4/10 Poor
Nora
Oct 14, 2024
Disliked: Cleanliness, staff & service
Although check in was supposed to be at 3:00, our room wasn't ready. We left and returned at 5:00. The room still wasn't ready. The front desk agent was unable to give us an approximate time when it would be ready. Her solution was to cancel our reservation because they were fully booked and they did not have an available clean room. We left our luggage at the office and asked if they could call us when our room was ready. We returned around 7:00 and we were finally able to check in. We never did get a phone call. The room seemed fine at first, however over the next three days we killed at least 8 stink bugs. No idea where they were coming from. With the exception of one time, we were never acknowledged by the desk staff when we entered or left the lobby. They were not dealing with other guests at the time. Additional interactions with the front desk staff included - we had no soap for the shower and the coffee pot in the lobby was empty at 9:00 am. Both times, the staff appeared to be irritated because they had to get up from their chair. The lobby of the hotel had an overwhelming perfume smell and the ice machines on the fourth and third floors did not work. We travel to Georgetown, Kentucky, at least couple of times a year. We will not be staying at this Hilton again nor would we recommend it to family or friends.
Nora
Stayed 3 nights in Oct 2024
