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Hotel Carlton

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Carlton

View from property
Reception hall
Lobby
View from property
chambre Suite Coupole | Bathroom | Combined shower/tub, free toiletries, hair dryer, towels

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Gym
  • Parking available
  • Pet friendly

Explore the area

Map
3 rue Pierre Mauroy, Lille, Nord, 59026
  • Opera House
    1 min walk
  • Le Présentoir
    1 min walk
  • Lille (XFA-Lille Flandres Train Station)
    4 min walk
  • Lille (LIL-Lesquin)
    21 min drive

Room options

View all photos for chambre Suite Coupole

chambre Suite Coupole | Premium bedding, in-room safe, individually decorated, desk

chambre Suite Coupole

  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Double Room

Classic Double Room | Premium bedding, in-room safe, individually decorated, desk

Classic Double Room

  • 194 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Privilege Double Room

Privilege Double Room | Premium bedding, in-room safe, individually decorated, desk

Privilege Double Room

  • 247 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Twin Room, 2 Twin Beds

Classic Twin Room, 2 Twin Beds | Premium bedding, in-room safe, individually decorated, desk

Classic Twin Room, 2 Twin Beds

  • 193 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | Premium bedding, in-room safe, individually decorated, desk

Junior Suite, 1 Bedroom

  • 375 sq ft
  • Sleeps 3
  • 1 Queen Bed

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About this property

Hotel Carlton

4-star hotel in Lille Centre Ville
Along with a restaurant, this smoke-free hotel has 2 bars/lounges and a 24-hour fitness center. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna, and a 24-hour business center are onsite.
Hotel Carlton offers 59 accommodations with espresso makers and safes. Each accommodation is individually decorated. Beds feature premium bedding. 38-inch LCD televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hotel Carlton features a sauna and a 24-hour fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wireless Internet access is complimentary.

This 4-star property offers access to a 24-hour business center and 3 meeting rooms. Event facilities measuring 8396 square feet (780 square meters) include a conference center. This business-friendly hotel also offers a terrace, multilingual staff, and tour/ticket assistance. For a surcharge, the property provides an airport shuttle (available 24 hours) and a train station pick-up service. Parking is available onsite for a surcharge.

Hotel Carlton is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
THE VIEW - Onsite cocktail bar.
24-hour room service is available.

Languages

Arabic, English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Self parking on site (EUR 30 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 25 per person
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • THE VIEW

Things to do

  • 24-hour gym
  • Piano
  • Sauna

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Conference center (8,396 square feet of space)

Outdoors

  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • Built in 1920
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 38-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual decor
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
1 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 20.0 per day
Cribs (infant beds) are available for EUR 20.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.75 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 25 per person
  • Airport shuttle fee: EUR 60 per vehicle (roundtrip)
  • Self parking fee: EUR 30 per night
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 20.0 per day
  • Rollaway bed fee: EUR 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Parking height restrictions apply

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Carlton Lille
Hotel Carlton Lille
Hotel Carlton Hotel
Hotel Carlton Lille
Hotel Carlton Hotel Lille
Hotel Carlton Lille
Carlton Lille
Hotel Hotel Carlton Lille
Lille Hotel Carlton Hotel
Carlton
Hotel Carlton Lille
Carlton Lille
Hotel Hotel Carlton Lille
Lille Hotel Carlton Hotel
Carlton
Hotel Carlton Lille
Carlton Lille
Hotel Hotel Carlton Lille
Lille Hotel Carlton Hotel
Carlton
Hotel Hotel Carlton

Hotel Carlton Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 365 out of 857 reviews" "
Rating 8 - Good. 322 out of 857 reviews" "
Rating 6 - Okay. 113 out of 857 reviews" "
Rating 4 - Poor. 47 out of 857 reviews" "
Rating 2 - Terrible. 10 out of 857 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and spacious room
Very comfortable hotel and great room with sofa area. Good location for exploring the centre of the city. Only issue was that Wifi did not work in our room, even when reception gave us the login for the VIP network
Stayed 2 nights in Sep 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel and our second visit in 3 months
Stayed 3 nights in Sep 2024

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

8/10 Good

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel for an overnight stay at the end of our holiday before travelling back on Eurostar. Great location and good size rooms with very friendly reception staff. We found it walkable to and from Lille Europe. We didn't take the hotel breakfast, so cannot comment on food. Would recommend and like to return for a longer visit sometime.
Stayed 1 night in Jul 2024

10/10 Excellent

Christopher

Stayed 1 night in Aug 2024

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel with wonderful location and staf
Stayed 5 nights in Jul 2024

8/10 Good

Didier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Beverley

Stayed 1 night in Jul 2024

6/10 Okay

Colleen

Liked: Cleanliness
A grand hotel but lacks service and care.
My husband and I stayed at this hotel from the 19th to 21st July. We had a junior suite. The positives: Centrally located and within easy walking to all the main attractions. The junior suite was spacious with two large French windows looking onto the main street. There is a pool and a spa although our visit was so was short we had time to use neither. Bathrobes were provided, which is always nice . The negatives: We checked in at around 4 pm and the small foyer was chaotic. We were not shown to our room and we had to ask directions. A €200 deposit was taken. Our room while spacious was disappointing. The bed was uncomfortable the pillows were so cheap and uncomfortable that I had to go out and buy a pillow. The charging point by the bed did not work and when I tried to plug in a charger into the two port plug, the front panel fell off the plug which was usable. The bathroom was dated with the top shower not working at all. The bath towels were very thin. The fridge in the room leaked and the carpet was wet . Due to the age of the Hotel , you could hear people walking around above you. The safe was in the wardrobe but so high that the chair was needed to access the safe. All in all, I would say, the location is great. The room size was good. However, not enough care is given to things that make a stay enjoyable or memorable. Uncomfortable beds and nasty pillows ruin any stay. Lack of repair and attention to basic details is sloppy. We did not eat here!
Stayed 2 nights in Jul 2024

8/10 Good

Rod

Traveled with partner
Liked: Cleanliness, staff & service, amenities
pleasant n efficient, although shower n bathroom rather small.Room adequate size but rather dark.
Stayed 2 nights in Jul 2024

10/10 Excellent

Ivan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was like
Stayed 2 nights in Jul 2024

10/10 Excellent

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with friendly staff and the breakfast was superb with lots of choice
Stayed 3 nights in Jul 2024

10/10 Excellent

THIERRY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
À recommander
Très bon hotel, magnifiquement bien situé au coeur de Lille et à 5 mn de la gare de Lille Flandres. Personnel accueillant Excellent petit déjeuner Nous reviendrons
Stayed 2 nights in Jul 2024

4/10 Poor

Lee

Disliked: Staff & service, property conditions & facilities
Hotel needs updating, shower not working correctly, toilet seat broken, over priced breakfast at €25 each.
Stayed 1 night in Jul 2024

10/10 Excellent

Guillaume

Stayed 1 night in Jun 2024

6/10 Okay

Richard

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
At best a 3-star experience
We couldn’t access WiFi in our room, and when we asked for additional assistance we were initially given a different WiFi password, but this still didn’t help. We were offered a different room, but it wasn’t as nice. We stayed in our original room the first night as we didn’t want to miss out on seeing Lille by looking at different rooms, but the next morning we asked for a room with working wifi. The man on the front desk wasn’t friendly, and was clearly annoyed that we were causing him additional work! Eventually we agreed on a room that had working WiFi (another room we saw also wouldn’t load WiFi). The new room was ok, but the shower was old and not very powerful, and the lack of a handle on the inside of the shower door meant you couldn’t close it without slamming it - all a bit odd! The small room fridges are also on the floor, which looks strange. Just overall the hotel lacks friendly front desk staff, and it’s tired and very dark and isn’t in great decorative condition. At best I’d say it should be a 3-star hotel, sadly not 4-star. Central location is good for sight-seeing. The garage attendant was a lot more friendly and helpful than the hotel staff!
Stayed 2 nights in Jun 2024

10/10 Excellent

Jon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great hotel and the staff were super friendly. Service was amazing.
Stayed 1 night in Jun 2024

6/10 Okay

Roseanne

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Overall I liked this hotel, the central location was excellent. However, I had booked a suite as the regular rooms were fully booked and expected it therefore to be better than average. I had room 314 which smelled horribly of drains coming from the toilet and as a result I had to change rooms after the first night which was inconvenient. My friends stayed in a regular room and theirs was lovely. The staff were very helpful regarding this and the rest of the stay was good, but it was a disappointing start to a 2 night stay. The beds are super comfortable.
Stayed 2 nights in Jun 2024

8/10 Good

ALEXANDRE

Stayed 1 night in Jun 2024

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and tidy and well located. We were made to feel welcome and we received some good advice on restaurants offering the local cuisine. The cultural venues we visited were all within walking distance of the hotel.
Stayed 3 nights in Jun 2024

10/10 Excellent

Clotario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

6/10 Okay

mark

Stayed 1 night in May 2024

10/10 Excellent

Matt

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class Hotel and Staff at the center of lovely Lille. Front desk staff were wonderful in recommending and securing the perfect dining option for our small group. thank you !
Stayed 1 night in Apr 2024

10/10 Excellent

LUIZ VANDERLEI

Stayed 4 nights in Apr 2024