4/10 Poor
Rosa
Traveled with partner
Oct 14, 2024
Liked: Cleanliness, amenities, property conditions & facilities
The property itself is beautiful and well maintained. Unfortunately the low review has more to do with Expedia’s false advertising and some aspects of the hotel. Expedia lists the room as a queen bed bedroom and turned out to be a pull out/sofa bed. I noticed it 2 days before our trip (they tell you it’s a wall bed on the confirmation after you purchase) of course I immediately tried getting a room change. I thought I bought the travel insurance, should be ok. Expedia wanted to charge me a ridiculous amount to get an actual bed even with the travel protection plan. We paid $1800 for 4 nights. Expedia wanted to charge another $2400 ($1700 penalty fee plus the room type difference). There was a lot of back and forth, between Expedia and the hotel. The hotel manager first told me we could do the change and just pay the difference but that I had to have Expedia do the change. I called Expedia again, they said no, and asked me to call the hotel. I called back the manager changed her mind and said she didn’t deal with changes from third parties and that she only dealt with people who had timeshares. We tried changing the room once at the hotel, they still didn’t allow it, which is too bad because at the end of the day we were still hotel guests. Of course the day after we checked in they wanted to schedule a meeting with us to try and sell us a timeshare. We also had incredibly loud neighbors, playing music at 4:45am. I’ve used Expedia for over 10 years, this is the last time.
Rosa
Stayed 4 nights in Oct 2024
