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Shetland Hotel

3.0 star property

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Photo gallery for Shetland Hotel

Sports bar
Interior entrance
In-room safe, desk, free WiFi, bed sheets
Bar (on property)
Front of property

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Laundry
  • Housekeeping
  • Free WiFi
$274
includes taxes & fees
Oct 23 - Oct 24

Explore the area

View in a map
Holmsgarth Road, Lerwick, Scotland, ZE1 0PW
  • Place, Up-Helly-Aa Exhibition
    ‪11 min walk‬
  • Place, Lerwick Town Hall
    ‪15 min walk‬
  • Place, Shetland Museum
    ‪3 min drive‬
  • Airport, Lerwick (LSI-Sumburgh)
    ‪44 min drive‬

Room options

View all photos for Twin Room

In-room safe, desk, free WiFi, bed sheets

Twin Room

8.6 out of 10
Excellent
(10 reviews)
  • 2368 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room

In-room safe, desk, free WiFi, bed sheets

Double Room

8.8 out of 10
Excellent
(5 reviews)
  • 2368 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite

Suite | In-room safe, desk, free WiFi, bed sheets

Suite

  • 4510 sq ft
  • Sleeps 3
  • 1 Double Bed

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Exterior
The Queen's Hotel
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  • Housekeeping
  • 24/7 front desk
3.0 out of 5, 63 reviews
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About this property

Shetland Hotel

3-star Lerwick hotel with restaurant
A restaurant, a bar/lounge, and dry cleaning are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk, and wedding services.
Shetland Hotel offers 64 accommodations with safes and coffee/tea makers. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Lerwick hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. 5 meeting rooms are available. This Lerwick hotel also offers laundry facilities, dry cleaning/laundry services, and room service (during limited hours).

Shetland Hotel is a smoke-free property.

Waterfront Bar & Grill - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Waterfront Bar & Grill

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 5 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Shetland Hotel LERWICK
Shetland Hotel
The Shetland Hotel
Shetland LERWICK
Shetland Islands
Shetland Hotel Hotel
Shetland Hotel Lerwick
The Shetland Hotel Lerwick
Shetland Hotel Hotel Lerwick

Shetland Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 59 out of 201 reviews
Rating 8 - Good. 89 out of 201 reviews
Rating 6 - Okay. 34 out of 201 reviews
Rating 4 - Poor. 10 out of 201 reviews
Rating 2 - Terrible. 9 out of 201 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Sharon

Traveled with partner
Liked: Cleanliness, amenities
It’s probably the ugliest building we’ve ever stayed in, but better inside. Our room was rather ‘tired’ - wallpaper peeling off, large crack in the basin, but was clean. Food was really good, and excellent breakfast.
Stayed 3 nights in Jul 2025

8/10 Good

ellen m

Liked: Cleanliness, amenities, property conditions & facilities
It was comfortable, quiet, clean, convenient to the bus. The food was good but one of the waiters did not get my order correct and did not clean off my table and ask me if I wanted dessert. It was a minor incident but irritating
Stayed 7 nights in Jun 2025

10/10 Excellent

Iuliia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was a bit tired but the staff made up for it - the food service was excellent
Stayed 3 nights in Jun 2025

6/10 Okay

Sheila

Business traveler
Liked: Staff & service

Convenient.

Staff were all very friendly , but the hotel is rather dated & in need of a re vamp. The dining room is unwelcoming & is like being in a ferry . Line upon line of ghastly Formica topped tables . Very unappealing. Very expensive for quality of the hotel .
Stayed 1 night in Jun 2025

6/10 Okay

Tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the Shelton to be great for travelling by ferry. It’s a short walk to the city center. The included breakfast was a nice benefit with a continental or hot option. We would have liked a longer breakfast hours. We did find it a bit cheeky that the restaurant/bar manager wanted to charge us £3.50 for a glass of ice to take back to our room.
Stayed 6 nights in Jun 2025

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
No probblems and our stay was great .but property needed some repair/maintenance.
Stayed 7 nights in Jun 2025

6/10 Okay

Caroline

Liked: Amenities
Disliked: Cleanliness
Stayed 7 nights in Jun 2025

10/10 Excellent

Kathleen

Traveled with family
Liked: Amenities
20 minute walk to downtown Lerwick. Staff were so very friendly and knowledgeable. Food was very good, breakfast outstanding. Shout out to Valerie in the dining room.
Stayed 6 nights in Jun 2025

2/10 Terrible

Jennifer

Liked: Cleanliness
Stayed 1 night in Jun 2025

6/10 Okay

john

Liked: Amenities
Plus point,VERY convenient for the ferry.to/from Aberdeen Negative points. Reception level on third floor. Utilitarian layout. Very inconvenient. Elevator arrangement to certain floors1
Stayed 4 nights in May 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities
Excellent location for Aberdeen to Lerwick ferry. About a mile from city center. I walked a lot.
Stayed 2 nights in May 2025

8/10 Good

kenneth

Business traveler
Liked: Cleanliness, staff & service

All that is needed.

Quick and easy check-in and out. Room was large and clean. TV was difficult to control but all that you need was in the room. Breakfast was served which was nice and not a buffet style. Bed was not comfortable and mattress needs to be replaced. Restaurant was fair and not too expensive as the town is a little walk from the hotel.
Stayed 2 nights in Apr 2025

4/10 Poor

Kevin

Stayed 5 nights in Mar 2025

10/10 Excellent

Charles, Marchwood

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in and out (at unsociable hours. Friendly staff, and great food. All that I needed for a flying visit.
Stayed 2 nights in Mar 2025

8/10 Good

Gary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, amenities
Receptionist went above and beyond when I developed a cold and generally feeling unwell. She was very approachable and kind. Couldn't find fault with any of the staff members.
Stayed 8 nights in Sep 2024

8/10 Good

david

Traveled with partner
Liked: Cleanliness, staff & service
Hotel location ideal for coming off the ferry but after that your away from town. Buses don't run later at night , so it's taxi or lomg walk back. Staff were very good but the decor is dated and dark.changing to brighter colours would transform it.
Stayed 7 nights in Aug 2024

4/10 Poor

Stephen

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service

Funniest checkin I've ever experienced

Stayed 1 night in Aug 2024

4/10 Poor

Tarina

Stayed 4 nights in Jul 2024

10/10 Excellent

Francis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room size, comfortable bed and great menu selection.
Stayed 2 nights in Jul 2024

8/10 Good

Richard

The hotel needs an injection of cash to refurbish it but the staff were friendly and cleanliness of the room was good.
Stayed 4 nights in Jul 2024

10/10 Excellent

Jennifer

Traveled with group

Shetland hotel

Clean and comfortable room. Staff very attentive and helpful.
Stayed 2 nights in Jul 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A week’s stay in Lerwick

We were very impressed with the professionalism of the staff.Every meal we had was excellent and the rooms were clean and comfortable
Stayed 7 nights in Jun 2024

4/10 Poor

alastair

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Very dated decor. Most of the windows are dirty or have blown and need replacing
Stayed 2 nights in Jun 2024