“I was charged two separate $250 fees for ‘smoking.’ I called at 11 a.m. to speak with the manager and was told he was on-site and would return my call. When I called back at 12, I was told he had gone to lunch. Around 1 p.m., I was told to call again around 4, but still received no response. When I called at 5, I was informed he wouldn’t be back until Monday. These unexpected charges left my account overdrawn, leaving me without money for gas or food. Being eight hours from home, I was forced to ask strangers at a truck stop for help feeding my family and getting gas just to make it home.