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SureStay Hotel by Best Western Lewiston

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Lewiston

Free daily continental breakfast
Property amenity
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, free WiFi, bed sheets
Lobby
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
516 Pleasant St, Lewiston, ME, 04240
  • Atrium Art Gallery, University of Southern Maine
    ‪10 min walk‬
  • Androscoggin River
    ‪3 min drive‬
  • Androscoggin Bank Colisee
    ‪4 min drive‬
  • Auburn, ME (LEW-Auburn - Lewiston Municipal)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave)

Desk, laptop workspace, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Hilton Garden Inn Auburn Riverwatch

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, (1002)
The price is $122
per night
$134 total
includes taxes & fees
Mar 3 - Mar 4
Hilton Garden Inn Auburn Riverwatch

About this property

SureStay Hotel by Best Western Lewiston

Lewiston hotel with free breakfast
A snack bar/deli, laundry facilities, and a 24-hour front desk are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include ATM/banking services and a vending machine.
SureStay Hotel by Best Western Lewiston offers 62 accommodations with hair dryers. 43-inch flat-screen televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

The hotel offers a snack bar/deli. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wired and wireless Internet access. This Lewiston hotel also offers a vending machine, laundry facilities, and an ATM. Complimentary self parking is available on site. A total renovation of this property was completed in May 2022.

SureStay Hotel by Best Western Lewiston is a smoke-free property.

Guests are offered a complimentary continental breakfast each morning.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily
  • Snack bar/deli

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Built in 1990
  • Renovated entire property - May 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property allows guests 18 or over to check in with valid military ID.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

SureStay Hotel by Best Western Lewiston Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 137 out of 311 reviews
Rating 8 - Good. 89 out of 311 reviews
Rating 6 - Okay. 37 out of 311 reviews
Rating 4 - Poor. 29 out of 311 reviews
Rating 2 - Terrible. 19 out of 311 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SureStay of Lewiston, Maine
Our room was clean and spacious with a king size bed, small refrigerator and microwave, along with a coffee maker. There was also a large flat screen TV. The hotel is older, but appears to have been renovated recently. A continental breakfast is offered. Friendly staff at the front desk and housekeeping was top notch. Easy access from the Maine Turnpike.
Stayed 4 nights in Nov 2024

2/10 Terrible

Brenda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

2/10 Terrible

Vance

Disliked: Cleanliness, staff & service, property conditions & facilities
When I walked in, I was hit with a “wall” of curry in the air. I love curry, I don’t like a motel smelling like curry. There were shady characters in the motel on both occasions I dawned the doors of this place. I asked for a refund to no avail. AVOID THIS HOTEL!
Stayed 1 night in Nov 2024

2/10 Terrible

Anuradha

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
No elevator. Small room. Tight parking lots.
Stayed 1 night in Sep 2024

8/10 Good

Deborah

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Patti

Stayed 1 night in Oct 2024

10/10 Excellent

Chelsea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

4/10 Poor

Michael

Business traveler
Stayed 1 night in Oct 2024

6/10 Okay

Desiree

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine just for the night. The floor looked like it was never washed. The house keeper envelope was gross and crusty. The one chair that was in the room, there was no way I was going to sit on it because it was so stained and it looked like it had boogers on the side of the chair.
Stayed 1 night in Oct 2024

10/10 Excellent

Gilad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A clean and tidy newly designed hotel, overall, it is highly recommended to spend a night there
Stayed 1 night in Oct 2024

10/10 Excellent

Paul

Stayed 1 night in Sep 2024

8/10 Good

Katerina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Rude front desk night worker… spoke to me like I was a child, I’m 30. Woman working the morning shift was amazing. I’d return, hopefully the disrespect I was shown was just someone having a bad night.
Stayed 1 night in Oct 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Bill

Stayed 1 night in Oct 2024

10/10 Excellent

Douglas, Clearwater

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable price
Stayed 1 night in Oct 2024

10/10 Excellent

Elizabeth

Room decor was attractive and coordinated. Great color scheme. A pleasant room to stay in. Not the sterile all white!
Stayed 1 night in Oct 2024

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family run hotel...
Stayed 1 night in Oct 2024

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Great price, too! New building, well taken care of - cleaning people were very friendly. The Best Western influence was obvious :-) I'll be back!
Stayed 1 night in Oct 2024

6/10 Okay

Daniel

Liked: Cleanliness
Stayed 2 nights in Oct 2024

6/10 Okay

Natalie

Stayed 2 nights in Oct 2024

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was either new or recently remodeled. Friendly staff.
Stayed 1 night in Oct 2024

2/10 Terrible

Nina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I tried to cancel my second night of this stay by 1:30 day prior (26 hours prior to check in) and they wouldn’t do it. The rooms have paper thin walls and the front desk was not helpful.
Stayed 2 nights in Sep 2024

4/10 Poor

Julie

Liked: Staff & service
Stayed 1 night in Oct 2024

4/10 Poor

Ellen

My stay was terrible. room was located directly across from the check in desk & next to the room where the ice machine was. So everytime the ice machine was used you could hear it and anytime someone checked in you heard the entire conversation. There was a truck parked outside my window and the truck was loud and noisy so each time it started I heard it. I was told a soccer team was staying there the same night I was there so you couldn’t get near the breakfast area because it was so crowded. With breakfast starting at 6:00 I could hear everyone’s conversation because of how close I was, Between 11-12 o’clock Friday night a guest was arguing with a staff member. The argument became very loud making it difficult to sleep. Not an enjoyable stay after driving 6 1/2 hrs to get there. On a positive note the woman who was covering the front desk was apologetic when I told her of my experience and when I finally was able to get near the breakfast, the breakfast was closed as it ended at 9 and I got to it at 9:15. The desk clerk allowed me and my 96 yr old mom to get some yogurt and bagels and she turned the juice machine back on so we could have some juice and coffee. I give her a 10 out of 10 review, the cleanliness of the hotel a 9 out of 10 review but the location of the room a 1 out of 10. A one because I was on the 1st floor. when I booked the room i knew my 96 yr old mom wouldn’t beable to do the stairs so I asked for a room on the 1st flr,but the location was noisy and loud
Stayed 1 night in Oct 2024