6/10 Okay
Gaspar
Business traveler
Oct 3, 2024
Liked: Cleanliness, room comfort
Disliked: Staff & service
Meh.
The VIP Gold experience was underwhelming: You get four pieces of chocolate, 10 gram each. Eventually managed to negotiate late check out (only one hour). Had to show proof of reservation and program perks, reception didn't seem to know anything about their partnership with hotels.com. The hotel also fell victim to a data breach. The reception and management didn't deem it necessary to proactively inform their customers of that fact. When I brought up the phishing attempt while checking in, it was shrugged off with something along the lines of "don't click on unknown links, not our fault". Would I receive an update and official information on what happened? Sure, they said. That was two weeks ago and I haven't heard back. I'd expect a commercial operator to take more responsibility. Overall, an amateurish operation, dated furniture, and a general standard I'd rank as below what Ibis would offer. Close to the train station, at least something.
Gaspar
Stayed 1 night in Sep 2024