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Hilton Garden Inn Auburn Riverwatch

3.0 star property

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Photo gallery for Hilton Garden Inn Auburn Riverwatch

Lobby
Terrace/patio
Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, iron/ironing board, free cribs/infant beds, rollaway beds
Reception
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Breakfast available
  • Bar
  • Pool
  • Gym
  • Housekeeping

Explore the area

Map
14 Great Falls Plz, Auburn, ME, 04210
  • Androscoggin Historical Society
    ‪2 min walk‬
  • Festival Plaza
    ‪4 min walk‬
  • Androscoggin River
    ‪6 min walk‬
  • Auburn, ME (LEW-Auburn - Lewiston Municipal)
    ‪10 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub (Hearing Impaired)

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Room, 1 King Bed, Accessible, Bathtub (Hearing Impaired)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed, Non Smoking

Junior Suite, 1 Queen Bed, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Junior Suite, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, Accessible, Non Smoking (Hearing Impaired/Roll-in Shower)

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Room, Accessible, Non Smoking (Hearing Impaired/Roll-in Shower)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Room, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View (Hearing Impaired)

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Room, 1 King Bed, River View (Hearing Impaired)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds, Accessible, Bathtub (Hearing Impaired)

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Room, 2 Double Beds, Accessible, Bathtub (Hearing Impaired)

  • Sleeps 5
  • 2 Double Beds

View all photos for Room, Accessible, Non Smoking (Hearing Impaired/Roll-in Shower)

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Room, Accessible, Non Smoking (Hearing Impaired/Roll-in Shower)

  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Hampton Inn Lewiston-Auburn

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.7 out of 5, Exceptional, (783)
The price is $135
per night
$147 total
includes taxes & fees
Mar 9 - Mar 10
Hampton Inn Lewiston-Auburn

About this property

Hilton Garden Inn Auburn Riverwatch

3-star Auburn hotel steps from Androscoggin Historical Society
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a 24-hour business center, and a business center.
Hilton Garden Inn Auburn Riverwatch offers 138 air-conditioned accommodations with coffee/tea makers and designer toiletries. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Auburn hotel provides complimentary wired and wireless Internet access. Televisions come with cable channels. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hilton Garden Inn Auburn Riverwatch features an indoor pool and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wired and wireless Internet access.

Business-related amenities at this 3-star property consist of a 24-hour business center and a meeting room. Event facilities measuring 10441 square feet (970 square meters) include conference space. This business-friendly hotel also offers laundry facilities, room service (during limited hours), and express check-out. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hilton Garden Inn Auburn Riverwatch is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge between 6:00 AM and 10:00 AM on weekdays.
Garden Grille & Bar - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • Free secured, uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 4.95 to 12.95 for adults and USD 4.95 to 12.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Garden Grille & Bar

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 10,441 square feet of conference space
  • 24-hour business center
  • Meeting room

Outdoors

  • In a nature reserve
  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2003
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Mobile key entry

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Guests arriving early must contact the hotel in advance to make check-in arrangements.

Renovations and closures

The following facilities or services will be unavailable from December 27 2024 to March 22 2025 (dates subject to change):
  • Bar/Lounge(s)
  • Breakfast
  • Business center
  • Dining venue(s)
  • Fitness facilities
  • Meeting facilities
  • Swimming pool
The property will be renovating from December 27 2024 to May 31 2025 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Fitness facilities
  • Front desk
  • Lobby
  • Meeting facilities
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 125 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 4.95 to 12.95 for adults, and USD 4.95 to 12.95 for children
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Auburn Riverwatch
Hilton Garden Inn Riverwatch
Hilton Garden Inn Riverwatch Hotel
Hilton Garden Inn Riverwatch Hotel Auburn
Hilton Garden Inn Auburn Riverwatch Hotel Auburn
Hilton Garden Inn Auburn Riverwatch Maine
Hilton Garden Inn Auburn Riverwatch Hotel
Hilton Auburn Riverwatch
Hilton Garden Inn Auburn Riverwatch Hotel
Hilton Garden Inn Auburn Riverwatch Auburn
Hilton Garden Inn Auburn Riverwatch Hotel Auburn

Hilton Garden Inn Auburn Riverwatch Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 606 out of 1000 reviews
Rating 8 - Good. 256 out of 1000 reviews
Rating 6 - Okay. 68 out of 1000 reviews
Rating 4 - Poor. 35 out of 1000 reviews
Rating 2 - Terrible. 35 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Stayed 1 night in Nov 2024

4/10 Poor

NORMAN, Turner

Traveled with partner
Disliked: Staff & service
The manager allowed clients to be noisy at a late hour. We had to change our room because of it. Wont stay there again.
Stayed 1 night in Nov 2024

10/10 Excellent

William p

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here...able to check in a little earlier so the grandkids could swim a bit before the banquet we were there for. Check in was smooth and staff very pleasant. Our go to when in Auburn for sure!!
Stayed 1 night in Nov 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful!
Stayed 1 night in Nov 2024

10/10 Excellent

stephen, hyannis

Liked: Cleanliness, staff & service, property conditions & facilities
Food
Stayed 1 night in Nov 2024

10/10 Excellent

Omar

Traveled with partner
Stayed 7 nights in Nov 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Nov 2024

2/10 Terrible

Kimberly

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I have been waiting to write this review because although I had some issues during my stay, I tried first to talk to the general manager Kayla Garcia about my concerns. I have left multiple message on her voicemail but have never received a call back. I booked a stay in October and arrived a bit early to check in. I was given a key to my room at that time but told that the room was not ready yet. My husband and I walked to a nearby store and returned around 3:30pm. Check in is posted for 3pm. I inquired at the desk to see if my room was ready yet. But Faith, a front desk employee said it was not. When I asked why it was still not ready even though it was after 3pm, she rudely told me that check in is not actually at 3, thats just when they are allowed to check people in, not an actual check-in time. Excuse me, what? Well finally our room was ready and we checked in. However around 7am, someone opened up the door of our room while my husband was just stepping out of the shower. We shouted at them to get out, I went into the hall to discover a young couple there with all their luggage. They said the front desk had just checked them into this room. I went immediately to the front desk and was told that they had no record of my stay at all or a room being assigned to me. What kind of a hotel operates this way? I feel totally violated and to make matters worse the manager will not even return my call to discuss concerns. Unacceptable for a Hilton property!!
Stayed 1 night in Oct 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Nov 2024

10/10 Excellent

Manuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like vagrants in parking lot
Stayed 4 nights in Oct 2024

10/10 Excellent

Sandra

Stayed 1 night in Oct 2024

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Nice Hotel in a good spot in Auburn
Stayed 1 night in Oct 2024

2/10 Terrible

Aaron

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Oct 2024

10/10 Excellent

julia

Outstanding
Stayed 2 nights in Sep 2024

8/10 Good

jon

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Glenn, Carp

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Joshua

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The problem was the room I reserved wasn’t ready. I was told it was still being cleaned. Waited over a half hour to be told they had cleaned the wrong room and it was gonna be even longer unless I wanted a different room. Took the different room that was a downgrade from the room I reserved. The only bright side was the check in clerk was awesome and very apologetic.
Stayed 1 night in Oct 2024

8/10 Good

Wayne, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Alex

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a quick stop in Lewiston/Auburn
Stayed 1 night in Oct 2024

8/10 Good

Wayne, New York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. I wish they had room service but I’m just glad that there is a restaurant in house. The bartender is a bit grumpy but you can’t blame him. Actually I rather admire him honestly because he’s practically there all by himself serving until 10pm and yet still does an excellent job of serving everyone. A few stains in the furniture makes the place feel a little unclean but overall housekeeping is very well kept and managed.
Stayed 1 night in Oct 2024

6/10 Okay

Ana

Liked: Cleanliness, staff & service, room comfort
I stayed here for a wedding taking place at the hotel. It was clean and the staff was very friendly, and helpful for the most part (Nancy was wonderful).They were having issues with having rooms being ready for check in because of short staff. The wedding was at 430 and my cousin's room was not ready until about 415, so she and her son had to get ready in my aunts room. I had to switch rooms because of a misunderstanding with the rooms the were booked for the wedding. About 20 minutes after I left the room for my new room, I realized i had left my camera charger plugged above the desk. Spoke with someone right away, but it was not there anymore. Was told that the person who had cleaned the room was gone for the day. They cleaned the room in 20 minutes and was already gone? I left my name and number but have not heard from them. This was last weekend. I guess I will have to buy another charger! The Wedding was great!!!
Stayed 2 nights in Oct 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Found a layer of dust behind the night stand. Also, we enjoyed a 2 night stay (bed was very comfortable) and we received NO housecleaning service..no fresh towels or remade bed. In addiition, we had brought our bikes to enjoy the Riverwalk ride. We ran into several homeless tents and several homeless folks. One of the 2 bikes on my bike rack had been attempted to be removed; as it was pulled off of it's 4 straps. I am grateful we had locked the 2 bikes onto my bike rack on the back of my trunk.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great location on the river, could walk to get dinner and room though a little outdated was clean and a good size
Stayed 1 night in Oct 2024

6/10 Okay

Lizabeth, Mount Angel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For a Hilton i was very surprised at the bed. It was in terrible condition, big hole in the middle, we have never had a problem with this before
Stayed 3 nights in Oct 2024