentioned a few things to improve on and ironically all these seemed to have been corrected. At least in our room. Maybe the Inn improved on these having seen that particular review. There was nowhere to hang any clothes or jackets. A couple of hooks on the wall with some hangers would have helped. We were there during the week so the place was quiet but that also meant that the fire pit, the restaurant/lounge, the bar… weren’t “on”. It was starting to get cold so we would have appreciated having the heat on at all times. We didn’t have access to the controls and the heat was being turned off at times. When I asked for shower gel, the lady at the front desk seemed perplexed as she wondered why I wasn’t simply using shampoo or hand soap. They did manage to find me some sample size products. Overall it was an ok stay but the quality does not match the rates. Lenox is cozy and central in the Berkshires. I hesitated between staying in Pittsfield, Great Barrington or Stockbridge. Lenox was the best choice.
Stayed 4 nights in Oct 2025

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Whitlock is in a great location. The bed was very comfortable and the staff was extremely friendly and knowledgeable. I definitely recommend staying here. Just steps away from town.
Stayed 1 night in Oct 2025

6/10 Okay

Thomas

Traveled with partner
We were disappointed in the shabby quality of this venue. But the bathroom had been remodeled. Older hotels can be an adventure and this one was,
Stayed 2 nights in Oct 2025

8/10 Good

Clintona

Liked: Cleanliness, staff & service, property conditions & facilities
I specifically requested 'hotels only' and didnt expect a bed and breakfast, with no overnight staff planned at my location. That said, it was a lovely room with a nice fireplace. Bathroom left a bit to be desired, as did breakfast.
Stayed 1 night in Sep 2025

4/10 Poor

julie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Steven

Traveled with partner
Got an email the day before arrival telling us to register at sister hotel up the road; their staff sent us to the Whitlock to register; staff there kinda apologized; room was very small; split AC-heat system only gave us AC, but we needed heat; front desk said to give it time, then showed up 15 mins later to say the system only was for AC; they gave us heat, but we could not control it; went from too cold to too hot; the staff left around 7 pm (this was Sept 10) so we burned all night; came back from dinner and door was locked even though they insisted it would be open; called their emergency numbers and got no one, and no one ever called back; enough said.
Stayed 1 night in Sep 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Mary Beth

Stayed 1 night in Aug 2025

4/10 Poor

Sandra

Stayed 4 nights in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025