Along with a restaurant, this hotel has a bar/lounge and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, a 24-hour front desk, and free newspapers are onsite.
Best Western Urban Hotel offers 40 accommodations with espresso makers and complimentary bottled water. 80-cm flat-screen televisions come with premium satellite channels. Bathrooms include showers and hair dryers. Housekeeping is provided daily.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This Baroque hotel also offers a terrace, multilingual staff, and a garden. Limited complimentary onsite parking is available on a first-come, first-served basis.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10 AM and on weekends between 7 AM and 11:00 AM.
Urban Hotel - This café serves breakfast only.
ROCOCO BAR & RESTO - This restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Awards and affiliations
Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Languages
English, French, German, Polish, Russian
Property amenities
Internet
Available in some public areas: Free WiFi
Parking and transportation
Onsite parking available only on request
Free self parking on site
Limited onsite parking
Wheelchair-accessible parking available
Food and drink
Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 14 for adults and EUR 8 for children
A bar/lounge
A restaurant
Coffee and tea in common areas
Restaurants on site
ROCOCO BAR & RESTO
Urban Hotel
Family friendly
Soundproofed rooms
Travel crib
Conveniences
24-hour front desk
Free newspapers in lobby
Luggage storage
Safe at front desk
Guest services
Concierge services
Housekeeping (daily)
Multilingual staff
Outdoors
Garden
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Elevator
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
More
1 building
4 floors
Banquet hall
Baroque architecture
Designated smoking areas
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Bathroom
Hair dryer
Private bathroom
Shower
Towels provided
Entertainment
80-cm flat-screen TV with premium satellite channels
Food and drink
Espresso maker
Free bottled water
More
Air conditioning (climate-controlled)
Heating
Phone
Soundproofed rooms
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 1:30 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 25
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of EUR 10 per pet, per night
Service animals are welcome, and are exempt from fees
1 total (up to 44 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Children and extra beds
Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A tax is imposed by the city: EUR 1.76 per person, per night. This tax does not apply to children under 18 years of age.
We have included all charges provided to us by the property.
Optional extras
Fee for buffet breakfast: approximately EUR 14 for adults and EUR 8 for children
Pet fee: EUR 10 per pet, per night
Service animals are exempt from fees
Late check-out fee: EUR 25 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
We should mention
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
National rating
This property has received its official star rating from the French Tourism Development Agency, ATOUT France.
Property is also known as
Best Western Grand Palais
Best Western Grand Palais Lille
Best Western Hôtel Grand Palais
Best Western Hôtel Grand Palais Lille
Hôtel Grand Palais Lille
Hôtel Grand Palais
Grand Palais Lille
Urban Hotel Lille
Urban Lille
Best Western Urban Hotel Spa
Best Western Urban Hotel Lille
Best Western Urban Hotel Hotel
Best Western Urban Hotel Lille
Best Western Urban Hotel Hotel Lille
Best Western Urban Hotel Reviews
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Great hotel with car park - walkable to the city centre. Friendly staff. Great bar and outside terrace. Breakfast experience could maybe be improved and toilet space in bathroom is tight!
Stuart
Stayed 1 night in Jul 2024
10/10 Excellent
Martin
Jul 18, 2024
Liked: Cleanliness, staff & service, room comfort
Martin
Stayed 1 night in Jul 2024
10/10 Excellent
Gabriele
Jul 14, 2024
Gabriele
Stayed 1 night in Jul 2024
6/10 Okay
Debbie
Traveled with family
Jun 27, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Booked 3 rooms for a one night stay. Rooms were nicely styled but one of the rooms had a terrible smell in the bathroom. We reported this to reception straight away but there were no other rooms available. We were offered one free drink as compensation. The smell did not affect the bedroom as long as the door was closed but my son had to shower and use the toilet in our room as the smell in his bathroom was so bad.
The other disappointment was that breakfast was served in a basement room and not in the beautiful dining room. Breakfast was poor for the money. If visiting again I would eat at a local cafe rather than the hotel.
Hotel in good location for Palais des Beaux Art and our chosen restaurant - both a short walk away.
Useful to have secure parking.
Room was excellent, with a bath (although water could have been a little hotter).
Beautiful decoration on the restaurant and in the hallway/stairs.
Stuart
Stayed 1 night in May 2024
4/10 Poor
Daniel
May 20, 2024
Liked: Staff & service
Disliked: Cleanliness, room comfort
OK
Room was rather small. Toilet smelt quite badly of sewerage so had to keep door shut and hold nose during shower. Room was very hot. Location to Lillie very good and free parking made life easier: would score between a 2-3
Daniel
Stayed 1 night in May 2024
8/10 Good
Darren
Traveled with partner
Jan 3, 2024
Liked: Cleanliness, staff & service
Good location to walk into the Old Town area. Excellent to have free and secure parking on site.
Darren
Stayed 2 nights in Dec 2023
4/10 Poor
Verified traveler
Sep 26, 2023
Disliked: Room comfort
More cons than pros
As other reviews mentioned there seems to be a drain issue at this hotel, quite a strong sewage smell upon entering what was the tiniest room I’ve ever stayed in, nowhere to even open your suitcase or walk around the bed. I believe it’s normally quite reasonably priced but had been increased by over 300% per night due to the rugby World Cup. Very friendly staff though and great secure parking, not the best area but only 10 euro for a taxi into Lille centre
This is a friendly small hotel in a quiet area in Lille. We drove from the UK so the onsite parking was a real bonus and the hotel is easy to get to - just a few minutes from the motorway. Check in was easy and staff friendly and polite. Our room was small but the bed was comfortable and the room had all the amenities you need.
As with previous reviews there was a slight smell of drains. If I kept the bathroom door shut it seemed to reduce.
Hotel about 15 mins walk and contrary to others I don’t think it was an unsafe neighbourhood.
We had a lovely time staying at the hotel in Lille. We were only there for one night, so it was great for us. If we had stayed any longer, we would have found the area somewhat disappointing as there is very little in the neighbourhood. But the hotel bar and restaurant were really good and the hotel decor was fascinating. Good stop over, but not best location if you are staying any length of time.
We received 2 beds and we had kinda two rooms, but one room had the toilet and the other room had the sink and shower. The food and service were wonderful. The elevator worked when we arrived but after the first night it stopped working. Thank goodness we were onl the first floor. I would recommend this hotel to anyone.
Just an overnight visit to Lille.We chose the least cost room - 3rd floor and small but well equipped with bottled water, tea and a Cafe Richard machine and a good shower room.
The 2nd floor was being refurbished without any disturbance to us. It is in an attractive residential street in a post-industrial area - not surrounded by cafes, but has an interesting restaurant which seems very popular with locals. The free onsite parking was very welcome when we arrived, and the Lille Metro system is about 200m away.
The staff seemed totally disorganised and I was overcharged for 6 breakfasts there was only one of me there 2 nights! Beautiful building and lovely food but just had a feeling you were being ripped off by an Inexperienced team
Very friendly and helpful staff. Very good restaurant in the hotel. I ate dinner at the hotel three nights, and the food was very good all three nights. My work colleague had a car, so used the secure parking adjacent to the hotel. I chose the hotel because it was close autoroute, had parking, and close enough for me to walk into the center of Lille, and close enough that I had a short Uber ride to the EuroLille train station.
Great location for discovering Lille. A nice walk to the Grand Palais. Fantastic dining room, even the air con was marbled! Great service and lovely food.