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Best Western Richmond Hotel

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Best Western Richmond Hotel

Indoor pool
Reception
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor) | Desk, blackout drapes, iron/ironing board, WiFi
Lobby
Front of property - evening/night

Reviews

7.2 out of 10
Good

Popular amenities

  • Hot Tub
  • Pool
  • Gym
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
100 Eastern Bypass, Richmond, KY, 40475
  • Richmond Centre Mall
    ‪14 min walk‬
  • Eastern Kentucky University
    ‪16 min walk‬
  • EKU Center for the Arts
    ‪2 min drive‬
  • Lexington, KY (LEX-Blue Grass)
    ‪38 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (1st Floor)

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (1st Floor) | Desk, blackout drapes, iron/ironing board, WiFi

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (1st Floor)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, blackout drapes, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, blackout drapes, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Bathtub

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor) | Desk, blackout drapes, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Desk, blackout drapes, iron/ironing board, WiFi

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Comfort Suites Richmond

Pool
Hot Tub
Breakfast included
Pet friendly
3.8 out of 5, Good, (660)
The price is $86
per night
$95 total
includes taxes & fees
Feb 13 - Feb 14
Comfort Suites Richmond

About this property

Best Western Richmond Hotel

Richmond hotel with indoor pool
This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a conference center, a spa tub, and coffee/tea in a common area.
Best Western Richmond Hotel offers 141 air-conditioned accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves.

LCD televisions come with cable channels. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 17 years old are not allowed in the fitness facility without adult supervision. Guests under 17 years old are not allowed in the fitness facility.

In addition to an indoor pool, Best Western Richmond Hotel provides a spa tub and a 24-hour fitness center. A computer station is located on site and wired and wireless Internet access is complimentary. Business-related amenities consist of a 24-hour business center and a meeting room. A complimentary breakfast is offered each morning. Event facilities measuring 2314 square feet (215 square meters) include a conference center. This business-friendly hotel also offers a vending machine, coffee/tea in a common area, and complimentary newspapers in the lobby. Onsite self parking is complimentary.

Best Western Richmond Hotel is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 6:30 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Indoor pool
  • Spa tub

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station
  • Conference center (2,314 square feet of space)
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Masks are required at the property for guests without COVID-19 vaccination

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 17 years old are not allowed in the fitness facility, and guests under 17 years old are only allowed in the fitness facility with adult supervision

Property is also known as

Best Western Holiday Plaza
Best Western Holiday Plaza Hotel
Best Western Holiday Plaza Hotel Richmond
Best Western Holiday Plaza Richmond
Best Western Richmond
Best Richmond Hotel Richmond
Best Western Richmond Hotel Hotel
Best Western Richmond Hotel Richmond
Best Western Richmond Hotel Hotel Richmond

Best Western Richmond Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 283 out of 1002 reviews" "
Rating 8 - Good. 336 out of 1002 reviews" "
Rating 6 - Okay. 160 out of 1002 reviews" "
Rating 4 - Poor. 115 out of 1002 reviews" "
Rating 2 - Terrible. 108 out of 1002 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities
Location to EKU

4/10 Poor

Michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The night staff were friendly and helpful but the door to my building wouldn’t open with the key and my bathroom was not cleaned (with dirty towels and washcloths) and the trash had not been emptied from the previous guest.
Stayed 1 night in Oct 2024

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here!
It was awful. We asked for the first floor but they put us on the second floor without elevators - we have physical limitations that made it difficult to take the stairs. They refused to move us & didn’t give us a reason why not. The key card didn’t work for the outside door - had to go back around to the front of the bldg to get the card reissued. The room door was temperamental to open. The hair dryer was broken. The hangers won’t stay in the plastic holders on rod & TV’s CC was so tiny that we couldn’t read it more than 2 feet away. The “free” breakfast was a joke - waffle iron broken, no bread for toast, no hot water for tea, no eggs except for hard boiled eggs, no yogurt 2 mornings in a row, hardly any hot food - just biscuits & gravy. No ice machine as we needed some ice. Every night (3 nights) we couldn’t get inside the back of building - we had to go around to the front for a new card each time - they never apologized. We were so shocked as we’ve used Best Western for many years and we will never use BW again.
Stayed 3 nights in Oct 2024

6/10 Okay

Regina

Liked: Staff & service
Outside door key entry was broken so door was propped open, so there was no security for entering the property. Hallways were very unappealing. Our entry card did not work well on our door. It took MANY tries to enter. The room appears clean and obviously updated.
Stayed 1 night in Oct 2024

4/10 Poor

kathlene

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

2/10 Terrible

Darvina

Disliked: Property conditions & facilities
It wasn’t posted that the hotel was under renovations. At the main desk there was a huge hole wall. Carpets were filthy, smelled, dark and unkept. We checked in went to our room and immediately checked out. The man desk said the renovations were complete???
Stayed 1 night in Oct 2024

6/10 Okay

warren

Stayed 1 night in Oct 2024

4/10 Poor

Lindsay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Barbara

Liked: Cleanliness, staff & service, amenities
Staff very kind. Room clean. Area of town a little iffy. Outside door of building unable to lock. Card key did not work in it. Construction in entryway. Very close to interstate, easy access. Exit very busy road. Probably better to not rent rooms in the construction area.
Stayed 1 night in Sep 2024

4/10 Poor

Cheryl

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
So disappointed
Stayed 1 night in Oct 2024

4/10 Poor

Donald

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
No Hot tub working,,, indoor pool to cold ,,no heat in it,, Said it was 16 miles from where we was going,,but it was 32 miles,,, stayed one night the staff was nice they need to advertise hot tub if it's not working ,, All in all if you need a place to lay your head down for the night,,it was ok
Stayed 3 nights in Oct 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place under construction, but there was no problem. Breakfast was great.
Stayed 1 night in Oct 2024

2/10 Terrible

Lindsey

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid like the plague
Do NOT STAY HERE! I REPEAT DO NOT STAY HERE. The blankets had stains and hair all over them. Not a random hair like someone shaved their body hair off gross. Then some random guy tried to get in our room claiming the front desk checked him into this room. Then people running up and down the halls all night. Then screaming and fighting all night. We hear banging and of this is the police open up. Then we hear screaming and get down on the ground. So we figured that domestic violence or something police are taking care of it. No it wasn't even the police. We have no idea what was going on cussing, beating, screaming, all night. The front desk they did nothing. It was the 2nd worst hotel of my life.
Stayed 1 night in Oct 2024

6/10 Okay

Elisheba

Traveled with family
Needs updated.
Stayed 1 night in Sep 2024

2/10 Terrible

Jennifer, Bowling Green

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will never stay there again. You can’t advertise a pool and a hot tub as amenities and the patrons show up and the hot tub is essentially a brown watered cesspool/bog. All that was missing was bullfrogs. The pool was freezing and grimy all around the outside. Didn’t venture into it. The walk to the pool is enchanting with broken glass and discarded room features like ceramic sinks just smashed strewn alongside the sidewalk. I didn’t know if that was a construction thing or just frustrated patrons. I especially loved the fact that the guy at the front desk directed us on how to find the pool and hot tub and didn’t bother to mention the state of it until we returned freezing and mortified where he then proceeded to just advise us to talk to the manager. Well, we didn’t bother. I mean the place reeks like a tossup between a dirty mop and just a rotting mildew smell. You pray to be nose blind. You just pray. If you’re managing a place that buckles under the most basic standards of cleanliness we are not gonna find a common ground. This place gives Best Western a bad name. Someone from Best Western who has no sense of smell and no need for a hot tub needs to venture here and see how this establishment outclasses them all. It’s a good stopping point for booking Best Western ever again. Zero customer service. We didn’t just leave after checkout, we fled.
Stayed 1 night in Oct 2024

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Ayern

Stayed 1 night in Sep 2024

4/10 Poor

Alisha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was screwed up from the start. I was told I could pay for early check in because I was in town for a wedding. Called that morning to double check- was told no. Booked a king bedroom and when I arrived I was told it was given away. The outlets in the bathroom didn’t work and the lights by the bed didn’t work. For $140 a night I was severely under impressed.
Stayed 1 night in Sep 2024

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. Quiet and the staff was very accommodating. Breakfast was great.
Stayed 1 night in Sep 2024

6/10 Okay

Lisa

Stayed 1 night in Sep 2024

8/10 Good

Candice

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room..they are remodeling so some rooms are older..overall is was quiet
Stayed 1 night in Sep 2024

6/10 Okay

Ryan

Disliked: Property conditions & facilities
Usually a good place to stay 3rd or 4th time being there. Was under renovations and did not list that online for customers.
Stayed 2 nights in Sep 2024

2/10 Terrible

Taylor

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A stay of last resort.
This is a stay you only make out of absolute necessity. If you need a semi-clean place to rest your head while driving on 75 and no where else is available, this place MAY be ok. We arrived at 1:45 to realize no one was working the front desk. A very sweet lady did eventually emerge but informed us that she was simply covering for a colleague and was not authorized to use the computer so I had to wait until the owner who lives on site to get my room key ready. The hallways are spooky, dirty, and smells disgusting. If you imagine a scary movie set in a hotel- this is your scene. The room had a dirty odor, the sheets were stained and disgusting, and the bathroom didn’t drain. But we didn’t see any bugs and the floors were swept. So it at least was sufferable.
Stayed 1 night in Sep 2024

4/10 Poor

Todd

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
We didn’t mind the property upgrades, but they put us in our first room, the smoke detector was off the wall wrapped in plastic, when we pulled sheets back there was hair, and lint on the bed and a stain that went through the sheet to the mattress pad… got moved to second room, thanks to good customer service by the night attendant… that room was good, but no toilet paper in the room! Someone needs to retrain cleaning staff…
Stayed 1 night in Sep 2024